Customer Reviews for U-Haul of Brighton

Rating:

2.0

My estimate was 68 online. At the pick up the new estimate was 85. The final charge was Ed102. We were charged for more miles than we drove. We have pictures of the odometer when we got in the truck and when we returned it.

Rating:

3.0

Employees mumbled and failed to explain why rate charged was double what was indicated in the online reservation form.

Rating:

5.0

Rented truck via the online system. It was incredibly easy & efficient. This saved us lots of time since there was a long line when we arrived to pickup our truck. I also needed to extend my contact by a phone days which I did I online without any issues.

Rating:

5.0

Give and her daughter a raise. They were great!

Rating:

1.0

The truck broke and i had to wait for 3 hours at a random street for the roadside assistance person. I missed my window to move and not happy at all about the experience. Will not be using any services again.

Rating:

3.0

The truck was dirty and had a bad order to it. I advised the sales associate about it as well as took pictures of it. All they said was use the windshield wiper blades to clean it. But that did not work, they were stuck to the window.

Rating:

2.0

Poor communication, and almost rude interaction.

Rating:

4.0

Clearer signs for non-U-Haul vehicles to go be out of the way would be helpful . Personally were helpful as the app wasn’t clear on what part of the truck to look for its identification number

Rating:

2.0

The customer service were not great. I reserved furniture dolly but nothing was available

Rating:

2.0

Horrible layout, parking is blocked by trucks. Changed my truck at the last minute based on “inventory”, ordered a 10’ and they gave me a 20’. Don’t let me book a truck if it isn’t going to be available. Also, don’t let me book a one-way trip when the destination Uhaul might not have space for the truck.

Rating:

5.0

Long line but the desk associate moved everyone through quickly. She was courteous and professional. Not her fault, but management should’ve had 2 people at the desk in the morning. That’s when most pickups occur.

Rating:

3.0

There needs to be a more streamlined process for assigning equipment. The lady inside the store assigned a trailer that was buried behind several others. I was told they are assigned randomly and they do not know where they are outside. They gave me a different one and never changed it in the computer, causing issues with my return to a different location.

Rating:

5.0

Quick and easy drop off into my U-Box! Staff was nice and fairly helpful. If everything gets shipped correctly then it would be an amazing overall experience.

Rating:

4.0

The staff members were helpful and professional.

Rating:

5.0

Very nice people at this location and they were very professional.

Rating:

1.0

I do not recommend anything about U-Haul. The car was poorly maintained and dirty. The process accepts my driver's license from an international country but when I go to pick up the truck I cannot pick it up because I don't have U.S. ID. At no point is that requirement said in the process of applying for the truck. Another customer who also had his time slot set for before the store opens couldn't get his truck because his truck was stuck behind all of the others parked in the way. The experience made a day that is already stressful, as any moving day is, into a nightmare.

Rating:

5.0

Van was great, staff was very helpful!

Rating:

5.0

Easy and convenient!

Rating:

4.0

Had a great experience renting a trailer from here. Staff came out and connected it to my truck, no issues. Dropping off was just as easy!

Rating:

5.0

Great stuff, thanks. E z and clean

Rating:

5.0

Great with customer Care services💖💯

Rating:

1.0

My truck wasn’t set up for mobile pickup and I was not made aware until that day, meaning I got there and had to wait for 1 hour prior to the location opening. There were two other parties that also had the same issue - indicating it is a location problem most likely. The staff was helpful but they did not operate with any sense of urgency and I ended up being late to where I need to be, which cost me money. The truck itself was also pretty dirty inside and I got it with only 1/4 of gas which meant I had to stop very soon in my trip after all of the difficulty. They also didn’t have a dolly which is pretty standard for moving needs. Generally do not recommend this location at all.

Rating:

1.0

Awful customer service, had to wait over a hour for a cargo van that was rented ahead of time and all information filled out on the app. We were given a cargo van with a broken door. Seemed like staff knew about it, offered no discount.

Rating:

1.0

Vehicle was fine, but the staff were incredibly rude, disrespectful, and unhelpful. Had so much trouble trying to check in, and they were more irritated that they needed to help rather than providing useful instructions on what we have to do on our end. Then, asked for a bill breakdown as it was higher than what was expected, and was met with defensiveness instead of a helpful breakdown to justify costs. Had to call customer service and spoke with Braiden, who was wonderful, sweet, kind, and helpful. Terrible location, but he showed that it was just that store, not UHaul as a company.

