Customer Reviews for U-Haul of Brighton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Brighton

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STEVEN B.
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Customer did not leave a comment.

Glen S.
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meryl F.
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ANGELA H.
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Both members of staff were very helpful even though it was crazy busy.

Subbiah S.
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I had a horrible experience with UHaul. I repeatedly called and asked if I can pick it up off hours. But when I showed up early in the morning the truck wasn't where it was supposed to be. Worst was the customer service agents kept transferring me from one to another. This delay messed up my whole move. Very disappointed.

Jordan F.
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I was charged an extra $90 fee for I still don't know what, had to call 4 times and was on hold for 10 minutes. I gave up and ended up calling back later and Sam helped me over the phone and was able to fix everything for me. I still think this is a great location and they are very apt to helping you with what you need, however I wasn't told I had to fold the moving blankets when I returned them to avoid the $25 cleaning fee. That being said overall my experience at this location has been positive and if anything happened that I thought was negative, they're willing and ready to help.. other than leaving you on hold.

Alexander T.
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Customer did not leave a comment.

William T.
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Staff was super friendly and efficient. The truck only had 346 miles on it. A good experience all around. Thank you!

JORDAN F.
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Great customer service, staff is always happy to help with any issues that arise.

Karen D.
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Customer did not leave a comment.

GERALD C W.
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Candi D.
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ROBERT D.
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Isaiah was friendly, professional, considerate, and warned me about a short wait.

Jennifer S.
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They had a huge selection of trucks to choose from, as this is an actual U-Haul rep, not a business that rents U-Hauls on the side. The gentleman was very nice and helpful. Had us on our way quickly. Highly recommend. We had a reservation with Budget but they screwed us and we were able to reserve with this place in a matter of an hour.

LINDSAY L.
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Please validate your customer email addresses. I have never been to this uhaul or used this service. Please remove my email from your system.

ANKIT M.
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It was as seamless as I'd expect it to be. No check-in required. The personnel was super nice and helpful.

Jeanluc T.
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Thomas A.
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ADAM L T.
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Angel was extremely helpful and thoughtful.. Highest recommendation for her customer service..

Joshua F.
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SUSAN ELLEN T.
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Athanasia V.
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Jason D.
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Christian F.
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Shawn K.
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Prompt. Courteous. Helpful...and there on New Years Day! Never expected that!

lynn D.
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ZENIO M.
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MATTHEW T.
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ROSEMARY P.
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Items I had reserved were unavailable. When I booked the truck over the phone, they said there was parking. There was no parking and the employee practically yelled at me for believing the agent on the phone. I would not have booked this location knowing there was no parking.

RYAN G.
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LEONARD F.
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Michael S.
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Luis P.
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Morgan K.
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It took 30 minutes to confirm a reservation I already made online. The person behind the counter (who was actually very kind) couldn't figure any of it out, so he asked the manager to come out. The manager came from the back room to the counter (indoors) without a mask on. It was extremely uncomfortable. I politely asked if he could put a mask on and he rudely told me “no” because he doesn't have to because this is his “office” and he's working alone. He's not alone or in his office if all three of us are there...Finally, I get the truck and there are used tissues in it. It's a pandemic... It was extremely unpleasant and I regret using this location.

Uyen L.
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It would helpful to have a sign at the entrance saying whether there is customer parking or where customers can part. I was confused and drove around the lot and the street covered in snow to find parking. Aside from that, the experience was good

EVE F.
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Christian Aguilar, who I believe is the gentleman who aided me in parking my vehicle was a wonderful UHaul representative. He was kind and courteous. Best of wishes to him and this location in the future!

TIMOTHY H.
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I reserved the truck to be available at Hyde Park U-Haul. The day before pickup, I get a call that the truck would be available at Brighton U-Haul. This is a 28 minute drive from the reserved location. A big inconvenience. The truck did not have snow tires and I had to drive in snow on the reserved date.

Rachel M.
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The tank of the vehicle was not full when I picked it up. I filled the tank as requested by the agent before I return the vehicle. I use the vehicle for two hours. I was told I would receive a credit of $20 off of my bill because of the gas and this never happened. Therefore I consider the business behavior at this location to be fraudulent and I would not recommend it

YONY CRISPIN R.
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Good costumer service

JIGAR P.
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I had really really bed experience at this location with GM mr raten

BARRY G.
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Customer did not leave a comment.

