Customer Reviews for U-Haul of Brighton

Rating:

4.0

Ramp was broken. And appeared to have been so for a while

Rating:

5.0

Quick and easy!

Rating:

2.0

When you say you're gonna have a unit there at 1:30 PM have the d*** unit there at 1:30 PM. When you put it off to another pick up location much further away at 530 PM, you cause all the movers to quit, you caused an elderly person to get to a hotel at 1 o'clock in the morning, in Connecticut, onky halfway to their destination. Nobody on the phone, or at either location seemed to give a flying rat's a** that the windshield was so dirty you couldn't see out of it, and there was a 3/8 of a tank of gas. How do you replace 3/8 of a tank of gas? You can't figure out where to stop the needle, so I returned at about double that, and when I told him I brought it back with too much gas, they said, well, you just gave UHaul free gas and laughed! The customer should leave with a full tanks.That way they know what to replace.Telling me to replace 3/8 is absurd. the laughing jerk was was in Brooklyn, NY.... Then, you had the nerve to charge me a $7 fuel charge? What the hell? UHaul in 2026, just like all other corporate entities now, sucks. You're in it for money, and you don't care about people like me...your former customers. Do better.

Rating:

1.0

They have to improve EVERYTHING

Rating:

3.0

The truck I received had seen better days. There were some error messages on the dashboard that the staff told me it was fine to ignore. However, the staff was very friendly and helpful and the availability of truck options was good, so I would still recommend this location.

Rating:

1.0

Do not let your parking lot be completely blocked at the driveway for returns

Rating:

5.0

I am unclear about the charges. However, the facility is excellent and specials I would highly recommend it.

Rating:

5.0

Hector is a terrific guy, explained everything perfectly, even helped with overnight pkg. Thank you, sir.

Rating:

2.0

Was given the truck with 10miles until empty. Barely made it to a gas station

Rating:

5.0

Na. The employees were very helpful.

Rating:

1.0

I'm pretty sure my price was wrong and when I tried to get more details, none were provided.

Rating:

1.0

When I received the truck within 5 minutes the gas light turned on and I had to immediately put gas into the truck. That was extremely inconvenient. I also left the truck with more gas then when I started but they charged me a gas fuel charge. Customer service eventually refunded me that charge. But still the gas tracking system at that location is completely off. I will not be going back to that location and will not be using uhaul again.

Rating:

4.0

The Boston area is tight and cramped but they have done their very best with the area they have.

Rating:

4.0

Air conditioner was on the blink and it was 100° out other than that. Everybody was so lovely and very helpful.

Rating:

5.0

Everything went smoothly

Rating:

5.0

Very fair, supportive and respectful people.

Rating:

5.0

I am very thankful that everything went without a hitch. Driving the van was delightful with the features it had.

Rating:

5.0

I’m upset because my movers wanted a uhaul payment code and I could not find it and uhaul was closed. The movers harassed me all night and scared me. Where is this code???? And why is it so difficult to pull up in an email or a text????

Rating:

1.0

The van front bumper was not attached properly, the van was filthy had dog hair all on the seats and everywhere else and the floor mats were dirty as well, looks like this was not cleaned and ready for rental, your rentals should be gone through and cleaned between rentals.

Rating:

1.0

The staff spoke in a manner i could barely hear. So i missed the part regarding insurance for the truck, which i declined, but the fee was added anyways. Ended up paying an extra $25 without even realizing it

Rating:

1.0

Original location ignored my reservation and sent me here. They were better than somerville who acted like reservations dont mean anything

Rating:

2.0

There was a full line of cars that were blocking cars all the way to the street. This location post close at high volume out. It was ridiculous.

Rating:

2.0

Booking - easy. Assistance by Elijah at Brookline - very helpful. Our truck was not present (why would you book a 30min turn around for a truck?) and he assisted in locating another one nearby. He was the only helpful UHaul staff in all of Boston - and I felt bad as he was handling multiple customers. Brighton - horrible, lady working on June 19th had music blaring at her computer and we could barely have a conversation while she worked with us. She told us she had no dollies (even though reserved) and did not assist with helping locate alternatives. No walkthrough or handoff with truck. Truck was dirty in cab (spilt soda, trash on floor) and back ramp was covered in motor oil (our movers fell on it and we spent 10min degreasing it with multiple products). We later had to call corporate where after 3 transfers a supply manager helped direct us to the Mass-Ave Boston location for dollies. We showed up and staff tried to argue with me that I had to buy them rather than the products put on hold from corporate. The staff that brought out the dollies eventually didn't assist with loading and told us to 'fuck off'. I have used UHaul before and never had such a poor experience in Boston, St. Louis, Cincinnati before. This was so disappointing and put us back 3 hours.

