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DAVID PCustomer Reviews for U-Haul of Chambersburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'm requesting some type of refund. The lights to hook up the trailer did not work. Making me do more miles than expected. Over $200 and at 100 a day I would have just rented it for the two days and had 200 free miles. The keys got locked in the vehicle at uhual before I left and you didn't have a spare. I'm requesting a full refund. Based on the unprofessional no back up key. And lack of communication on options when renting. If the guy could have explained the best available option to a customer. Please I waited for hours until I also had to use my AAA to get keys out and I bought insurance Then he said it wasn't covered. Well these are normal my issues that you would think be covered. Thanks Jeremiah
JEREMIAH NThis location and the personnel is a great experience. When I had to extend my rental, that was fairly easy.
William SGreat no problems
WAYNE MI was greeted when I first entered, I was told he is assisting another customer and will get to me as soon as he gets done with previous customer. We went to equipment and got all checked out there and got receipt in my email.
TEK PDon’t know why I had to go to Chambersburg to rent a truck when Shippensburg had the size I needed.. Anyway you can screw the customers by making them drive more miles than needed..
David MGreat service!
DAVID SSeemed to be short handed. Had to wait a while until attendant was finished outside to come in and man the office. By that time several were waiting. Attendant was courteous and knowledgeable.
Jim HThe customer service was A++ very friendly and courteous. Would recommend to everyone I know if they needed uhaul services.
KENNETH Gneed to lubricate ratchet straps
RANDALL BI was referred to the Chambersburg location from Gettysburg due to the previous renter damaging the trailer that I had reserved. Everyone was pleasant and helpful at both locations. U-Haul has a policy that mandates that I had to return the trailer to Chambersburg, a 90 min round trip, that was very inconvenient to the customer. In situations where an error or accident causes an alternate location for rental then U-Haul should have some flexibility and understanding.
MARK FExtremely helpful and professional. The hole process was very easy
CHRISTOPHER MOverall, this way the best experience renting a uhaul I have ever had. From pick up to drop off everything went seamlessly.
REBECCA RAll good! Reserved online and was out the door in minutes.
VICTOR JDrop off was a piece of cake. Great staff.
HAROLD WTruck was clean but not well maintained. I know it's a rental truck and as long as it works, it should be good but minor damage could be fixed before putting it back in the fleet.
EKONDUA AI asked for a box truck so I could move some appliances, and they gave me a 10' box truck. When I returned to my house to get my wife I noticed that there was no ramp. I returned the truck, and the manager told, me he would give me a lower rate for my inconvenience. When I returned the truck, and wanted to settle my bill, your employee told me that the computers were down, and he would send me the receipt. When I received the receipt, there was no reduction of the bill. Please look into this and get me the proper invoice. Thanks, Charles Lindeen
CHARLES LWonderful experience overall! That said, a heads-up that the dolly I rented was going to forcefully slam against the inside wall of the truck as I pulled away from the lot would’ve saved me a moment of panic lol
Kayla SProcess was fast and easy. Nothing comes to mind on what to improve.
ZACHARY GThe truck was filthy. It had drinks spilled down both doors and something spilled down the inside of the back of the truck. When you opened the doors, it smellee bad. The rent me sign was still across the window. I had rented a furniture dolly, the gentleman told me to check the truck to see it was in there and it wasn't, so I had to walk back down to They had none in stock so he have me two little wheeled board things that were greasy and disgusting. I left the shop almost 20 minutes after my scheduled pick up time. I tried to use them and they did not work at all. I ended up running to the store to get room spray to try to get the smell out of the front and back of the truck. This was the worst experience I had with Uhaul.
JENNI C1795 Lincoln Way E Chambersburg has been our go-to location. The Gentleman that checked me in was quick & efficient, and very accommodating with my arrival & return times (I was late on both ends). Thank you for helping make our moving process a little easier!!! - M Long
MICHAEL LUhaul needs to look at making this more affordable your company preys on people that are in a binding for any reasons the other issue I have is how you devilishly Have your low gear tow setting to come on automatically without anything being hooked up I.E gas mileage drainer bravo uhaul I think you have the cable company's beat with your fuckery
Amanda HVery good experience start to finish
MARK BNothing , the truck was clean, was available when we got there and customer service was awesome!
