Customer Reviews for U-Haul of Burbank

4985 reviews

924 S Victory Bl   Burbank, CA 91506
(Limited trailer inventory)

(818) 845-7289

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(818) 845-7289

924 S Victory Bl
Burbank, CA 91506
(Limited trailer inventory)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Vehicle not where the app said it would be. Vehicle parked in a way that made it impossible to get inside and drive away. Over charged at the end

Vidal M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

MONACA B. 
Rating:
5.0

Both of the Burbank CA locations have it together.

CHRISTOPHER M. 
Rating:
4.0

good 👍

VLADIMIR B. 
Rating:
5.0

Customer did not leave a comment.

ZHILBERT Z. 
Rating:
5.0

Customer did not leave a comment.

MARLEE T. 
Rating:
5.0

Customer did not leave a comment.

ADAM O. 
Rating:
5.0

Customer did not leave a comment.

Pedro P. 
Rating:
5.0

Customer did not leave a comment.

CASEY L. 
Rating:
5.0

Customer did not leave a comment.

NAN P. 
Rating:
5.0

Customer did not leave a comment.

INGRID G. 
Rating:
4.0

I have rented trucks and vans at the Victory location in Burbank for about 4 years . Jonathan who is the manager at this location has good positive energy! This good energy also shows with his coworkers ! I value and appreciate this especially in doing business! Thank you..Robert DeWolf

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

MELANIE S. 
Rating:
2.0

When I arrived, the gasoline meter reported to me from UHauld was 1/2 tak when in acutaliry, the tank was at 1/4

LAURENCE B. 
Rating:
5.0

I had no issues.. thank you

HECTOR M. 
Rating:
5.0

Customer did not leave a comment.

WARD A. 
Rating:
5.0

Customer did not leave a comment.

ANDRANIK T. 
Rating:
5.0

Customer did not leave a comment.

MONACA B. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
1.0

Why was I charged a gas fee of $30 and never told About it.

Ravinder R. 
Rating:
5.0

Customer did not leave a comment.

Alberto F. 
Rating:
5.0

Andy the owner and entire staff are extremely professional. Great service and I highly recommend him.

JOHN T. 
Rating:
1.0

I was told I could only rent moving blankets, despite the fact that they're thrown away after one rental. I ended up needing to keep them all, and then received a $328 bill for keeping them. I wish the moving blankets could just be purchased up front for a more reasonable price.

Rafael P. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

could not believe it was a new Van and so easy to drive and so much cargo room

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Derick S. 
Rating:
2.0

I made an online reservation to pick up at 9:30am, on Sunday. When I arrived at 8:20am, the doors were locked. When I found someone in the lot, they said they didn't open until 9:00am. The delay caused me to be late for work, which was the purpose of the rental. When I got the keys, the truck was penned in by another truck. Also, there wan't much fuel in the truck. It was almost on E. I ended up putting in 18 gallons, for $70. Frustrating experience, all around. I'm inclined to go elsewhere for future rentals.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

Shane F. 
Rating:
1.0

I made a reservation for 7:30 am Sunday morning with contactless pickup via my phone. When I arrived on Sunday I was not able to retrieve my truck until the store opened at 9am. I was informed by the representatives that this happens often (at least one other person had the same issue as I did that morning). When I saw the first representative, prior to opening, they dismissed me and told me I had to wait until opening time. When I did go in the store the representatives did not apologize and instead were annoyed at me for asking questions about why I was not able to pickup the truck.

ALASDAIR W. 
Rating:
5.0

Keep up the good service!

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

Pedro B. 
Rating:
5.0

Customer did not leave a comment.

ARABOW M. 
Rating:
5.0

Customer did not leave a comment.

GRACH D. 
Rating:
5.0

Overall very good. Sure is getting expensive. And the truck was very old—over 100k miles.

DOUGLAS S. 
Rating:
5.0

The only thing is need more space in the parking lot. Customers pulling in really have no direction on where to park. All the rental vehicles are super close. But very happy with the service. The guys that helped me were exceptional.

RUSSELL M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

MARIO C. 
Rating:
4.0

More up-front, transparent pricing. I rented a truck expecting to pay around $30-40 based off the advertised price of $19.99. I ended up paying $60+. Very displeased with pricing.

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

ABDUL L. 
Rating:
1.0

Truck had a cracked front window the people did not even walk out or around the truck and no one was in the store waiting, wrong size truck no ramp and iI was overcharged from my phone quote. Two of the most useless people I have ever done business with,complacent and a so what attitude,3rd time using Uhaul in 6 months, Burbank victory blvd needs customer service lessons, I have managed hundreds of employees in business and these two employees should be shown the door, or sent to company orientation, service is everything there was NONE!!!

JANINA M. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Pedro P. 
Rating:
5.0

Nothing

ISABEL C. 
Rating:
5.0

Customer did not leave a comment.

