Customer Reviews for U-Haul of Boynton Beach

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Boynton Beach

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Terence B. on

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The only issue was that the manager should have offered to give me some rope for the open trailer as I was planning to transport a king sized mattress from Costco. It was too big for the trailer & should have been roped down. Fortunately, I only had about 4 miles to travel with it but it is illegal to transport something unsecured. I had told him it was for a king sized mattress & he said it would fit. I took it slowly & fortunately, got it to my home without incident.

james S. on

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Friendly and quick

Steve G. on

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Customer did not leave a comment.

Raymond V. on

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Terence B. on

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The young man who connected the trailer to my car seemed unsure of what he was doing. I had tighten the chains when I got home because they were loose. He also didn’t check the trailer lights after it was connected. I had my son check them at home. They were fine. Other than this, everyone was very helpful. I drove with the trailer, fully loaded, from Clifton NJ to Delray Beach FL.

Christopher K. on

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When we made our reservation, we had a drop-off location in Lantana, FL. The day before our truck was due back, I received an email telling us to bring the truck to the Lake Worth location. We went to Lake Worth first and they were full and wouldn't accept it, telling us to go to Lantana. I tried to call Lantana prior to going there, and they did not answer the phone and their voice mailbox was full. When we arrived at the Lantana location, they would not accept it, saying that their facility was also full. I called customer service, where we were instructed to then go to Boynton Beach. We wasted at least two hours time and lots of aggravation running the truck around. It would have been very helpful to have been contacted ahead of time and told where exactly to return the truck.

Michael L. on

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I would tell them to watch the mileage. The mileage was wrong the last two times I rented and even though the employee fixed it on the paper I got when I left with the truck they never fixed it in the computer. So when I got back a different person outside uses a hand held computer and just charges you the wrong mileage. They don't offer a receipt, they just say to you it's all finished and you will get an email. Even though this time it was a small amount over a long period of time nationwide the company steals millions of dollars by over charging this small amount. One time previously I had a huge argument in the West Palm Beach location on Okeechobee Blvd over the mileage due to the fact the employee reversed the last to number and I got charged $72 more than I should have and I got no reimbursment. All I got was an argument accusing me of being the problem. I dont use that location anymore as it hires drug addicts and lowlifes.

valerie D. on

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I reserved a van ahead of time which made my process so much smoother. I have used this place twice now and will be using their services again.

Maurice H. on

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The trailer was ready for me and the service was very professional

Steve S. on

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Everything worked great, no problems.

Noah C. on

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Ralph H. on

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Nothing, everything went smoothly!

DEAN H. on

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No improvement needed.

CHRISTOPHER M. on

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Customer did not leave a comment.

veronique M. on

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The truck was at 1/4 tank and it was hard to fill it back to this because we have no clue how many gallons are needed All truck should be rented FULL

robert B. on

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Samantha B. on

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Maischial S. on

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Service all vehicles and make the necessary repairs to improve quality of service. George the manager was amazing. He made sure I was accommodated for all the trouble I had with the truck that was rented to me.

Merekleo R. on

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Stewart G. on

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Check in and out is a nightmare. It takes way too long.

Michael B. on

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I have NOT received a receipt for the payment I have made, the one I had been send email was for zero due.

Steeve B. on

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They stole my money

Gardiana J. on

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Theresa W. on

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everything was just fine

David B. on

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Customer service over having someone wait 6.15 minutes alone all the while knowing I was waiting and he was discussing drug testing in earshot. Then returns, sees I'm in the middle of texting, says take all the time you need and returns into the garage and I sit for another 3.4 minutes. Then he forgets my appliance dolly, after being told twice, no appliance dolly available the day of pick up! Days later....the check in and check out girl was fabulous, and the yard guy very helpful.

suzanna R. on

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At receipt of the truck, we could not see the mileage because there was a warning light instead about tire pressure. The ignition key was not working properly. At payment, I was surprised to find out that I'd been charged double the mileage expected and was told I should have checked the mileage at start but we could not see it and were told the key was defective because it was not an original key. There was no explanation about the tire light blocking the reading of the mileage. Not impressed.

MACK A. on

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Customer did not leave a comment.

Jane K. on

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As with my last rental, this facility is excellent. However, they managed to find me a truck last time, even though the original reservation was not honored and I never received my $50.00 promise. Today they told me it should have been honored and to call the 1-800 number. I shouldn't have to do that. Send me my $50.00.

Barbara E. on

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Customer did not leave a comment.

