Customer Reviews for U-Haul of Chambersburg

3,362 reviews

1795 Lincoln Way E   Chambersburg, PA 17202
(Rt 30 E Of I-81)

(717) 264-8782

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(717) 264-8782

1795 Lincoln Way E
Chambersburg, PA 17202
(Rt 30 E Of I-81)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Understaffed and took a long time for processing.

MATT R. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Paul I. 
Rating:
5.0

Great experience and value. Ill continue to use this service.

Dale B. 
Rating:
5.0

I told the man in Guilford that service at actual UHaul locations was much better than at contractors. Last year moving from Milwaukee and going to a non UHaul dealership literally took hours. At the two UHaul locations we used this time, the wait time for the previous customer was longer than getting our equipment checked out and returned. Painless!

Joya S. 
Rating:
5.0

Prompt and efficient return of both trailer and unneeded box w/ receipt.

Bruce H. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Customer did not leave a comment.

Kathy P. 
Rating:
4.0

Customer did not leave a comment.

Sara G. 
Rating:
5.0

I've used this agency twice a year for years. I've been very happy with the service

Daryl L. 
Rating:
5.0

Customer did not leave a comment.

Adrianne M. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
4.0

Thank you for making my move so easy. It took less than 10 minutes to get the truck and less than 10 minutes to return it. Truck and equipment was clean and well maintained

Anna R. 
Rating:
5.0

The internal Bed had no tie down points. The D-Rings looked to had been gone for some time.

kenneth N. 
Rating:
3.0

General manager could be a little more people friendly unless he was just having a bad day.

Brian S. 
Rating:
5.0

Great 👍 customer service 👏

William B. 
Rating:
5.0

Customer did not leave a comment.

Rick A. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Customer did not leave a comment.

Bailey K. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Very easy return, no problems

John C. 
Rating:
5.0

The equipment was usable, on a short notice location did me a solid and tool care of me. Only issue I had as far as my whole deal was: Photos taken in U-Haul application were of the Auto Transport when it was new, and not the actual condition pictured in my pictures when I picked up. I can see how this could be an issue for a customer, and their experience if they had to pay for damages because of something like this isn`t caught. This I hope would be a learning experience for U-Haul employee, and provide some additional training to them so this doesn`t happen in furture. I would like to speak with someone about this, I am not trying to get somone fired. 717-491-0495 Ken

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Victor H. 
Rating:
1.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

It was easy process and Zeren was very helpful when I questioned the bill from the after hours return. It was a good experience.

PatriciaJ C. 
Rating:
5.0

Customer did not leave a comment.

Carly P. 
Rating:
3.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

None

John W. 
Rating:
4.0

Everything is good but only the way to talk with the customer is not fine.I had a doubts and went to ask him but he didn't answer well instead he became mad at me and asked cross question to me like why I'm there to ask him the question .it's on Sunday at around 12:45 pm.

Mukti K. 
Rating:
3.0

Watch out for hidden fees. Was charged an extra $20 for "after hours return fees" but that was never explained to me, neither via the phone call I made to reserve the equipment, nor in person when I finalized the process, despite both people knowing that I would be returning after they were closed (as if I had a choice based on the 6 hour rental timeframe). That has completely soured what would have been a decent experience. No, I would not recommend using U-Haul in the future.

adam C. 
Rating:
5.0

Have a lock on the trailer

wendy H. 
Rating:
5.0

Customer did not leave a comment.

Gabe B. 
Rating:
5.0

Customer did not leave a comment.

HATTIE F. 
Rating:
5.0

U-Haul team was GREAT to work with- friendly, professional and quick! Awesome experience

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Logan C. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Luke B. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Very clean vehicle and comfortable riding Uhaul staff were very courteous and professional. Would definitely rent again.

ROBERT O. 
Rating:
4.0

Renting was quick and painless.

Angel F. 
Rating:
4.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Same Nice friendly service at pick up and return! Thanknyou

SHALONDA J. 
Rating:
3.0

Customer did not leave a comment.

Rodney V. 
Rating:
3.0

Customer did not leave a comment.

