Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up location was spotless. Turn in was perfect and spotless as well. Personnel in both MS abd TX were very professional and friendly. Thank you for the service.
Arthur S
Rating:
5.0
Fast and efficient especially if traveling long distances
BRIAN O
Rating:
4.0
Customer did not leave a comment.
KIM A
Rating:
1.0
It really friendly staff unit was very dirty they hand you the keys and won’t tell you where the unit is
Romano M
Rating:
4.0
Having larger trailers better positioned to pull out would be great.
The guy who helped me was fantastic!
ULLRICH R
Rating:
5.0
Customer did not leave a comment.
MARK C
Rating:
5.0
Customer did not leave a comment.
Kelly A
Rating:
5.0
my check in was so fast eazy and helpful
ernest b
Rating:
5.0
Customer did not leave a comment.
Peteru M
Rating:
5.0
Customer did not leave a comment.
Irene W
Rating:
5.0
Customer did not leave a comment.
Graciela C
Rating:
5.0
Customer did not leave a comment.
DAGOBERTO Z
Rating:
5.0
Customer did not leave a comment.
Suzanne S
Rating:
5.0
The location is crowded and hard to get in and out of because of the location of the propane fill they have set up. A school bus was there filling up when we were trying to leave and it was nearly impossible to pass it and another truck trying to get in was very dangerous as he was head on with us and had been coming in any faster he would have hit us thank god get came in slow and saw us and backed out in time.
Jeannette M
Rating:
3.0
get a location that is easier to get in and out of
DAVID L
Rating:
1.0
Technical support is the worst because they said support will arrived in 60 minutes and it took 5 hours
BRYAN M
Rating:
3.0
Well, we paid for 4-wheel trolley that our car don't need to drive on road We had reservation but when I went to pick they had only two wheels trolley was available. They said other we can pick in morning or we can take that one.
ZAHID R
Rating:
5.0
Very professional!
DANIEL D
Rating:
5.0
Customer did not leave a comment.
LORENZO G
Rating:
5.0
Very convenient and efficient uhaul location. I have rented from other locations and this is better than most. My second time using this location
JEREMIAH J
Rating:
5.0
Customer did not leave a comment.
VERONICA D
Rating:
5.0
Joseph was very helpful!
LEANNA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GEORGE G
Rating:
5.0
Your Staff is always professional and courteous
REMZI A
Rating:
5.0
Customer did not leave a comment.
PEDRO R
Rating:
5.0
Customer did not leave a comment.
DORIAN P
Rating:
5.0
Customer did not leave a comment.
Luis M
Rating:
4.0
Good experience.
Aaron G
Rating:
5.0
They are very professional, we received the attention during the process of the installment. The price is average!😄
James C
Rating:
5.0
Excellent experience all the way around!!
GISELA M
Rating:
5.0
Customer did not leave a comment.
JAVIER M
Rating:
5.0
Customer did not leave a comment.
SUE W
Rating:
5.0
👍🏽👍🏽
DANIEL H
Rating:
5.0
Love the drive thru drop off area. Pulled in and trailer was checked in, unhooked and sent me on my way.
Leon H
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER V
Rating:
5.0
They did not have the rental truck I originally wanted but they called me and then rescheduled me for later availability, unfortunately by that time I was there they had no truck but they were able to set me up with another truck and very helpful
YADIRA C
Rating:
5.0
Customer did not leave a comment.
ROGELIO C
Rating:
5.0
Wonderful staff, very helpful and friendly
VAIBHAV D
Rating:
5.0
The workers at this store go above and beyond to make renting as easy as possible. Big shout out to Bill, for all your help.
John L
Rating:
5.0
Customer did not leave a comment.
Richard W
Rating:
5.0
U-Haul on N. Mesa are exemplary. The entire staff is so helpful. The last few times I have needed U-Haul assistance my situation was under duress. Even though its not the job of the staff they listened and were compassionate to my situation and very very kind. I am very grateful to N. Mesa, El Paso Texas U-Haul and want to thank them for all they have done for myself, my family and my friends I have referred to them for assistance.
