Customer Reviews for U-Haul of Brighton

10,142 reviews

240 N Beacon St   Brighton, MA 02135
(Limited on street parking only)

(617) 782-0355

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(617) 782-0355

240 N Beacon St
Brighton, MA 02135
(Limited on street parking only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The truck had TERRIBLE gas mileage less than 8 MPG driving responsibly. I just wish I had know this in advance.

Steve B. 
Rating:
1.0

The guy we was at counter was so rude and looked unhappy to be there. When told him the truck he gave us smelled like urine, he was argumentative and annoyed we'd even mention it. ‘It doesn't smell like PISS to me!' WHO says that to a customer?! Placed us on another truck only 45 mins later! It was terrible experience! One does not go to a business to be treated poorly! Never will go back to that location!

James O. 
Rating:
4.0

Customer did not leave a comment.

Brenna A. 
Rating:
2.0

We were not able to check in via app. We had to wait in the office so long to get us checked in. We were told that the dolly we reserved was no longer available. We were asked the same questions i filled out during the reservation process which was waste of time.

Kanako T. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
1.0

Customer did not leave a comment.

James M. 
Rating:
5.0

fast, smooth, efficient- staff knowledgeable and accommodateing; good overall experience. thanks!

Lawrence R. 
Rating:
2.0

driver side mirror on van was broken. Not very safe. Van failed to start on return trip.

Joseph A. 
Rating:
5.0

I was very pleased with the service I received at the Brighton, MA location. Isaiah was very helpful with my rental and assisted me with the vehicle tow dolly. I appreciate everything he did and most of all, how he ensured everything was properly and safely connected before we pulled off the lot.

Margaret K. 
Rating:
4.0

When we arrived at our original location near Roxbury to pick up the truck they didn't have it. I made the reservation well over a month in advance and even stopped in at the location the day before to reconfirm-all good-But no truck when we needed it. Very unhappy with that situation-delayed our move by over 3 hours.

Tony C. 
Rating:
4.0

Customer did not leave a comment.

Susie L. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN Z. 
Rating:
3.0

The drop box was no where to be found!!!!!

Nabih N. 
Rating:
5.0

Customer did not leave a comment.

JOHNDANIEL F. 
Rating:
5.0

The employee was very helpful and friendly. I was pleasantly surprised!

Paige S. 
Rating:
5.0

Always love the friendly staff at this location!!

ROBERT H. 
Rating:
2.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

NEWAY G. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
2.0

It took us over an hour to pick up a trailer. The poor lady was working the counter alone. There' were 5-7 customers at all times just waiting. An hour is too long to grab a trailer. I will be going elsewhere. The cost of the trailer was more than what I was quoted when I made the reservation a few weeks ago. Overall, it was not a good experience.

Donna M. 
Rating:
5.0

The manager at the Brighton store is unbelievable keeps that place running like a well oiled machine

chris P. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
5.0

Customer did not leave a comment.

Denzel R. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
4.0

I was overcharged for my contract. As stated in my contract I drove 11 miles but I was overcharged stating I had driven 350+ miles in a span of 3 hours which is not even possible. This error by the company cost me time and money.

John Rohan P. 
Rating:
4.0

Customer did not leave a comment.

Debbie M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Could not have been better service and a friendlier team. Interacted with three different people there and they all went out of their way to go above and beyond- helping carry stuff out, helped me book a last minute reservation, calling me immediately after I left a few things. They made a stressful process significantly easier, and I will go out of my way to rent from this location again.

Brian D. 
Rating:
5.0

Very friendly and helpful customer service at pick up time! Thanks.

Gina P. 
Rating:
5.0

Customer did not leave a comment.

Vasily S. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Advertise more that you provide moving help! It was a pleasant surprise for me when I booked on line to see that option. I had no idea. It worked out fantastic.

Ann P. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Manager we worked with on site was five stars. Online reservation ease of use and understanding customer need was less than satisfactory.

Erin M. 
Rating:
1.0

24/7 pickup was not available, so I had to wait an additional 1.5h to pick up the truck. The reason given was "We're still getting used to the system." I was out extra $$ for movers that arrived at my hose at the pre-planned time. The site location did later reimburse me a a standard $50 "reservation guarantee", but that is all. The two employees assisting me at the time of pickup were relatively uncommunicative and seemed apathetic to the fact that they had failed to correctly set up a 24/7 pickup and the impact it had on my move.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Eli W. 
Rating:
4.0

Customer did not leave a comment.

sarah W. 
Rating:
5.0

Customer did not leave a comment.

alfred L. 
Rating:
5.0

Customer did not leave a comment.