MADELYN R. 
Rating:
3.0

Customer did not leave a comment.

harvey M. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
3.0

Won't be ever using uhaul again

Patrick V. 
Rating:
5.0

Please ensure you keep your promises on reservations. I reserved a 26 feet truck and I keep getting 20 feet. They tell me the 26 feet is no longer available. This has happened over 2 times now.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

Sally K. 
Rating:
5.0

Great service. Best uhaul center I've been too

Bryan K. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE H. 
Rating:
5.0

I don't know the man's name that helped me but he was very kind and helpful.

Amber L. 
Rating:
3.0

When I brought the truck back the attendant at check in was lacking a bit of knowledge the check in process took way longer than it should have.

Shelly R. 
Rating:
1.0

These guys are a total joke, most horrendous customer service ever experienced and should never be allowed to work in an industry that functions in providing services to ANY customer.

Charles C. 
Rating:
4.0

double check all rented and/or purchased items are in the vehicle prior to leaving the premises; in our experience we had to return to the facility to retrieve packing blankets that the staff failed to provide for a after-hours pickup thus significantly delaying our plans. not the most terrible of events but lack of attention to detail on U-haul's part had a cost to us.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Tracy F. 
Rating:
4.0

Customer did not leave a comment.

Carl R. 
Rating:
2.0

Truck looked like it had been in a demolition derby. Driver's side floor was dirty. Called them about Tire Maintenance light being on. Told not a problem.

Mickey S. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

When we picked up the uhaul the gentleman that waited on us was not very friendly it was like he didn't want to be there.

Ed L. 
Rating:
5.0

Very helpful and considerate management

Juna D. 
Rating:
3.0

I explain what was going on with the truck and was advised to call customer service. I feel the locations should have more abilities instead I was brushed off.

Amy B. 
Rating:
5.0

We got relocated here from Gettysburg but turn out great. Uhaul made a mileage adjustment for us for our inconvenience and added distance. Thank you!

Brenda M. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

Lucas S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Gail G. 
Rating:
5.0

Extremely knowledgeable of the business, friendly, helpful, clean and organized lot and storefront. Overall EXCELLENT experience.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Excellent customer service! Was very helpful and courteous when he was busy.

ANAHI C. 
Rating:
5.0

Customer did not leave a comment.

Wyatt K. 
Rating:
5.0

Inside of the trailer smelled like a wet dog. Service was good.

William B. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
2.0

Make sure the maintance on your vehicles are up to date. My truck battery died . And had to wait 2 hours to get replaced. But was still charged the full amount even tho incline move the truck

Michael R. 
Rating:
3.0

The owner waited on me and spent entire check in process complaining about customers being dumb as rocks and how stupid people are that come into his store.

Carolyn E. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Luis D. 
Rating:
5.0

Customer did not leave a comment.

Abby C. 
Rating:
3.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

Melissa J. 
Rating:
5.0

Excellent service, short wait time for check-out and check-in

Howard I. 
Rating:
5.0

The only complaint I have, which I think is moreso on Ford than it is U-Haul, is that I couldn't adjust the side mirrors on the truck I rented. Since I'm a school bus driver, I tend to use convex mirrors more, but I still like to look through the flat mirrors, too. All in all I can't complain. The truck really helped us get the big stuff moved.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Laura F. 
Rating:
1.0

I think it's ridiculous you have to pay an extra $20 bucks if you don't use app to drop off. Also I was promised a 26 foot truck and got a 20fpor

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
3.0

Way to overpriced to add an extra day, not even considering I returned it the same day just later. Cost as much as the initial rental almost, I will never be doing service with you all again. Not the places fault but the company, the place was fine.

Kyle B. 
Rating:
4.0

There were tire blocks in the middle of the parking lot that we almost tripped over. When you move equipment that has the tire blocks on it, you need to clear those too!!

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
5.0

Location was outstanding. U Haul never told me I needed someone to verify identity with a phone call. You were wrong for not telling me.

John W. 
Rating:
4.0

Price for UBox transit seemed a bit excessive, but was very convenient

George M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top