I have been coming to this location a long time and have rented trucks and vans from them for years. This time I was treated rudely by Kendrick when I checked in and somehow the insurance that I had chosen when I made my online reservation was removed. I don't know why he was rude to me or why the insurance was removed but I did not like the way Kendrick treated me as a customer. I spoke to the manager of this location, Mercedes, about this interaction. When the three of us discussed it together in person Kendrick was defensive about the missing insurance and unapologetic about the way he spoke to me. I felt that Kendrick had exhibited racism in his treatment of me.
JEANINE GCustomer Reviews for U-Haul of Boynton Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent staff, great customer service!
JONATAN BPleasant and helpful staff made it a pleasure.
MARK DThe gentleman who checked me in could have been more polite.
JEANINE GIt was a very busy day at the U-Haul store, the main bottleneck seemed to be a very slow computer system. All the employees were very professional and did their jobs very well. I will definitely use this location again.
TIMOTHY WNice easy access location. Lots of equipment, well stocked clean showroom. Maybe have trailers without the ramp? But, it's your business, you can equip it any way you want.
SOLOMON MNothing everything is good.
RUBY CThank You Quick and Easy
ALGIMIRO LThis van had cockroaches, the dash indicator light showed the rear doors are open when they were closed firmly a few times. Overall When I need a vehicle I use this place and will again. Hope the feedback helps.
DANIEL DKen was very professional and had me out of there in no time. Thank you Mercedes and Ken for serving me for over 20 years.
JEFFERY GPrompt and efficient. All went well
ARTHUR BGreat job everybody!
TATIANA FOnline checkin was very easy, made it trivial to pick up and return equipment
DAVID KI always come to this location for great service and a quick pick up.
RONALD DAfter arriving on time I had to wait 40 minutes to be able to get the van, they gave me the van with no fuel and by that I mean go get gas right away because the van says not even a mile of gas in it. Also I was told to take pictures and upload them into their app before I leave the lot and the van is parked in a way that I cannot take pictures I had to move the van around in their lot to be able to take pictures. It would be great to have someone follow up with this concern. Not happy at all with the service.
MARCO Cexcellent staff, timely service.
JOHN CBoynton Beach U-Haul has been the best ever
PAUL CNothing my whole experience was quick and easy. The customer service I experienced with every single associate I interacted with was wonderful. Special shot out to everyone at the Boynton Beach location, Beatrice and others whose names I don’t remember so kind and so helpful
GEORGE STruck rental are too high with all of the fees added.
Claudia JAlthough there wasn't anyone there at time of drop off, but prior to that they helped me also and when I called to verify about my drop off, they were nice over the phone.
YVA DThe owner was very friendly as always
DANNY FI will only use u haul veery family service easy to use. No bullshit in the truck gone
DENNIS Pgood service team
JOHN CThe passenger rear inside was bald with metal bands showing. Tire went flat on the interstate and roadside had to change the tire late at night.
SCOTT RThere was a younger kid there that had horrible customer service Would not recommend this location to anyone
MARK MCheck tire pressure
Joan ZMercedes she's a nice persone i know her since 2014
ERNEST LI was very impressed with the service that Mercedes gave me. She was informative and looked to be doing the best for the customer the fitting to my electrical on my car, which I did not expect to have to do was done quickly and efficiently. I would recommend this store. As I said, Mercedes was great.
PAUL JJust right !
MARIA AMercedes is the best! Has helped me may times!
CHRISTOPHER CMercedes and the other staff are always friendly helpful and knowledgeable. They should train your new employees on customer service and satisfaction.
Dan CGeneral Manager gave excellent customer service.
Robert FNo issues with the staff
DOUGLAS TFriendly attention and quick
ERNESTO B😍
SONIEL JNice customer service
AMIN AGuys very funny
YVON JTo small of an area. Was hard to back in the equipment being on a main road. Had to pull out into the main road to be able to back in equipment
TERRY PThe employees went above and beyond. I did not have the pin for my receiver and they loaned me one at no charge. We were able to get on the road and get the job done!
James BEverything was great!
Andrew HStaff was very friendly fast service and it felt that they care about what they are doing.
Daniel MThe truck I rented was in horrible condition. The mirrors did not stay in the correct spots so you had to drive like you did not have them. The transmission stuck and from 30-40 mph it didn’t increase the way it should. Horrible experience for this rental.
TONI PEverything was fine when I returned the truck during after hours I use there app it was easy to return it all I did just downloaded the app take pictures and I got my receipt no problems.
ROLANDO MCostumer service was cordial and helpful, everything went flawless
SANDRA SLocation is convenient and easy to find, close to Hypoluxo and 95 - which was great for me. It wasn't that the truck wasn't "Clean" but more so the truck was old, shook a lot, wasn't in good condition.
BETH GFast and courteous service
GILLIAN SI wanted to rent the car Dolly for one day only and I was charged for two days. That is very unfair and I brought it back within the 24 hours and still got charged for two days. I will never do that again and I rented the same place before and drop off around the same area for one day And got charged for one day never again very unfair.
JOSE DDear U-Haul Customer Service, I am writing to formally file a complaint regarding my recent U-Haul booking made today. I originally reserved the truck at 445 SE 6th Ave, Delray Beach, as the website showed availability at that location at the time of booking. However, when I arrived there to pick up the vehicle, I received a text message stating that my pickup location had been moved approximately 7 miles away, in the opposite direction of where I needed to go. This unexpected change caused significant inconvenience and additional expenses. I had to drive an extra 14 miles (7 miles each way), which led to unnecessary fuel usage and extra mileage charges. Had I been informed earlier that the original location did not have availability, I could have made alternate arrangements. I believe it is unfair for customers to bear additional costs due to last-minute logistical changes made by U-Haul. Therefore, I am requesting a refund or credit to cover: • The additional mileage charges incurred (14 miles) • The fuel costs resulting from the detour • Compensation for the inconvenience caused Please review my reservation and trip details at your earliest convenience. I can provide the booking number, receipts, and any supporting documentation if needed. Thank you for your prompt attention to this matter. I look forward to a fair resolution and reimbursement for these avoidable expenses.
Umang PMake sure respect your customers car
OFFNODER BPersonel were great. Truck did the job. Lowas tricky. tricky.
PETER CHad a pick up reservation at 7:00am got there at 7:30am the truck I reversed was not set up for pick up. Called the 800 number they were able to get me a smaller truck. Had to make an extra trip also I reversed a furniture dolly which was not in the truck made the move difficult. Unfortunately I will not be renting anymore trucks with U-Haul after this rented in the past always was a pleasure.
Joseph OVery helpful, well done. Thanks
JOEL MGreat service
JUNIOR N