Rating:

1.0

The worst truck I've driven.. The rear view mirrors on the passenger side broken and automatically turns mid trip and adjustment is manual. When I first picked up the truck, the fuel cap was missing and had to drive back to get it fixed. He just removed the cap from another truck and fixed it to mine.. It was a joke. Definitely not worth so much money. Never had such an experience with UHaul

Rating:

3.0

The truck break was very low, clearly dangerous to operate.. the Truck over all was in very bad shape… It is the third time I rent U-Haul , this time my rate would be below 0.

Rating:

1.0

I originally booked a different location, but was contacted by uhaul on7/23 and was told that location wouldn’t be an option and it would be this location instead which was totally fine. The morning of my reservation, I called customer service twice, once to tell them I’d be late due to someone being parked in my reserved space for the truck, and the second to ensure an authorized driver on my account could pick up the uhaul. Both representatives made notes in my account and told me that would all be fine. When my dad went to pick up the truck, this location has no record of the reservation whatsoever. Luckily there was a single truck left, but this left me with very little faith in uhaul and I’m not sure I’d like to use uhaul for my next move in a month anymore. I simply don’t understand how my reservation couldn’t be accessed when I had multiple emails and the app confirming otherwise, as well as two uhaul representatives confirming everything on the phone that day. No offers from uhaul to lower the price for the poor customer service experience, which would have gone a long way with me. I’d hope that this survey would change that, but I don’t even know if this survey will be read. Overall disappointed and probably going to explore other options in the future.

Rating:

5.0

High mileage truck. Did the job though. No Bluetooth connection.

Rating:

3.0

The two employees that helped me were great. However, I had a scheduled pick up time of 7AM and arrived at about 7:10. Two employees arrived at approximately 7:15AM but did not have keys to the building so they could not open the store until a third employee, who had keys to the building, arrived at about 7:45AM. This was a little bit frustrating as I waited outside the store for 30 minutes which pushed back when I could start moving- which is obviously an all-day process.

Rating:

5.0

The two young people at customer service were very helpful and we really appreciated it. This was a last-minute move, so we really needed a smooth check in and and return, which we got.

Rating:

1.0

Didn’t ask for or reserve moving blankets since only used for towing. Nothing on rental agreement mentions moving pads, but I got charged $120 after dropping off for “missing equipment”, and can only get a refund from manager who is conveniently not there today. Sounds scammy to me, and I will never use this location again, nor recommend to anyone.

Rating:

2.0

No the person who checked in the trailer didn’t know where to put it and had never done it before I did everything by myself. Manager wasn’t on site to do a return of retail products so I was told they couldn’t help me.

Rating:

3.0

One of the door in the back side didn’t opened that was innapropied .

Rating:

5.0

Customer service is excellent at this location. Pick up and drop off was very easy. I did the after hours drop off which you only took a few minutes. The receipts are always accurate. I use this location once or twice per month.

Rating:

5.0

The only thing is, we did get the truck ck with a 1/4 full and almost ran out of gas

Rating:

5.0

Great bunch of people!

Rating:

5.0

Good service Excellent

Rating:

1.0

Don't add extra fees! Sincerity will be good! I only drove the car for less than 1 mile, but they charged me 2 miles. I went back to the rental company to talk to them, but it was useless. They said they would refund it, but they haven't refunded it yet. It's a lie! It's not that 2 dollars is a lot of money, but if you charge more money, it's definitely not a good company! I wish to be honest! I wish you not to cheat!

Rating:

2.0

You changed my pickup location the day before my pickup, you didn't have all of my request equipment and you gave me the wrong type of cart for my move. Your app doesn't work well at all.

Rating:

5.0

Great customer service. Made the process easy.

Rating:

4.0

Staff are very nice and helpful. There was a bit of a kerfuffle getting the trailer hooked up but it worked out in the end.

Rating:

5.0

Dropped off after hours. Went smoothly

Rating:

5.0

The overall improvement of this Brighton locution has improved drastically over the past year. The new costumer service reps and managers do a wonderful job getting you in and out quickly. You feel well taken care of. It is no longer a painful experience. Now it is is is a much more pleasant experience that I don’t dread.

