Customer Reviews for U-Haul of Coronado

1,817 reviews

6335 N Mesa St   El Paso, TX 79912
(South of Coronado High School)

(915) 584-5408

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(915) 584-5408

6335 N Mesa St
El Paso, TX 79912
(South of Coronado High School)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The person who connected our tow dolly did not safely attach my car properly. We got half way there and noticed one of the straps unlatched and the second was starting to come undone. My boyfriend had to take the car off the tow dolly and restrain the tires. If we had not noticed we could have been in a serious accident. This should not have happened and it's not our job to do someone else's job! Never again will I rent from this location.

MARISSA J. 
Rating:
5.0

The new trainees were nice!

Susan R. 
Rating:
5.0

Exelente services

Raul D. 
Rating:
5.0

Customer did not leave a comment.

CECILIA M. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

My third time with this UHaul location, and it has always been fantastic!

GERALD M. 
Rating:
3.0

Tire pressure light came on as soon as I turned on the ignition & staff said the sensor was broken. Sorry but not sorry if I rent the equipment should be 100% ready

ROBERTO T. 
Rating:
1.0

Unprofessional experience on a regular basis. No communication, poor process management, and bogus claims

COLLINCHRISTOPHE P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

BRANDEN A. 
Rating:
5.0

Renting and returning was easy. Employees at this location were top notch!

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

NATHAN P. 
Rating:
5.0

Customer did not leave a comment.

Hector C. 
Rating:
5.0

I'm happy…..so, nothing.

DAVID B. 
Rating:
5.0

Everything was great!

MICHELLE K. 
Rating:
5.0

Person attending us was polite and nice I think it was Joseph.

EDWINFEDERICO G. 
Rating:
4.0

Customer did not leave a comment.

MAX S. 
Rating:
4.0

Nice friendly representative! Very helpful and informative

RUDY G. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

CHRIS V. 
Rating:
5.0

excellent, all excellent. I wish other companies were as efficient, flexible and customer service friendly as UHaul, Airlines have a LOT to learn from you!

KELLEY H. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

Irene M. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

Excellent everything!!

KAMAL H. 
Rating:
5.0

i was treated with respect and was on my way in no time, thank you.

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

JENNY L. 
Rating:
5.0

Customer did not leave a comment.

CLEMENTE P. 
Rating:
4.0

Customer did not leave a comment.

Dudley C. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

The young lady that took care of me was an angel, with great customer service.

SAM O. 
Rating:
5.0

Customer did not leave a comment.

Gabriella S. 
Rating:
5.0

Customer did not leave a comment.

Sainofoai S. 
Rating:
5.0

Thank you joe griffin!

John R. 
Rating:
5.0

Maybe you could inform customers of rules and regulations …ie driver's license, prof of citizenship Personal vehicle insurance. Every customer in front of me were not prepared for all of the requirements. BIG SIGNS something.

VICTOR V. 
Rating:
5.0

The representative was extremely nice and helpful, made the whole process smooth. I would recommend him to anyone.

Liza B.  |  First Impressions 
Rating:
5.0

Great service. I love uhaul.

SCOTT R. 
Rating:
5.0

Excellent customer service

VINCENT C. 
Rating:
1.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO P. 
Rating:
3.0

Have better customer service over the phone

Carlos C. 
Rating:
4.0

Overall the employees are very good there especially going above and beyond with my last experience. However, I use this location quite a lot for propane etc. Sundays can be really understaffed often no one there for propane

MARK B. 
Rating:
5.0

Delightfully easy. What more can one ask for?

ANNE A. 
Rating:
4.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

This location is always attentive to my needs and the people friendly and helpful. I appreciate a good service! Thank you.

SOCORRO R. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

CHAZ N. 
Rating:
2.0

Customer did not leave a comment.

NICHOLAS F. 
Rating:
5.0

Great team! Great customer service!

ASHLEY E V. 
Rating:
4.0

Customer did not leave a comment.

JANICE A. 
Rating:
1.0

I had one of the worst experience. The manager or whatever her name is, is extremely rude. My property was delayed for more than two weeks, the manager i was connected to on the phone, was one of the most unprofessional person I have ever spoken to. On top of the nonsense they did, they want to charge me $167 for whatever rental that I never requested for. After paying $2,500 and some change to ship my ubox. Worst experience.

Ojornile C. 
Rating:
5.0

Every thing is fine

MIGUEL L. 
Rating:
5.0

Terrible experience with U-Haul app, very frustrating, support number never answered, spend over 3 hours combined last Friday and today, trying getting help, your employees at the store very helpful, the only reason why I'm commenting, BTW your 26' truck 🚛 needs new struts or suspension cuz it jumps like a muthafucka horny horse 🐎 on every road.

Daniel E. 
Rating:
3.0

Great customer service at the front. However rental truck had dog hair in one of the seats.

