Maybe move the truck out for easier inspection.. had to remove the windshield protector, and park somewhere else to document photos.
BRANDI RCustomer Reviews for U-Haul of Chambersburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
User / renter beware. Take pictures. Filled up fuel further than where it was when I picked it up. Once returned it Turned into a he said she said situation and was charged for more fuel. Smiled at me and asked if I had pictures of the dash before leaving. Just a scam to charge for 2 gallons of fuel. Scummy
RYAN FGreat customer service!
EVA TEverything was great. Only thing was my key was not in box for pickup and I had to go in. They forgot to put my key out but not a huge deal. All employees were great at pickup and drop off. Truck was great.
Brittany PWas charged $20 after hour fee and I returned the equipment at 7 pm before the store closed. Called the store and nothing was done.
JOAQUIN VThe truck ran great. Pick up and drop off were simple and quick
MICHAEL HRental and return were both quick and easy.
MICHAEL HRepair the dashboard prior to the next customer. Had it not taken pictures, I may have been blamed for the damage to the dash. Other than that, everything went great. The 2 gentlemen were cordial.
ANGELA WPrompt, efficient and courteous service with well maintained equipment. The lady who provided service was exceptionally cordial and very adept at handling the rental equipment. Great place.
JAMES CRented three trucks in last twelve months very knowledgeable crew
ETHAN JWe frequently rent from this location and have always received excellent customer service, and the equipment was always clean and well-maintained. The people are also very pleasant and great to deal with. Very pleased overall with everything!
MATTHEW MQuick.
JACK HKeep Venessa, better yet give her a raise. She is always sooo pleasant and easy to work with and it's not just me. I've had to wait and it's how she is that way with all customers. I hope I don't have to move anything anytime soon but if I do, I hope she is there to help me. Thanks again Venessa!!!
SHALONDA JGreat experience.
FRANK PTook me awhile to get used to driving a Van but once I got used to driving it, I was ok.
DEBORAH ZVery good communication, I am happy with my experience here.
Darla MTech was very nice.
BRANDI SDid well
JEFFREY WLower the per mile cost.
CHRISTIAN EGreat staff, great equipment, Uhaul is the best.
STEVEN GSaying the price is "$29.99" and then charging $1.10 per mile is really shitty. Im never using a moving service ever again.
LOGAN WNothing short of slightly cheaper prices needs to be changed. I also think it’s ridiculous to charge for dollys in the trucks, it’s a moving truck I feel like it should be standard.
BRANDON EI was offered free rental from staff and was overcharged due to offered deals. Unfortunately the manager was told by the two persons that offered the quoted price for rental and was aware that I was not lying but still proceeded to charge me the full amount/ un-agreed to prices. I was fully prepared to pay daily rates but I was offered free rental excluding per/mileage and said extra coverage per day charges I agreed to at the time of rental.
VALERIE RExcellent customer service, pick up at 0800 finished paperwork and trailer hook up at 0820 extremely efficient. Thank you
Robert CNothing everything went smoothly
Preston SThe staff was fiendly. It was not explained to me that if I drove over the estimated mileage there would be an up charge of mileage price. As for the truck, it was in poor shape. Intetior door handles fixed with electricians tape.The cab stunk of cigarette smoke and other sour smells. The headlight switch was loose and took a while for lights to stay on. Transmission was choppy on shifting, especially in town. I have rented many trucks in my day, this was the worst and should be removed from your fleet until it's repaired. Unlikely to ever rent from UHall again.
BRIAN WNow I dropped my rental trailer two days after pickup in Vero Beach Fl, on 11- 13-25 Only to receive a bill of almost $300.00 Uhual is saying I delivered this trailer in PA... Crazy.. they are holding me responsible for a rental payment, I stated the drop of address and date....I'm asked if i have any pictures to validate my drop-off and location.....really!! isn't that U-hual job... Pretty much I'm screwed on 300.00 And my word doesn't mean diddlly... what was suppose to be 115..00 charge Is now 300.00 not fair U-Hual.... So in the future if you rent from U-Hual document with pictures your pickup and delivery.... or face the wrath...of an employee screw up that cost you!