Rating:

3.0

We asked for full insurance, finding out that's not what we were sold is incredibly annoying. Seriously doubt we'll use U-Haul again after that and in talking with friends whi

Rating:

4.0

The van was excellent almost new. Slightly disappointing to find bottles and some dirt inside. The check out was really fast. Will be much better to get the tank full and return with full. Will make things much more easy and fair

Rating:

5.0

Everything is great but the next customer just you have tell them if they have TV they need to be careful, because I found my large TV broken.

Rating:

1.0

Terrible customer service. Erroneously charged me for gas even though I only went 6 miles (check the odometer).

Rating:

1.0

Check in was awful. The app was slow and buggy. Additionally

Rating:

1.0

They didn't had the dolly and I had to go to another location which wasted almost 3 hours of my time, worst experience ever

Rating:

5.0

nothing to do

Rating:

4.0

Employees were kind and personable. Equipment was old, outdated and dirty. TPS sensor on indicating an issue with tire pressure, yeah on a moving truck! Windows were filthy and pollen covered (on the inside). The passenger door mirror was loose and lost visibility out of it as soon as I drove off the lot. So bottom line your people are great, your product- horrible…Do better U-Haul.

Rating:

5.0

Great customer service

Rating:

5.0

Drop-off was after hours, so no interaction with employees, but online explanation was solid. Also, follow-up calls to the U-Haul of Brighton were more than satisfying.

Rating:

4.0

Truck cabin smelled of weed and was not really cleaned. The A/C was also not cooling. Yall should really give better maintenance to the trucks. Also the fact that it was given to me with only a quarter tank of gas wasn’t great. Truck space was great though and the employee I talked to was really nice.

Rating:

5.0

The young gentleman who took my trailer was very friendly and helpful.

Rating:

5.0

Team running the Brighton location did a great job. It was the smoothest pickup and drop off I've had with UHaul. No issues with equipment availability and I was able to drop off using the app.

Rating:

4.0

They are always great.

Rating:

5.0

Good spot.

Rating:

3.0

Equipment/truck was clean and generally maintained, but it was very difficult to maneuver. The gear shift was very finicky and the emergency break got stuck at one point. Would recommend for U-Haul to test drive their vehicles either more frequently, or adjust criteria for passing vehicles.

Rating:

2.0

Parking space for people who rent the truck. Also, the truck should be allotted to all person - not on the first come first serve basis.

Rating:

5.0

Super easy drop off process. Pulled in and they guys showed me where to park and unhooked me and signed me out. Excellent and professional!

Rating:

5.0

The guy who helped us out was amazing Ty bro for making our move possible

Rating:

1.0

Hi, This location did NOTHING wrong. It was the entire company as a whole. You pay people minimum wage yet have the slowest of internet, computers, etc causing lines out the door thus causing customers to be mad at staff when in reality it’s you corporate lions who sit at a big desk raking in money while the little people do your work and receive the brunt of complaints. You should be ashamed of yourselves. Im disgusted & will never go with this company again. Signed, a masters level educated human who is so tired of corporate bullshit.

Rating:

4.0

Location is great. It was a Saturday am, so a lot of customers, but both check in and out would have been faster without using the app. To finally get to my approval stage on the app, I had to get an agent involved by chat after a few minutes to get approval. Also, when you check in manually, they give you the key and tell you exactly where the truck is located in the lot. When you use the app, once approved, you get a truck ID which you need to find in the lot. A lot with a many trucks the same size as yours can make this a bit time consuming. Then when you find your truck, you need to go back inside, and ask the busy agents at the counter to give you the key. The agents were very responsive regarding the key, but I think I will be using the counter next time, even if they are six people ahead of me in line!

Rating:

5.0

Clean truck! Nice staff!