Customer Reviews for U-Haul of Cicero

1521 reviews

5027 W Cermak Rd   Cicero, IL 60804
(W Of Cicero Av)

(708) 656-8890

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(708) 656-8890

5027 W Cermak Rd
Cicero, IL 60804
(W Of Cicero Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JASMINE D. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
5.0

You are doing good so far.

DAVID W. 
Rating:
3.0

Online check-in took too long.

Sean P. 
Rating:
5.0

Maybe a 24hrs. in advance reminder of rental.

Raul T. 
Rating:
5.0

Customer did not leave a comment.

Rosaisela V. 
Rating:
4.0

The truck had a lot of play in the steering wheel. If I would have had a long drive I would've requested another truck.

ARMARIO H. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Very good service

JOANNE H. 
Rating:
1.0

First of all the truck I got had 89k miles but was clearly on its last leg. It would barely go over 75 and struggled to shift through gears. Upon returning, I Waited 40 mins in line to return the truck. Then the lady said “you didn't have to stand here, you could drop off and go”. I said I'd like a receipt. She says we email you one later. I said no I'd like one now. So she signed really loud and said ok I'll check your truck in now I guess. Went out and inspected the truck and came back and said “now you're getting charged a cleaning fee”. Total retaliation for making her check the truck in now versus later. Hope the $25 fee is worth losing a customer. Terrible customer service. Expected a little nice people after spending $500 when everyone in line in front of me was spending 50-100 dollars.

TARA B. 
Rating:
1.0

For the first part I personally called this place a week in advance to schedule a truck to rent and I was told it wouldn't be a problem. So on the day of my rental pick up the truck I put to reserve was not available and the employee could only offer a bigger truck and wouldn't even offer a discount since of course the bigger truck cost more money. Plus every employee there was rude and expressing there opinions about customers verbally in front of me and other customers. I for one will no longer be renting from this location ever again. They are not professional and truly do not care about customers at all. Poor service, poor, truck maintenance, and poor customer service.

ANTHONY M. 
Rating:
5.0

There are issues with the Uhaul App. It wouldn't allow photos to be uploaded for pick up or return. I had to do things the website.

JENNIFER E. 
Rating:
3.0

My only issue was that I reserved a dolly and when I arrived they only had an appliance dolly

BYRON S. 
Rating:
5.0

Customer did not leave a comment.

MYISHA W. 
Rating:
4.0

Customer did not leave a comment.

JOSE T. 
Rating:
1.0

I got charged for a extra day when I was on time to return the cargo van

GERARDO S. 
Rating:
3.0

Customer did not leave a comment.

JORGE A. 
Rating:
3.0

The drop off location was horrible

La Tavia L. 
Rating:
3.0

Slow service, but friendly. It turns out the rear door latch was rusted out on the truck. Bumps on the road would cause the door to raise up on its own. Very dangerous.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
4.0

Customer did not leave a comment.

Karael E. 
Rating:
5.0

Customer did not leave a comment.

Rosana T. 
Rating:
5.0

It was Amazing! They're really showing Love over at that place!

GERALD A. 
Rating:
5.0

Customer did not leave a comment.

PAULA M. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

HILLARY H. 
Rating:
5.0

Staff was nice respectful manager was very helpful an quickly resolve our issue .. thank for help made my move very pleasing ..

ALEJANDRA P. 
Rating:
4.0

Upon renting the equipment I met the new manager she was a very nice person. The young man who Fairfield my reservation was also very kind. It was only upon returning the equipment back, The experience change from pleasant to not so pleasant. The young lady who checked me out it's not very kind, very bad customer service personality. To be honest I'm not sure if I would like to use the service again . But I do thank you for the kind people that has been hired, one bad experience can ruin the whole experience! Sincerely Miss Mathis

MICHELLE M. 
Rating:
2.0

The usually they always help me out but today Saturday no one noticed my presence I hope the dolly was check in

ERVIN T. 
Rating:
4.0

MAKE SURE THEY KNOW EXACYLY WHAT THEY WILL BE CHARGED FOR BEFORE AND WHEN BRINGING BACK THE RENTAL. THE TIME AND OVER CHARGES. I WAS CHARGED RENTAL FEE AND INSURANCE FOR 2 HOURS CAUSE I WASNT GIVEN ALL AND ACCURATE INFORMATION

ALFRED D. 
Rating:
4.0

Customer did not leave a comment.

