Friendly quick checking in and out. Returning was so simple.Jenifer W.
U-Haul of Bloomington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
On our first truck, the previous customer wrecked it and we were told we could come back hours later , once it arrived, to take that truck and telling us you will do a quick look over after an accident, then they we can take it,; this is a very unsafe practice. Also, make sure you inspect your vehicles well before you release them to any customer so the customer doesn't get stranded on their second vehicle due to a dead battery causing them once again a late departure. We were originally scheduled to leave on the 8th and due to that wreck you had no other 26-ft truck available and we had to be out that expense for not being able to leave and have to postpone our trip for another week and on the second truck on the 15th, it broke down and that cost us another day. We have been out a lot of expense for movers for extending our leave for a week for having to pay another month on storage for our belongings and taking off days of work in order to do these moves not once but twice. Then I later noticed that there was a cost discrepancy between the 8th and the 15th that we were charged more on the 15th, I don't see how this is fair practice when it was out of our control due to someone else having an accident or not maintaining the vehicles that we would have to pay that cost regardless of the change of date because it was out of our control.BILLIE E.
The key wasn't in the lock box for mobile check in but employee was able to get it for us quickly.Megan B.
The staff are very kind . They show they care about the customerDiana P.
Nada; equipment, service, and price were all right. Thanks!David L.
Customer did not leave a comment.Xavier O.
I dropped the equipment after hours, so I did not interact with the location or personnel there.William S.
Customer did not leave a comment.Kristi D.
Customer did not leave a comment.Stanley P.
Customer did not leave a comment.JUAN FRANCISCO V.
Customer did not leave a comment.Scott H.
I would say not a thing. Customer service was great! The person that help check me in was great as was the person that helped when I dropped off the trailer! Great Job!Ronald M.
Customer did not leave a comment.bryant M.
Customer did not leave a comment.joel H.
you can't perfect perfection. keep doing what you're doingJames B.
Since u-haul computers were down when I arrived to pick up the truck, the young man checking me in had to use his personal phone. Really?? He did a great job but unless u-haul is paying for his phone, I think this is a big ask of your employees.Diane N.
Customer did not leave a comment.Zachary K.
Very easy processCynthia M.
fast and friendly service.Michael P.
Customer did not leave a comment.Antonia H.
Customer did not leave a comment.Andrew J.
No suggestions on improvement, but I do want to comment on the staff. In a 3 week span I rented a 6x12, a 26' truck, and a 6x12 one-way. I had several different staff help me and everyone went out of their way to see that I was helped and set me on my way.David K.
Customer did not leave a comment.eric S.
Convenient location. Van stuck in snow and covered with ice.Deborah B.
The truck was horrible. Needs some serious maintenanceDerek B.
Great service especially when I dropped off was in and out in no time and employee was very friendly.ANDREW B.
Customer did not leave a comment.Kerri B.
Honestly I love this location. The staff are friendly and helpful. Everything is very professionally ran. Ive rented multiple times and never had a bad experience.JAMES O.
Customer did not leave a comment.Mohammad G.
Usually I'm not overwhelmed with the service here, but this time it was wonderful. There was a woman there and a young man. They were great!PAMELA M.
The owner was extremely helpful and provided excellent customer service.John S.
Customer did not leave a comment.Mohammad G.
Customer did not leave a comment.TODD S.
The guys were friendly and accommodating. One even helped me load something off a truck into my car. Very nice service.CYNTHIA H.
Customer did not leave a comment.John G.
Your folks at this location were the best to work with. I highly recommend this location.James T.
Friendly customer experienceAdline D.
Went out of way to make sure I had a good experience and the equip worked well for my needs. Very well managed location. Never had a bad experience here.Dean B.
Great experience. Attendant provided excellent customer service and explained everything well.Roger B.
Better signage to indicate the entrance driveway. Building signage is clear, but the driveway entrance could be more obvious.Phillip R.
I want to give a BIG THANK YOU, to the wonderful woman at the service desk (I'm sorry, I don't remember her name). I was trying to check the truck in, online, and my phone wasn't doing what it was supposed to (I'm sure it was my error). But I went into the store, frustrated, almost in tears, after 3 full days of moving across state lines. And the lovely woman at the desk could see I was overwhelmed, and she was kind and friendly and told me that she could take care of everything. My tears flowed then, from her kindness and generosity. In this time of global pandemic, and moving across state lines, her genuine caring for a stranger really meant the world to me. Thank you!!!Julie F.
Bloomington location was very orderly, everything in placeNoel T.
Fix your computer system. I did the pre-check in two weeks ahead and sent the drivers license. Then the day before the rental, I got four texts asking me to do the pre-check in. I called to make sure our check-in was done and was told that everything was complete. When we arrived we had to give them the drivers license again and some of the information.Jane M.
Timothy, the general manager, was an ABSOLUTELY AMAZING representative for U Haul.... Incredibly helpful, explained everything that I needed to know, and assured me that if there were ANY ISSUES, HE WOULD BE AVAILABLE!!! Do not see that kind of an attitude, commitment and service support very often. KUDOS to Timothy!!! DaveDavid L.
