Customer Reviews for U-Haul of Chambersburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Chambersburg

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Edmund W.
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Customer did not leave a comment.

Cynthia L.
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The guy never went over the contract or went to the UHaul with us. There was no instruction on how to use it.

timothy S.
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Charles M.
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Ray B.
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WILLIAM K.
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Nicole S.
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Victoria P.
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Candace R.
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I was very disappointed that had set up to pick up truck in Hanover PA almost month prior and day before received call that had to pick up in Chambersburg. This was a 45 min drive for me and necessitated me picking up day early. I was then charged another day.

Thomas W.
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JANNE W.
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LEWIS L.
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David B.
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While the 6x12 I rented was clean, you could tell something oily/greasy had been hauled in it. The stain remained on the floor even after cleaning. The Chambersburg store is small for the area, often leads to long wait times.

Anthony T.
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Your agents were great to deal with and very friendly and customer oriented. Thanks

Gary D.
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David S.
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Make sure if the previous customer did not sweep or clean the unit make sure they did before it went back out to another customer.

Danielle T.
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Thank you for making everything so seemless and easy!

Wayne T.
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EUGENE JOHN F.
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Carol N.
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Great customerer svc!

Douglas K.
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Staff at Uhaul were great! As we pulled out, our brakeline broke in our truck, so we had to postpone taking the Uhaul trailer. Uhaul easily revised our reservation with no cost or charge to us for the day we were supposed to rent the trailer but were unable to do so.

Kenton E.
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Heather C.
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Bob H.
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Vincent D.
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Probably one of the best UHaul locations I've been to. Great selection of packing supplies, vehicle availability, customer service and location are all excellent.

Carl T.
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HENRY F.
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John L.
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Richard Z.
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Both associates I dealt with were friendly and helpful, and knew what they were doing, Douglas especially

Karen M.
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Joseph C.
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Everything I needed was at U Haul!

Joel R.
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James D.
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Elad S.
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The personnel was very informative

robert C.
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Allen F.
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shawn S.
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Robert N.
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Wendy M.
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Daniel R.
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No military discount, Too expensive for a three hour, 48 mile move.

OKI A.
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Sally E.
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Steven R.
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James M.
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Tori R.
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Richard P.
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They helped my with my light issue.

Arthur M.
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Keep up the great customer service 👍🏽

James Z.
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Print out contract and receipt for customers that do not have smart phones. I thought that electronic documents were not sufficient if stopped by law enforcement. The older gentleman who waited on me was more worried about COVID than waiting on me. If he is that worried then stay home.

Michael M.
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went smooth

Robin P.
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Customer did not leave a comment.

Michael C.
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Richard S.
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Wonderful service and vehicle - I have used this service several times over the years and have found it super in all respects...thanks and keep up the good work! RS

eric F.
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Arthur M.
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Just keep up with the wonderful customer service, thoroughly enjoyed the service and staff.

Doyle B.
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Craig M.
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Gerald J.
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Very happy with service

Karen W.
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Jeffrey W.
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Matthew P.
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The owner was very friendly. We have never had an issue at this location.

Jeffery C.
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Michelle is great but the rest of the staff there is pretty bad (I know she was only filling in). They never answer the phone, leave people waiting in the office with no one in there for long periods, are rude and abrupt in their responses and take forever to do anything. Really bad all the way around.

John B.
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U-Haul of Chambersburg is the best. Their equipment is always in top notch condition and they always provide the best service anywhere. Thanks U-Haul of Chambersburg!!!

PATRICKMICHAEL C.
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It was not clear where to park there but I soon found that anywhere would work for them. Personnel were efficient and helpful.

DAVID H.
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Only one person on hand to pickup uhaul but then again it was a holiday, so not bad service even though one person there. Drop off was a bit slow but all in all service was great & would recommend the location.

Thomas F.
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Shannon K.
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Derrick D.
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Mitch H.
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A solid location with personable staff. Needs more square footage so that vehicles are not crammed together so closely.

Todd B.
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Courtney B.
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William N.
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YUSILLA B.
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Mellisa B.
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The gentleman that helped me the first time I dropped off at this location the week prior was very helpful and kind!! When I dropped off this time they were closed though the drop off went smoothly.

William B.
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Customer did not leave a comment.

Thomas B.
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Everything went well at this location. The only problem I encountered was making the reservation, my call was bumped to central booking, and the wait time was very long.

Edward Y.
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John W.
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Aaron S.
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Timothy H.
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I use this location often. Eugene is always on his game.

Shawn S.
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David F.
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Michele B.
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Benjamin S.
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Uhaul should rethink mileage fee. .99 is to high. Should be no higher that .70 at most or fill up gas not an not require renter to fill it back up upon return

Terry M.
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Customer did not leave a comment.

Brenda T.
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twice now i've not been able to check out or check in online.... always says no reservations, this rental truck had no knob on the radio and if it had not been for my son having an aux cord we would have had no music for a over 2 hr drive. and there was no clock.... and i was told to call if going to be late and i called 3 times and could not get an answer.... was driving and could not keep css as long while driving....

Leonard K.
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The guy working was not engaging at all as i was checking my reservation in. I tried to converse with him, but he made me feel that whatever i said to him was somehow inconvenient for him. Then as i was returning he was “getting off” , we still had the hitch connected to our truck, he walks right by us Says oh thats a nice looking bike, gets in his car and leaves. We had a hard time unhooking the trailer because none of us knew how to do it. I ended up pinching my finger and bleeding because i didnt know how to easily and properly unhook it. He literally saw us, offered no help at all and just left, once again i felt as if i was an inconvenience. This will never happen again because i will never come there again. I will also steer everyone i know away from there because of him. He was an older gentleman. I work in the service industry as a server manager at a restaurant and i would literally fire one of my employees if they treated any of our guests with such disregard. Unacceptable and completely unprofessional.

David M.
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G

Karen M.
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Customer did not leave a comment.

Debbie S.
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lynn H.
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one older gentleman was not very welcoming - while i appreciate being reminded about wearing a mask - i do not appreciate being scolded.

Alysia G.
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not overcharge their card..... i have been screwed out of 60 dollars

Gregory S.
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very good service 👍

Cuca A.
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Excellent Helpful Friendly Staff!

Crystal B.
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Christopher P.
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George Z.
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timothy H.
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Eugene is a eat guy. He handled everything perfectly.

Paul M.
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Everything was great.

Charles M.
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Customer did not leave a comment.

Thomas H.
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George M. | Overall Experience |
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Price for UBox transit seemed a bit excessive, but was very convenient

No reviews have been submitted for this location.

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