MARCELA A. 
Rating:
5.0

Thanks

ARSEN E. 
Rating:
2.0

Truck & van were dirty . Was told renting van was cheaper. Ended up more expensive.

CONNIE B. 
Rating:
4.0

Customer did not leave a comment.

KEVORK K. 
Rating:
1.0

Customer did not leave a comment.

TETIANA M. 
Rating:
5.0

This was the easiest rental I have ever done. I had my truck (reserved online) in less than 5 minutes after going in the shop. The employees were helpful and fast.

Walter B. 
Rating:
5.0

appreciate the fast and friendly service

TAMMY H. 
Rating:
5.0

Customer did not leave a comment.

LETICIA A. 
Rating:
5.0

Excellent customer service provided with great energy and hustle.

JEFFREY K. 
Rating:
5.0

Nothing at all. The gentlemen at this location were professional and a huge help in completing my task in which I needed your equipment for. Kudos to them...

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Armen Z. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
3.0

the day of my move the truck i reserved was not available at my first location, so i called customer service and the person who helped me was amazing at locating a truck that was close by and ready. that is why I even came to this location. everybody in burbank was great

anthony G. 
Rating:
5.0

Very nice and professional

ISABEL C. 
Rating:
5.0

Love the location on alameda and. Victory in Burbank Also great service no matter how busy they may be. Always welcoming and kind group of men that work there

LETICIA A. 
Rating:
5.0

Customer did not leave a comment.

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

KEVORK K. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Jerome D. 
Rating:
3.0

Customer did not leave a comment.

Maria G. 
Rating:
1.0

I put gas to the exact line they gave it to me on and they still charged me for additional gas

Cameren David V. 
Rating:
1.0

The customer service did not help at all!!!!

Abelardo D. 
Rating:
5.0

It was very easy to go with the process of picking up the rental, and the person the help me it was with a positive attitude thank you very much UHAUL.

MARCO B. 
Rating:
1.0

Uhaul reported my truck as stolen and they continued to charge my card the truck was still paid for so and being paid everyday so why did they report it stolen? I am not gonna pay this because I was held at gun point Nd rough around Nd taken into custody for this. Facing charges against me for something that was wrong on BURBANKS DOING. I will take them to trial for it and filing a law suit against them for throwing me in jail Nd they still had my rental out as active when the truck was taken from me.

NATHANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Tadeh M. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

CHAD V. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Ricardo Garcia gave the best service ever. He was knowledgable, kind and courteous. YOu should make him a manager; he is beyond great at his job

NELSON Q. 
Rating:
5.0

Customer did not leave a comment.

Sophia Y. 
Rating:
5.0

Nothing...great

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

Lutzner R. 
Rating:
5.0

Customer did not leave a comment.

Erik H. 
Rating:
5.0

Customer did not leave a comment.

SEPIDEH S. 
Rating:
5.0

Driver Side Mirror needs tightening. Front end drives a little sloppy an likely needs service. Other than that everything was great. Thanks DAve

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

MONACA B. 
Rating:
3.0

Clean the truck more thoroughly, I clouding interior. The ignition switch is faulty and sometimes took a half dozen or more tries to get the truck started . The truck leaked fluids on my driveway.

KURT D. 
Rating:
5.0

Customer did not leave a comment.

Ginger C. 
Rating:
5.0

I had issues with picking up my truck at 8am but Thomas helped us out. He was great and provided excellent customer service! Greatly appreciated his kindness and care !

RUBEN G. 
Rating:
5.0

Customer did not leave a comment.

ARTIN M. 
Rating:
3.0

Customer did not leave a comment.

Nick M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Great Service

Rockey R. 
Rating:
5.0

Customer did not leave a comment.

KATE W. 
Rating:
5.0

Thomas was very nice and helpful

RODGER B. 
Rating:
5.0

Customer did not leave a comment.

jack A. 
Rating:
5.0

I asked for a van ' was ready . not much more needed'

KEVIN H. 
Rating:
5.0

Employee was great & no need for improvement on anything.

VICKI R. 
Rating:
5.0

The staff in Burbank was great and very helpful. My U-Box was there and ready to go. The only issue I had with my entire experience was that my U-Box arrived several days late in Jacksonville. The box itself was damaged when it arrived, the locking hinge had been nearly ripped off, however, everything inside was fine.

Cindy A. 
Rating:
5.0

Only two minor complaints from me. One of the workers was only wearing a bandana as a facemask, despite covid cases being at an all time high in LA county. Not good in a busy indoor retail setting. Two, when I first got to my truck, it was parked so tightly between two other uhaul vehicles that I couldn't really inspect the truck's exterior thoroughly. I could barely get into the truck's cab (via the passenger door, no less). Other than that, the vehicle ran smoothly and it allowed us to move what we needed to.

Ryan K. 
No reviews have been submitted for this location.

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