Customer Reviews for U-Haul of Coronado

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Coronado

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charles t. on

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Remove obstructions to traffic entry from North Mesa Street ROW. The zoning ordinance requires a 35-foot wide entry for traffic from an arterial street; the speed limit along the portion of North Mesa fronting 6335 N. Mesa location of 50mph. The dealership has positioned rental vehicles within the 35-wide entry thereby limiting the passage of vehicles (entering & exiting simmulteanously). The result is that traffic coming in from N. Mesa must come to a complete stop on the 50mph traffic lane before the exiting vehicle can enter the street. It is an accident waiting to happen!!

Paul O. on

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MICHELLE A. on

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Gregorios S. on

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Everything was great and the Gentleman that helped was extremely helpful , courteous and knew his stuff . Thank you !

Hector O. on

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the person that did the check my item didn't pay that much of that attention when I told Him the one of the light didn't work, He not even excused for the problem. Location easy in and out.

Chris C. on

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Have used trucks from this location for a few decades. Parking is tight, but that's been the only (small) issue over all those years.

Ray M. on

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Very friendly local office. Helpful and courteous staff.

Nicholas Q. on

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Your representative that helped was very on the spot. Explained everything and was very professional.

Brenda V. on

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Nicholas C. on

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Very disrespectful staff. They only had one person working and he was not knowledgeable about the equipment. After 45 minutes of waiting the manager decided to show up to work and was not very helpful in the slightest. I will probably consider utilizing alternative moving options in the future.

Adan L. on

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Randy K. on

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Hire more experienced help. My salesman was very rude when I needed boxes . No boxes were available unless he had to open new bundles . I waited nearly 90 minutes before he asked me if I needed help , I'm sorry but if I use uhaul again , it won't be at that store , the one guy named Michael was very professional . Hire more associates like him , then I'll do business again . Thank you for listening

Jose O. on

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Great customer service and made sure that I had no concerns!!

Fernando F. on

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Richard C. on

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Don’t park two trucks on your entrance ramp. Even one makes it difficult for two way traffic to go on the ramp. Today while trying to leave the facility we were face to face with someone trying to enter, each of us had no where to go, so we had to back up since the other driver couldn’t back up into traffic.

Richard C. on

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Need more help inside at all times. The young man who helped me was running his butt off and there were at least 4 people in line behind me. Poor kid had to keep telling people I’ll be with you in just a moment. Overall it is still a good store and my go to spot for trucks. I hope your considering expanding into the open space around you.

Tammie K. on

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John F. on

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I was quoted one price had to change my contract and was quoted another price. El Paso Texas store manager charged me again stating that I did not know who I spoke to and would not honor the price i was quoted. Very disappointed with the Customer service experience. I will not recommend Uhaul for any other rental needs.

Helen F. on

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PEDRO D. on

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Trucks were available when we went in , it was 4:45 pm and they were closing at 5 so they did not want to rent a truck , said all were rented till Wednesday, called the next day and got one at the same location.

Monica J. on

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Karl M. on

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Joseph O. on

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I had to put transmission fluid into the rental van, it was slipping. Also, because I was trying to do a helpful thing I was 9 min. late and was charged double!! The attendant was irascible, unhelpful and should not be dealing with people!! I'll never use U-Haul again!!

Grace G. on

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Fred G. on

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Vincent N. on

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The employee at the equipment return was very polite and helpful! Overall great experience!

Blanca H. on

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Matthew M H. on

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The automated pickup using my phone didn’t quite work out - had to chip credit card again. The attendant who checked us out (don’t remember name) was courteous and helpful.

rene f. on

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Employees were fast and helpful

ernesto r. on

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Victoria B. on

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Charles M. on

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Adam C. on

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Andrew S. on

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Carlos H. on

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Maria V. on

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Fire your anal racist store manager. Hire more staff .They are too busy to care.

Felipe P. on

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David D. on

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Don't be in any kind of rush. You have to go with the flow if you want to get your equipment.

Jewell R. on

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Fast, easy, no problems.

Thomas M. on

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Only the size of the facility and the limited space to work around keeps this from being an excellent rating. The technician was polite and very helpful. Will use them again.