Yogeshkumar P.
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Excellent service

LISA ANN H.
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I would definitely recommend UHaul to anyone moving cross country. The website was very helpful and the pick up and return of the vehicle went very well. The truck was easy to drive, clean, and handled well. I had no concerns about safety with regard to its handling or equipment (such as tires, or windshield wipers). My only complaint was how difficult it was to get a live person on the phone. There were times I waited more than 20 minutes to speak with someone. When I did speak with that person, they were very helpful.

Michael P.
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first, i had booked for a local location to me so I could walk. my reservation changed last minute to this one and I had no choice but accept it. When I arrived, it took almost a half hour of standing at the counter to get my reservation. Then, I couldnt find the vehicle in the lot. turns out it was behind some vans. Then I had to wait 15-30 minutes more for them to move them. Finally got it home, with less than a quarter tank of gas so also had to fill up. THEN I had to uber for $20 to go get my personal vehicle. On top of that, I returned the vehicle at 2pm 5 days later, but apparently it was supposed to be returned based on the reservation time (which was not clear) yall had the nerve to charge an extra $60, even though I drove more than 100 miles less than estimated. never again will I use uhaul for anything, including my upcoming trailer rental.

JOSHUA P.
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Awful. I have never been treated so rudelt. They did not have the truck I reserved and made no attempt to help resolve it. They did not even look at me when I spoke with them. They did have the pads I ordered. The windshield wipers were defective. Moving is stressful enough

VINEETH KUMAR M.
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AMY T.
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ALEJANDRA R.
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ERIN M.
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Have a working tow dolly if you rent it to me. 4 of 4 had a rear light not operational. Had to go to another location. Also, include the hand/utility dolly if I pay for one with my rental.

DAVID R.
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Woman working behind the counter on pickup not wearing mask--even when customers are required to stand 3 feet away, sign documents and provide credit card and license--so air potentially full of virus. Ditto: different woman on delivery day. Neither would allow inquiry from the front door, safely outside. No evidence or claim that UHAUL even bothers to disinfect rental trucks between users--but many other industries do so.

MURAT K.
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Jeffrey B.
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Kenneth K.
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MIchael M.
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There was no instructions provided. Simply given the key and told to find the truck. Truck had a quarter tank of gas and contract said it had almost full tank.

Jeffrey E.
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Customer did not leave a comment.

Jan W.
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The young “lady” who helped me in the am was not pleasant. The young lady that checked me out was very pleasant. Quite a contrast! They should switch shifts.

BRIAN G.
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Customer did not leave a comment.

PHILIP R.
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Please sweep out the trailers. Please carry a 6x12 open trailer WITHOUT a ramp. The staff is great!

Tanjalyn S.
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Not sure why I was recharged an xtr $159 dollars!!

William M.
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Customer did not leave a comment.

Amy M.
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The staff at the UHaul in Brighton is phenomenal, they all deserve a raise, and there should be more people working there on weekends.

JONATHAN M.
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The location was under staffed. I am not sure if someone called in, or that's how it normally is, but 1 person was working the counter AND getting trucks ready. As a result, the 1 person was incredibly stressed/overwhelmed AND it was taking a considerable amount of time to get things done. We showed up and there was a big line, and then customers were coming, getting frustrated, and then leaving for another store. Would make sure you have more than 1 staff member.

Christopher F.
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Firstly I reserved the van for Waltham which your site said was available for the date and time I wanted. The reservation went through but I got a call the next morning saying I have to go to Brighton instead... 15 minutes away but ok fine. I arrive at scheduled pickup at 8. The van I am supposed to pick up is not at the location in the picture, I scour the lot and it's not anywhere. The app reloads and now I have a new van which I am able to locate. Guess what, the van is blocked in on both sides and covered in 4 inches of snow. Speedy pickup ends up taking 1 hour of my scheduled time. Poor service, you can do better.

MARKTAMER E.
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Everyone that worked with me was exceptionally friendly and helpful.

OSEAS G.
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Nothing everything was quick, good service and you maintain vehicles in good shape

MARVIN O.
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Customer did not leave a comment.

John A.
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The person working there was not wearing a mask. Also the truck was dirty in the driver's area.

JAMES A.
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I really liked the cargo van I rented.

John S.
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Customer did not leave a comment.

Travis C.
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TIMOTHY L.
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great service

Michael L.
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The location manager Isiah was excellent. Very customer service oriented and was a pleasure to work with. He made me feel very comfortable with U-Haul and he represented the company very well.

Lucas B.
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Customer did not leave a comment.

