Customer Reviews for U-Haul of Burbank

Rating:

1.0

The man who checked me in for my uhaul rental on Sunday was beyond rude to me. He made a snide comment to me about checking in online next time. I move alot for work and never have had an issue with any uhaul employee until now. He clearly isn't suited for customer service and provided none

Rating:

5.0

Manny the agentt that helped me had excellent customer service. Fast and easy experience

Rating:

1.0

Was up charged on things i didnt even use or ask for and over charged for gas

Rating:

5.0

It is always iffy with replacing gas. I got the tank at around 1/4, maybe less. I drove 8 miles but I put in 4 gallons and the needle barely moved. My opinion is to send the vehicle out with a full tank and demand a full tank upon return. It isn't the money --4 gallons won't break me-- it's the principle. Other than that, no complaints. I have used U-Haul for years and always come back to you. PS- Andre at the Burbank store was excellent.

Rating:

5.0

Don't change a thing. Customer service is outstanding!

Rating:

5.0

No need to change anything. Customer service was excellent as always.

Rating:

3.0

We did not realize that end of month beginning of month was a busy time for UHAUL. This particular UHAUL location was very busy. The size truck reserved, was not available as we were told it would be. The staff said the reps on the phone (apparently a different location) were not aware of what was or was not there. They sent us to another location--gratefully not too far--and helped with a small credit. It helped. We returned the truck in time and still keep getting an attempted charge for overtime on the truck. We think it's the location trying to charge because when we call about it--there is nothing on YOUR side saying we are being charged. The communication between locations before, during and after rentals should be better managed.

Rating:

5.0

Edwin and the gang are amazing.

Rating:

4.0

problems with the transmission, dangerous on freeway, more fuel consumption.. location amazing!

Rating:

5.0

UHaul Burbank Rocks !!

Rating:

3.0

The truck was somewhat clean, average maintenance, low tire pressure warnings, high mileage. Worked OK for a local under 10 mile move. The check out clerk could have cared less that we were a customer, the one who checked us back in was excellent. I would recommend this location for someone who needs a basic 'I just need a truck that works' rental.

Rating:

5.0

Everything went well

Rating:

5.0

Staff was very friendly and efficient. Truck was ready as reserved.

Rating:

5.0

The team was professional, kind and friendly. They helped and were knowledgeable to answer all my questions. Great team!

Rating:

4.0

The truck I reserved was not available. The truck I was offered was in extremely poor maintenance and overall poor quality. I will no longer rent at this location.

Rating:

5.0

Great customer service by Andrew.

Rating:

3.0

I would say to remind the customer to check the contract for accuracy before driving away. Upon pick up, the contract indicated that the gasoline tank, upon departure, was 3/4 full. In actuality, the gasoline tank when I took the truck was only at 1/2 tank. I should have reviewed the contract (mileage and gasoline) upon my departure and taken a photograph of the mileage and gasoline indicator, however I did neither. As a result, at the end, I payed an extra $60 on the return of the rental for gasoline since the contract reflected departure gasoline incorrectly. While this is my own fault for not checking or taking a photo of the mileage and indicator, the fact that the contract was not accurate at the outset makes one hesitate for future rentals. Seems like sloppiness and creates a loss of trust with customers. From now on, if I ever rent from Uhaul again, I will check my contract for accuracy and take photos to indicate the actual mileage and gasoline. It was not the amount of money that I overpaid that is disappointing, while I am not happy about that, it is the fact that the booking and contracting appears to be haphazard and sloppy. Again, my fault for not checking before I departed.

Rating:

3.0

This isn’t about any employee in particular but you guys should consider updating your network. The morning of my reservation there was a back up because the “system was being slow”. And I never got the name of the person manning the desk but poor guy! Maybe it’s true that there were so many reservations since it’s the end of the month and everyone and their mom’s are moving but again, you should consider having your IT do some networking wizardry. This goes for your app too! Respectfully, that shit sucks. Delay aside, I didn’t have any other issues. Once the app got its act together I had a seamless process.

Rating:

5.0

Thank you!

Rating:

5.0

Antonio and the guys at the store were great. Courteous and professional during the busy time i picked up my van and checked me out quickly on return. This was a great example of customer service.

Rating:

2.0

I returned the truck with exactly the same amount of gas that it had when I left the lot. I drove 26 miles. I have a receipt for the 2.8 gallons of gas I put in the truck but I was still charged $43 for 6 gallons of gas. If that truck uses 6 gallons for 26 miles I'm not sure how that is legal in California. I hope someone will amend my bill.....this has the appearance of not being completely legit.

Rating:

5.0

Very nice staff, very easy check in and out

Rating:

4.0

Sharing a humble opinion review. U-haul Burbank on Victory Blvd & Alameda. Has been from the past to this present time ab “Positive Place to rent equipment numerous times over the past 7 years!” Edwin who Manages this Facility treats customers and his staff through my own experiences and observing his interactions. In a Positive, Fair Way with Professionalism! This way of his doing business nowadays is a Unique experience and a great way in doing business with others! Thank you with appreciation! Rob

Rating:

5.0

The staff was professional, helpful and friendly.

Rating:

5.0

I really appreciate their service they were very helpful, knowledgeable, and friendly. Thank you very much.