LISA-ANNE W
Rating:
5.0
Really nice location and great customer service
Michael L
Rating:
4.0
Customer did not leave a comment.
JULIO N
Rating:
4.0
Customer did not leave a comment.
JOHN L
Rating:
5.0
Customer did not leave a comment.
BRANDON M
Rating:
5.0
Customer did not leave a comment.
JOSE F
Rating:
5.0
Easy drop off, in and out in less than 2 minutes
ARTHUR S
Rating:
4.0
Customer did not leave a comment.
LUIS C
Rating:
4.0
Customer did not leave a comment.
DAVID P
Rating:
5.0
Customer did not leave a comment.
VANESSA P
Rating:
5.0
Customer did not leave a comment.
MARIA H
Rating:
5.0
Customer did not leave a comment.
DWIGUNA S
Rating:
5.0
Customer did not leave a comment.
MERARY D
Rating:
5.0
Great job
LUIS P
Rating:
5.0
Happy customer
VIRGINIA T
Rating:
1.0
Customer did not leave a comment.
WALTER E
Rating:
5.0
dolly was clean new tires easy to load car.
HECTOR G
Rating:
5.0
Staff was friendly, and helped me quickly.
JAMIE H
Rating:
5.0
Best UHAUL experience I've had. Great rental, nice office, easy in and out.
CALEY F
Rating:
5.0
I really Like that we were able to request a rental the same day we that we needed it.
SERGIO L
Rating:
5.0
Great service and the equipment met all my expectations allowing us to accomplish our move without a hitch. The return of the vehicle was also quick and without any surprises.
Congratulations on a job well done U-Haul!!!
Frank
FRANCISCO P
Rating:
5.0
Everything went smoothly with my truck rental, great communication leading up to the pick up and I really liked the flexibility of pick up and drop off times. The customer service was great as well, very courteous, efficient, and friendly. Would highly recommend this UHaul location for anyone needing anything to do with moving.
JENNIFER S
Rating:
5.0
Customer did not leave a comment.
Robert G
Rating:
2.0
Some things weren't clear when i got charged the final amount.
Isaac V
Rating:
5.0
Customer did not leave a comment.
MICHAEL P
Rating:
5.0
Customer did not leave a comment.
LINDA W
Rating:
5.0
Great staff!
Rudy V
Rating:
5.0
Friendly staff. Easy in and out.
Lorenzo M
Rating:
5.0
Great customer service
Robert L
Rating:
5.0
They gave me a perfect service, I couldn't ask for more, thank you.
MARIA T
Rating:
5.0
Customer did not leave a comment.
HAROLD E
Rating:
5.0
Customer did not leave a comment.
CEDRIC W
Rating:
5.0
Customer did not leave a comment.
LAURA R
Rating:
4.0
More Spanish Customer Service
EDGAR C
Rating:
4.0
All of the employees there seem to be very respectful to customers and polite, except for one individual that works in the garage area. I don't know his name, but he is bald on top and has a beard. He was VERY RUDE yesterday! It's happened in the past that he was rude to me also!! One of the other employees witnessed him being rude to me yesterday during a video recording. I also spoke to the assistant manager (a very nice gentleman), and said he would let the main manager (Benito) know. And that he was aware of that employee having an issue with rudeness. I hope that the issue will be corrected, since I really love using U-Haul, and always recommend this location! 😔🕊️
RICHARD S
Rating:
5.0
Customer did not leave a comment.
MAURO G
Rating:
5.0
Customer did not leave a comment.
Nicholas L
Rating:
5.0
Customer did not leave a comment.
KEVIN O
Rating:
5.0
Customer did not leave a comment.
Aaron C
Rating:
5.0
Customer did not leave a comment.
Jose T
Rating:
5.0
Excellent customer service!!!! I’m very happy. Thank you so much….
JULIO H
Rating:
5.0
Customer did not leave a comment.
WILLIAM W
Rating:
5.0
Customer did not leave a comment.