STANLEY Z. 
Rating:
5.0

The attendant was very friendly , very professional

JOSE M. 
Rating:
1.0

Customer did not leave a comment.

LADONNA K. 
Rating:
5.0

Customer did not leave a comment.

MARY V. 
Rating:
3.0

Customer did not leave a comment.

MARQUITTA C. 
Rating:
5.0

Everything was outstanding. Checking in was very easy, staff were friendly and helpful and truck was clean. Very quick and easy.

PAUL M. 
Rating:
2.0

Cashier attendant was very rude. Did not say thank you and would not give standard answered words, she would nod her head or say “yup” “yea”. Sometimes I could not hear what she would say. When she went over uhual policy she sounded rude. Overall uhual truck was fine. Wouldn't go back to that location for a uhual with that type of customer service.

maura G. 
Rating:
5.0

Customer did not leave a comment.

MARIA V. 
Rating:
5.0

Customer did not leave a comment.

HUGO M. 
Rating:
5.0

Truck needs some maintenance work but it did the job.

TAMIKA F. 
Rating:
4.0

Easy and quick phone checkout. Easy return. Didn't really interact with staff but the woman who gave me my keys was nice.

Carmella R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
4.0

The side mirror of the truck was broken. It is very dangerous to be having a truck like that. I would recommend to inspect all trucks to insure they are safe to operate.

Juan P. 
Rating:
5.0

Lady in front desk was very rude very bias when it came to serving men she was very friendly and towards females very rude uhaul truck in both times i rented back to back where filled with candy wrappers empty water bottles but she made sure to address if i left any trash crumbs anything i be charged a maintenance fee while she was serving customers she had both headphones in both ears and was unable to understand me until she removed one i felt belittled by her attitude and her poor customer service i left unsatisfied with the companies service.

MARGARITA V. 
Rating:
4.0

Really none. Works well as is currently.

IBRAHIM T. 
Rating:
4.0

Customer did not leave a comment.

CURTIS L. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
1.0

Better shape equipment better return process I rented truck for 10 hours return truck same day I was charged for 3days of rental I will never rent anything from unsullied again and will go to social media and spread the word what was done to me

DERRICK C. 
Rating:
4.0

The vehicle number should be on the hood in BIG LETTERS/NUMBERS making vehicle easier to find in parking lot.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

ELEODORA C. 
Rating:
3.0

Terrible customer service!

JESUS F. 
Rating:
1.0

The manager of this place Maria de Santos doesn't know how to use the system. U-Haul should training people work as a manager. Also, Karina Perez is very unprofessional.

JOSE F. 
Rating:
5.0

Customer did not leave a comment.

Hector M. 
Rating:
1.0

Terrible communication, did not have someone there to install the hitch twice. Took over 2 months to get this installed. Would not recommend.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

GERARDO H. 
Rating:
4.0

Fuel fees are hidden and too high and should be made more clear. I believe the added fuel fees are intentionally deceiving.

George V. 
Rating:
4.0

The transmission on the vehicle was struggling.

MARK T. 
Rating:
5.0

Gave last minute notice and had a trailer to haul a car in less than 30 minutes for pick up

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

ERIC K. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE G. 
Rating:
5.0

Customer did not leave a comment.

CARLOS V. 
Rating:
5.0

Customer did not leave a comment.

MARIO A. 
Rating:
5.0

Customer did not leave a comment.

JEMESHA H. 
Rating:
5.0

Customer did not leave a comment.

MARIA E L. 
Rating:
5.0

Keep up the great work!!