Diego C. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Meredith P. 
Rating:
4.0

It was unclear to me that I had to pay fuel on top of the expensive mileage. Feels like a scam, especially since I was charged for more than I used.

Adrian H. 
Rating:
2.0

over priced .....my 19.00 a day rental turn out to be 88.00 for two hours

kenneth D. 
Rating:
1.0

My husband was not instructed as where to park. He found a spot that was unmarked, only to come back and find his vehicle had been towed. uhaul could have helped him know where to park or have signs posted to inform customers. Apparently this happens to multiple vehicles daily at this location. What a scam by the city that Uhaul is an active participant in…

Matthew L. 
Rating:
5.0

Excelente servicio

Xiomara F. 
Rating:
5.0

Customer did not leave a comment.

Tchadlina S. 
Rating:
5.0

Customer did not leave a comment.

Misha B. 
Rating:
5.0

friendly helpful service from the folks behind the desk!

Mahalia B. 
Rating:
5.0

Customer did not leave a comment.

Stanley A. 
Rating:
5.0

Customer did not leave a comment.

Susan N. 
Rating:
5.0

Thank you to manager, Isaiah, and the staff here. They were friendly, patient with questions, very fair on pricing and charges, and got me in and out quickly and quietly. Thanks!

Adam R. 
Rating:
5.0

Customer did not leave a comment.

maria A. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Very Good Experience With This Location And Vehicle

Louise J. 
Rating:
2.0

No availability for out of town use here or anywhere near here. Had to come back to location and drop off trailer.

Bridgette C. 
Rating:
3.0

I don't usually like to complain. This location is always very busy. I use it often because they are in a convenient location. I have learned it helps to check-in online and the Customer Service Reps are thankful. However, I have rented 2- 15' trucks in the last two weeks. Neither of the vehicles were cleaned thoroughly before my rental (food debris and trash). I was less concerned about that than the condition of both vehicles. Both vehicles needed service badly. The first truck rattled, shook and puttered. It sounded as if the muffler was about to fall off the truck. The second truck had a crack in the windshield and a chunk of the right rear tire was torn. It was still drivable and it did what we needed to do, but I was a nervous wreck driving it on the highway. Because they no longer walk around the truck with you for an inspection or give you any paperwork alerting you to the damage- I wasn't aware of the tire and windshield until the truck was being loaded and at that point it was too late to return because we had an event we need to get to with the the stuff in the truck. I wasn't even informed of the gas level at the last rental. Thank goodness I thought to take a picture of the gas gauge and mileage before pulling off the lot.

Joanne F. 
Rating:
5.0

Customer did not leave a comment.

Linden D. 
Rating:
1.0

I drop off my truck Thursday morning and they didn't check it in intil Friday morning and I have to pay for 1 more day no fear

Manuel C. 
Rating:
5.0

Everything went great

Sergio Andres A. 
Rating:
1.0

The uhaul cost me more than I was quoted online, I called the day I was meant to pick up because I was running late and wanted to see if I could do self pick up after closing time. An employee told me I COULD and he said it would be no issue as I was the only one who had reserved a 20' truck and it couldn't be given away. When I arrived after closing time I was not able to pick up the truck and corporate could not help me saying that the Brighton location doesn't even have 24/7 pick up as an option and I had to come back the next morning. I had already taken a Lyft to the uhaul location, waited for an hour trying to figure it out over the phone and was shivering the whole time because it was 40 degrees outside!! I spent $85 on Lyfts because I had to take another back to my hotel and then back to the uhaul location in the morning. Then the employee at the counter in the morning tried to charge me over $100 more than what I had been told the rental would be!!! And he said that someone rented the truck that as ready for 24/7 pick up right before closing the evening before….even though I called and said I was coming for my reservation literally five minutes before closing. Overall horrible experience and I will never be using uhaul again.

Kimberly S. 
Rating:
1.0

Vehicle came with 1/8th tank of gas and weak battery that died in front of the residence I was moving from. I had to keep the vehicle running from that point forward which included the vehicle running in the indoor storage facility at Cambridge. I was told over the phone by reps from this location that the 10 foot van came with a ramp. It did not and made loading the truck much more difficult. I will never rent or refer a rental from here again

Matthew C. 
Rating:
4.0

Great customer service. The truck itself had minor problems, like a low-oil check engine light. I checked the oil and it was fine. Called uhaul to talk with road service and after a few minutes on hold was disconnected.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

I loved the easy drop off. Just pull up, hand over the key and go. Someone was there waiting when I arrived. A pleasure. Really really appreciate the 7pm closing time. I was so worried it would be 5pm. That made everything so much less stressful.