Rating:

5.0

Great service

Rating:

3.0

I was supposed to pickup at the Cambridge location, as I was staying in Cambridge and moving my daughter out of Cambridge and was planning on walking from my hotel to the U-Haul pickup and not having to do much city driving. When I was informed that I would have to pickup in Brighton the day before, it was an inconvenience with a $30 Uber ride and extra driving thru a city with no-truck routes and low overpasses that I was trying to avoid. When I ended up at the U-Haul Cambridge location later in the day to grab a lock for our truck anyway, I noticed that there were at least 10 10-foot trucks lined up and available, so I'm not sure why my pickup location was ever moved in the first place. There seemed to be plenty of inventory.

Rating:

5.0

Nadia was very helpful at the front desk! Nice and helped us navigate the system to get a smaller truck than the one we had reserved. Thank you!

Rating:

5.0

The gentleman in Costumer service at the desk for pick up, drop off , and purchases was extremely efficient a helpful and kind . Not only the best Uhaul experience I’ve ever had ( and I’ve had many ) but the best costumer service experience anywhere in quite some time ! Bravo

Rating:

4.0

Very good customer service.

Rating:

5.0

The truck was in remarkably good mechanical condition compared to other trucks I've driven

Rating:

5.0

The staff was amazing ! So helpful and educated me on all the safety features of the trailer. He also double checked that the lights were working. Drop off was also easy and took only 3 minuets.

Rating:

5.0

It would’ve been nice if there were designated parking spaces for customers who just need daily rental.

Rating:

5.0

Very good service

Rating:

1.0

added move safe insurance without my consent

Rating:

5.0

Best team best management Jeff and his team very friendly and helpful appreciate for all Thanks

Rating:

5.0

Angelisa is an outstanding representative for U-Haul for he patience, friendliness and willingness an ability to solve my problem in exchanging a trailer for a larger one. Francesca on phone support was also very helpful.

Rating:

1.0

Broken back door latch, reservation errors, given wrong info by manager that I could pick up off hours.

Rating:

1.0

Don't get me wrong, you guys are lucky to have some great employees, but what the hell are you thinking having a single person helping customers on a Saturday in the city of Boston? I sat in line for over an hour as i watched the employee flip between two customers, which both had issues with their reservations due to confusion with pricing. When I finally got to the front of the line, you charged me $390 for a 10' truck going $40 miles. It was only after I reviewed the receipt that I found you put 7 days on my rental instead of 7hrs. Fortunately, your two incredible employees were able to get this resolved quickly despite the growing line. I will absolutely never use this location again and will seek other options over uhaul.

Rating:

4.0

The Manager was helpful.

Rating:

5.0

The staff was unbelievable. Really helpful and courteous. Took the time to show us everything. It was the first time we used Uhaul. I highly recommend the Brighton location.

Rating:

5.0

Everything is great the way it is

Rating:

2.0

Despite doing the self check in, truck could not be located and staff member took 20 mins to bring truck.

Rating:

1.0

Returned but rent still active for 2-3 days until contact them back to solve the problem

Rating:

5.0

I used the self-pick up option, but my van was parked behind another van, which caused some delay because I had to ask the staff to move the other van. There was also a dolly inside the van I picked up, which I didn't order, so I had to ask the staff to remove it. The staff were helpful and punctual about this, so it wasn't a big deal.

Rating:

5.0

The staff were super friendly and the service was great

Rating:

4.0

I dropped off the car after hours. The parking area was very filled up, it was a bit of a challenge to park uhaul 20

Rating:

2.0

429420******1646: U-HAUL CTR BRIGHTON BRIGHTON, MA -$177.06 DB DEBIT - 3-22-2025, U-HAUL CTR BRIGHTON BRIGHTON MA,AUTH# 925272 DEBIT CARD DEBIT Mar 13, 2025 DB DEBIT - 3-12-2025, U-HAUL CTR BRIGHTON BRIGHTON MA, AUTH# 230513 DEBIT CARD DEBIT Mar 11, 2025 DB DEBIT - 3-10-2025, U-HAUL CTR BRIGHTON BRIGHTON MA, AUTH# 171412 DEBIT CARD DEBIT -$4.25 $50.80 -$177.06 $44.00 -$167.85 $429.43 I was charged twice,I need a refund please