Customer Reviews for U-Haul of Bloomington

8811 reviews

8845 Lyndale Ave S   Bloomington, MN 55420

(952) 881-8101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(952) 881-8101

8845 Lyndale Ave S
Bloomington, MN 55420

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Susanne L. 
Rating:
5.0

Customer did not leave a comment.

brent B. 
Rating:
5.0

amazing!!!!

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
3.0

Customer did not leave a comment.

Harlan A. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Furniture dolly not available despite reservation and prepay. If locations don't have enough furniture dollies then the website should not pre-populate the check box on the form or allow for reservations. Critical need for move and was not available

Brad O. 
Rating:
5.0

Staff were very friendly and efficient.

Donna M. 
Rating:
3.0

The trailer inside was dirty. We had the trailer weighted correct and even though it had new tires on it, the trailer would pull and sway upto one foot or more from side to side. Which this would then pull our truck. The trailer was bouncy as well no matter where we were in the lane. We rented the same type of trailer the weekend before and it pulled beautiful. The trailer this time should be reviewed or pulled from service. #Rv1424k. Also, establishing the pick up location was a complete mess. We were originally told a location that is not opened on Saturday's that was 40 min away from our location. Lucky I looked at the site the night before so we could have you locate a different trailer, which was terrible to pull.

Christopher M. 
Rating:
4.0

Online check in process was slow and cumbersome!

Seth S. 
Rating:
5.0

Customer did not leave a comment.

Nicola E. 
Rating:
5.0

Awesome Customer Service.

mary H. 
Rating:
5.0

My go to rental location

Jonathan M. 
Rating:
3.0

In general, this experience with UHaul was average at best. I had a major issue the night before my reservation that I only found out about because I called U-Haul and it seemed like otherwise no one was planning on telling me about the major change in my reservation. At pickup, I was told multiple times that I could return the truck I rented to any uhaul location without problem. I returned the truck back to a uhaul location about 1 mile from my final destination and an employee outside told me I was good to go but an employee inside told me I absolutely could not leave my rental truck at their location and that I needed to go to a different uhaul location that was almost 20 minutes away. I felt like I was getting whiplash from this entire uhaul experience and it left a bad taste in my mouth.

Molly T. 
Rating:
5.0

Customer did not leave a comment.

Noel E. 
Rating:
5.0

Customer did not leave a comment.

kenneth G. 
Rating:
5.0

Our experience was wonderful, very quick and efficient!

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
1.0

Customer did not leave a comment.

Madheshwara R. 
Rating:
5.0

Customer did not leave a comment.

thomas M. 
Rating:
5.0

Staff was professional and efficient.

LEO C. 
Rating:
5.0

Customer did not leave a comment.

Earl B. 
Rating:
5.0

Tim, Patty and Griffin made the whole experience superb. Uhaul is to be commended for hiring, training and retaining such outstanding employees.

LARS J. 
Rating:
5.0

Always hassel free with friendly staff and dependable vehicles.

ANDREA J. 
Rating:
4.0

Both customer service reps I worked with for pickup and drop off were excellent - knowledgeable and personable. Really nice experience.

kevin D. 
Rating:
4.0

The only stressful part is trying to contact a person via phone. Everything is an automated voicemail type situation and none of the options applied to the question I had, nor could I simply call to tell them I was running late to pick up my truck.

Tracie H. 
Rating:
5.0

Pickup and drop off was fast.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Both Tim and Patty were very helpful and friendly too. The site is very busy but even with the activity Patty was very efficient and handled the rush . Upon returning the trailer Tim was friendly and happy to help disconnect and answer any questions. I would recommend both of them and this site.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
5.0

Customer did not leave a comment.

Mariusz S. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
3.0

Lot was really full; not clearly marked entrance. When I arrived, lots of equipment was in the return aisle which made it difficult to mark a large 26' truck. Was surprised at how crowded the lot was given the time of day (6pm on Sunday).

R. David H. 
Rating:
5.0

Received fair service overall .

Daniel W. 
Rating:
5.0

I was in and out quickly! It was great. No waiting!

CHRISTINA B. 
Rating:
5.0

Great customer service. And when we returned our trailer we arrived about 5 minutes before closing time and that was no problem even though they had to stay open a little later than they probably wanted. I would definitely rent from this location again.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

AMY L. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

Riley Y. 
Rating:
4.0

I had a very good experience, so I can' t Think of anything to improve. Both people that I worked with did an excellent job.

John S. 
Rating:
2.0

I came in and reserved a truck for 6 days. When I arrived I was told I only got it for 24 hours, no exceptions. I had to make multiple phone calls to get the issue resolved.

Grant B. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

Kais G. 
Rating:
5.0

I was given incorrect info about presence of a speed governor on the truck. 75mph governor was a negative thru western states where there are fast flat expanses of 80mph interstate.

Cory H. 
Rating:
2.0

They don't pick up the phone. I found 3 Nails and screws on the way from the building to my vehicle. Also, the trailer was quite noisy, had a light covering that was broken, and brake fluid cap was not tightened.

