Customer Reviews for U-Haul of Deptford

3450 reviews

1201 Hurffville Rd   Deptford, NJ 08096
(Deptford Mall)

(856) 251-0075

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(856) 251-0075

1201 Hurffville Rd
Deptford, NJ 08096
(Deptford Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

The phone person did a great job finding a pickup place that wouldn't cost me a tolls to get. Now the phone system should have a Q where you can leave your number and they will call you back when they get a chance cuz one time it told me I was going to wait 45 minutes and I couldn't wait I called back another time and it was about the same and I couldn't wait again and I called back maybe third time maybe fourth and it was a short 10-minute wait so I did and that's what I got the great help thank you so much

Kevin S. 
Rating:
2.0

I am not sure where the issue went wrong but I was overcharged by a day.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

nicole J. 
Rating:
5.0

Customer did not leave a comment.

Stacey C. 
Rating:
5.0

Customer did not leave a comment.

Reyna B. 
Rating:
5.0

Customer did not leave a comment.

Hosea J. 
Rating:
5.0

Everything went smoothly

James F. 
Rating:
5.0

Thank you !!

Maureen C. 
Rating:
5.0

Customer did not leave a comment.

Grabiel S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
3.0

The U Haul truck was clean..but it ran terrible...I didn't think we were going to make it..and we only went 15 miles away..

ROSEMARIE G. 
Rating:
5.0

Customer did not leave a comment.

Renee M. 
Rating:
5.0

Amazing customer service. Thank you!

Naymish P. 
Rating:
5.0

Paul is always amazing and goes out his way to help every time I rent a u-haul.

kendra W. 
Rating:
5.0

Customer did not leave a comment.

KAAMILYA M. 
Rating:
5.0

Service trucks better!! But overall, great experience and met my needs!

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Anna K. 
Rating:
5.0

its fine as is.

Lawrence D. 
Rating:
3.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Nothing Thanks for another great transaction

Robert S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN V. 
Rating:
5.0

We were very happy with the service we received. Thank you again Albert Hastings

Albert H. 
Rating:
5.0

Customer did not leave a comment.

Diane P. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Paul the GM fixed my 2, yes 2 open contracts. And charged MY credit card not the one they had on my contract, god knows who's that was. Some poor sucker would have been charged for my rental. What a mess, but Paul fixed it all.

PETER B. 
Rating:
1.0

Stop using my email address for this customer please...

Kareem J. 
Rating:
5.0

Overall experience was fantastic. I have used this location several times and have always been completely satisfied.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Thank you Deptford UHaul team. Once again great Job!

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Brady L. 
Rating:
5.0

PERFECT Customer service. clean well maintained truck! no surprises no hassles and EXCELLENT service by both employees - picking up and returning

STEPHEN M. 
Rating:
1.0

Overcharging, paid for insurance and rock hit windshield on highway and the box truck he rented us was extremely loud. when you turned it on sounded like it would blow up and we notified the manager who is also suppose to be a neighbor and friend. His name is Paul and manages U-Haul in deptford on hurfville road, nj. We advised him we'd call the owner or his boss for a refunded because he wouldn't switch our truck. He said he'd get everything straightened out. Until one morning my wife and I woke up to the truck towed with all our belongings. And police called stating me stole catalytic converters off the vehicle? We reported it same day have records of phone call . He said there was nothing he could do besides give us an extra day . Who would want that? Now we owe 3500$ and have a delinquency and all of our belongings stolen . Never again will we use uhaul. That's horrible.

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

SAM B. 
Rating:
5.0

Customer did not leave a comment.

Francis W. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Quick and easy from start to finish

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

Andre M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Herbert D. 
Rating:
5.0

great service!

Galo A. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Frederick S. 
Rating:
5.0

All good. Keep up the great service.

Lenora S. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Cortlandt A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Nothing, the man who helped me was great!

Raymond S. 
Rating:
1.0

The service representative could have been more helpful when I made the initial reservation. i told him i needed a 6 X 12 trailer with a hatch to transport an ATV. I rented the vehicle for 24 hours but once i got home realized the hatch is only 57 inches. i returned the vehicle within an hour and half from renting it (given it is a 30 mile distance each way) explaining it would not work and why. i was charged the full amount with a 20cent ($7) discount on the gas. I won't rent from this location ever again and will check with other rental companies in the future.

