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ERIC PCustomer Reviews for U-Haul of Cicero
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy process!
Yolanda RIt was definitely the worst experience of my life. I rented A truck was told it wasn't going to be a problem to extend days if I needed to, they ended up repoing my truck with all of my belongings in there. Some of my belongings ended up missing while in the u. Haul's responsibility And I was treated rudely, and told there's nothing I can do about it. And and just dismissed. No, one did anything to resolve the issue. I was basically told I was a liar. When trying to report the situation everything was swept under the rug, and I was sent on my way. The staff is biased. They all cover each other.They treat the customer like crap the staff does not follow protocol. I watched on the camera how they touch people's belongings. And when my belonging came up missing, they quickly defended the staff member and disregarded my feelings and what the situation was for me. And basically told because I had no proof even though we clearly seen the staff member touching my property, they went in the blind spot and took something. And I was told there was nothing I can do about it. And sent on my way, that's how you all treated me. I would highly never recommend this company To anyone I would never use this company for anything ever again. Highly dissatisfy, what the services and how i was treated
SONIA FDon’t let people smoke in the trucks smell real bad at smoke in the truck.i got a headache went I was driving it
JORGE HTodo está perfecto
ARCADIO RProcess was easy & straight forward. Only issue was getting my picture to upload on my phone. CSR was more than happy to assist. Great service
KEITH BThe employees were not supported with additional staff. One associate had their small baby with them and changed their diaper directly on the desk, then proceeded to dispose of the diaper in the trash can right next to the checkout counter. I waited close to 20 minutes simply to return a dolly and blankets, and there were only 2 other customers in the store with me.
Stewart CGet and helpful services
Angelene ANot all my equipment be on this location
Artem AWell, everything went well, but I think the car trailer shouldn’t be in a tight area. I have a pick up and with the trailer hooked up it’s extra long to turn around. I did it from experience.
CHARLES GIt’s has been a wonderful experience to have done business with U-Haul. Will definitely recommend this business to others. Maxine K
MAXINE KOne thing I like to say is the service was good. The truck was 4 substance. Great, but the rates need to be lower for US senior citizens. It will be nice to get a discount.???
NOEL MThe agent could take you to your vehicle.
BRENDA CManager was rude when returning my equipment Waited more than 30 minutes for somebody to check out the truck I rented and was told everything was fine and then got charged for a cleaning fee that never mentioned The truck was swept clean after used, do they expect it to be moped and car washed?
ELEAZAR TManager was horrible only decent person there was a lady who's name is Nydia. Only one that helped. I've done buisness at this location in the past but this was the only time I was definitely disappointed.
ELIODORO GSin comentario
ESTELA CThe young lady that assisted me was extremely pleasant.
DANIELA RGood service
TEDRIC WNydia was Helpful and Polite
BERNARDO CTrailer door was faulty did not even end up using trailer and rented a van from home depot instead. Paid for nothing. First time this happend to me with a Uhaul, very disappointed.
HOMER CTo many charges fees and costs. There needs to be better pricing and clear pricing upfront.
BETH BThe Lady at the front desk I have a very bad attitude. She needs to be more friendly and clean up the places.
MARIO WExcellent staff. Nice young ladies
HENRY BThings have improved since my last rental
MICHELE JN/A
LASHIKA HTodo esta muy bien
GABRIELA GN/A
LAKESHA MCustomer service
Abel MThey were very helpful. I would definitely recommend this location
NOEL PThe truck was fine, easy access and easy to drive, enough space and very affordable, the only PROBLEM was the people how assisted me to load and unload my stuff his name is Lee Jones Tommy i believe he is “the boss” as he stated
ABEL MThumbs up great job to employees very helpful. Praise God beautiful service.
harold tStaff in the last year has been horrific with customer service. They need to be retrained.
Melissa GGot the job done but the staff was rude and disrespectful. The clarity of the process was nonexistent. The follow up and checking in process was no better leaving me uncertain and doubtful. I absolutely hate the reliance on texting and uploading photos from my phone. It is a horrid practice and impinges not he customer to do all the work. I would not recommend this company at all. The reality is that you have cornered the market and so will likely return in spite of the miserable experience.
Charles JThey gave us none good working truck..shifting was horrible and very loud driving on D drive..Uhaul should do a better job on it rental truck ..Good the rental local only
ESSOROMAWE KTerrible customer service
JESUS MThe customer service needs to improve at this location. The manager was very nice but the other employees were very rude.
ANGELA HI hate the app, not user friendly and it’s too intrusive I will never do this again.
SERGIO Rwork on the truck so they don’t sound like they’ve gonna break down talk to the employee so they won’t overcharge the customers
TERRY DNice service
JOSE GQuick pick up and drop off
MARTIN TI observed all customers were being helped in a timely fashion. Employees are polite, professional, and work in an efficient manner. Parking lot is clean and well organized. All products displayed on website are readily available. This facility is a model for any other U-Haul location. The U-Haul website is second to none.
JOHN KThere was a very long line. It took a long time to get the truck.
CHRISTOPHER DThe drivers side headlight was out.
ERIC LManager was very rude
Lena SService desk was stoned and had their kids running around the store. They didn’t seem to know what was going on or what to do without general manager help
Jake EExcelent
Jesus SIt's considered bad manners to listen music while attending to a customer. This what happens to me.
IMELDA HNo comment
OMAR PGood
KIRSHAN OI had difficulty removing the key from the ignition on nearly every time i turned the vehicle off. It was frustrating and the next user will probably be frustrated too.
GREGORY Kit was good the young lady helped me download the pictures of the truck find some way to make it easier for someone older to do that because some older people don’t know how to do all of that it felt like i was doing they work
TERRY DYour customer service reps at this location have been great.
WILLIAM CMy wife went to leave the trailer there. First guy was helpful. Second one came with attitude talking about they couldn't keep it there. Bad exper both ways. Thumbs down 👎🏻👎🏻 u-haul
MONICA RThanks
RICARDO OWhen we went outside to locate truck, it was blocked in. So we called for someone to help us thru the garage and the same lady that just helped us, yelled and told us we shouldn't be in here, but the truck was parked right by the garage that's why we stepped inside for help. Plus she asked my husband rudely where did he get the little 4 wheeler from and I told her from my car.... her attitude was terrible. She angrily unblocked the truck and went back inside..
WENDY WShort staffed and need better customer service. Walked in with one couple in front of us. While a person behind the desk swiping on the phone till I believe a manager walked in (young woman) walked in. Called out that I was returning a rental. He got off his personal phone and took my paperwork.
ARTURO AThe windows all dirty I couldn’t see
SENDY CThanks for the speedy check in and out. Much appreciate Jay's help. It's been years since I visited this location, and will definitely come back.
GERARDO DThe lady with the baby didn’t explain right I know times are hard that she haves to work with her baby but the baby shouldn’t be there
Jeannette MCharles was great! He was very accommodating and made the experience really easy. I would definitely come here again.
Lyla W | Overall Experience