Customer Reviews for U-Haul of Chambersburg

3,088 reviews

1795 Lincoln Way E   Chambersburg, PA 17202
(Rt 30 E Of I-81)

(717) 264-8782

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(717) 264-8782

1795 Lincoln Way E
Chambersburg, PA 17202
(Rt 30 E Of I-81)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
3.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

this every professionally handled the hole way threw the move by U-HAUL. last time we used U-HAUL WAS back in 1979 in are move it was great and is still great. THANK YOU RON E

Ronald E. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
4.0

Customer did not leave a comment.

Lynn F. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Rodney W. 
Rating:
3.0

Customer did not leave a comment.

SHAWN TRAVIS M. 
Rating:
2.0

Employees seemed rude and like they couldn't be bothered. Had very little info to give.

Melissa M. 
Rating:
1.0

Zero customer service skills. Nobody in the office. Waited 15 minutes for someone to show up and help me.

John R. 
Rating:
5.0

This was the 1st time I have ever rented a Uhaul. I got my rental at Uhaul of Chambersburg. The process to reserve my rental online was great. Seth who was the employee on duty the day of my rental on Friday October 8th was very helpful, great customer service! I would definitely rent from this location again.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

KONSTANTINOS H. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

LORI ANN H. 
Rating:
5.0

Customer did not leave a comment.

Kayla C. 
Rating:
5.0

Customer did not leave a comment.

Kristin L. 
Rating:
5.0

Customer did not leave a comment.

Albert J. 
Rating:
5.0

Clean equipment, excellent customer service

Veronica A. 
Rating:
4.0

Customer did not leave a comment.

Adrienne H. 
Rating:
5.0

Customer did not leave a comment.

Jan P. 
Rating:
5.0

Customer did not leave a comment.

paul J. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Theodora K. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

This organization should notify their customers with any problems submitting a rental request before the actual pick-up time to save a lot of time. Instead, they wait till you get there and then load up problems which cut into your rental time. Then you have to pay extra for keeping the equipment longer than expected. Individuals at location were nice and helpful. Organization as a whole is flawed.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

DORETHEA D. 
Rating:
4.0

Customer did not leave a comment.

Scott K. 
Rating:
4.0

Customer did not leave a comment.

Sandra L. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

No hassle rental just like every time

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Konstantinos H. 
Rating:
5.0

Smooth dropoff, friendly service. Thanks for a great rental experience.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Tonya E. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
4.0

Customer did not leave a comment.

Shawn W. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN A. 
Rating:
5.0

Very nice staff

Thomas O. 
Rating:
3.0

The man taking care of us was rude and came off disrespectful,

Caleb B. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

The general manager I dealt with through this experience was very personable and did an excellent job.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

Mario S. 
Rating:
5.0

The GM is a nice hard working guy. They need to update his internet service and make it faster.

Matthew K. 
Rating:
3.0

Customer did not leave a comment.

Juan M. 
Rating:
3.0

the truck only had 1/4 tank of gas so I was unsure of how much gas was needed & filled the tank not wanting to get stuck on unfamiliar roads running out of gas & not knowing where to find a gas station w/out going over the mileage allowance I wound up only using a little less than a 1/4 of a tank & returned the truck w/approx 3/4 of a tank - so wasted approx $50 & was told when I turned it in that there is no credit given for the larger overage of gas, this is not really fair! I have never run into this before - usually the truck tanks are full when I get them so I just replace what I use - this was very upsetting - I am a single mom of 4 & was moving one of my kids to college - I don't have $50 to just throw away!

Denise D. 
Rating:
5.0

Customer did not leave a comment.

Claire M. 
Rating:
4.0

The inside of the windows needed cleaned and the dash. I cleaned the dash before we used for our trip and the outside windows. I swept the van also. I think maybe you should have routine cleaning of windows and dash. It was very dirty. overall was very pleased, great customer service, the van ran well and was perfect for our needs.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Experience was perfect!

Allen Y. 
Rating:
4.0

I know this location is short on staff and the counter person is doing his best on his own. Especially with Covid issues rising again, I was surprised, however, that the interior hard surfaces were in need of a good cleaning. Hope more help is hired soon.

Carole L. 
Rating:
5.0

Customer did not leave a comment.

Hoyt B. 
Rating:
5.0

Great, quick service. Gene was very knowledgeable, helpful, and patient with the customers. Made the experience quick and easy. Great price as well. Thanks !

Steven G. 
Rating:
4.0

The dolly and bag of moving blankets left in the van take up packing room we couldn't use. We did not request them so I don't know why they were in there.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
4.0

Flat tire gage was on the entire trip.

James D. 
Rating:
5.0

No need for improvements

Guy M. 
Rating:
4.0

Customer did not leave a comment.

Deanna B. 
Rating:
5.0

Customer did not leave a comment.

Amber W. 
Rating:
5.0

Customer did not leave a comment.

YAMIL R. 
Rating:
3.0

Unfortunately I had to drive 40 miles from my location for pick up and drop off. Was added an extra day because was told on phone Sunday was closed.

Tina T. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Would definitely use them again!

Karleen K. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

steven K. 
Rating:
5.0

Customer did not leave a comment.

Darren L. 
Rating:
5.0

Your employee Doug was very helpful and knowledgeable of the equipment.

Wayne P. 
Rating:
4.0

Customer did not leave a comment.

Preston S. 
Rating:
4.0

If it's not broken, don't fix it.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Martha M. 
Rating:
5.0

Doug was great, very helpful and friendly!!!

Douglas R. 
Rating:
1.0

Internet service did not work well when trying to drop off

Steve V. 
Rating:
5.0

Pick up and drop off went well

Benjamin O. 
Rating:
4.0

I reserved a car carrier through the 800 number, only to get a call later saying only a dolly was available anywhere close to me. Impending thunderstorms and having to disconnect a drive shaft was not a good combination. When I got home was the height of the storm, and not about to be under a car with lightning in the neighborhood. Fortunately, I was able to return it the next day. Very disappointed that a carrier was promised, but not available. A lot of extra work on my part for a simple tow.

Matthew S. 
Rating:
2.0

The local office was fine. Dealing with the delivery was horrible and I was told they would deliver the box until the day of delivery when they changed their mind. The staff member was rude and completely incompetent in the phone. The staff who coordinate online rentals have no ida what they are doing

Ginger F. 
Rating:
1.0

I didn't what this location it was to far away

William B. 
Rating:
5.0

Great customer service!

Elizabeth B. 
Rating:
4.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Good, but distant from town and dropping off can be complicated

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Russell K. 
Rating:
5.0

I've been going to this location 12 or more times per year for over 3 years. Every time, I leave satisfied. The associate and myself are first name acquaintances. I wouldn't know about other locations. I go here to travel all of Franklin County PA

Elgin B. 
Rating:
4.0

Pay closer attention to what customers are asking for and not charge them for services they specifically said they didn't want

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Garrett H. 
Rating:
1.0

I wouldn't recommend uhaul at any location any more because what happened was such a headache and I feel like I was decided and given false information multiple times.

jordan B. 
Rating:
5.0

Customer did not leave a comment.

ANN S. 
Rating:
5.0

Customer did not leave a comment.

Achim H. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Jessica O. 
Rating:
5.0

Nothing the manager and the service was excellent!

John K. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top