BRUCE MThe truck was a "bucket of bolts". I feared for my safety. The steering was very sloppy and it felt like the front wheels were going to fall off. On the positive, your staff was courteous and helpful.
STEPHEN NStart looking at the truck and taking them for rides
JOSEPH DGreat customer service
BRIAN WThe young man who waited on me was very friendly and knew what he was doing. Keep up the good work!!!
PATRICK KThe truck was okay and worked for what I needed it to. I've rented from Enterprise Trucks in the past and their trucks are nicer. The thing that is making give the Excellent rating is the female employee working and inspecting the vehicles - she was so nice and great that it just demanded a 5 start rating. I would rent from her anytime. She is an outstanding employee, and I hope she gets the recognition she deserves.
Jeremy KThis store stayed open so we could complete our rental and were very accommodating. Thanks Chambersburg Uhaul!
Shawn MThey sent me on the road with a faulty hitch. Trailer started flying behind my vehicle like a kite. Very dangerous!! There could have been a very serious accident! I waited on the side of the road for two hours waiting for the tow truck to take back the trailer.
JEFFREY WGreat customer service
BRIAN WEverything was professionally done, no complaints
FREDERICK RSpot on perfect equipment. The 15 foot truck preformed flawlessly. Maybe need a little bit of help in customer service. ( not enough help ) to deal with customer wait times, but over all was a 4 3/4 stars out of 5..great job chambersburg
CLINT EOnly thing is to get more vehicles but everything is great
FrederickDavid RAfter the start of my rental, I had low expectations but was more than pleasantly impressed with the customer service and friendliness of the employees.
Anna Dconfused about dropping it off
TYLER PThis location in Chambersburg has always given excellent service for my business and personal needs. The lot could use more room to maneuver because this location is always busy!
BEVERLY COnly thing I didn’t like was that I ordered a dolly and two packs of blankets. Both were there but then another pack of blankets and a dolly was sip tied to the wall. If I broke the tie then I had to pay for it? They were both in the way and took away space in the trailer.
DYLAN RDrop off was quick and easy! Did not even have to go inside! great service.
Nick HThe front hub was over filled with oil. Truck was clean inside, but not outside.
SAMUEL BGreat setvice
PAUL MI had to shovel snow out of the bed of the pickup. Would be great if it was swept or shoveled out prior to my pickup since I scheduled the rental.
CHARLES MYour personnel hooked the trailer up to my truck. Approximately 5 miles after leaving, the trailer came off my hitch traveling diwn an Interstate highway.. Outside of damaging one of my exhaust tips, I was able to save the trailer and my truck
Michael BTrucks shifted bad, horrible MPG, truck was dirty. Wouldn’t rent again
SETH SGreat great
RICHARD EExcellent service as walk in!
Sandra CI was told TWICE to go to the location on Route 11-- a real pig stye. The guy there was a real dick and refuse to take the truck. Said he had no room. Then I realized I had received an 11th hour, third text change directing me to Lincoln Highway. What a total fuck up. We spent an hour jack assing around in traffic. All because you try to get your customers to do your local logistics, instead of paying someone to do it. You want to fix it?? Send everyone to Lincoln highway and then if the asshole with the pimple of an operation on Route 11 needs a truck let him pay for someone to retrieve it.
Thomas RThis location was great with getting us the truck that would fit us best in what we needed.
ALEXA PGreat place super nice people
RIEN LEverything was A okay!
MICAH MDiane as great
ed bEasy process. Friendly and helpful U-Haul staff!
ILONA HI have been treated with respect and as a valued customer. I have referred the location to others and will keep using them.
WILLIAM PThe two drivers were GREAT
ed bPrice for UBox transit seemed a bit excessive, but was very convenient
George M | Overall Experience