Customer Reviews for U-Haul of Deptford

Rating:

3.0

The ac in the truck was broken and it was a super hot day.......but I survived 💪 🥵

Rating:

5.0

Their system was down when we went to pick up our uhaul. Maybe send an email prior to picking up for people to fill out paper work beforehand so that they can get the uhaul and go. It took us 30 minutes to do all the stuff online and get it approved since their system was down. I did apologize to the cashier as it was not his fault the system was down!

Rating:

5.0

An employee named Moe was fantastic at his job ,very helpful ,had an answer for every question.

Rating:

5.0

I had issues with the app taking pictures of the rental. I took independant ones for safety.

Rating:

1.0

Our car was recently vandalized at this location. It's not a safe place to leave your vehicle after hours. Staff on site shared with us that they would give us video footage while police were present, but did not give it to us as promised. We followed up to find out from management that the footage cannot be given to us directly. We were given a general phone number and was routed three times to people who weren't helpful. The receptionist did not know how to direct us to the legal team, I found it on google, and they were also unhelpful. Clearer communication would have been appreciated from the beginning instead of circles of frustration. Will never return to this location or recommend it.

Rating:

5.0

Very helper thank you very much

Rating:

3.0

Your representative did not orient me to the vehicle. He handed me the key and showed me where it was parked. Not good for safety reasons. He could have been more helpful.

Rating:

5.0

Cargo van was rather dirty inside passenger compartment and 1 windshield wiper blade was dangling in need of replacement.

Rating:

2.0

Well just to let you know I went to the Lawnside uhaul first and they did not have my truck yet so I had to get a uber home and then 2 hours later said that I had to go to the deptford uhaul to pick up anther truck At that location. So inconvenient

Rating:

5.0

The staff was very accommodating, I needed a larger truck short notice and they were happy to help, made my move easier.

Rating:

5.0

I will be back again.

Rating:

5.0

Vehicle was cleaned and had gas but it drove like trash.

Rating:

4.0

The location needs to have a designated area for the customers to park. Being mixed up with the rental vehicle and equipment is not convenient or safe. If it wasn’t for that I would have given a five star rating.

Rating:

3.0

Communication. We were not notified the pick up location had changed until the day of and we thought it was a mistake. I called U-Haul customer service asking to switch back to the original location I chose and ask the agent I spoke with, “can you guarantee this location has the vehicle I need?”. The agent assured me after switching the location back that they had the vehicle I reserved. Upon arriving to the location I originally reserved, the associate there said no we do not have one and you need to go to this other location. This through a wrench in our travel plans as the location we were being sent to then was further out of the way and if it was communicated to us earlier we would have had more time to plan. Very upsetting as this is the 2nd time something like this has happened.

Rating:

4.0

Clean the windshield, cup holder area, and door cubbies

Rating:

5.0

I walked in unannounced and without any reservation use the app and had keys in hand within minutes. So smooth. So very smooth

Rating:

5.0

The young man working the desk did a very good job. I was pleased with his professionalism

Rating:

5.0

Make sure the inside of the truck is clean

Rating:

1.0

The booking was done for a day longer than I had asked for. A The attendant suggested I would get refund if I brought it back early. I did not. Sir for less than 24 hours of use, I paid $90.

Rating:

5.0

None, the experience was great.

Rating:

5.0

Service was great, staff was very helpful.

Rating:

5.0

I have used this location so many times and never have had this experience but this particular truck was in really bad shape and I am going to outline all of the things that was wrong with it and I feel like for a loyal customer like me this is unacceptable and I should be discounted something for my troubles. I could have ruined the things that were in my truck because the suspensions and the shocks on that truck were completely gone.The visor kept falling down. It’s not secured. I didn’t have a handle to hold on to pull myself up to get on the truck. The tire light is on the car didn’t have a I didn’t have a rearview camera like the last one. The suspension is terrible. I hit every bump the car feels like the truck feels like it’s leaning on the left side. Driver door and passenger side door difficult to keep closed. Won’t close on the first time try have to slam it really hard. The door panel would pop and make a loud noise every time we open the door. It felt like it was going to pop off what if it popped off while I was driving or while I was using the truck just unacceptable. You really have to do better with your quality of vehicles

Rating:

5.0

The 2 young gentlemen took great care of me.. definitely worth the money and very convenient.

Rating:

5.0

No improvement needed , REPS and ALL SERVICES WERE GREAT !

Rating:

3.0

I was told it was 5/8 of a tank of gas and went left. It only had half a tank which I did not notice until I was down the road. I went 41 miles. I purchased $12 worth of gas and left a receipt in the truck. I was charged $22 more after that which I’m not happy about.

Rating:

4.0

Unit was clean but not well maintained. The drivers door indicator was malfunction and was hard to secure it closed. The tire pressure indicator was giving an indicator that needs service.