John D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

Griffin A. was very pleasant and professional when i picked up my trailer. There was tree debris that had fallen in the trailer bed, and he insisted on sweeping out before I left. Thank you, Griffin!

John H. 
Rating:
5.0

U-haul saved the day! We had a last-minute cancellation from another vendor 2 days before our moving date. Thankfully U-Haul had a truck that was exactly the size we needed and didn't require us driving all the way across the state to pick it up. The team was helpful, friendly and accommodating. I will absolutely be recommending U-Haul going forward!

William S. 
Rating:
5.0

Easy process in the store. Unfortunately, the website needs a LOT of work. Store staff were friendly, attentive and accommodating. Great experience!

Kimberly B. 
Rating:
5.0

Employees were great 👍

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Kirk D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

Linda J. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
4.0

Quick knowledgeable and we had no issues on BBC a busy Saturday 😅😍

Raymond M. 
Rating:
5.0

Patty was wonderful! Took care of me from the second I got there to the moment I left. Impressive customer service!

Tarra G. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
4.0

Rentals are pricey for long distance, wish you got a discount for returning in less time

Gillian T. 
Rating:
5.0

Customer did not leave a comment.

Charlie W. 
Rating:
2.0

Customer service at the front desk was incredibly rude! I tried to call and inform them we would be 30-60 minutes late for pick up and wait time on the phone was over 30 minutes. When we arrived, there was a long line. When we finally got to the front we were an hour late. The woman working was so rude to us. She demanded since we were late we couldn't have our 24 hour reservation and had to return by 7:00am the next day. Very snappy and rude. Uhaul was clean and a great size but had a very “damp” smell to it. Our items smell, now. Overall, happy with the truck itself but very unhappy with the service.

Christina L. 
Rating:
3.0

Customer did not leave a comment.

Megan M. 
Rating:
5.0

Customer did not leave a comment.

Mitchell P. 
Rating:
5.0

Customer did not leave a comment.

Deanna E. 
Rating:
5.0

I had an incredibly easy time using this location, staff was warm and welcoming. They really made my experience top tier!

Callahan C. 
Rating:
4.0

Truck I was giving wheels shaking and whenever I'm over 30mpg it's jacking

wale O. 
Rating:
5.0

This location is great. Very attentive staff, who are really on top of things. Better than the Burnsville location, who upon my last rental from there turned out to be lazy and inattentive.

Richard C. 
Rating:
4.0

Great folks, good prices, decent equipment that is easy to use. Very knowledgeable and able to help. Takes a while to get to a person to asnwer the phone, and some parts of the web site are not very clear: I could not download my drivers license from a PDF. I had to use a JPEG and then it worked. But the folks were very helpful and took good care of me. Great experience!

Leonard C. 
Rating:
5.0

I have rented here before and each time I have been impressed by the entire staff. They are 100% committed to customer service and making the process easy and fast.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
4.0

Customer did not leave a comment.

Dwayne W. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Someone smoked inside the pickup truck. It smelled really bad. I had to keep my 😷 mask on all the time and still could smell the horrible cigarette emits.

MD SHAIFUL ISLAM S. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

The location and staff were excellent. Sadly , the inside of the cargo van had soil (dirt/earth) on the floor from the last renter. Fortunately, we had some large pieces of cardboard available to cover the floor.

Brian D. 
Rating:
5.0

Great service and location. Quick in/ out which is important to me

jeff S. 
Rating:
2.0

Customer did not leave a comment.

Anne M. 
Rating:
5.0

Fast, friendly and efficient!

shannon B. 
Rating:
5.0

Check-in was fast and straight forward. Trailer was clean with new tires. Hookup was also straight forward and quick, as was drop off. Everything went as smoothly as it possibly could have.

Aric C. 
Rating:
5.0

Customer did not leave a comment.

BROCKMAN S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great staff. Very helpful and knowledgeable! Thanks!

Timothy F. 
Rating:
5.0

Excellent customer service

Sahin I. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
3.0

Figure out a way to get the customer what they order over the phone... I requested and reserved a 6×12 enclosed trailer, with ramp and blankets..when I got it they wanted to give me a 5×8 no ramp or blankets... I finally received the right size. no blankets or ramp.. very disappointed.

Joyce M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
2.0

Line was long. Only 2 people working the computers and then running outside and running back inside. Machines were horribly slow. Staff was nice but the process was terribly ineffecient.

Jill S. 
Rating:
2.0

The wait for the pickup approval was over 30 minutes and ate into the 4hour rental duration. By the time we were actually on the road, we were 45 minutes behind schedule and still had the same deadline for truck drop off.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

william J. 
Rating:
5.0

Customer did not leave a comment.

marc P. 
Rating:
5.0

Customer did not leave a comment.

charlie P. 
Rating:
5.0

The staff were pleasant and accommodating.

Lorrie L. 
Rating:
5.0

nothing right now

ISAAC O. 
Rating:
5.0

Streamline checkout more to be able to do it remotely.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
No reviews have been submitted for this location.

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