Jaime M. 
Rating:
5.0

Customer did not leave a comment.

Ernesto S. 
Rating:
5.0

Customer did not leave a comment.

RENE B. 
Rating:
5.0

Great experience

LANCE L. 
Rating:
5.0

Customer did not leave a comment.

DINO SALVADOR JR R. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Jon S. 
Rating:
4.0

Customer did not leave a comment.

ARMANDO A. 
Rating:
5.0

Drop off process couldn't have been easier.

JEREMY P. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

N/A Great job.

Anthony L. 
Rating:
4.0

Customer did not leave a comment.

Karla H. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO M. 
Rating:
5.0

Customer did not leave a comment.

Anna R. 
Rating:
5.0

Customer did not leave a comment.

Leslie T. 
Rating:
5.0

Customer did not leave a comment.

REBECCA G. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

I heard a break drum sound whenever I applied a brake…

Krishna Kumar N. 
Rating:
4.0

Have more staff available to assist customers, particularly those returning equipment.

OMAR B. 
Rating:
4.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Customer did not leave a comment.

Leslie R. 
Rating:
5.0

Customer did not leave a comment.

NANCY G. 
Rating:
5.0

Customer did not leave a comment.

rebekkah p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly O. 
Rating:
5.0

Every time I went everyone was especially nice and friendly not only to me but everyone that walked in the door; great staff at that location! Especially johnathan Ortiz the mgr

maria V. 
Rating:
4.0

Very crowded facility, extremely busy

PAUL A. 
Rating:
2.0

Awesome! Everyone was super helpful!

NANCY J. 
Rating:
5.0

STAFF VERY NICE AND PROFESSIONAL.

JOSE P. 
Rating:
4.0

Customer did not leave a comment.

Derrick O. 
Rating:
5.0

The best service!

SARAH M. 
Rating:
4.0

Better communication by at least answering phone calls.

RAJKUMAR L. 
Rating:
3.0

Customer did not leave a comment.

Darren C. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

I rented the truck for a move on Monday and kept it for an extra day (Tuesday)....A different crew took the truck back later Tuesday but forgot to get two dollies (which belongs to us) and about 40 blankets out of the truck. I will call U-Haul on Mesa tomorrow morning and send someone to pick the items up that belong to my first crew. Gary Bombeck will drop by your location on Mesa in El Paso to pick up items in the morning and has my permission. Thanks.....Sue Woo

SUE W. 
Rating:
3.0

Customer did not leave a comment.

Arlynn G. 
Rating:
1.0

When I got there, it appeared like no one was in the store. Finally, at one of the registers there was this big dude. He was on his phone. Finally, I interrupted him and let him know that I was returning a dolly. He asked me if I had any problems with it. I told him that it looked like one of the brake lights was out. He told me he was going to have to charge me and that it would appear on my record so if I ever rented from uhaul again that it was going to prevent me from renting unless I paid. I told him that if was broken at pickup location and they helped me fix it. He acted like he was doing me a favor and not going to charge me. He said the Denver store was most likely going to charge me. He was rude and not helpful. Not happy working there. Luckily I called the Denver store and they told me everything was going to be okay.

RAMON T. 
Rating:
5.0

You even recommended moving helpers which were also excellent.

Jeanette E. 
Rating:
1.0

This was undoubtedly the worst rental experience I've ever had in my life I will "NEVER" rent from U-Haul again. The store was understaffed totally chaotic without the ability to comprehend what the hell we were doing I waited an hour and a half for a rental. Think twice before you go to U-Haul!!

ROBERT M. 
Rating:
5.0

Great customer service was in n out in leas than 10 min thank you!

ERIC A. 
Rating:
5.0

Best U-Haul location in El Paso.

James H. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS M. 
Rating:
5.0

Customer did not leave a comment.

Leroy C. 
Rating:
5.0

This location was closed when I returned the trailer but the gentleman I talked to briefly helped me figure out how to complete the return online.

CHRISTOPHER C. 
Rating:
2.0

Female who helped me was a little rude

Sergio V. 
Rating:
5.0

Hire more staff. Customer check out can take an hour or more.

WARREN G. 
Rating:
5.0

Customer did not leave a comment.

jesus e.  |  First Impressions 
Rating:
5.0

Mr ortiz was wonderful, the wait time was very short, which I was very impressed with.

betty e.  |  First Impressions 
Rating:
3.0

It’s storage, nothing fancy. Paying $10 more per month to have a lower level unit was silly. $45 a month is too much for such a small unit, I don’t see the value or cost savings there. It served it’s purpose which was me storing someone else’s items and now I no longer need it.

Robert M.  |  Overall Experience 
Rating:
5.0

Thanks

Robert M.  |  First Impressions 
Rating:
5.0

I

James S.  |  First Impressions 
No reviews have been submitted for this location.

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