Tim at the lyndale location should get a medal - or at least a raise!! I was about to swear off Uhaul and never use this service again. From a damaged truck, rude customer service and an overall hassle to get a truck the entire experience was awful - until drop off. Because of Tim I will continue he to use Uhaul as my primary moving company.Jacob B.
Nothing-I was in and out when picking up vehicle in 10 minutes-good stuffPaul W.
Location was great but the reservation process and the regional Notification Center process was confusing, giving me different information and making errors on the pickup times. Did not make me confident I would actually get the trailer when I needed it!Inez W.
The website gave me one price which didn't include any sort of deposit. When I went to pick up the trailer I was charged for a non refundable "deposit" of $60. Either the website misrepresented the cost or the location stole my money.Jeffrey D.
Check in and drop-off was handled quickly and efficiently. The truck and equipment was ready on time.Keith B.
Young man was very helpful, efficient and courteous.tim L.
A general comment: On the 10-foot truck, it should be clearly noted that two wheel wells and one gas nozzle delivery cover will impede your ability to place things on the floor of the truck. My husband had to purchase lumber and cut it up to make shims to hold our furniture stable in the truck. We had our belongings closed measured to make good use of the available space and this threw a major monkey wrench into our plans.Shawn P.
You guys are awesomeNeil H.
Great experience...ROBERT H.
Nothing - everything went very smoothly and quickly!Kristine H.
By far the best U-Haul experience I've had! Keep up the great work!Michael A.
Excellent Service and Communication from Reservation, Pickup and Drop-Off! Thank you UHaul of Bloomington, MN!Alan W.
Customer did not leave a comment.Velasquez U.
I reserved a 26' truck 3 weeks in advance. When I picked up I was given a 20' truck, with the explanation that no 26' was available. The move took twice as long since I had to make 2 trips. Very disappointing. What good is making a reservation if uhaul can't fulfill its promise? This made moving day much more stressful than it already was.Dustin R.
Customer did not leave a comment.Samantha L.
staff was friendly and helpfulRobert M.
Customer did not leave a comment.timothy W.
Great service!john F.
Customer did not leave a comment.GEORGE K.
No improvements I can see. Great customer service, speed and ease of service, and availability of any moving items needed. Will definitely recommend to others!TIFFANY T.
Friendly and helpful staff who went out of their way to accommodate my needs. Staff seemed supportive of each other and worked well as a team. Though there were long wait times for central scheduling, the customer service folks were equally well trained and helpful.Deborah B.
Customer did not leave a comment.stacey T.
Customer did not leave a comment.Laurie O.
The truck felt like it was falling apart, really had to over steer in any type of turn. Didn't have time to complain or even try to get another truck. For what I spent on a 3 day rental the quality of the truck should have been better!Ron J.
Customer did not leave a comment.Jessica B.
Customer did not leave a comment.Anthony H.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.Brandon B.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.Rachelle E.
Thank you all, at this location, for wearing masks! The only minor complaint I'd have is make sure to tell customers to take metal bar that goes with the wardrobe boxes! I wasn't told this, and got home only to find that I had a box without a bar! I was able to swing by another location and pick one up, but the minor inconvenience could have been avoided by making sure your customers are aware that bars and boxes aren't packaged together.Jennifer H.
I miss the Cargo Vans. Thank you I had a great experience!!Sumayuah S.
No improvement needed. The staff at the Bloomington store was very efficient, friendly, and helpful at both pick up and drop off,Andrew B.
Customer did not leave a comment.Sara S.
Customer did not leave a comment.MARISA D.
Very helpful staff. I rented an open trailer. Staff did the hookup and got me off quickly on my errand.duane J.
Customer did not leave a comment.Bunita F.
Customer did not leave a comment.Dale R.
Customer did not leave a comment.Karl J.
Customer did not leave a comment.Jackie H.
Mobile app made for easy check out and check in.Steven A.
Customer did not leave a comment.Mike L.
Customer did not leave a comment.Connie C.
Had to wait about 40 minutes in line- not enough people working at such a busy time. The woman that helped us was very efficient and apologized for the wait. She helped 4 customers while the other guy helped 1.Jearleen K.
Customer did not leave a comment.Scott K.
Lower cost per mile or have a daily rateJoshua O.
Customer did not leave a comment.Tim S.
I think they could have use more employeesJoseph E.
It would have been better if you had place to park customers vehicle when we rent out the TruckUday Kiran Reddy P.
Customer did not leave a comment.Mike T.
Customer did not leave a comment.CAITLIN D.
We just pulled in and someone was right there to help disconnect the trailer. Fastest drop off we have ever had compared to car rentals.BARRY C.
Customer did not leave a comment.Ryan S.
Tim was great. He made sure I was set up with the proper trailer.Tim Z.
Worked out good.Gerald N.
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