The gentleman that was working during my rental period of about 2.5-3 hours was super helpful. He switched out my hitch for me and hooked the trailer up. When I returned it, it was pouring and I was setting up to park the trailer but instead, he came out and did everything for me and waved me on that I was good to go so I never had to leave my vehicle and get soaked by the rain. This process could not have been more easy.
DIANE DCustomer Reviews for U-Haul of E Islip
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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KELVIN CThe trailer that I reserved was unavailable on the morning of pick up I didn’t have the ability to change my date. U-Haul gave me a larger trailer and upon return credited me the difference between the two sizes. I was grateful they were able to accommodate me and understand. It’s not You‘s fault when a customer does not return equipment on time.
DANA LFront windshield was extremely dirty . Other than that everything was good
WILLIAM EI have rented from this location many times, and will ONLY do business with this location. The staff here is fantastic, and always go above and beyond to make sure we have what we need each time we rent here. Customer service is top notch, and this office is immaculate, always. Highly recommended to everyone looking to rent a truck or trailer!
KIMBERLY MJust keep doing what you all are doing, it"s working.
PATRICK SExcellent Service ii
EDDY L⭐️⭐️⭐️⭐️⭐️
JUAN GSimple drop off
monika kGood service friendly people
BOYDE ACustomer service was excellent, personable & knowledgeable
ELISE MAwesome service, nice and friendly worker, recommend East Islip Uhaul to anyone I know.
HEATHER NThe gentleman who took my call, Patrick and the mechanic who installed the hitch, Andrew, were both super helpful and accommodating. After a bad experience with the call center, and misinformation, all was resolved with the help of them. I would highly recommend this Center, due to the professionalism and helpful nature of the employees. Thank you so much!!!
Deborah CStaff very helpful and courteous
SANTO CVery nice
JOHN PStop using false advertising to rent a truck! There was nothing $19.95 about my rental! It is a flat out lie
RICHARD Wcustomer service was excellent
JANET OOUTSTANDING SERVICE AS ALWAYS!!! Highly recommend!!
SCOTT W🌟🌟🌟🌟🌟
JUAN GAwesome, customer service 👏
JARIS IInstall done with 5 stars.
Stanley LGreat staff always make it easy. Renting from them many time.
CHRISTINA MExcellent experience!
MICHAEL R5*****
RALPH FBest customer service.
RAFAELA CEverything was great.
EDWARD BFantastic staff and super easy transaction/return process! Very happy I live nearby 😎
RALPH JEverything was great . The customer service rep was very helpful and quick . He was very professional !
TARA Si use it most the time because they are excellent to work with
RAYMOND Lgreat customer service, helped me inmedieatly for pick up and return. flawless trasaction
EDWARD BExcellent service and dependable equipment!
SCOTT CNothing. This place is top notch! I would go here even if I moved an hour away.
RALPH JThe plug for lights on the trailer were bent and one broke
MATTHEW JAwesome people and very helpful.
FRANK TGreat service and staff!
RACHEL AAndrew Rizzo and his crew go above and beyond when it comes to customer service. I've had to text and call Andrew on his day off over the years and he's always had a truck ready to go. As a business ownerť he's an asset. David E Murphy Durector of Op.u.lence East Islip, NY
David MVery good
JOSE LThey were great! Did an awesome job and I didn’t even have to wait long for the job to be done. I left it and they called me within a reasonable time.
Elizabeth Ostaff was friendly and accommodating. Transaction was simple and quick!
RALPH JExcellent All-around Experience
RONALD ANice and easy Rental!Employee was terrific!
JASON PI think the same to me to the next customer
ELSON AThe team in East Islip is amazing! I would highly recommend renting from this location
Christine Tvery helpful
RAYMOND LAlways happy w uhaul ei.
MEDORA CThe gentleman at the register was extremely helpful and I wanted to express my gratitude for making the rental process quick and easy
EDGAR JNothing Everything is perfect 🤩 nice attention ⭐️⭐️⭐️⭐️⭐️
JUAN GGood customer service
JAMES GThis guy is amazing; what a great services ; really appreciate
NASSER ARental process and pick up/drop off was easy, fast and convenient Staff was professional and knowledgeable.no complaints.
ANTHONY JClean the windshield and change the wiper blades and clean inside better
GLENN MThe gentleman that helped us was very polite and helpful it was a very considerate person. He’s a great employee.
DIANE LDon’t mislead the customer into a unilateral contract when you have no intention of honoring the contract. Express or implied.
ANDREW EExcellent service and equipment
JOSEPH CAwesome service
ROBERT MLet me start by saying, what a trying time for a person to have to deal with moving. I always use Home Depot. After using this location I will never use a HD again. I will never use 1-800-U-Haul over phone again. The employees can make or break customer satisfaction. The 2 employees at I interacted with at 221 Carleton Ave East Islip NY during my rental were amazing. They were so professional and patient. They explained and guided me through this whole process. Andrew was amazing. The other gentlemen at pickup was so helpful as well. I was really wowed at the customer service I received. It made my move a success.
TARA ASo much easier and less expensive that those other containers. Smaller so if you need to get to something inside it’s not a major event. You can order more than 1 so easy to keep things organized
michelle b | Overall Experience