Customer Reviews for U-Haul of Cicero

1,780 reviews

5027 W Cermak Rd   Cicero, IL 60804
(W Of Cicero Av)

(708) 656-8890

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(708) 656-8890

5027 W Cermak Rd
Cicero, IL 60804
(W Of Cicero Av)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I had told the customer service rep I needed a trailer to haul a car they gave me the wrong trailer

Byron W. 
Rating:
5.0

Customer did not leave a comment.

helen M. 
Rating:
5.0

Customer service at this location is very much better than any other location I have ever rented from. Their equipment is always clean and up to date and they always check the working equipment like electrical connections so all the running lights, turn signals, brake lights, clean inside and any cosmetic damage is documented as existing. Overall service for rentals or reservations is excellent. Every time I needed a reservation , the staff were very professional, took my request seriously , and made sure I had a reservation that would fit my schedule so I would not loose any income or be inconvenienced . My overall rating for this location would be 10 stars. They even surpass Customer services holiness number. The service line to customer central is usually cold and uncaring. This never happens at the Cermak location in Cicero, Illinois. Cermak IS the Best. SINCERELY, JOHN .

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

ERNEST M. 
Rating:
5.0

Very good business

MARGARET D. 
Rating:
5.0

You guys need to clean the passenger and driver seats and tell people not to smoke in the truck.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
5.0

It's nothing to do with the store I'm not a big app fan! Yet, I am glad they make it easy to use! Sometimes if you have a full phone, or messed up camera (like me), it's not always easy to take pictures of damages! Yet the sales associate discussed with me they can do the check in with me for an extra fee per my contract. Which was an excellent thing to know, even tho I didn't need it. Both sales associates A girl and a guy made everything smooth and easy from beginning to end for me! The lot was clean; the store, and trucks! The associates were professional and accommodating and respectfully pleasant. I was very appreciative of my experience! Definitely would go back! Thankyou 🥰

Crystal H. 
Rating:
4.0

They had a lock on the truck and I was not made aware of it so. I drive off and when I reached my destination I noticed the lock. I called and they made me return to the location to open the lock but I was not reimbursed for the miles driven

Alejandra G. 
Rating:
5.0

Be the same with all the people

DANIEL L. 
Rating:
5.0

Orlando was fantastic!

Cody S. 
Rating:
5.0

Customer did not leave a comment.

MIRIAM A. 
Rating:
5.0

Customer did not leave a comment.

julio P. 
Rating:
1.0

Here was a lock on the back of the door and I was unable to get in and had to drive all the way back to the location for them to unlock it. Nobody came out and checked the vehicle at all just gave me the key and paperwork. Poor customer service

Andre H. 
Rating:
4.0

Not U-Haul's fault, but the cab smelled vaguely of marijuana. I'm sure that is a difficult smell to remove.

David W. 
Rating:
4.0

I have had two hitches installed by UHaul at different locations over the past 5 years. Neither had any accommodations for waiting. I would hope that this would be part of planning for a better customer experience.

Steve J. 
Rating:
5.0

Nothing, I know some of the reviews are not very good however my experience was excellent and your service exceeded my expectations.

Ron W. 
Rating:
4.0

Was quoted a price by a remote employee (not installing site) that included the ball and its carrier, but after hitch was installed, site said those were NOT included at that price. Ultimately, they gave it to me.

Michael H. 
Rating:
4.0

Provide seating for customers whom choose to wait for the installation to be completed. This site advertised that you could wait on site. However, had to wait inside nearby restaurant.

David N. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

ALMA D. 
Rating:
5.0

Customer did not leave a comment.

Lataivia M. 
Rating:
3.0

Employee shouldn't be making personal text on cell phone while in front of customers

Robert S. 
Rating:
5.0

Each time I've used your company it was always a positive experience and will continue to use it when needed.

Jeniece P. 
Rating:
4.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
4.0

Customer did not leave a comment.

AGUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Trailer was clean, but when I got to my destination to load the trailer I found that the trailer smelled from urine. Then found a wet puddle in the front part of the trailer. A wet sock in corner behind rollup door. The liquid , I suspect, was urine. I had to get 2 - five gallon buckets of water and a bottle of "Awsome" disinfectant and wash it out twice, and rinse it twice, then dry it with clean rags and paper towels. This put me an hour behind schedule. I don't think they noticed it, because I didn't notice it eithe; until the trailer drove and bounced around a little. Their equipment is always clean. This was only a one time event. But I had to rent a small 8' foot trailer , instead of a 6'×12' trailer that I had reserved 3 weeks in advance, even stopped by the day befor6 to check that a 6×12' would still be available. Then came 6 hours early to make sure on would be available . But when I showed up to pick-up my reserved trailer, they didn't have one. Then they found one close by, printed out a new reservation to go and pick-up trailer, then when on my way to New facility, I got a phone call that they did not have one either. Returned to Cicero location and rented the only thing they had . I was told on the phone by customer service that they would credit my bank card with 50 dollars in 3 to 5 days. The small trailer was NOT big enough to fit enough of the containers I needed to load. It forced me to travel 46 miles for nothing. I was late, due to washing out urine in trailer then had to drive back and unload the same containers back into storage. It cost me almost 500.00 in lost income, AND over a half tank of gasoline. I know this isn't their fault, but it all could of been avoided if my reservation was fullfilled....

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

Gerardo R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
4.0

Bueno

Gustavo G. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Great service all the time and friendly employees

Rosaisela V. 
Rating:
5.0

The people who hook up the trailers need to be Trained properly. The person who put on the uhaul 2inch curt into the trailer hitch of our vehicle didn't put the pin in to hold it properly and while we were driving it within 10 minutes of leaving the lot the trailer came loose and it rammed into our van causing damage to back bumper and put a dent in the bottom panel

Julie J. 
Rating:
5.0

Customer did not leave a comment.

