Customer Reviews for U-Haul of Elkhart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Elkhart

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Randy E. on

Rating:

Zach was very professional and friendly. I had pre-registered, so office work only took a few minutes then he spent a few minutes to connect the trailer to my vehicle. I will bring my business here again.

Greg S. on

Rating:

Customer did not leave a comment.

Sandy M. on

Rating:

No improvement needed. Excellent service!!

Richard B. on

Rating:

Customer did not leave a comment.

Nicole G. on

Rating:

Called the day before pickup and was told we'd have the newer 26' with cruise control for our 600 mile journey. Arrived to find an old GMC with a bad window and no cruise. Horrible experience and will never use Uhaul again. Lucky we made it safely with the dangerous vehicle we were given. Shame on you Uhaul, putting amateur drivers behind the wheel of a dangerous and poorly maintained vehicle that is over 26 feet long and 20,000 pounds. Could not have been more disappointed in our experience.

TAMI B. on

Rating:

The customer service people were excellent. However what he had to go thru because you guys had gas wrong was ridiculous.

Albert W. on

Rating:

Found both tires were in an unserviceable condition AFTER we were on the road. On the tire that held 65 psi, the sidewall was cracking through, the other tire was near flat, ie, 15psi after 1/2 hr of driving, tire temp 150 degf the other tire, 112 degf. Noted all this when I turned it in

Jennifer F. on

Rating:

Rude staff

Monroe Y. on

Rating:

Customer did not leave a comment.

ROBERT DAWN H. on

Rating:

The U-Haul 20 foot truck broke down on our trip. Truck was unable to negotiate the Wyoming I 80 road grades while hauling our car by the car trailer we also rented from U-Haul. We had U-Haul service come out and service the Truck - it took over 6 hours to complete repair. We lost a day of travel. We were fortunate that we had enough drivers to unload our car and drive it to our final destination

David B. on

Rating:

Make sure everything is ready to go when you say it is. I was told it was ready & it wasn't ready to go upon arrival.

Matthew K. on

Rating:

The person was extreamly nice and helpful, I was there close to closing even.

James B. on

Rating:

It was all good, Marty was courteous and helpful.

Alfredo R. on

Rating:

Thank you

Dale O. on

Rating:

Quick and efficient service desk. The 15' truck more than satisfactory.

Steven H. on

Rating:

No improvements necessary. Check-in and check-out was smooth and efficient. A special thanks to Sandy who offered exceptional customer service at check-out.

Autumn G. on

Rating:

Customer did not leave a comment.

Janet O. on

Rating:

Customer did not leave a comment.

tyler c. on

Rating:

Customer did not leave a comment.

Emily P. on

Rating:

Nothing but a positive experience. Will be the ONLY Uhaul store I will ever go to. Very pleased.

Timothy T. on

Rating:

Customer did not leave a comment.

cheryl w. on

Rating:

Customer did not leave a comment.

jonh d. on

Rating:

Customer did not leave a comment.

john h. on

Rating:

Customer did not leave a comment.

Nathan M. on

Rating:

I dealt with two guys one I don't know the name and the other I think his name was Zach. He was a bigger dude who is into racecars. Well he was nice and professional. The other guy and the manager however were the rudest people I've felt with in a while. The other guy came out completing about the customers to us and Zach. Then he complained about us and the pick up location to us because it appeared the pickup location too the assisted vehicle unload fee. He then wanted us to pay that fee again because he wasn't going to do it for free. Then Zack helped us regardless and he ran off. Then the manager started telling and getting into Zach for helping us unload the vehicle. The best part of the experience there was leaving and coming back to return the truck after we unloaded it and only Zach was there to help. Thank you save and I apologise if I got your name wrong!

LEE H. on

Rating:

Marty and all the staff were wonderful. They were helpful and kind. I can’t recommend this location enough. Everything we had asked for was provided, and they even helped with things we had forgotten to think about!

Michelle D. on

Rating:

Customer did not leave a comment.

jerry k. on

Rating:

Offer a free bottle of water upon leaving with rental. Other then that all was great

Shannon T. on

Rating:

I ordered a trailer on Friday and told me it was all taken care of I got there Saturday you had no trailer and then the guy took another phone call left me on hold for 10 minutes while you talk to somebody on the phone I had to rent a trailer Sunday for double the price Collier go U-Haul 1-800 number nothing but a recording yeah I'm really mad pretty pissed off I think you owe me a refund I will never go there again and use your service I will tell all my friends not to use your service you suck I'd like to get my money back to tell you the truth or at least half of it

John W. on

Rating:

Customer did not leave a comment.

Brad M. on

Rating:

Customer did not leave a comment.

Anne K. on

Rating:

Helpful and Ready

Alan H. on

Rating:

Customer did not leave a comment.

anthony d. on

Rating:

computer systems were slow. waited 30 min for service. was told one place to pick up on confirmation email when pick up locations was 22 mies away from what i was told. i will rent from local equipment rental then ever rent again from uhaul.

