Customer Reviews for U-Haul of Eastland

1,943 reviews

12580 E 21st St   Tulsa, OK 74129
(@ 129th St and 21st)

(918) 437-3134

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(918) 437-3134

12580 E 21st St
Tulsa, OK 74129
(@ 129th St and 21st)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Walter M. 
Rating:
3.0

It is a very busy location. The front desk staff needs more help. It's ridiculous that companies raise their rates and make more profits and the ‘working class' is struggling to keep up with less help. The lady that was there On 8.11.2022 was working so hard with all the calls and the line kept getting longer and no one came out to help her. She kept her cool the entire time but I could tell she was stretched very thin.

Brenda R. 
Rating:
5.0

Know your miles.

Juan L. 
Rating:
5.0

Just doing what you're doing, always nice and kind.

GREGORY R. 
Rating:
5.0

Everything was wonderful. The people were friendly. Check in and check out we're smooth and efficient.

Shanequa R. 
Rating:
5.0

Customer did not leave a comment.

Alfred B. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Agents very professional.

BYRON F. 
Rating:
5.0

Wonderful manager. Fast service and great treatment

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

You need more then one person at this location. At least two people. One on the desk and the other for installations. The gentleman was very polite and knew what he was doing. I explained something went bed the last time and he advised he was careful and knew what he was doing.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

Customer did not leave a comment.

Lyle C. 
Rating:
3.0

I was charged twice for the rental if my trailer on 7-1 it's 7-7 and it's still has one charge on my account for full price in pending status

Robert N. 
Rating:
2.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

quienzetta M. 
Rating:
5.0

A secure place for customers to leave heir own vehicle would be nice. Someone entered my locked vehicle during the few hours I was renting your truck. No major damage or things lost but left me with an unsettling feeling.

Debra D. 
Rating:
2.0

Customer did not leave a comment.

Kris H. 
Rating:
5.0

Customer did not leave a comment.

Gerardo S. 
Rating:
5.0

I tried to access the uhaul website to change drop off locations. I entered a call back request, received the call back, only to wait for 45 minutes, only to be cut off after 45 minutes of waiting on the phone. All of the personal interactions were fabulous. Your automated system is horrendous.

David D. 
Rating:
1.0

i called in advance to talk to someone about a trailer rental and was given information on how to get one for a few hours and was not told i had to do the stuff on my phone anyways so when we show up to get the trailer we get left in the building sweating for 20 minutes to just then be told we had an entire process to go through still. the guy there had no clue what he was doing or even why i had to pay almost $100 for a $14.95 posted rental it was ridiculous and the worst experience i have had with a uhaul location

John F. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
2.0

We had a reservation to pickup our rental @8:30..no one was there..when my husband finally got someone to answer, they texted and said they were in a meeting. Finally arrived a little after 9:00 and then sent us to another location a mile away to actually pick up the truck. We had people we were paying to help us ready to meet us and we ended up being over 45 minutes later due to this glitch.

Robin R. 
Rating:
4.0

Customer did not leave a comment.

TSONG SAWH L. 
Rating:
5.0

Fast and friendly

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

ron B. 
Rating:
5.0

Customer did not leave a comment.

Alicia R. 
Rating:
5.0

Customer did not leave a comment.

ShannonClay H. 
Rating:
3.0

Customer did not leave a comment.

Austin J. 
Rating:
3.0

They told me I would receive a credit since I picked up the truck with 1/8 of a tank of gas and then they charged me 175 plus I had to fill the tank back up to 1/4 of a tank.

summer H. 
Rating:
5.0

The young lady that checked me in was the fastest and most courteous and helpful of any checkin I have ever had at any location. She should be a trainer of new employees.

Ronald T. 
Rating:
5.0

Your computer "system" SUCKS. Very difficult to use and navigate. Fire your IT clown.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

MARIO A. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Darin M. 
Rating:
5.0

Super simple after hours drop off.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Zach R. 
Rating:
3.0

Customer did not leave a comment.

johnny F. 
Rating:
5.0

Customer did not leave a comment.

Jarred B. 
Rating:
5.0

Customer did not leave a comment.

CLYDE B. 
Rating:
5.0

Customer did not leave a comment.