ANTONIO F
Rating:
5.0
Customer did not leave a comment.
Genevieve F
Rating:
4.0
Need more employees at the counter. Always just one employe, and Always a 15 minute wait behind other customers. Reserve a vehicle for 4, get there 15 minutes early, and still out late. Always apologetic, but...
JOHN L
Rating:
5.0
Customer did not leave a comment.
BOBBY R
Rating:
5.0
I wish the advertising on your trucks would not be too deceiving. Truck rental was $19.99 for the day as it is on the vehicle, then you get charged for mileage plus return vehicle with half tank of gasoline.
Advertisement a little deceptive. Wasn't looking on spending close to $80 dollars on the rental but ended donating my old furniture and had to drive to Horizon City to donate them. My plan was to sell but ended donating.
JESS K
Rating:
5.0
The Reps were courteous and professional; the two gents worked well and assisted each other in ensuring customer did not wait long; I really like to see that and I was in and out with a few questions to ask. Customer service spot on!
FANAUFOUINA M
Rating:
5.0
Customer did not leave a comment.
Seth C
Rating:
5.0
Customer did not leave a comment.
Seth C
Rating:
5.0
Great location - great customer service
DOUGLAS S
Rating:
4.0
Customer did not leave a comment.
Gerri H
Rating:
5.0
Customer did not leave a comment.
ADRIAN M
Rating:
5.0
Excellent customer service as usual at this location. Everyone is very friendly and helpful. Easy process and no drama.
BENJAMIN G
Rating:
5.0
Thank you very much , sorry late reply
RUBEN A
Rating:
5.0
Customer did not leave a comment.
SAMUEL A
Rating:
5.0
Always rent from this location and never have any issues!
EDUARDO P
Rating:
5.0
Quick and efficient!
GERARDO G
Rating:
5.0
Customer did not leave a comment.
DAVID P
Rating:
3.0
Customer did not leave a comment.
OSCAR F
Rating:
3.0
Screws in the parking lot and I got one in my tire !👎👎
Catalina N
|
Overall Experience
Rating:
5.0
Excellent Services Mangers/ Employees
George F
|
Overall Experience
Rating:
5.0
Excellent Services
George F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LaDonna H
|
Overall Experience
Rating:
5.0
I have a real good outlook and opion when I think of or have conversation about uhaul. Their mission statement and over all business ethic's were A+. Not only were the supervisory staff kind. They fulfilled a request for me that showed compassion & understanding for my well being...Thank you, Benito_ Rosa's at the El paso mesa branch. I'll do my business with Uhaul any time!
Kiva H
|
Overall Experience
Rating:
5.0
The employees were excellent! They were always friendly and helpful. They would help with my locks when I had difficulty opening my locker.
James S
|
Overall Experience
Rating:
5.0
I would go back to El Paso, Texas U-Haul anytime, super friendly and very organized. Quick and convenient. Just all in all awesome place
mike f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda P
|
Overall Experience
Rating:
5.0
All the staff were nice and helpful. Each time I went to take boxes out of storage they would ask me if I needed help. The area where the storages are was clean and safe to move boxes around.
MARTHA A
|
Overall Experience
Rating:
5.0
I needed to get a small storage unit and I was able to get one for a reasonable price compared to other storage places. Staff were very helpful in making it easier for me to get my boxes from my vehicle to the storage unit with less physical effort.
MARTHA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jesus E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gelasio L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Humberto D
|
Overall Experience
Rating:
5.0
The representative was extremely nice and helpful, made the whole process smooth. I would recommend him to anyone.
Liza B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rebekkah p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jesus e
|
First Impressions
Rating:
5.0
Mr ortiz was wonderful, the wait time was very short, which I was very impressed with.
betty e
|
First Impressions
Rating:
3.0
It’s storage, nothing fancy. Paying $10 more per month to have a lower level unit was silly. $45 a month is too much for such a small unit, I don’t see the value or cost savings there. It served it’s purpose which was me storing someone else’s items and now I no longer need it.