They did not have the size truck that I reserved online (10 foot ) so having a bigger truck (15 foot) was an inconvenience since my belongings would have fit in the 10’ AND I moved to a city so maneuvering the bigger truck was a challenge.
Rachel CCustomer Reviews for U-Haul of Elkhart
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young man who assisted me in hooking up the tow dolly was truly a blessing. He did a great job!
Norman FFantastic to deal with. Reserved the trailer on line and could not have been easier at pick up. Dropped off before they opened on Sunday and that was an easy process
Joseph BThe gentleman that helped me was quick and thorough. I was in and out of there in under 5 minutes.
Erik PNothing, just wanted to say thank you to the employee that had to deal with the no internet after the storm, he worked with us for over an hour to get our needs met. Thank you Josh
Franklin EI understand there was a storm that knocked out Internet, but it took entirely too long to pick up our trailer. By the time she was done, there was a line of 6 people behind us. The co-worker did seem to be moving faster.
Jerry RDue to storms your location they lost internet. There was NO PAPER backup. If I had not provided my personal hotspot you would not have been able to rent the trailer I needed. Relying solely on cloud and internet is a foolish business plan. This needs to be addressed.
Owen F1) Rae was at the Elkhart IN store where I picked up a trailer. She was pleasant and efficient at hooking up the trailer to my vehicle 5* 2) return was completed by Adrian in Queensbury NY. Also friendly, efficient and very helpful in guiding me to the place where the trailer would be parked 5* Thanks to these two my move was made easier !!
Patrick VWe had to call corp office to correct the issue. There was " nothing" they could do about the addl fee they wanted to call.
Timothy Fpeople that work customer facing must know what they are doing. I interacted with about 5 different employees, and on every occasion, they had to refer me to someone else because they did not know how to help. I had to call multiple times to make sure that my transaction was complete because no one helped me. i want to say good things about my experience, but I can not this time.
Isabel PThe type trailer I rented should have a saftey pin on hitch. The lady who checked me out. Had no idea what a safety pin was.
Charles GFix the ac allergy season is real in Elkhart
Charles WKeep up the excellent work
Bruce AIt sucks that you can only use truck for 6 hours. You can’t move a 3 bedroom home in that short of time. Leaves people looking for other options going forward.
Terrance MLower rates .99 per mile in the city is ridiculous but it got the job done no complaints im happy!
Kevin RMaybe be more professional and understanding of new customers that haven’t used U-Haul before. There’s no need to have an attitude about someone asking a simple question about how mileage works for the trucks. I felt extremely disrespected as soon as I started setting up the reservation I had made with the guy that checked us in, especially when I’m dealing with moving every single item we own into a new apartment with a 15 foot box truck for the first time in my life. I won’t be coming back to this location.
Jacob PI was charged an extra $20 fee for dropping off the equipment after hours when I was told it needed to be returned before they opened the next day and I am NOT happy about this!!!!!!! Why tell me to drop it off after hours if you are going to charge me for it and then not tell me about the potential charge!!!!!
Randy BAn extra hand would help move folks through the line faster.
Mark GOverall was great On the app though the wrong address is listed and sends you across town. I believe it's missing a W for west. 29057 old US 33, Elkhart, IN 46516
Eric BThere was 1 person trying to handle 4-5 different customers at 5 in the afternoon on a Friday. She was doing ok but was very pressured.
Franklin EVerify every light signal works propely also check for leaks before getting the unit and get the insurance also my king size mattres had water stains all over
Luis CCheck out the head light aim. I had to drive it the last two hours on high beam and the headlights were still to low.
Rick BExcellent phone service, an excellent handling of our reservation. And when I got there at the u haul location quick and easy. Rental..
Pedro RNothing. Great customer service
BARBARA LThis location is very clean and organized. The people are friendly and helpful, please don’t change anything about this location
Franklin ETruck was not available at booked location. Was sent to another site. Other site unable to access keys. UHAual App not responsive to access key. Area manager happened to drive up and provided key. Had to return to original booking site to obtain blankets, etc. Discovered truck had padlock - no access to the storage area. Office could not remove the lock. Rep at UHaul of Elkhartwas kind but could not assist. Called customer service; they were able to provide a code for the lock after about 45 minutes of trying multiple codes. Overall delays amounted to over three hours which adversely impacted my loading schedule, etc.