Bruce LThe lady is soooo nice. I never got her name but the first time I went she was playing contemporary Christian music and always mentions the Lords name and I love it. So kind, gentle and funny. Had to rent again and she was the same. Calls me by name and just wonderful and helpful. I hope she stays there and provides a great service and atmosphere l! Thank you sooo much!!!!
Shalonda JLocation was small and difficult to maneuver the truck when returning
Brian SThey were extremely busy yet, very helpful and courteous..
RONNIE LThe only reason I gave average on location is because of getting in and out of parking lot. The staff is exceptional and vehicle was clean and ready to go.
JAY WAsk if they.. need a jack on the tongue
JAY BI would not recommend this U-Haul location to anyone, and I do not plan to use this service again. The equipment (10-foot truck and furniture blankets) was fine and functioned well. However, the service was the problem. If you are not technologically savvy, you are made to feel as if you are a second-class citizen. The expectation is that you will register online, use the APP, respond to links via texts, etc. and have very minimal personal interaction (if you are not familiar with these online functions, the instructions are difficult to follow and they are very time-consuming, particularly on site). If you are not able to carry out these functions with proficiency, you are made to feel as if you are a burden - what happened to good customer service via pleasant and professional personal interactions???????
BRAD EWas charged for a "after hours service fee" when I dropped the truck off around 6, way before my 630 time frame and before they closed at 7
JASON Mthe staff were very nice and the truck was in good condition and clean.
Teresa MAttention to detail
PAUL JThe truck had 198.000 miles. The steering was awful. It wandered and very difficult to correct. Tires showed uneven wear from the issue. If I had to drive this other than the short trip we had, I would have refused it. It was very late and the store was closed when the defect became apparent The steering issue made the truck unsafe.
LINDA OI think your rates on charging for milage is way to high. It would be better to not have a daily milage fee and have unlimited milage. the cost for four days, I almost could have a rental car for two weeks with unlimited miles. I think your advertising $19.95 a day is very misleading. Won't use U Haul again.
Harry CEasy rental and return. Couldn't be any better.
GLEN MKeep doing what you doing!!
ELAINE KLoved the lady that works there. Very friendly and helpful!!!!
Deb KThe location in falls church lack customer service and were rude and unprofessional. I would recommend Chambersburg PA but I will never rent from U-Haul based on my experience in falls church VA
KEILA OMore precise instructions about where to leave equipment (trailer) after hours.
ALVARO KAlways been a great group to go to for a truck when I need one.
KENT MThere was a misunderstanding when I reserved my truck so when I showed up, it was not available and I had to come back later. Otherwise, things were OK. The young man that helped me at drop off was very efficient and friendly.
JANE LCan was dirty and during check out was never told how to look over truck for damages where gas goes need to have more customer service and less automation
JESSE LStaff were amazing
JAQUAE WStaff were amazing
JAQUAE WEverything from booking, pick up to drop off went well for me. Really cannot suggest anything honestly.
SHAWN SGuys running this location are awesome to work with.
AUSTIN SAs noted above, there were discrepancies between my online rental options/costs and what I was actually charged in New Hampshire. We did not notice the error until returning the trailer in Chambersburg, PA. (Our bad!) When brought to his attention, the owner (?), Kelly Smith, told me I'd have to call Customer Service to request my $87.00 refund. I refused and asked him to make the call. This was not my error and I had printed documentation of the online reservation with me clearly showing the errors. I felt he would have a more "direct line" to U-Haul to get the refund than I would. Mr. Smith was not happy, but did make the call and get the refund. Otherwise, our experience went very well.
TERRY MThe gentleman who help me was excellent. Helped me efficiently and got me on my way when I was on a deadline.
RANDALL CWorkers and manager were helpful
PATRICK EPrice for UBox transit seemed a bit excessive, but was very convenient
George M | Overall Experience