Scott L. on

Rating:

The train tracks are very loud.

Hillary H. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Staff was very friendly and efficient. Was in and out quickly

John S. on

Rating:

Personnel friendly & knowledgeable.

Deb O. on

Rating:

Customer did not leave a comment.

vickie r. on

Rating:

Everything went well and I was in and out very quickly good customer service

John W. on

Rating:

Check out and setup of the new ball on my hitch was easy as Zach the agent took care of everything. Very professional and helpful to get me all setup quickly. Somewhere along the way, the electrical cable for the trailer lights stopped working and had no lights on the trailer. Having not touched that setup at all during the rental, something clearly went wrong and the agent was very gracious in helping determine this in troubleshooting and didn't blame me for it. Was such a refreshing approach to the experience (because things go wrong) and to know that he apologized and did his best to help with the early checkout and getting it all back really made it a very easy and pleasurable experience. Will need to rent again for another move in 2 weeks and will absolutely come back for that same trailer (once wiring fixed) to rent again.

edward B. on

Rating:

Customer did not leave a comment.

Gerald H. on

Rating:

Sandy and Milton are the best. Of course, they learned from the best, the owner and branch manager. I will literally go nowhere else because of the service, professionalism, pride, dedication, and enthusiasm is the best here. If they do not have it, they will do their best to get it or find it for you! By the way, this is my second time using them, and it keeps getting better.

David F. on

Rating:

Truck was older and a little annoying, the window crank handle kept popping off. Seat belt would not retract. But not bad.

Brittany Y. on

Rating:

Customer did not leave a comment.

Stephanie H. on

Rating:

Customer did not leave a comment.

Katy M. on

Rating:

Too expensive for an hour of use

Tracey A. on

Rating:

Customer did not leave a comment.

Eugenia M. on

Rating:

If they are outside with other responsibilities it would be nice if they had a call alarm

Steve V. on

Rating:

Customer did not leave a comment.

JAMES E. on

Rating:

The trailer leaked bad

Luella H. on

Rating:

Customer did not leave a comment.

Nikita J. on

Rating:

I dealt with Milton and Marty and their customer service was exceptional!! I was in and out in a timely manner and Milton made sure all of my needs were met. I will continue to visit this location for all of my moving needs as well as send all friends and family to this location!

coreena s. on

Rating:

Customer did not leave a comment.

Debra W. on

Rating:

I have used U-haul of Elkhart several times over the past few years. Never any problems with equipment. Always great service! I will be a repeat Customer.

Joseph D. on

Rating:

Staff was very friendly and helpful. Helped me change from customer pickup to U-Haul delivery.

Ross W. on

Rating:

Customer did not leave a comment.

Joyce B. on

Rating:

first of all i paid for my rental up front on 4/10 for (115.00). Returned trailer on afternoon of 4/15/2019. Now on 4/16/2019 i see another charge on my bank that is NOT MINE. ( $144,00 ) HOW WOULD UYOU FEEL ABOUT THAT??????

Dennis S. on

Rating:

Customer did not leave a comment.

Trenton W. on

Rating:

She gave me a brand new truck with only 194 miles on it. She explained the safety features and how to use my smart phone to return my van.

Joshua B. on

Rating:

Customer did not leave a comment.

Elizabeth B. on

Rating:

Make sure the pods arrive on the day scheduled in both locations. Mine was late arriving and at delivery.

Sharon S. on

Rating:

The gentlemen working that day were very helpful and friendly

ellen d. on

Rating:

Martin and milton were both wonderful to work with. Helped with all aspects of the move. I will recommend this locations to all that will listen.

Tarell L. on

Rating:

Customer did not leave a comment.

Zach E. on

Rating:

Customer did not leave a comment.

Michael S. on

Rating:

Nothing

Marissa G. on

Rating:

The pick up location added 20 miles onto my trip which I had to pay for. This location was not my preferred location. I was told my preferred location didn’t have the truck available but one 3 minutes away did, I said that was ok. Then another day later they changed my location again to one 10 miles away.

Wayne S. on

Rating:

Customer did not leave a comment.

Debra W. on

Rating:

I have used U-haul of Elkhart many times and have always been very happy with the service and the equipment.

Ann W. on

Rating:

Customer did not leave a comment.

Mike Z. on

Rating:

There was only one person running the store and it was too large for that. The auto transport I rented had a tire web that was torn and unuseable. It took me 1.5 hours to get the vehicle and auto transport rented, even after I did the express check-in online.

Penny N. on

Rating:

Customer did not leave a comment.

rose p. on

Rating:

Everything went smoothly and was a great way to get my belongings to Indiana from Florida

Chris D. on

Rating:

Employee Martin took care of me. He was truthful and professional

Allyssa M. on

Rating:

My ubox arrived on the 23rd. I was not informed that it had arrived until the 27th. Original order confirmation email stated that my order would be delivered on the 27th but didnt receive until 30th