Customer Reviews for U-Haul of Bradenton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Bradenton

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David D. on

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The inside cargo area was sandy and the interior driving area could have used a good wipe down. The van ran well.

Michael T. on

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Everyone was very helpful and courteous. I would recommend this facility to anyone.

Omar R. on

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Customer did not leave a comment.

Frank C. on

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Very unprofessional, all I heard was excuses and employee problems. Waited for over an hour to pick up truck. Return was even worse. Customer service and competence are at a all time low. It's like the customer is supposed to prvide a service .

christopher G. on

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John did a great job and went the extra mile.

Enoch S. on

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Used the app to reserve truck got one price, picked up truck and price double. youre a bunch of crooks!

margy L. on

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Always use this location. Great to work with them.

Daniel G. on

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brian W. on

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TROY B. on

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victor T. on

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kelly M. on

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this location is horrifically busy but they manage well. process return time was minutes and they were helpful. ive gotten propane there before.

Cliff T. on

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your system is broken. I had to wait in a long line 3 times to simply rent a trailer that I had reserved: first time on arrival, then back in line when a adapter was needed for the hook up and then finally to finalize the transaction. Fix the process!

Robert A. on

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Need to be better staffed to avoid LONG wait to pick up rental items.

Kent A. on

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See above comment

Frederick P. on

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more staff!

John R. on

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Customer did not leave a comment.

Jeanie F. on

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Everything was great with our rental. No problems at all. Thanks Uhaul!

Terry M. on

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The service at the counter was excellent and professional. The individual that did the actual hook up was below average. He let me leave the without running lights or taillights working while telling me they were.

Garry D. on

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Customer did not leave a comment.

Amber H. on

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You overcharged us specifically for the appliance dolly which was given to us free of charge because someone stole our truck causing my fiance to be late for work with your supposed hassle-free mobile pickup

Jonathan W. on

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When I arrived to pick up the trailer I was left standing in the parking lot without assistance. After about 15 minutes I finally approached a guy that was just cleaning a trailer and he stopped and helped me. Several employees walking around and nobody looks at you or acknowleges you. All this after checking out at the counter and he paged for service.

Donal W. on

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Customer did not leave a comment.

Brent T. on

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The trailer was dirty inside, when I picked it up. I had to sweep it out myself.

michael P. on

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Had to wait awhile until it was my turn. I think I was #3 in line. Overall, it was really a good and efficient location. It was very busy. Gabriel was fantastic! Great experience.

daniel L. on

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Customer did not leave a comment.

David A. on

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The U-Box should be easily accessible by the customer without waiting for a staff member who are apparently short-handed and working in unsafe conditions at this U-Haul location and at the U-Haul warehouse in Johnson City, NY, which I have documented in photos,

William K. on

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It was like not having any thing on truck

CRAIG S. on

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Clerks and sales people friendly and helpful. But I had to wait 30 mins just to be seen by a clerk, and I had a reservation

Steve K. on

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Judi W. on

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Robert H. on

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They had to troubleshoot my electrical hookup and were very helpful. Would recommend this location.

Jo Ellen I. on

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Gregory D. on

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Do a walk around with customer prior to having them drive out. Point out features of vehicle.

james C. on

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Kurt J. on

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Christopher C. on

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Fast and efficient. Unloaded my belongings in 30 mins. Nothing was broken. Very well done! I will recommend! Thank you Chris for all your help!

Christine H. on

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We had 1 ubox that was not strapped to the trailer and was missing the ramp. We were blamed for them being missing. Another ubox had the cover on backwards so we had to improvise to get the door open.

Johannes m K. on

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After an initial delay delivering my UHaul boxes the follow up service was excellent

robin d. on

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I do not know the condition of the location, I did not go there. My boxes went to the incorrect location though! I would have had to pay additional mileage if the mover wouldn’t have been so helpful.