Good customer service.
Sylvia OrangeCustomer Reviews for U-Haul of Boynton Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice
Rigoberto marencoCALL WHEN THE WORK IS DONE, NOT HOURS LATER.
Robert WilliamsHard to pull in, needs bigger lot.
Brooke KeyNeed a larger lot, no place to park.
Karen GoosenThe girl that helped me had an attitude for no reason then they charge me extra for no reason
josena mathurinKeep up the good work
Leslie BauerThe desk agent at this location when I picked up the truck was fantastic - she was incredibly patient and helpful in allowing me to compare options between one way and local drop off to determine what made the most sense and offered the best value for my situation. My co driver had an issue with their identification and again the patience and professionalism of the agent was remarkable. This was probably the best interaction I had during the entire process of moving and again I really commend the location on their choice of employees and the agency given these individuals to offer customers the best service and an outstanding experience overall.
Chris SiegelAll good.
Ilan KottlerLot far to small for the number of trucks and trailers. Unable to park in lot for hookup of trailer for 30 minutes, blocked. Try to sign in and get the trailer on pickup but computers broken again, had this happen in past as well. Had to return an hour later for pickup. On trailer return U Haul trucks with dead batteries getting jump started and blocking access on trailer return, had to park on street and wait. Not so friendly attitude by some people working there. Better attitude needed by some people. My trailer worked fine, trucks with dead batteries block access. Not enough room. Cars parked on lot blocked exit. I never use U Haul in Chicago where other trailer companies are available and provide better service. In Florida there is no other company near me that rents trailers. Multiple visits to this location have been made, never a great experience.
James PowellThis location has nothing to improve , everyone is friendly and professional.. their trucks are spotless and professionally maintained. I wouldn’t go anywhere else when I need to rent .. I give this location +10…
Enrique DiezVehicle had bad battery. Was given to us dead. Overcharged us for gas. We went 9 miles and put a dollar in for gas and they charged us an extra $8.
Thomas HelldorferMercedes was efficient and an absolute pleasure to work with! I highly recommend U-Haul Boyton Beach.
William ShelleyTruck was fine for what I needed. Don't rent that thing to some rich prissy ass people. No radio ac was tolerable. Just be careful who you rent that to
Adam FriedwaldMercedes and team were great!
Douglas StuebeGreat service highly recommend
Jamesha MonroeGreat staff!!
STEVEN PERLEBERGWhen the desire equipment is not available, suggestions should be made to the customers! Educate customers about possible alternatives
Jose FernandezQuicker than expected and friendly people.
Brian BrewerVery nice service
Hernando HurtadoImproving customer service
MAYRA BUSTAMANTEEverything was great
Tanisha BrownI over estimated amount of miles I would drive and when received e-mailed receipt the correct milage and fee was set forth
Peter WolfGreat experience, polite, on time, will be back.
Ari TorresThe steering wheel was 45 degrees off center, but everything worked great. The team accommodated a last minute change.
MEREK ROMANgood service
Francois TherrienThanks . Great service and customer service . See you guys soon.
RAFAEL rodriguezVery prompt and provided great info
Michael BevinsThe truck was an older model which had no get up when driving , the engine light came on
Cristelle DealeEverything went perfect. Very easy to rent AND at the last minute. Lady at the front desk was very polite and helpful.
Tamara CaudillI’ve always had a good experience at this location. But with this visit it took 15mins for the office attendant to leave the break room to assist me.
Brian KennedyTrailer had been in a wreck. Floor had dried paint. Other than that. Great Customer service Kelley Schulz
KELLEY SCHULZI will never be using UHAUL again after the fiasco I experienced on 2/12/24 nor will I ever recommend UHAUL. I will actively discourage anyone from using UHAUL any opportunity I get. If you are interested in why I feel this way, see Reference ID: 4643058
ivan jonesWe rented 2 cargo vans and both vans were infested with cockroaches.
