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Richard SCustomer Reviews for U-Haul of Brighton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service is excellent at this location. Pick up and drop off was very easy. I did the after hours drop off which you only took a few minutes. The receipts are always accurate. I use this location once or twice per month.
Martin GThe only thing is, we did get the truck ck with a 1/4 full and almost ran out of gas
JORGE RGreat bunch of people!
FREDERICK FGood service Excellent
NOEL FDon't add extra fees! Sincerity will be good! I only drove the car for less than 1 mile, but they charged me 2 miles. I went back to the rental company to talk to them, but it was useless. They said they would refund it, but they haven't refunded it yet. It's a lie! It's not that 2 dollars is a lot of money, but if you charge more money, it's definitely not a good company! I wish to be honest! I wish you not to cheat!
HAO LYou changed my pickup location the day before my pickup, you didn't have all of my request equipment and you gave me the wrong type of cart for my move. Your app doesn't work well at all.
Daniel HGreat customer service. Made the process easy.
CHRISTINE DStaff are very nice and helpful. There was a bit of a kerfuffle getting the trailer hooked up but it worked out in the end.
NEIL HDropped off after hours. Went smoothly
CHRISTOPHER BThe overall improvement of this Brighton locution has improved drastically over the past year. The new costumer service reps and managers do a wonderful job getting you in and out quickly. You feel well taken care of. It is no longer a painful experience. Now it is is is a much more pleasant experience that I don’t dread.
AMY CGreat service
BRIAN TI was supposed to pickup at the Cambridge location, as I was staying in Cambridge and moving my daughter out of Cambridge and was planning on walking from my hotel to the U-Haul pickup and not having to do much city driving. When I was informed that I would have to pickup in Brighton the day before, it was an inconvenience with a $30 Uber ride and extra driving thru a city with no-truck routes and low overpasses that I was trying to avoid. When I ended up at the U-Haul Cambridge location later in the day to grab a lock for our truck anyway, I noticed that there were at least 10 10-foot trucks lined up and available, so I'm not sure why my pickup location was ever moved in the first place. There seemed to be plenty of inventory.
Katherine SNadia was very helpful at the front desk! Nice and helped us navigate the system to get a smaller truck than the one we had reserved. Thank you!
JENNIFER BThe gentleman in Costumer service at the desk for pick up, drop off , and purchases was extremely efficient a helpful and kind . Not only the best Uhaul experience I’ve ever had ( and I’ve had many ) but the best costumer service experience anywhere in quite some time ! Bravo
ANGELA GVery good customer service.
GREGORY MThe truck was in remarkably good mechanical condition compared to other trucks I've driven
KIMBERLY BThe staff was amazing ! So helpful and educated me on all the safety features of the trailer. He also double checked that the lights were working. Drop off was also easy and took only 3 minuets.
SUSAN JIt would’ve been nice if there were designated parking spaces for customers who just need daily rental.
BORIS ZVery good service
DIANA Cadded move safe insurance without my consent
YUXIANG BBest team best management Jeff and his team very friendly and helpful appreciate for all Thanks
NAZMI YAngelisa is an outstanding representative for U-Haul for he patience, friendliness and willingness an ability to solve my problem in exchanging a trailer for a larger one. Francesca on phone support was also very helpful.
JEROME MBroken back door latch, reservation errors, given wrong info by manager that I could pick up off hours.
ALAN DDon't get me wrong, you guys are lucky to have some great employees, but what the hell are you thinking having a single person helping customers on a Saturday in the city of Boston? I sat in line for over an hour as i watched the employee flip between two customers, which both had issues with their reservations due to confusion with pricing. When I finally got to the front of the line, you charged me $390 for a 10' truck going $40 miles. It was only after I reviewed the receipt that I found you put 7 days on my rental instead of 7hrs. Fortunately, your two incredible employees were able to get this resolved quickly despite the growing line. I will absolutely never use this location again and will seek other options over uhaul.
DONALD JThe Manager was helpful.
MITYA SThe staff was unbelievable. Really helpful and courteous. Took the time to show us everything. It was the first time we used Uhaul. I highly recommend the Brighton location.
NICHOLAS REverything is great the way it is
TEDDY FDespite doing the self check in, truck could not be located and staff member took 20 mins to bring truck.
Jake KReturned but rent still active for 2-3 days until contact them back to solve the problem
AWUT CI used the self-pick up option, but my van was parked behind another van, which caused some delay because I had to ask the staff to move the other van. There was also a dolly inside the van I picked up, which I didn't order, so I had to ask the staff to remove it. The staff were helpful and punctual about this, so it wasn't a big deal.