LEONIDAS M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F. 
Rating:
4.0

Great location. Friendly staff. My only issue was the return sign in the lot that says “wait here and a representative will come out to assist you.” No one every came out. Other than that…. Great experience.

Charisse D. 
Rating:
5.0

I don't see no improving to be need keep up the good work

issiac C. 
Rating:
5.0

By rhe same

DANIEL L. 
Rating:
5.0

Great customer service , Very friendly, Will be back there soon

Terrance P. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
3.0

When I arrived foe pick up the truck size I reserved was not available. The site says You get $50 off for the inconvenience and I did not the clerk didn't know how to do it and send he would leave a message for the evening clerk but she didn't credit my account either.

Marquitta R. 
Rating:
4.0

Customer did not leave a comment.

Reshank reddy V. 
Rating:
5.0

The same tree with the people

DANIEL L. 
Rating:
5.0

I wasn't aware that I would be charged extra for fuel usage. That was not in the initial details.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Marrlla B. 
Rating:
5.0

Customer did not leave a comment.

KYLE A. 
Rating:
1.0

Very disappointed. I came as a walk-in with no prior reservations and the agent told me all the trucks were booked. I immediately tried to book online for the same truck, at the same location, and was able to do a mobile pick up 10 minutes later. The poor work ethic is evident and the agent was either too lazy to check the system thoroughly or the whole system was faulty.

Charles V. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

Never had an issue with them after hours or during very honest and approachable

Tacarra W. 
Rating:
5.0

It was fast and easy

Alan E. 
Rating:
4.0

Upon checking out for some reason I was over charged, but they made it right..

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

sandra R. 
Rating:
5.0

Customer did not leave a comment.

Ken P. 
Rating:
5.0

Customer did not leave a comment.

woodrow G. 
Rating:
5.0

Customer did not leave a comment.

julio P. 
Rating:
5.0

Customer did not leave a comment.

Perla R. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Nothing. Customer service was polite and professional.

Eric G. 
Rating:
5.0

The pick up was seamless - quick, efficient and friendly

Jonathan F. 
Rating:
4.0

Customer did not leave a comment.

Jennifer N. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Chante P. 
Rating:
5.0

Customer did not leave a comment.

Eddie G. 
Rating:
5.0

Fast friendly service. Return was flawless with no issues.

Mario P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

RENE M. 
Rating:
5.0

The rep remembered me and was very courteous and pleasant. She got me in and out and it was a very quick and efficient visit

Layfara L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Marla S. 
Rating:
3.0

The staff is nice. But the self-return process is a mess as there is no ORANGE KEY DROP-OFF BOX. So for those who want to return after hours, my suggestion is that you can drop the key in any of the three lock box to the right of the main entrance, though they were listed as "Truck Share 24/7" boxes. I tried it and called that place the next day, the staff confirmed they received my key. So confirm with the staff at the counter first when you decide to return the vehicle later!

yunyao Q. 
Rating:
4.0

Customer did not leave a comment.

Colleen T. 
Rating:
4.0

We were told we could get a one way rental but when we got there we could only get one that needed to be returned to the same location. U-haul needs a better tracking system for their equipment

michele M. 
Rating:
5.0

Customer did not leave a comment.

terry J. 
Rating:
1.0

Customer did not leave a comment.

jake B. 
Rating:
3.0

Customer did not leave a comment.

Riley Y. 
Rating:
4.0

I chose to pick-up my uhaul down the block where I had lived from and was sent to 25 minutes away to pick it up instead. This eventually added charged miles to my uhaul use. I chose to use mobile pick-up where they asked me for a picture of my license front and back, fine, and then wanted two points of contacts as well as a picture of a passport, lease agreement, or work contact. I didn't have any of this with me at the time and needed to check in with someone at the desk who I had fourtante to check me out and get me on my way. When I got back to the home to start loading up I found out the padlock on the cargo lock did not match the keys I was given. Took me an hour to find a grinder to cut off the lock after I was given the okay from the store. At drop off I had $45 dollars in extra miles added to my bill. Their was not much room for error as I was driving 120 miles out of state amd had to drive about 30 of those miles out of my way for pick up. It wasn't the smoothest of moving day but that was my experience with U-haul.

Joseph S. 
Rating:
1.0

Too small. Had to pull into the lane next to the drop off lane to keep everything inside the lot. Still again was overcharged on days and miles usage when I didn't even use 600 miles

Hussain K. 
Rating:
5.0

Stay the same

DANIEL L. 
Rating:
4.0

Customer did not leave a comment.

PERRY J. 
Rating:
2.0

Customer did not leave a comment.

Philip E. 
Rating:
5.0

In and out fast, the guys were very helpful.

hicham Z. 
Rating:
5.0

Customer did not leave a comment.

Claudia P. 
Rating:
5.0

Customer did not leave a comment.

Adan H. 
Rating:
5.0

Keep doing what you're doing

Catherine A. 
Rating:
1.0

Customer did not leave a comment.

Eduardo M. 
Rating:
5.0

Customer did not leave a comment.

Susana C. 
Rating:
3.0

No comment

MIGUEL B. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Shared transaction information should be followed through to each location.

Marge G. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
4.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

Madeline V. 
Rating:
1.0

My usual engine exploded and they still charged me for the late days, even tho they didn't respond back to me for at least 3 days. Never had this happen before so very very disappointed and heartbroken

Sydney L. 
Rating:
5.0

Customer did not leave a comment.

Bryan F. 
Rating:
5.0

Charles was great! He was very accommodating and made the experience really easy. I would definitely come here again.

Lyla W.  |  Overall Experience 
No reviews have been submitted for this location.

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