DONDRETTE A. 
Rating:
5.0

N/A

SAMUEL D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
3.0

Very upset with representative. Called the evening I was returning the truck to place a reservation for the following day too. When I returned the representative never placed the reservation. And, lost my iPass in the truck.

NANCY L. 
Rating:
3.0

Need more staff at this location

JOSE G. 
Rating:
4.0

Customer did not leave a comment.

NIKKOS S. 
Rating:
4.0

I've been renting from this location once a month for the past 3 years. The staff recently changed and are not as customer focused as Ray and his team. They are a bit abrasive I would recommend someone reming them that Lowes and Home Depot are less than a mile away and offer rental trucks as well. Overall prior this my last visit this was the best Uhaul out there. Best wishes, Jesse Green

JESSE G. 
Rating:
5.0

Customer did not leave a comment.

RICARDO M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA R. 
Rating:
4.0

Customer did not leave a comment.

Clyde Genre M. 
Rating:
4.0

Customer did not leave a comment.

JOHN T. 
Rating:
3.0

Customer did not leave a comment.

Grisel N. 
Rating:
3.0

We had difficulty pulling out of the parking lot due to the surrounding U-Hauls being too close to each other. We were also not the only one's having that problem. Other than that, it was a good service.

Ramon M. 
Rating:
5.0

Customer did not leave a comment.

MARIA R. 
Rating:
3.0

I did not appreciate the push to cut a 24 hour rental down to less than 24 hours. I did not appreciate being charged for an additional 24 hours when the facility was closed when I returned the equipment however it was available for that facility to rent it out the next business day. This is bad business, a late fee I understand.

John B. 
Rating:
5.0

Customer did not leave a comment.

FERMIN S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY M. 
Rating:
5.0

Great customer service

RAY J. 
Rating:
3.0

The Uhaul rep. at this location seemed to be involved with many other things as he was getting my paperwork together, many interruptions. He made it seem like it was all Uhauls fault that I waan't notified properly on the earlier time to pick up the truck "that's Uhaul" he said. The truck was here last night he said. Then why didn't he notiify me? He is the local rep. I am upset about this. It really interfered with our moving plans

Thomas J. 
Rating:
2.0

I had made an appt. for a hitch to be put on my car. I had thought I made it at another Uhaul. So, cicero was not my first choice. whatever, i had been told installation would take 1-1 1/2 hours. I returned 2 1/2 hours later, and it wasn't ready. I needed to wait another hour for the hitch, which I don't think the manager worked on until I got there. She said they had been busy, and she was handling the desk and installation. Do one or the other; but when a person has an appointment, installation should NOT be affected by what is happening with walk-ins.

Debra L. 
Rating:
3.0

Customer did not leave a comment.

CHRISTEEN B. 
Rating:
5.0

Customer did not leave a comment.

ROGELIO L. 
Rating:
5.0

Customer did not leave a comment.

TEQUELA P. 
Rating:
1.0

They Did not answer the phone so that I make reservations and the equipment was faulty, I could not rent because the lights did not come on but I went else where, where they did and the people seem so unconcerned.

ERIC S. 
Rating:
5.0

Everything & everyone working @ this location is amazing! Thanks so much

PISCE H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL R. 
Rating:
5.0

Customer did not leave a comment.

ISAIAS F. 
Rating:
3.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

KENNEFIA B. 
Rating:
5.0

The gentleman at the desk (forgot his name; this was 5/23/21 at 10:23a at the Cicero location) was professional, courteous and knowledgeable. I believe he was the only one on staff at the front desk, he had a long with it being the weekend but he was quick and even made us laugh a little while checking out. Please give this person a raise.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
1.0

When I return the truck and the car transport the associate take the keys and did not check the equipment stating that they will send an email. Few days later a woman call me from the same location that I did not return the auto transport and charge my credit card second time for something I already returned. Now I have to deal with this nonsense. Really bad costumer service ....!

Lazar P. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO G. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRA G. 
Rating:
5.0

Everything thing was great.

Donna R. 
No reviews have been submitted for this location.

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