Cindy M.
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Customer Reviews for U-Haul of Chambersburg
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Chambersburg
Bob E.
Easy-peazy process. No improvement suggestions at this time. Thank you.
EDWIN E.
Nothing everything was good
Lori H.
More help is needed at this location. The person working was busy when I arrived and I waited awhile to get my truck. Employee was very polite; just extremely busy.
Bryan S.
Trailer was filthy. Pickup location was changed twice, I had to go an hour and a half from my home to pick it up instead of the 20 minutes the location was on the original booking
Justin H.
Eugene Fuhrman was fantastic! Unlike the U-Haul in Gaithersburg, MD, where I was on my own, Eugene in Chambersburg, PA helped me hook up the trailer to my Toyota Tundra. He was interested to get me going as fast as possible and I really appreciate that attention and urgency. Outstanding employee!
Tatiyanna M.
HOW ABOUT NOT DOUBLE CHARGING SOMEONE'S BANK ACCOUNT!!!
Bryan E.
Customer service was excellent! Everything was very smooth simple and convenient
Daniel C.
Last minute rental, Thanks Guys.
Cynthia L.
The guy never went over the contract or went to the UHaul with us. There was no instruction on how to use it.
Candace R.
I was very disappointed that had set up to pick up truck in Hanover PA almost month prior and day before received call that had to pick up in Chambersburg. This was a 45 min drive for me and necessitated me picking up day early. I was then charged another day.
David B.
While the 6x12 I rented was clean, you could tell something oily/greasy had been hauled in it. The stain remained on the floor even after cleaning. The Chambersburg store is small for the area, often leads to long wait times.
Anthony T.
Your agents were great to deal with and very friendly and customer oriented. Thanks
David S.
Make sure if the previous customer did not sweep or clean the unit make sure they did before it went back out to another customer.
Danielle T.
Thank you for making everything so seemless and easy!
Carol N.
Great customerer svc!
Douglas K.
Staff at Uhaul were great! As we pulled out, our brakeline broke in our truck, so we had to postpone taking the Uhaul trailer. Uhaul easily revised our reservation with no cost or charge to us for the day we were supposed to rent the trailer but were unable to do so.
Vincent D.
Probably one of the best UHaul locations I've been to. Great selection of packing supplies, vehicle availability, customer service and location are all excellent.
Richard Z.
Both associates I dealt with were friendly and helpful, and knew what they were doing, Douglas especially
Joseph C.
Everything I needed was at U Haul!
Elad S.
The personnel was very informative
Daniel R.
No military discount, Too expensive for a three hour, 48 mile move.
Richard P.
They helped my with my light issue.
Arthur M.
Keep up the great customer service ðŸ‘ðŸ½
James Z.
Print out contract and receipt for customers that do not have smart phones. I thought that electronic documents were not sufficient if stopped by law enforcement. The older gentleman who waited on me was more worried about COVID than waiting on me. If he is that worried then stay home.
Michael M.
went smooth
Richard S.
Wonderful service and vehicle - I have used this service several times over the years and have found it super in all respects...thanks and keep up the good work! RS
Arthur M.
Just keep up with the wonderful customer service, thoroughly enjoyed the service and staff.
Gerald J.
Very happy with service
Matthew P.
The owner was very friendly. We have never had an issue at this location.
Jeffery C.
Michelle is great but the rest of the staff there is pretty bad (I know she was only filling in). They never answer the phone, leave people waiting in the office with no one in there for long periods, are rude and abrupt in their responses and take forever to do anything. Really bad all the way around.
John B.
U-Haul of Chambersburg is the best. Their equipment is always in top notch condition and they always provide the best service anywhere. Thanks U-Haul of Chambersburg!!!
PATRICKMICHAEL C.
It was not clear where to park there but I soon found that anywhere would work for them. Personnel were efficient and helpful.
DAVID H.
Only one person on hand to pickup uhaul but then again it was a holiday, so not bad service even though one person there. Drop off was a bit slow but all in all service was great & would recommend the location.
Mitch H.
A solid location with personable staff. Needs more square footage so that vehicles are not crammed together so closely.
Mellisa B.
The gentleman that helped me the first time I dropped off at this location the week prior was very helpful and kind!! When I dropped off this time they were closed though the drop off went smoothly.
Thomas B.
Everything went well at this location. The only problem I encountered was making the reservation, my call was bumped to central booking, and the wait time was very long.
George M.
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Overall Experience
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Price for UBox transit seemed a bit excessive, but was very convenient
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