Rating:

4.0

Good Morning :) My name is Rob. I wanted to reach out with some positive feedback that I have doing past Rentals with Burbank Uhaul on Victory & Alameda. I have done business on a semi regular time period of over 7 + Years. I met Edwin who manages this Uhaul facility about 2 years ago. He has a good positive energy and a good crew working with him. It’s great to see him positively shining when I come in to do business with Uhaul. My past experiences with Edwin is that I see him as a fair and Positive minded Manager. I appreciate doing my personal business with this type of positive energy! I wrote past review a few years back! I wanted to recommend anyone reading my comments. This is a great rental facility to rent vehicles for making a move! With appreciation thank you! Enjoy your day! Rob

Rating:

5.0

The customer service and staff was great. I will definitely use this location again!

Rating:

5.0

Yes my name is Daniel not

Rating:

5.0

Have another sales person at the counter especially at the end/beginning of the month.

Rating:

5.0

Moving adventure started out at a different location and that was a disaster. After 2 hours, this location saved the day! Nice, friendly and quick! Thank you!

Rating:

5.0

Customer service was excellent. Quick and easy process picking up the vehicle and ripping it off.

Rating:

5.0

easy reservations... pick up was quick.... drop off even quicker!

Rating:

1.0

My drop off location was in Glendale arizona

Rating:

5.0

Great experiance.

Rating:

5.0

This was the BEST truck rental experience I've ever had! The team was great. The truck was great. Dropping off was a piece of cake. It's the only place I'll rent from in L.A.! Well done!

Rating:

3.0

I’ve rented three trucks from this location and so far all of them have had some “play” in the universal joint steering mechanism. Safety concern. On at least one other truck the instrument panel light was not working. Extremely dangerous! Uhaul provides a valuable service, but it would be stellar if routine maintenance work was made a part of its business model.

Rating:

5.0

I love the RAM vans - after having rented those I will not rent anything else!

Rating:

5.0

I picked up this morning (3/29/26) at 9am. The clerk that was there to help everyone with their rentals was by himself due to a staff shortage I unfortunately did not get his name.1 customer in front of me was irritated because of the time it was taking to get his rental but I wanted to write this to commend the clerk that was there. It already was a stressful situation and he was really going above and beyond to take care of the customers, including myself. It was not his fault there was a staff shortage and he kept trying his very best. Please recognize him for his efforts and I hope the management better staffs the store especially on the last sunday of the month.

Rating:

1.0

I am very dissatisfied with the employee who handled my rental. He was unfriendly, did not provide me with any paperwork or any confirmation of the fuel level, and because of this error I was overcharged by about $130. The truck also had a safety issue: the left side mirror would not stay in position, and I had to keep adjusting it the entire time just to maintain visibility on the left side.

Rating:

2.0

What happened to pulling your truck forward and making sure you dont have to play tetris while pulling away with your truck.

Rating:

1.0

The location is not a problem. The app is. I have used the self pickup and drop-off. I have added more gas than I used. The app did not ask me to take pictures when I picked the car. I took pictures when I returned, which shows more gas than when I picked it up, but they still charged me $20 for gas. I will have to dispute on my credit card.

Rating:

4.0

Pick-up a large box truck with nearly 1/8 fuel tank felt uncomfortable. I shouldn't be heading straight to the gas station after picking uo the truck. Staff was friendly and very helpful. The endless upsaling offers while using the online check in felt ecsessive and borderline desperate.

Rating:

5.0

Excellent customer service. Had an issue with the extra day charge and was corrected immediately.

Rating:

5.0

Ivan went above and beyond for us. Thank you so much!! You should be promoted for your excellent customer service

Rating:

5.0

Quick pickup. Don't like the requirement to use phone for license pics.

Rating:

5.0

This is now my second time getting a 9 foot van and it truly could not be easier. Thank you.

Rating:

3.0

The person working was really unfriendly and not very professional.

Rating:

4.0

The team is really good. The van acted really weird, many of the sensors and gauges were not operating correctly. As an example, the low tire pressure warning light came on after driving about 15 miles. The air pressure kept going up and down while driving as if the tires were inflating themselves. One tire was quite low, but the way the hub cap was on, the valve stem was not accessible. The fuel gauge never moved, so it was impossible to know how much fuel was in the van. The people working at the facility were apologetic and helpful.

Rating:

5.0

Antonio and Brandon are top notch. Rented a truck 7 times from this location in the last 4 months, and they have been great!

Rating:

4.0

Tire service light was on. Couldn’t find the hazard lights which should be labeled clearly.

Rating:

5.0

!

Rating:

5.0

Muchas gracias por todo

Rating:

5.0

Dropped off at night. No personnel.

Rating:

4.0

My reservation was transferred to another location that wasn’t very close to my house. They changed my drop off location without telling me. Then they tried to force me to go to the new location even though we were in the middle of a big rain and snow storm. In comparison, the original drop off location was very close and convenient.

Rating:

2.0

1. My reserved 10 foot truck had no been returned and was 45 minutes late at the time I showed up. The attendant said I could take a 15 foot truck and be charged for a 10 foot truck. He lied 🤥. I’m being charged for a 15 foot truck! (false advertising) 2. The side mirrors were not adjustable and made safe driving difficult.(safety hazard) 3. The dashboard does not illuminate! I almost ran out of gas because I couldn’t see the fuel guage. It is highly needed at night. (safety hazard) 4. The steering column has significant “play”. U-haul is playing with 🔥 fire awaiting an accident and potential lawsuit.(safety hazard)