Karina Roth-Pfefferleinstall within the time quoted
Steve GolubNot wasting my time with comments, just like the sales associate didn't want to provide or take the time to serve my needs. Constant text messages to me while traveling asking me to text when I can drop off for next customer? Really? I could have returned it 2 days earlier but choose not to just on principal. Gas system is a joke. Just fill it, & bring it back filled.
bryan lehrerIt had more miles than what they told me and they said that the tang of gas was at 7/8 full when the gas tang was at 3/4 full.
JOSEPH PATULLOPleas reference last comments!!! For this location..
MARK FATTIBENEBoynton location is excellent
Robin PhillipsLocation has very poor access and has only one handicap parking space which is actually on the street. The employees are indifferent. I’ll go pretty much anywhere else.
Bradley StenstromThe truck looked fairly new compared to other U-Haul truck but for some reason when we were finished unloading the truck and trying to leave public storage the U-Haul wouldn’t start. Turns out the battery was dead which doesn’t make sense since there was no light on/ door opened on the U-Haul. We called customer service to ask for help to see where we should give the U-Haul a jump but she had no clue and by this time the storage unit would been closed and we would be stuck in so, we had to leave the U-Haul truck overnight. It had a sofa in it because the sofa was supposed to be dropped off to someone that night but again the U-Haul wouldn’t start and the person wasn’t available in the morning so when we returned the truck in the morning with the couch in it they said that we would be charged $200+ if we didn’t get rid of it but again I feel as if it wasn’t our fault since the U-Haul battery died for some reason. So we spent about 20 minutes finding somewhere that dispose of the couch which resulted in me being late for work. What you can improve next time is teaching your customer service representatives where customers can find the battery so it doesn’t take when they are trying to jump the U-Haul.
Naijah RibinsonMercedes at the front desk was wonderful. checking in and out was seamless one of the best locations I ever rented from. Thank you and have a great evening Joseph Marchetti.
Joseph MarchettiEverything went smooth. Staff was great.
Thomas FoleyThis location is great, but we had a reservation at a location closer to home with email confirmation, but when we went to that location we were shown on the app that our reservation was at this location, further from us. It ended up costing us more for gas and mileage. Not sure what happened, but I wasn’t too thrilled about it.
Alejandro SoteloThey gave me the van with an empty tank and I returned it the same way; Then they charged me $66 for gas. And the attendant didn't have much patience to answer.
wellison caetano lamounierThe van had roaches which is unsatisfactory when I am moving cases of cookies to sell. Do better at checking your equipment. No one wants to drive with roaches crawling on you.
Jazmin Estravit-MontanezStaff was very helpful and friendly. I will always go to this location.
Laura McKinleyStaff was friendly and helpful at both locations
Andrew ReeseQuick easy job
John AlibrandiParking of everything is hard highway access makes it difficult!
timothy osborneThe truck was infested with roaches. I had to fumigate my items I used the truck to transport……
Vanessa MorgadoGay and friendly at the counter. Could never get the app to work
Pedro FerrerEverything went smoothly and the staff was helpful and pleasant. More room to park would be nice but that's beyond the control of the facility due to space constraints.
Christopher PavilonisGive me some type of discount that will be very nice and that would keep people always coming back. Other than that everything was wonderful.
DISHUNE MOORESo easy renting from this location. Staff friendly and professional.
Daniel WrightMaybe some cushion on the chair
Sarah AllstottPATHETIC EMPLOYEES RUDE DISRESPECTFUL DOES NOT COME CLOSE TO EXPLAINING IT..DISCUSTING
Andrew DodgeVery kind and friendly.
shelly kissamQuit lying and ripping people off like I wouldn’t of put $10 of gas and I’d rather spend $43 with a bunch of shit that is you guys are freaking rip off artist
Robert RobinsonTruck had missing headlight, and the passenger side windshield wiper blade was broken.
Adam RibnerAll went well.
David Weber