ROBERT BManager and crew were very helpful.
Terry BThis location made our turn-in easy and as quick as these things can be.
Robert YCompleted preregistration on UHaul app but the app didn't work when I arrived to pick up truck.
William sI had a great experience with Rita. Very informative and helpful
BARBARA LI will never Rent U-HAUL again 1800 miles AND NO CRUZ CONTROL MY RIGHT FOOT IS STIFF AND IN PAIN THIS IS RIDICULOUS
ROGER KUnfortunately, 4 lamp shades were damaged beyond repair and several wood pieces were badly scratched. The movers were friendly but not careful or competent packing the units. Very disappointed.
Mary GExcellent location, transaction was fast and smooth. A++++
Chad PThis location was again an unsatisfactory experience. The two women at the location rolled their eyes, had a poor attitude, and I ended up having to call customer service to attempt to reconcile the issues that were going on with attempting to return the truck. There was a gentleman working who attempted to speak and assist us, but the two women gave him a look and he immediately stopped talking. Completely unsatisfied with our experience.
Isabelle NGreat service. The wire harness looks great. Fast and easy.
EVA IAlways have the equipment I need and the staff is always friendly and helpful. I feel like a valued customer.
Peter CEverything went great
Jeremiah BVery easy and affordable
Natalie EI have used this U-haul location more than once and they have always been wonderful to work with.
MELANIE Beverything was really nice just kinda expensive for per mile.
JAYDEN LNever had to go into the building. the outside was organized.
ALAN GWe rented a tow dolly that was in terrible shape, fender had large hole in it and ratchet straps were so rusty they barely worked, someone should do maintenance at this facility
LARRY HI had to switch to this location because the experience at Triple R Express was horrible. There was no one there that could handle my reservation and the guy at the counter called another guy on the phone for him to help me. Then he proceeded to try to get me to charge my account for another extra $100 for incidentals. I explained to him that I have rented from U-Haul many many times and that is not how it works.
John PMore service help - there were several people in line and it took a while to take care of every one
SEAN CEverything was great.
JOSE VWhen a customer comes in to the store, greet the customer. My daughter and I came in and it took the gentleman behind the counter at least 5 minutes to acknowledge we were standing right in front of him. He just continued what he was doing. Very frustrating. Almost walked out.
KIMBERLY SGreat service thank you.
ANDREW SStag at this location has always been friendly and helpful
BRYAN CHonestly, this location is top notch. The knowledge and kindness of their employees tops if off.
DAVID RNone, staff is amazing!
GLENN PNothing,equipment was available,sign in was easy and employees were friendly
MARK MCargo van not as clean in the cargo area as I would have liked. Also, a stale, smokey smell when heat was used. Otherwise, all was great!
TERESA MThe Manager, Josh, offered excellent service in the extremely cold and snowy conditions. The truck was ready when needed and the U-Boxes were placed for easy loading from the cold, wind and snow.
HAROLD CTruck was dirty and smelled like smoke
CHAD F90 minutes waiting for the computers to process the rental paperwork. Very unprofessional.
LESLIE CEverything went smooth
BETH AThe computers seem to need an upgrade here. It took 45 minutes to pick up the trailer because of the computer issues, and also had some connection problems at drop off. Other than that we really like this location
Scott PRea, was very nice and helpful. She explained everything to me even though I have rented several times prior.
ROGER LMake sure that the application actually submits the contract modification. I am now being charged with theft
JORDAN MMartin and milton were both wonderful to work with. Helped with all aspects of the move. I will recommend this locations to all that will listen.
ellen d | Overall ExperienceEverything went smoothly and was a great way to get my belongings to Indiana from Florida
rose p | Overall ExperienceEmployee Martin took care of me. He was truthful and professional
Chris D | Overall ExperienceMy ubox arrived on the 23rd. I was not informed that it had arrived until the 27th. Original order confirmation email stated that my order would be delivered on the 27th but didnt receive until 30th
Allyssa M | Overall Experience