Drop off was easy and staff was friendly
FRANK GCustomer Reviews for U-Haul of Elkhart
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I waited 25 minutes for location rep to attend to my trailer drop off.
MICHAEL Sequipment was well maintained, but wasn't swept out before we obtained it. not a big deal as we were able to clean it out easily, but not quite the standard of trailers i'm used to collecting. also, would have been nice to be reminded that i was not purchasing the blankets, only renting them (I misread the information and did not return them initially to the drop off location)
AMANDA YSame as above
TAMRA CVery helpful at the counter, she tried to help overcome some problems created by UHAUL unexpectedly (and last-minute) scheduling me to pick up at equipment at 2 different locations which had the unattended consequences of voiding my original single contract/reservation, adding mileage to my rental and creating new contracts with different (more expensive) pricing.
Irvin BThe working manager helped me right as I walked in the door. The manager and another female employee that were behind the counter were top shelf, very friendly, and were knowledgeable about the equipment. As far as I see it there isn’t much to improve on.
FRANKLIN SPick up and drop off was easy and quick.
WENDY FEverything is great except your after hours check in process. It is almost bad enough I won't rent from you again. Your website doesn't work, It would not capture the GPS location. Charging $25 if a customer won't install your spyware on their phone is extorsion. I spent over 30 minutes trying to get checked in over the phone, for absolutely no reason. Do better. Be better.
STEVEN RVery friendly people working there
Rick CNice people but very long wait to drop off.
NICHOLAS HThe worker was very helpful thank you
KYLE ERear righr car hauler rim broke and separated outer from inner but luckily caught before returning from car show. Took 1 1/2 hours but on a Sunday , understood, to get new tire. All thngs considering. Just a quirky .unforseen mishap.
LAWRENCE LRegular customer and the equipment and service is always great
PETER PVery pick up and drop off
Richard EVery good service everytime....
PETER PExcellent installation and finished on time. I very very pleased they were able to get me in.
Phil RRegular customer and the service is always great
PETER PThe worst consumer service ever they are rude prices go up all the time lied about how many mile was driven
Guy VThe “in town” equipment was old and dirty. The inside cargo area was coated in mud. Surprised it was in service. Employees don’t care.
CAMERON BCheap. Install seems good. Not particularly friendly.
Patrick BLower the price of a 6x12 enclosed. Absolutely ridiculous
HUNTER SIn and out fast equipment great. Wonderful experience
PETER PTake it easy on others
CANDICE SThe vehicle was in bad condition mechanically. It came close to causing two separate accidents due to an idling issue. It also has front end problems. Also was very dirty. Bad experience with uhaul this time.
Dwayne PVery friendly and helpful staff
BILLY Mrunning light on trailer was not working
Sean GVery happy , smooth in every way !!!
JOHN RI like what is going on at this Location. The Guys are very Helpful. Great Job.
MICHAEL FI’ve Rented trailers here on several different times. Each and every time the staff are very helpful and engaging. Always great conversation and assistance!
MICHAEL BHello, The only problem i had was doing the self check in. my phone did not want to hook up to the App., so I was unable to do the check in .
MICHAEL FWhen I need to rent a U-Haul, this is my go-to location. The staff is friendly and helpful. The equipment is well maintained. The hours are good but after-hours returns are easy too with a well-lit yard.
KENT MThe whole rental process was easy and very clear.The Cargo Van was spotless and made our transporting very simple. Price was great too! Josh was polite and professional. We will definitely use U-Haul, Elkhart again.
TED MEverything worked very smoothly! Our containers arrived almost a week earlier than expected, which was nice. Thank you!
Deborah WToo expensive to rent a truck and trailer ! Almost $200 for a few hours...I feel like I was screwed over but I didn't have a choice. My car broke down and that was the only way I could pick it up....won't be using U-Haul again.... hopefully.....
STEVEN RHave some one call me I have called the store no help. 574-361-7802😟KimFager
KIMBERLY FAlways very satisfied at this location
SCOTT KThe person on duty did a great job
DAVID DGreat try to help best they could with the Info they had.....
HOPE GGreat location, room to drive around and get hooked up
FRANKLIN EEverything went smooth.
KATHY AThe staff that helped me at pick up and drop off were great!
SEAN CThe engine light was on almost the whole time. The fuel cost was extremely high 3 to 5 mi per gal. The truck went into limp mode. Would not even start sometimes forcing me to have the vehicle longer than expected and costing way more than it should have.
BENJAMIN THad a horrible time trying to do a online pickup up at Memorial Storage 28443 County Rd 10 Elkhart, IN 46514…. Had to cancel the pick up and go to the U-Haul of Elkhart 29057 Old US 33 Elkhart, IN 46516 …. This location was very helpful, but was inconvenient having to drive out of my way.
THOMAS KCourtney has great customer service And very professional . Thanks Samir.
SAMIR RLocating the gas was difficult.
RAEANNA LEasy dropoff.
DAVID KI never expect or demand perfection, only that when something goes wrong or when a mistake is made that it is corrected. This location is absolutely awesome in that respect. Thank you to both Josh and Jacob for their help. Rental is painless, return is painless, and issues, if there are any, are fixed effectively and efficiently. Have a safe season!
PAUL FThe Staff (Josh ) at the front desk was amazing. Helping us find the correct ratchet straps that we needed to purchase. And the young lady that helped us when we returned the trailer was equally as helpful. I apologize I cannot remember her name.
ELIZABETH GI would highly recommend using your services to anyone i know ,thanks for the expedient delivery
Greg BExcelente servicio
JEAN WThe truck smelled like an ashtray. Also, the mileage cost mysteriously jumped from $0.49/mi to $0.79/mi. That will lead me to consider using a different rental company altogether in the future.
Paul Svery easy check in, appreciate the lighting for the return of the 5 x 9 trailer with ramp
David MMartin and milton were both wonderful to work with. Helped with all aspects of the move. I will recommend this locations to all that will listen.
ellen d | Overall ExperienceEverything went smoothly and was a great way to get my belongings to Indiana from Florida
rose p | Overall ExperienceEmployee Martin took care of me. He was truthful and professional
Chris D | Overall ExperienceMy ubox arrived on the 23rd. I was not informed that it had arrived until the 27th. Original order confirmation email stated that my order would be delivered on the 27th but didnt receive until 30th
Allyssa M | Overall Experience