David D. on

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Excellent help at the counter. Location overfilled with vehicles. There was a propane filling "tent" set up in the lot adding to crowding. I couldn't pull the trailer out of the lot after it was hooked up. Had to unhook, pull the trailer by hand past a couple of rental trucks, then hook up again. Really need to fix logistics of stock on property.

Brendan C. on

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Jeffrey S. on

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Scott P. on

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frederick J. on

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Ralph H. on

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George Mesa the general manager at this location was exceedingly friendly, knowledgeable and professional. The truck was ready at the time given. Everything went smoothly. I am very happy with the whole experience!

Lowell C. on

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Everything was great I couldn’t ask for anything more

Max P. on

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I was charged for using a hand truck that I didn’t even use. They charged me for leaving the truck there after hours. I’m a long time customer

Kiarra P. on

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A few days before I asked for a larger truck and they told me that I wouldn’t need it... the truck ended up being too small and I had to leave behind many personal belongings. I also had to wait a little over 30 mins for someone to come into the store to help me.

Lynn W. on

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James M. on

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Chedwick C. on

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Evan M. on

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Did not do both rentals one way like requested. So when I got to drop off location I had to pay a $40 fee! They reassured me I was good to go and knew it was a move and one way trip. The relieving location didn’t work with me at all either or call original location. Will never use uhaul again.

jeff H. on

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They Checked in my return two days after I returned it and tried to charge me a late fee.

jean S. on

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Anything provides

david B. on

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Customer did not leave a comment.

Alexander M. on

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Nothing. This location is awesome and the GM was a super nice and helpful guy, who quickly agreed with me that the people who had given me the tailed had no clue what they were doing.

PAUL D. on

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Customer did not leave a comment.

SEAN K. on

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Discount for crappy trailer. Wet

Alex N. on

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Excellent staff and location. Equipment is perfect as well.

MURIELLE L. on

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Customer did not leave a comment.

William F. on

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Needs a circular drive. It was a mess backing a short trailer from the street into their lot.

PAUL H. on

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Greatly appreciated Sean and George professionalism, prompt service & excellent customer service.

joshua G. on

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Customer did not leave a comment.

Evelyn R. on

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Excellent customer service! Price better then Penske.

peter K. on

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James L. on

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Vehicle was very dirty in the cab and very dirty in the box area!!!!!!!!!!!!

Jeffrey M. on

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Elizabeth L. on

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great service!!

Gates Lawn Servi G. on

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tiffany E. on

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Terrance J. on

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Great customer service Thank you

Edward G. on

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Mylene G. on

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GARY W. on

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Isaac A. on

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nice, polite, professional

Oscar V. on

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Everything seemed to be 100%

Richard W. on

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Jason F. on

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Shelli W. on

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I had ordered a hand truck but it was not in the truck when I got home. Did not receive a credit for the $10 hand truck fee

James M. on

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Great assistance with everything!

JOHN C. on

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yasmani V. on

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mary H. on

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cab was filthy and something sticky in drink holder.

Justin C. on

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PAUL F. on

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I was checked off, and I got no equipment with the truck

Alan G. on

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bret K. on

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RAGHNALL R. on

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Doug R. on

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thomas O. on

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There was broken glass all over the inside of the trailer on pick up.

Mark S. on

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Robert F. on

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Never a hassle here. Well run

Anthony M. on

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Mark K. on

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dieunel C. on

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Very nice place to use

Andrew T. on

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MIKE T. on

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Corbin C. on

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Ended up being charged for something that I was never informed about. What makes matters worse the Manager himself is who checked me out and never even mentioned that there was a self check in to to when I returned the truck.

christopher D. on

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Very helpful staff and courteous thank you for the help and tips to make my rental easy and quick

Jose S. on

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All the attendants are rude. Especially (CARLOS) this guy is a idiot. And the contract is a trap. They do not explain about the new way to return or drop off. Só latter, they will charge you $20.00 box , because u didn’t the online check out. That is new, they do not talk anything about and the fault is of the client . That’s no fair, it’s a dishonest theft, shame . Just one different way to take money and blame a uninformed client. ????????????.

Jack C. on

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Peter D. on

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Uhauls phone system needs improvement.

Charles B. on

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Friendly and quick check out process.

John S. on

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joann L. on

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Great place & people to do business with.. Carlos Robles was the most professsional towards us. Thanks

GERARDO P. on

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deirdre H. on

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Clinton C. on

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This dealer rented a trailer that a Toyota Corolla could not pull. It was extremely dangerous and voided my car's warranty.

Clinton C. on

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ryan A. on

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