Tony P. on

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Marcus G. on

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ALAN A. on

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We were told that we couldn't return the truck to this location because they didn't have room, even though on the contract this was the chosen location. The young man finally said he would accept the truck. Once again U-Haul seems very disorganized and we will never use them again.

esther j. on

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Im very upset because my debit card was charged twice. All i was suppose to receive was a credit. I went over my available amount, which is in the negative. Now i habe to pay for going over. I also have to make time to make sure i get my refund ASAP.

Richard N. on

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Leonardo L. on

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Glenn H. on

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Roy S. on

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Need bigger parking lot

Sergio L. on

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Sergio L. on

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Rt whipper blade did not work gas thank not full

Jesus L. on

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Reserved the truck for 2 days and received a call after the first day asking what time I was going to return the vehicle. Spent over an hour driving to the location to straighten them mess up after showing my 2 day reservation. Was given the excuse that on holiday weekends they only rent the vehicles for a day at a time. Why would they reserve it for 2 days and then give me that excuse?

Diana G. on

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No improvements. I was amazed by the excellent customer service provided by Joshua Wallace, general manager. He was the only person working front desk and took the time with every customer to explain all details.

cassandra a. on

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FRED P. on

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Think UHaul needs to coordinate better with there contractors for customers are not over charged unnecessarily.

Chris B. on

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Nothing to improve. I was promptly assisted when I arrived and the trailer was hooked up and tested a short time later. I was able to be on my way quickly (which was greatly appreciated).

Susan H. on

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The service level was impressive. Equipment was well maintained. Thank you!

ROY D. on

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Keep doing the same thing. Great Job

Cristian S. on

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Lourdes T. on

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I couldn’t use the car hauler they gave me They put a different car to pull

rebecca p. on

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Virginia C. on

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David H. on

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Alfonso R. on

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Alfonso R. on

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Stanley W. on

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Edward F. on

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Tried dropping off truck but they made me get back in the vehicle and back between two other trucks myself. Very rude

Wyatt K. on

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jose s. on

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The person that hooked up the the car carrier did a very good job

Lenita r. on

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Jessica V. on

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The U-Haul that was assigned to me had 1/4 of a tank of gas. The experience would improve if the customer renting the truck didn't have to make a stop at the gas station before getting their day started. I was disappointed that my first task was to put gas before anything.

Dorinda B. on

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Not scold people. We're adults who paid for a service.

Krystal R. on

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Guys forgot to invert pin into hitch after taking off and make a right turn trailer ball and recover fell out and thank god there was people around who came and help also trailer straps kept coming loose so had to stop every 30 miles or so to Retighten for 500 miles

Lori L. on

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Isaac T. on

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Arturo C. on

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Cesar O. on

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west r. on

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Excellent service

john s. on

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Guadalupe W. on

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Smile be more friendly!!! :)

Ryan H. on

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Rented a pick up truck for a l ocal delivery. Everything was smooth and efficient. Turn in was very easy with this crew!

david o. on

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Carlos H. on

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Ron H. on

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The motorcycle trailer I rented was perfect for my bike and pulled like a dream. Good trailer and great location. Thank You Ron Hanson

Georgian W. on

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Super-easy return process. In and out in about 5 minutes!

alicia m. on

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ismael d. on

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Great customer service.

Ronald P. on

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JUERGEN A. on

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Lance J. on

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michael l. on

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A little slow on the return. Stressful when you have a flight to catch. Once the rep got to the truck and checked the truck and mileage,gas,etc. it went quickly

Richard P. on

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Except for the tight squeeze getting into the property, I was so well treated, I didn't care how much it cost. The personal care by the same customer representative picking up the truck and returning it made me feel like an old customer. I can't wait to need your services again.

ismael d. on

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Awsome service.

Terry F. on

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Check wiring harnesses and replace those with exposed copper wiring; clean trailers out better

Estaban S. on

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Fast and friendly

hugo B. on

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Adam G. on

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Elizabeth R. on

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Nothing everything was excellent.

Terry G. on

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luis a. on

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Stephen P. on

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shirley c. on

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Great customer service, truck was ready, and clean... Easy, fast return. Thank you for everything.

Richard V. on

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Christopher W. on

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robert c. on

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Staff was friendly and helpful.

edwina s. on

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Thank you

Jerry w. on

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There were too many deliveries and only one person working. You need to have a backup on-call person available at times when you get busy so the customers don’t need to wait so long.

James S. on

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I