Paul M. 
Rating:
5.0

Staff was very friendly and it was an easy process!

Sandria A. 
Rating:
5.0

Paul and his team were freindly great will definitely use this location again if I ever need another truck

Anthony D. 
Rating:
5.0

I didn't have any issue whatsoever. Pickup and drop-off process were as easy as could possibly be.

Matthew W M. 
Rating:
5.0

Truck was clean but engine ran very rough, windshield wipers need replacing and steering was loose. Besides that, which didn't effect my overall experience, everything was good. Would use this location again.

George P. 
Rating:
5.0

Customer did not leave a comment.

donna M. 
Rating:
5.0

Paul was especially courteous. Signing out and back in was so easy. I will come to you again...Thanks.

David D. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

The trucks should have a full tank of gas when they are picked up. We do not pump our own gas in New Jersey so returning the truck with the same amount of fuel can be a hassle or may not be possible depending on how busy the gas attendant is. This "fill the tank only to where it was originally" is laziness on part of your staff or a scam to get extra gas. There is a gas station 1/4 mile from the U-Haul store. Charge people a refueling fee if the trucks are not returned with a full tank of fuel. All the car rental companies do this, so U-Haul can do this.

Gregory C. 
Rating:
5.0

Handsome workers and even handsomer prices

Blaine H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Damon C. 
Rating:
5.0

I absolutely adore this location! I always rent from here, because the staff is helpful, friendly, professional, & absolutely wonderful, and the vehicles have been top notch, well cared for, & available when I go to pick them up - every single time.

Dawn D. 
Rating:
5.0

Customer did not leave a comment.

Dawn L. 
Rating:
5.0

Customer did not leave a comment.

Romeo R. 
Rating:
5.0

The front desk person was very polite and knowledgeable. It was a very pleasant experience.

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Honestly, nothing. Both the pickup and drop off were quick and the personnel was great.

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

Gerard B. 
Rating:
5.0

ALL EMPLOYEES WERE VERY HELPFUL NEW THEIR JOB WELL AND GREAT CUSTOMER SERVICE ! THANK YOU

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Kristin S. 
Rating:
5.0

Staff was friendly, helpful and super fast. Couldn't think of a single improvement.

William H. 
Rating:
5.0

Customer did not leave a comment.

Priscilla W. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Everything went smooth. Great customer service at the location by employee. Hitched and unhitched the trailer without delays. Will revisit

Irving C. 
Rating:
1.0

Make sure your vehicles are maintained probably so renters property doesn't get destroyed!!!

Nicole G. 
Rating:
5.0

Blaine Hopps was a great help in securing my rental!!

Karyn P. 
Rating:
5.0

No improvements needed experience was amazing and super simple and efficient thank you 🙏🏼

George S. 
Rating:
5.0

Customer did not leave a comment.

Christoph F. 
Rating:
5.0

Customer did not leave a comment.

Bronetta O. 
Rating:
4.0

Customer did not leave a comment.

Warren B. 
Rating:
5.0

Customer did not leave a comment.

Fred A. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Leslie H. 
Rating:
5.0

Customer did not leave a comment.

Abraham B. 
Rating:
5.0

Mister Heriberto was so nice !!!! Made me forget about the bad service I had to begin with in blackwood. Helpful and full of kindness and amazing customer service. Definitely recommend this location because of him!!!

Huu P. 
Rating:
5.0

Customer did not leave a comment.

Leonides R. 
Rating:
5.0

Offer mileage discounts for returning customers

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
4.0

Service was good some of your newer associates need additional training but otherwise all was good

Bethann F. 
Rating:
5.0

Blaine & Tyler were professional & efficient. In & out easy rental, greeted me at the door when I returned. Inspected truck immediately got the miles checked the gas and checked out in under 5 minutes!!! The best.

Frank A. 
Rating:
5.0

As always the staff was friendly and courteous.

ALANNA O. 
Rating:
5.0

My experience was great. Everything was clearly explained. Very professional and friendly staff. Quick and easy check in

Bronetta O. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top