Rianna B. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Bernice M. 
Rating:
5.0

Customer did not leave a comment.

LaKesha C. 
Rating:
5.0

The service clerk had a very good attitude this morning. I appreciate it tremendously.

Michael D. 
Rating:
5.0

All was good and safe.

Orlando C. 
Rating:
5.0

Everyone was helpful and respectful. Thank you.

trixie W. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Nothing

Dorothy T. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Sherry D. 
Rating:
5.0

Customer did not leave a comment.

Aubry T. 
Rating:
4.0

The reservation clerk lied about there being g a military discount.

JOhn S. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Axton M. 
Rating:
5.0

Easy pesy

JESSE M. 
Rating:
5.0

Customer did not leave a comment.

cornelius H. 
Rating:
5.0

Nothing everything was explained and good…Thank you

GLORIA W. 
Rating:
5.0

Customer did not leave a comment.

Carla M. 
Rating:
3.0

Asked for 10'. Called to. Inform 10' after booking online. Was told it wasn't a problem. Went to pick up truck, only had 15' available.

KIMBERLYLYNN W. 
Rating:
5.0

Customer did not leave a comment.

WALTER G. 
Rating:
4.0

Customer did not leave a comment.

VIRGIL G. 
Rating:
4.0

WE DID NOT GET THE DELIVERY VAN WE HAD REQUESTED AND INSTEAD GOT A BOX TRUCK WHICH MADE OUR SITUATION VERY DIFFICULT. MAY HAVE TO DO SOMETHING DIFFERENT IF THAT EVER HAPPENS AGAIN - WE RENT 2 DELIVERY VANS TWICE A YEAR.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Doyle F. 
Rating:
5.0

Both locations were great!! Amazingly friendly employees, especially Addie in Plano. Tulsa employees were also quite helpful.

jami J. 
Rating:
5.0

Customer did not leave a comment.

Alyssa S. 
Rating:
5.0

The only issue I had was the mileage that was included

DAVID W. 
Rating:
5.0

They helped me transfer my location to a closer one and got me the original 10 foot truck I requested. Great customer service

Eric G. 
Rating:
4.0

We were not told when we extended the rental that extra miles were not added so it ended up costing another $200 on top of what we paid to extend the rental. Next time we will use Budget or Penske.

MARK S. 
Rating:
5.0

Appreciate the service and customer support!

DEAN B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

STUART B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Ya X. 
Rating:
1.0

We were told to return to the location we had the reservation at originally and did what we were told and they are still trying to charge us 114 dollars for returning to the wrong location..never will i use uhaul again..

Cory B. 
Rating:
5.0

Customer did not leave a comment.

Kristin H. 
Rating:
5.0

Customer did not leave a comment.

Betty S. 
Rating:
5.0

the truck was ready to go all accessories on board. the customer service guys were kind and professional.

David S. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
4.0

Customer did not leave a comment.

TERELL R. 
Rating:
2.0

leaking truck

FRANCISCO G. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Cory M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

staff is very good here responded to all my inquiries n concerns

SIDNEY ISSAC R. 
Rating:
5.0

Customer did not leave a comment.

MARANDA C. 
Rating:
5.0

Light in box did not work. Recommend personnel advise customers to check that in addition to other checks they advise customers to do. Opening the trailer to check was not on my radar.

randy G. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

BYRON F. 
Rating:
5.0

Customer did not leave a comment.

Byron F. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
4.0

The employees of UHaul should not ask the customers to assist in installing the trailer or assistance in attaching it to the UHaul. This could be a legal issue for the company as well as the customer.

RENA D. 
Rating:
4.0

Should credit some miles due to having to drive 15 miles to pick up since not available equipment in my town (we have 4 U-Haul centers in town). Also, dolly and 6 blankets are nice to keep in truck but should be removed due to space being taken up when not requested.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

EYSER R. 
Rating:
3.0

Took 6+ months 2 get a question answered. Woman in charge of accts attempted -- unsuccessfully 2 bully me. Managed 2 work out settlement agreement w/ someone from regional ofc. Still have issues 2 fix

kathy j.  |  Overall Experience 
No reviews have been submitted for this location.

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