Laura S. 
Rating:
1.0

One of my worst experience with Uhaul service. I parked my car in one of the 4 parking spots for customers then when I returned the rental van and walked to take my car and go home found out that my car was blocked with another uhaul truck parked behind my car. It was after office hours and I called customer service they couldn't help me. Had to stay in my car till the next day because my house was far away from their location.

Malak G. 
Rating:
1.0

Customer did not leave a comment.

Bichelle J. 
Rating:
5.0

Very fast service, good van

Michael V. 
Rating:
5.0

Great experience. After i made payment they reached out to set up time. When i called with questions picked up the phone immediately and answered. Came on time and did a great job. Absolutely nothing negative to mention. Highly recommend them.

Yevgeniy D. 
Rating:
3.0

My drop off was changed to here without consulting me, and it was more crowded than either drop off location I'd requested. The key drop isn't super obvious to those used to the orange boxes.

Cory C. 
Rating:
5.0

Customer did not leave a comment.

Ricardo G. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
3.0

The inside of the truck smelled horrible—like B.O. and urine. It was disgusted.

Cameron S. 
Rating:
5.0

The wiring was initially broken on the trailer, the associate fixed it with a new connector while we waited, great guy.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Evan R. 
Rating:
5.0

Customer did not leave a comment.

Wallace W. 
Rating:
2.0

Very poor customer service. I walked around in the pouring rain looking for my truck, no one would help me. When I asked they told me to use my phone. I couldn't get the links to work on my phone and it overall took an extra 30 mins

Stephanie L. 
Rating:
4.0

I was given a truck which had a cracked windshield. The U-Haul employee said it is drivable and damage is noted in vehicle notes. The crack lengthened while driving on interstate and forced me to drive at a reduced speed.

ANUDEEP SRINIVAS A. 
Rating:
5.0

I ordered over the phone. Though I had seen Northampton MA as a drop off location on the web the otherwise helpful woman who helped book my order over the phone said the closest dropoff option was Holyoke. When I got to Northmapton, I discovered there WAS a drop off there……Telephone customer service was UNHELPFUL at first. When I called to find out if I could switch locations, I was told I could, but there may be a change fee….and it was impossible for him to tell me what it would be, or what an estimate would be or what the range for possible prices might be. He only would say it was priced to discourage people from switching, but I had to go personally to the desired site, only THEY could calculate the rate on the their computer……..I told him I had wanted to go to Northampton but the woman on the phone from Uhaul said my only option was Holyoke. It was a very unsatisfactory telephone call.

nancy G. 
Rating:
1.0

They just hand you the keys without even checking the truck if it works or have any issues. I had to change 2 times before I could get a working truck. They should make sure all truck are in working condition. The first truck engine light was on. Second truck didn't even start. Waste almost 1hr.

Muhammad A. 
Rating:
5.0

Customer did not leave a comment.

Omar V. 
Rating:
5.0

Blinker was not working, ran out of windshield wiper fluid, magnifying drivers side mirror was missing, said it needed an oil change in the first 5 miles. Customer service was excellent, van just had like, one too many things going on to give me a feeling of safety when driving.

Shay C. 
Rating:
3.0

My location was changed and I wasn't notified so I have to drive to multiple locations and was delayed by at least an hour

Chenxi S. 
Rating:
4.0

Customer did not leave a comment.

Neeraj A. 
Rating:
5.0

Customer did not leave a comment.

Leroy M. 
Rating:
5.0

Isaiah provided excellent customer service.

EDDIE F. 
Rating:
4.0

Customer did not leave a comment.

PHOENIX Q. 
Rating:
4.0

I appreciate that a staff member cleared most of the snow off the truck so I could drive off safely.

EVIN H. 
Rating:
2.0

So another smell issue, but the whole place smelled Like weed.

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

ODEMAR D. 
Rating:
5.0

Customer did not leave a comment.

Zachary K. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

maria A. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
4.0

Customer did not leave a comment.

MARSHALL H. 
Rating:
3.0

Customer did not leave a comment.

KEITH B. 
Rating:
4.0

Customer did not leave a comment.

HARI V. 
Rating:
5.0

The bed and cab were a little dirty but the vehicle was well maintained and drove well. Very helpful, and attentive staff and so that is why I would recommend this location to friends. Thank you!

NADINEANN E. 
Rating:
3.0

Customer did not leave a comment.

Christian Z. 
Rating:
5.0

nice customer service

Pamela C. 
No reviews have been submitted for this location.

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