Andrew W.
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I found it very frustrating that the location to pick up change. I got an email about it but it wasn't clear and it was buried in the email it should have been featured more prominently. The location itself in Brighton Massachusetts was great

Sean K.
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dennis M.
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Lisa S.
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MAHMUT O.
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Michael O.
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I prefer to drive the extra distance to this location. I've been there several times. They're always on the ball and nice. Please thank them for their help on my behalf.

STEPHEN S.
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Customer did not leave a comment.

DAVID R.
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Dirty truck, surly male employee, tires on truck underinflated, 20 minute wait for inflation assistance.

JASON N.
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Front desk attendant was rude and unhelpful. Didn't give me any paperwork or explain how the service works. There was not a dolly available, despite requesting one which made it nearly impossible to move all my boxes and belongings.

Roy G.
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Customer did not leave a comment.

Carol B.
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The general manager was not wearing a mask and told a guest he wouldn't because it “depends who you believe”. When the gentleman (probably about 60 years old) asked the GM's colleague to tell him to mask up, she responded that he needed to come in to get his truck, so it doesn't matter if he puts his mask on because the only way he can get the truck is to come in. As a diabetic, this response and lack of professionalism is absolutely appalling and offensive. The first pickup truck we were giving had actual marijuana sprinkled all over the front seat. The GM told us that some 16 year old kids from the apartment complex next door sneak in to smoke weed in there. Aren't the doors locked though? The truck we ended up getting had a quarter tank of gas and we had to fill it up before we even got going. Overall absolutely TERRIBLE experience. I was truly dumbfounded. In a time when cleanliness and compassion should be emphasized, this location lacked both and even ridiculed it. I will never rent a truck or van from you ever again and would ask for a refund but don't expect that would be an option.

SOMASUNDARAM N.
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They incorrectly charged for an additional day. They processed the refund and still didn't get my money.

Donald K.
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Customer did not leave a comment.

ANGELA C.
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I almost never respond to write reviews but I have to say, especially in this time of COVID, that the inside of the van was very very dirty. I drove it home with 2 fingers and had to Lysol and Windex the entire inside to feel somewhat comfortable. I even had to put towels on the seat.

Michael J.
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I was not given a receipt when i returned the truck on October 9th (3 days into a 5 day rental for a 6 X !2 trailer). I was told I didn't need to stick around as I would get the receipt "in 15 minutes". An hour later when i called they said I would get the receipt in "2 to 3 minutes". Two hours later when i called back was told there was a damage report on the trailer (they acknowledged they could find no actual damage on the trailer). I said I Uhaul rented the trailer to me in its current condition and I didn't file that damage report and I drove the trailer 1,000 miles and didn't have issues and returned it with no damage so any damage must have been before I rented the trailer. i was told the manager needed to sign off on the damage report issue and he wasn't available till the next morning. When I called the next morning and spoke with the manager (JP) he said he had no knowledge of the situation but would investigate and get back to me in an hour. Over an hour later I heard nothing and went in personally to get the receipt. JP eventually gave me the receipt (he had not worked on it till i showed up). Then, 3 days after I returned the trailer I got another receipt saying i returned the trailer two days late (on the 12th) and was charged an additional $71.50. I called UHaul customer service and after 45 minutes on the phone i finally was told the location agreed I returned it on the 9th and the additional $71.50 charge would be refunded. The customer service agent also said the return receipt I was issued on the morning of the 10th (saying I returned the trailer on the 9th) had been "reversed out" which is why i could be charged later. In none of the above interactions with Uhaul did anyone proactively call me to notify or explain. Also, anecdotally, when I went back in on the morning of the 10th to personally get the return receipt I noticed the the trailer was not there (it was the only 6 X 12 in the lot when I dropped off) not giving me a receipt because of a damage report issue seems suspicious.

Antonios D.
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Customer did not leave a comment.

Julie D.
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Make the customers more knowledgeable about returns and fees.

Omar V.
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Customer did not leave a comment.

Stephanie C.
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Make sure the cab is clean. I found someone's left over metal water bottle and a water flavoring bottle on dashboard.

EDUARDO C.
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Customer did not leave a comment.

Nicholas T.
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Not charge me to fill up gas when I brought it back same as I left at a 1/4 tank took pictures and everything

Alexander R.
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Good

Lee B.
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Customer did not leave a comment.

Courtney T.
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Ensure that all vehicles are properly maintained and checked. The truck I rented wasn't maintained well.

MARK O.
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Customer did not leave a comment.

Mike H.
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Staff was very helpful and polite. As always.

Victoria S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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