Customer Reviews for U-Haul of Boynton Beach

6,549 reviews

1319 N Federal Hwy   Boynton Beach, FL 33435
(S Of Gateway)

(561) 737-0615

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(561) 737-0615

1319 N Federal Hwy
Boynton Beach, FL 33435
(S Of Gateway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Hidden fees and charges. Gas gauge broken. Truck was full yet still charged for gas.

Cecil B. 
Rating:
4.0

Better parking

Christina V. 
Rating:
4.0

Customer did not leave a comment.

Randall E. 
Rating:
5.0

Customer did not leave a comment.

Pablo C. 
Rating:
5.0

Customer did not leave a comment.

DAWNA S. 
Rating:
5.0

I rented a small pickup truck so that I can pick up some new furniture. The process was easy and quick. The person that took care of me when I picked it up was efficient and friendly. Dropping off was even quicker and easier. I'm very happy with the service and I will definitely come back to this location.

Carolina S. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
1.0

Worst location ever. They charge me $68 for 2 hours. When I called customer service. They couldn't do nothing Abou it. Never again. You guys are just here to rip peoples off. Shame on yaaaaa. I hate all of you…you all can kiss my ass good bye. With that extra $20 you guys charged me. I work hard for my shit. Asshole

Barbara I. 
Rating:
5.0

As usual consistent great customer service and appreciation for my business

Gary H. 
Rating:
4.0

Clean out the floor under seats and empty out the ashtray.

Shozo U. 
Rating:
5.0

Very efficient and friendly.

Vicky S. 
Rating:
5.0

Customer did not leave a comment.

Darlene M. 
Rating:
5.0

The guy on the desk was awesome, polite, friendly and efficient and very helpful

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Youseline D. 
Rating:
4.0

Parking is a problem

Randall E. 
Rating:
5.0

Te staff were pleasant and very helpful when I needed a last-minute rental. Process was quick and easy.

ERIC L. 
Rating:
5.0

A slight unpleasant odor in the van. Seats needs to clean better. The side door did not open

BRENT I. 
Rating:
4.0

Yes and no questions are very subjective!!

Charles W. 
Rating:
5.0

Excellent service

LUIS E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

marie L. 
Rating:
5.0

Customer did not leave a comment.

ALEAN G. 
Rating:
3.0

Rates are too high

Eldine E. 
Rating:
5.0

Customer did not leave a comment.

Emily B. 
Rating:
5.0

Thank you.

MARIE L. 
Rating:
4.0

Never got my Military Discount ! They told me I had to call corporate & it was always busy , over a hour wait ! They should provide the discount at the location!

Carlos L. 
Rating:
1.0

The rental was given to me dirty. I returned it earlier than expressed necessary on my receipt, at 10 PM instead of 12 AM, yet I was charged an extra $75 for two days “cleaning” and retuning the trailer after hour. I had the rental until 12 AM so I all I had to do was return it before 12 AM, or so you would think. This site is a rip off and they find ways to up charge people. And two days of cleaning for a trailer that was given to me so dirty I had to put a blanket down from my trunk to prevent my furniture purchase from being scratched up by whatever was on the floor? Even the person I purchased the furniture from had to help me make sure I don't scratch up the furniture from all the debris. This place is a fraud. Made a request for my money being returned as I did nothing wrong and I still have not heard back from manager Mercedes. Never again. Go to a different site that has better ratings.

Qualiyah A. 
Rating:
5.0

Pleasant experience

AUDREY S. 
Rating:
5.0

Mercedes was great. She answered all my questions. It was a very busy morning & she was multitasking to make sure everyone was taken care of. Great job Mercedes!

Lamar M. 
Rating:
5.0

Customer did not leave a comment.

Bridget C. 
Rating:
5.0

Customer did not leave a comment.

GERALD ARTHUR A. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
4.0

Customer did not leave a comment.

MANUEL A. 
Rating:
5.0

All of the employees were nice and friendly.

JARROD D. 
Rating:
5.0

Took about 60 seconds to drop the trailer off.

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

U-Haul today gave us quick professional customer services. Very clean 20 Ft. Truck inside especially clean. Pick uptime A. M. and drop off P. M. Same day service was on point and the safety of this truck was 💯 % satisfactory. I moved here from out of state and I highly recommend this U-Haul location and professionals 5 * to others for sure. Very reasonable cost per day rentals and Covid-19's standards wear face mask and sanitizer enforced 👍. Very Convenient and excellent customer service. All staff. THANK YOU.

