Customer Reviews for U-Haul of Elkhart

2,656 reviews

29057 Old US 33   Elkhart, IN 46516
(Between SR19 and County line Rd)

(574) 295-3986

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(574) 295-3986

29057 Old US 33
Elkhart, IN 46516
(Between SR19 and County line Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly staff

james R. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

Reggie R. 
Rating:
5.0

The man that checked me in and attached the trailer was very helpful and to the point. Pleasant experience.

Cameron B. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

I ordered a dolly with the trailor , and when i picked up the trailor they were out of dollys . That kinda made moving a little more challenging .

charles B. 
Rating:
4.0

Customer did not leave a comment.

randall F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
2.0

Customer did not leave a comment.

AUSTIN H. 
Rating:
5.0

Keep doing more of the same

Evan F. 
Rating:
1.0

Customer did not leave a comment.

BONNIE S. 
Rating:
5.0

great manager - Martin - very helpful!!!

Walter R. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

I rented online and when I got there still spent 45 minutes getting the truck the guy didn't no what he was doing and now I look at my card statement you charged me twice ive rented from the same place 3 other time never had a problem

Lena S. 
Rating:
3.0

Securing a vehicle was a smooth process, and the return process was even easier.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Maybe more than 1 employee per shift

Janine G. 
Rating:
5.0

They are the best!

Elizabeth N. 
Rating:
5.0

good location although renting process was a disaster.

Dennis D. 
Rating:
4.0

I have had great experience with the pick up location in Broomfield, but this time it was just a little sloppy.

FRANK C. 
Rating:
3.0

Customer did not leave a comment.

Ramona M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD R. 
Rating:
4.0

Wasn't aware that I could not return the truck w/o returning the key...took key back today. Just thought it would be safer to take the key with me and return it later...

Judy B. 
Rating:
3.0

Customer did not leave a comment.

Shawn M. 
Rating:
1.0

There was an empty bottle left in the van. The pick-up system wasn't working. The screeching train yard noise while trying to make a call for help was horrendous. No one answered the call after 30 minutes waiting.

Mary E. 
Rating:
5.0

Customer did not leave a comment.

laval M. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

The staff have always been friendly and helpful. I keep returning to this location since I look the excellent service.

Randy E. 
Rating:
3.0

The office itself is rather ragtag, but the lady who runs it is super nice, and the equipment is always in good shape

Drew M. 
Rating:
4.0

Customer did not leave a comment.

Rex H. 
Rating:
5.0

Customer did not leave a comment.

Gail C. 
Rating:
3.0

Well let's see everything was good until I turned in the u-haul. The said it was two gallons low after I done put 15 dollars into it and the gas gage was on full. So they gave me two options 1 I could drive it to the gas station and fill it some more. 2 I could pay 10 more damn dollars so I said whatever and paid the 10. Which I don't think was right for them to charge me after I did go to the gas station and already filled it up.

Mercede B. 
Rating:
5.0

The man at this location who I believe was the manager was kind and very understanding of my situation.

Yancy G. 
Rating:
5.0

People were courteous and got me in and out in a hurry. Equipment was top notch.

Victor R. 
Rating:
5.0

Service was excellent. Very friendly and nice. Couldn't ask for a better experience. I will be using your service again.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
3.0

Customer did not leave a comment.

Annette G. 
Rating:
3.0

Customer did not leave a comment.

ANNETTE G. 
Rating:
5.0

Customer did not leave a comment.

Christina A. 
Rating:
1.0

This was one of the most unprofessional and terribly run businesses we've seen. Will not be returning for any reason.

Lara R. 
Rating:
5.0

Customer did not leave a comment.

Carrie R. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

The employees were friendly and patient

Roger O. 
Rating:
4.0

This UHaul location was very helpful. They helped me get the right wiring harness and worked with my schedule to have it installed. I really appreciate all that they did for me.

Pam G. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

Have the vehicle ready when promised Better customer service

Nancy S. 
Rating:
3.0

After returning the equipment, a representative of this location called me the following day, confirmed my identity, then immediately accused me of stealing personal property of his. The representative described the property as a cooler that was near my returned equipment. After reassuring the representative that I was not aware of any incident, the representative informed me that my return was successful. I will never rent from this location again, and will make it known to friends and family to beware.

Daniel L. 
Rating:
5.0

Fast and efficient staff. Vehicle was exactly what we needed for our local move.

Norm C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Grady R. 
Rating:
5.0

Marty,the mngr of Elkhart uhaul location, was very courteous, knowledgeable & professional. He was understanding when I had to extend my ETA, provided me w/a trailer that was clean & well maintained & a timely check out.

Gazella C. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

I learned that round trip is cheaper. I'll probably do that next time. Reservations don't seem to mean much!

KEVIN C. 
Rating:
5.0

We originally went to Western Avenue U-Haul and the service was awful. Instead of giving up we decided to try the US 33 location. They were wonderful and so great to work with and helped to make our rental experience really nice. I wish I knew the gentleman's name. He was very kind and explained everything to us. Thank you.

dan H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

when someone call talk to them not transfer to customer service to be put on hold for twenty minutes after being on hold for ten minutes

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Shelly S. 
Rating:
5.0

Customer did not leave a comment.

Stanley R. 
Rating:
5.0

Customer did not leave a comment.

KARLWIN EDWARD T. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Alan E. 
Rating:
5.0

Customer did not leave a comment.

Elaine K. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
4.0

Customer did not leave a comment.

Amanda R. 
Rating:
5.0

The young man was very friendly and knowledgeable.

Janelle Z. 
Rating:
5.0

Provide a simple method for securing the door on the trailer. possibly a D ring. Our door opened during our travel and we almost lost our furniture due to rough roads.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

JARED H. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

GARETH N. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Friendly and knowledgeable staff. Can't think of anything to change.

Gregory S. 
Rating:
5.0

Half of the lights on car trailer didn't work and they didn't have any lights to replace them with and no other trailer to swap out with

John J. 
Rating:
5.0

Picked up a trailer that had previously just been returned and they had no time to have it cleaned or anything. Understood. Trailers are getting old and need to be replaced with new.

Ronald G. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
3.0

The uhual was older than I expected but clean. The prices were fair and well communicated. The man working was short with us, it didn't seem like he really wanted to speak to us. I felt like I was bothering him by being there.

Stacy E. 
Rating:
5.0

Went very smoothly the guy running it Was very great 👍

Loren L. 
Rating:
5.0

Excellent service and assistance.assistance.

NELSON N. 
Rating:
4.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

Customer did not leave a comment.

Evan W. 
Rating:
5.0

Customer did not leave a comment.

Darryl R. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
1.0

The owner/manager lied to me and told me I had to buy a hitch to use

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Dustin M. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

24 hour

Mathew M. 
Rating:
5.0

The people be hind counter were great and helpful

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Fast check in and fast checkout

David Z. 
Rating:
5.0

Customer did not leave a comment.

Amber A. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
4.0

Stop charging a 20 after hour fee! OR STAY OPEN LONGER

DEANTE D. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
No reviews have been submitted for this location.

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