DUNCAN LThe staff were super friendly and the service was great
SOUZAN DI dropped off the car after hours. The parking area was very filled up, it was a bit of a challenge to park uhaul 20
Tatyana M429420******1646: U-HAUL CTR BRIGHTON BRIGHTON, MA -$177.06 DB DEBIT - 3-22-2025, U-HAUL CTR BRIGHTON BRIGHTON MA,AUTH# 925272 DEBIT CARD DEBIT Mar 13, 2025 DB DEBIT - 3-12-2025, U-HAUL CTR BRIGHTON BRIGHTON MA, AUTH# 230513 DEBIT CARD DEBIT Mar 11, 2025 DB DEBIT - 3-10-2025, U-HAUL CTR BRIGHTON BRIGHTON MA, AUTH# 171412 DEBIT CARD DEBIT -$4.25 $50.80 -$177.06 $44.00 -$167.85 $429.43 I was charged twice,I need a refund please
DAVID KFelix was amazing and taught me everything I needed to know about towing with my vehicle (it was my first time). He helped me but the right accessories and assemble everything safely
BENNETT PMaybe go out with the customer and walk around the car to check it out for any old scratches or bumps before we take the car out
MANUEL CAngel and David who helped me with the rental were marvelous. I did not get the names of the two men who checked me back in were also great. The entire process was simple. At 73 I don’t look forward to moving anyone else but I appreciated U-Haul! Thanks!
DAVID MBest services
DAVID KNobody told me you don't fill up the gas tank. I pick up the truck after that i was driving on the road saw very little gas in the tank. So i filled up the tank. When i got back to work i got email contract. then i realized it only a little gas in the tank. When i returned the truck the guy says you guys no credit for the gas . Every year where i work we rent a truck from you, every year we go the truck filled with gas and return it fill with gas. So i really think that should happen again.
GEORGE KI don't know the name of the fella that helped us out but he was incredibly kind and helpful,. made the experience so pleasant and easy.
ALLISON NI have rented from this location multiple times and have always been very pleased with the level of service and helpfulness of the staff.
MARK WVehicle was cover on snow , no one helped me to clean it up. Fuel tank was almost empty.
Melisa Vparking!
Jonathan BMake the return process simpler if you're returning the vehicle before it's due.
PETER WThe app was very cumbersome to use and on both pickup and return I had to talk with someone to complete the transaction. Overall the experience was fine since the people there were nice and helpful.
Justin Kvehicle was clean but passenger side mirror was broken which limited some visibility Receipt claimed that I only returned with 1/8 tank, though I filled it back up to the 1/4 tank as agreed and was provided a 6 gallon charge. Clerk either misread or lied about fuel reading. Not only was I charged a fuel charge when it was returned with the 1/4 tank, but I drove 29 miles with ~2/3 of that trip with an empty truck so I couldn't have used that much fuel. Also, the app was not working for reservation so I went inside to sort it out. The clerk said it would be easiest to set a new reservation so he went to do that. My reservation was for $1.99 per mile, but the new one the clerk put it ended up charging me $2.19 per mile. I don't think it is fair to have been charged extra as a new reservation needed to be made as a result of a non-functioning u haul app.
BRODERICK GEven though I returned the vehicle in less than 24 hours, they charged me an extra day from my card. I called the customer service representative and explained the situation. They said they would refund your money immediately, but they still haven't refunded it to my card. I'll call again tomorrow. This is pure opportunism.
KADIR EVery nice staff
GEORGE Mabsolutely got me fucked up, car issues including windows that r so dirty the fluid wont clean um, the cleaning was completely broken and got all my shit wet, there was no dolly, they charged me 60 miles when i went maybe 15-20, they over charged me on my account by like 160$ bucks and put my account negative, i went one town over and did two trips and had a 20$ rental, i rented a truck one size bigger last year and paided 80$ all together where this extra130$ coming from. Yall got me fucked up rn and u better fuckin fix it.
Alyssa BStaff at this Brighton MA location was very helpful in figuring out a solution for us when the Brookline UHaul messed up our order and didn't have a van for us.
JOHN RI picked up a 20 ft. truck on a Saturday morning. While the 2 staff were fine, the location was woefully understaffed for the number of customers waiting. When we finally got through the line, the staff person had to go out and scrape the snow and ice from the truck before driving it up so we could take it. Credit to the person helping us (I didn't catch his name), he was very thorough in making sure the door worked and that we knew how to open it.
JEANNE WIt’s more better then before, the new management they’re really professionals service
AMADEO GStaff were very polite and helpful. Easy pick up and drop off.
JAMES KIt was efficient and friendly. A great experience. Thank you
CHRISTOPHER GVery good customer service
ASHLEE SFriendly and helpful staff - process was easy. I’ve used this U-Haul location many times prior.
BARBARA BVery good staff the manager was really helpful I’d would recommend this U-Haul location to anyone
GEORGE MDriveway was very difficult to pull a 26' truck into. Almost no parking for customers in private vehicles.
KENNETH FGet more people like the customer representative that help me with this rental. I do ‘t remember his name but m he was outstanding.
JEFFREY J