Gilbert R. 
Rating:
5.0

Excellent. Dave was very helpful

Elliot I. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Cornelius B. 
Rating:
5.0

The U-Haul app was not working for the equipment return process making the return very hard and after numerous attempts and time I was finally able to return using web site

seth G. 
Rating:
4.0

Customer did not leave a comment.

MARIO D. 
Rating:
4.0

Customer did not leave a comment.

Beth I. 
Rating:
5.0

Customer did not leave a comment.

Craig T. 
Rating:
5.0

2nd time I ordered a trailer from a specific location and without notification it switched me to a location which is totally not convenient. This is done in the fine print. If I order from one location and it is not available TELL ME BEFORE I BOOK AND PAY FOR IT! The location and personnel were professional quick and reliable. I just want to know ahead of time where I need to go to get the vehicle I am renting.

Joel R. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
2.0

I only hook the trailer drive 2-3 min and return it and I have to pay full price

Gustavo G. 
Rating:
5.0

Mercedes the manager is the best and Savage is very competent, personable and very thorough paying attention to details. Great place and highly recommend using them

GARY H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence E. 
Rating:
5.0

Customer did not leave a comment.

Adam T. 
Rating:
5.0

Great staff!

Wiliam W. 
Rating:
4.0

The Boynton Beach location was not where I originally made my reservation. It was a huge inconvenience to have to drive from the Location in West Palm Beach, Okeechobee & Military to Boynton Beach. I made a reservation for a van on a Wednesday for a Saturday morning pick up. When I arrived not only was the van not available, THERE WAS NOTHING AVAILABLE. TERRIBLE SERVICE! I was told the only location with anything available was Boynton Beach. To make matters worst, they didn't even have a van as I had reserved. I had no choice but to settle for a pick up truck. I was scheduled to move my recently deceased mother in laws things early that morning and wound up late to my destination. IT WAS A HUGE INCONVENIENCE! UHAUL NEEDS TO DO A BETTER JOB OF SCHEDULING! In addition to the already frustrating situation, I had to ask for the same rate for the extra mikes I was going to pay when I made my original reservation. The offer wasn't even mentioned. I was expected to pay more! If not for the fact that I had made a previous reservation, I don't believe they would have honored the lower rate. I was so displeased with this experience that I contacted someone from the West Palm Beach location and requested a discount for the trouble. I was given a $50 refund which I appreciated but didn't make up for the mileage or travel time I had to incur for this inconvenience. As well as the fact that I was grieving the loss of a loved one and needed to make the moving day of her personal belongings go as smoothly as possible.

Sabino L. 
Rating:
3.0

They really need to figure out parking here. When I was returning the trailer the employees were all parked in front and the large trucks were blocking all other entrances making it difficult to return a small trailer.

JAMES H. 
Rating:
5.0

Easy pick up fast exit

Juan C. 
Rating:
1.0

I got charged $25 for Forgetting a piece of wood in the truck. Ridiculous.

Christian G. 
Rating:
5.0

everything was great a real good experience

BERNARD K. 
Rating:
5.0

Great Guys! Really made my day ez

Clint M. 
Rating:
1.0

since i pick up that truck , i knew that i make a wrong detition. Truck dirty. glasses were disgusting gas was 3/4 of tank while the girl said was full, ( using the old game saying i need to update the information). when i retirned the guy want to fine me because i didnt leave the door open??????? whaaaat?? yes. he told me i should fine you because i told you to lesve the door open, even thoug the door wasnt lock it all.! never will use This company again. -Z

Martin B. 
Rating:
4.0

Customer did not leave a comment.

Michele N. 
Rating:
5.0

Customer did not leave a comment.

PEGGY S. 
Rating:
5.0

Easy set up and reliable equipment

JUAN C. 
Rating:
5.0

Excellent service

Fabio R. 
Rating:
1.0

Many trucks were broken, they couldn't give me the one I had reserved so I had to go with something smaller, costed multiple trips because of that. On top of that they made an “ERROR” and charged me over $3,000 on a one day rental, and now I have to wait “several” days for that to return, on top of that the reserved drop off location I had set apparently hadn't been doing business with U-Haul for about five months now and they said they keep towing trucks in their business. The worse experience ever.

Jose M. 
Rating:
3.0

Make the waiting room a bit more enjoyable and modern. Possibly snacks and a television or Bluetooth monitor if no cable.

Mick G. 
Rating:
3.0

truck was filthy. sticky spills, food crumbs, dirt, dust...windows filthy, inside and out. I actually cleaned the truck when I got it home, it was so disgusting. Also, oil change light was on, as well as tire pressure monitoring system malfunction warning light. Truck ran fine, etc, so all-in-all...ok.