Rating:

2.0

The truck had all sand and rocks in the bed. I had to sweep it all out before putting my stuff in. I pad for 50 miles and went 8 over. I had left the truck with more than half a tank of gas though. I feel the gas should offset the milage. At the end of of my experience I had someone waiting to drive me home and a big truck pulled into return. The guy had them pull up behind the car waiting even though I notified him.

Rating:

5.0

Renting our UHaul Van was a perfect experience. Jacob S was so knowledgeable and friendly. The rest of the staff was so nice too. I would highly recommend this location.

Rating:

1.0

They are getting way too expensive.

Rating:

2.0

The truck was horrible vehicle stability light on there was a rattle underneath the truck and vehicle smelled like drugs

Rating:

5.0

Absolutely nothing. I don't need to know how much they make to know that the employees at this location are perfect and deserve a raise.

Rating:

3.0

Back gate for the trailer didn’t have a pin to keep it closed and was rigged with chains and screw closed carribeaners. I had to drive to a hardware store to unscrew and open the gate. This rigging of the gate is unsafe and rendered the gate useless

Rating:

5.0

Lower per mile charge.

Rating:

4.0

Everything was good. Just keep providing great service.

Rating:

1.0

The trucks inside while clean was not properly functioning according to normal standards.

Rating:

3.0

The service I received during my visit was good. However, when I returned to my vehicle in the U-Haul parking lot, I discovered that it appears another car or truck had hit my car, resulting in a broken taillight. There were pieces scattered on the ground around my vehicle. I called the location early in the morning and was advised to submit a claim. I am very disappointed that no one notified me about the damage, and I had to return late at night to find my vehicle in that condition. I would appreciate a prompt review of this matter, including any available camera footage, and guidance on the next steps to resolve this situation.

Rating:

5.0

Everything was great

Rating:

5.0

I forget his name but whoever helped me at the hurfille road location in Deptford was amazing and should be a manager if he’s not already

Rating:

3.0

I have used this location many, many times. I reserved a cargo van as that is what I needed. When I arrived, the van was there and the keys were missing and could not be located. I will say the man on duty was also frustrated by this and was very accommodating in getting me into a 10ft box truck so at least I had something. The box truck was not clean inside the cab and the steering wheel shook while driving at certain speeds so it may need to be serviced. I put that I would recommend the location because out of the many times I have used this location, this is the only time I had an issue so maybe it was a one-off experience.

Rating:

1.0

Terrible - I originally scheduled a UHaul pickup for 10:30 (mobile pickup) at U-Haul Moving & Storage of Clementon 08021 I called UHC and they advised me the location was rescheduled due to snow at 11:02 to LOUS AUTOMOTIVE CENTER 08012 and then at 11:17am it was rescheduled AGAIN to U-HAUL OF DEPTFORD, 08096 I don't see how this is fair. They did not advise us until AFTER our reservation time and we were driving all over to get a UHaul. All UHC could do was lower our mileage rate which I feel is still unfair. Please advise and explain. Order Number: 15972594

Rating:

5.0

The pick up was great, but... not to thrilled about the long drop off experience

Rating:

5.0

My issue was I paid in full per rep at the location however uhaul continued to try to charge my card for almost double my rental more than once. I have emails from my bank however the location knows nothing! Very frustrating

Rating:

5.0

The gentleman that handled my rental was very professional. Everything was prepared when I arrived and it was painless and went very smooth. Asset to the company.

Rating:

2.0

I reserved a hand truck, you had none. My initial receipt said there was 3/4 tank of gas. The truck was empty and said service the airbag. I went back in, my assigned another truck with the alert that the tires needed servicing. This is ridiculous. I didn’t rent from you guys in August because you couldn’t attach a hitch to my SUV. I’m done. Never again. I have photos of the above if you don’t believe me

Rating:

5.0

Do nothing mechell was very accommodating and personable

Rating:

2.0

Customer service

Rating:

5.0

Great job prices are right!

Rating:

5.0

Jordan, I believe that's his name, was very pleasant at the front desk. I appreciate a calm and collected person, especially in a retail setting, particularly when someone is handling everything on their own. He was excellent at multitasking and overall a nice person—funny, too! Everything went smoothly, and we truly appreciated it. Thank you!

Rating:

1.0

U-Haul was still dirty from the previous customer. Was charged more than what i was quoted in when reserved in the app. Employee lacks basic customer service training

Rating:

2.0

Associates working the counter didn’t explain or seemed to care about concerns I had brought to their attention. Also was eating their food in front of me while at the counter and talked with their mouths full.

Rating:

1.0

When I first arrived they tried to give me a truck with no gas and told me that I had to put gas on me and they would reimburse me. When I objected to it they made me wait and took other customers while I stood there. Then finally he comes back in and tells me he found a truck that had a full tank. Every single time I go to the Deptford location on Hurffville road there is an issue. It never fails

Rating:

5.0

Great Experience! No issues! Highly recommend!

Rating:

5.0

The staff was extremely friendly and patient with my transition as I encountered issues with my card payment at first. The staff keep a wonderful “ I can help you” attitude and at the end made the experience normal for me! Thanks guys! Definitely will recommend this location!