MICHAEL E. 
Rating:
5.0

Very friendly staff, prompt service and attention to detail.

Christopher M D. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Best experience much better than Penske and enterprise

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

We had an excellent experience. The process is super easy and the staff was courteous and very helpful! We highly recommend U-Haul of Boynton Beach!

James H. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
3.0

Waiting area was terrible. Uncomfortable chairs. Looked like a prison. In addition, my appointment was for 10:30 AM and I arrived on time. I waited in line about 15 minutes just to be greeted because location appears to be understaffed.

Esther N. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Jayedda M. 
Rating:
1.0

Honor your guarantee

Gavin J. 
Rating:
3.0

The 29th of October I hired the truck and returned it with a full tank, and money was taken out for gas and mileage that we didn't make, and I was to get a refund from the manager that I spoke to her about, but have not gotten it, please look into it for me.

marcia R. 
Rating:
5.0

Please don't do anything different other than maybe hire more help! You are, by far, the best U-Haul so I understand why you guys are always so busy! Keep up the great work!

Michael K. 
Rating:
1.0

The keys from the truck went missing after I dropped the uhaul off, someone from the office kept calling me asking where the keys were but I dropped them on the lock box just like they asked… they charged me 145 for a uhaul I had for an hour. If the keys were stolen obviously someone took the truck for a joy ride and bought it back, I feel like I was over charged and the truck was disgusting, smelled of spit and chemicals and there was paint all over the back of the truck, definitely not a good experience, I will never use this location again,

Shanequa J. 
Rating:
5.0

Customer did not leave a comment.

Cathy L. 
Rating:
5.0

Staff was great!!

Christopher D. 
Rating:
5.0

Awsome customer service friendly staff and very well organized the best uhall experience to date and I'm 58 years old great staff

michael B. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

KEVAN M. 
Rating:
3.0

Customer did not leave a comment.

Colman H. 
Rating:
4.0

My reservation was change twice for when I originally reserved. When I got to the location they advised that I had to pick up in Palm Beach Gardens and my time was changed from 10am to 1:30pm without any knowledge of this change I was told there was t anything available however the owner was able to make something work. Owner was ver professional however corporate changing my reservation location and time without asking me if I fit my schedule was very unprofessional.

JAVONA B. 
Rating:
5.0

Customer did not leave a comment.

Glenda J. 
Rating:
4.0

Odor inside the store smelled like a toilet. Terrible!!

BRENTLEE L. 
Rating:
5.0

Everyone did a great job, so nothing to add to inprove..fast, efficient, helpful.

Jay G. 
Rating:
5.0

The whole experience was smooth and uneventful. I would recommend it to anyone.

Dodd F. 
Rating:
3.0

Not sure if rigged or what. I stood out front if the Uhaul store to return the truck after hours and was connected to uHaul Guest WiFi. After turning in the location and clicking allow, It kept telling me I'm sorry but Uhaul could not verify that I was at the correct location all to charge me $20 for dropping off. I was there for 15 minutes trying this and think I should be refunded.

TAMMIE C. 
Rating:
1.0

Poor safety. Inspect the wheel bearings when you put new tires on, so the wheel doesn't fall off in Virginia as our did! The trailer almost caught on fire, it was smoking so badly. We could have been killed. Roadside assistance folks were nice, but extremely poor communication. They had the trailer towed to a CLOSED location, wasting an hour of time, then the movers hired through the transload agreement did not show up. What a joke!! We ended up transloading ourselves in the dark, with it windy and raining. I am completely disgusted from the entire experience.

Kim R. 
Rating:
1.0

I did an online checkin,why ? Waited in line 40 minutes for my 900 reservation. Only to give the same info to the representative. Then I had to go out and find my truck,no one told me the key number was on top of the truck?? Terrible experience

Bradford B. 
Rating:
4.0

The lady very helpful always

tim M. 
Rating:
4.0

Customer did not leave a comment.

KELLY B. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

they went above and beyond for me i'll always use the location for my uhaul rentals

Demonz G. 
Rating:
5.0

Keep on doing such a great job

Agnes B. 
Rating:
5.0

Customer did not leave a comment.

GLADIMYR D. 
Rating:
1.0

We were charged extra miles, extra days and extra fuel for our rental. They said that the vehicle someone how got checked in twice. Very unorganized.

MICHAEL R. 
No reviews have been submitted for this location.

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