Customer Reviews for U-Haul of Farragut

7,805 reviews

10833 Kingston Pike   Knoxville, TN 37934
(In Farragut W Of Lovell Rd)

(865) 312-8175

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(865) 312-8175

10833 Kingston Pike
Knoxville, TN 37934
(In Farragut W Of Lovell Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ron A. 
Rating:
5.0

I'm 75 years old and can't just jump into vehicles and and take off going down the road unless I'm confident on how to safely drive the vehicle. I think there should be some sort of protocol used to quickly make the renters familiar with how to safely drive your vehicles. Lauren was awesome with helping me, but I felt uncomfortable having to ask for a demonstration on the van. It should be mandatory for all new renters to show they are proficient in how to safely operate your equipment. Thanks for having great employees!

joe E. 
Rating:
5.0

Nothing. All good

Michael P. 
Rating:
5.0

Customer did not leave a comment.

KIM T. 
Rating:
5.0

Customer did not leave a comment.

FRED C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

LARRY V. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Truck was older, little pickup and a rough ride but other than that it handled the job just fine.

Kathryn B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

The truck I received was in need of attention. I was disappointed with how dirty the windshield was, making it hard to see, and the cracked side mirror made the drive feel risky. Additionally, the steering wheel was misaligned, making backing the vehicle up more challenging than it needed to be. While I understand that these get abused, and are not meant to be a luxury experience, the truck seemed neglected. Though the truck was in less than ideal shape, the ‘mobile check-in' experience was terrible. Information that you should be able to enter beforehand was not allowed until you arrived at the facility. Trying to navigate the website (while sitting in the parking lot) was unclear and it forced me to change my browser, give the site location permissions (why?) just to start. The truck was not where the site said it was, so I had to walk around the facility to find it. Once I did, I followed the instructions in the truck, waited for approval, but then had to get out walk back to the facility and go inside to get the key. What is the point of the Mobile check in if you have to jump through extra hoops, wait for approval, and still have to go the counter, wait in line and get a key? Though the above experience was negative, the people at the facility were very nice and the return was effortless. I will continue to use U-haul and this experience will only lead me to avoid the mobile check in and I might come more prepared to clean the windshield myself before taking another truck.

Johanna M. 
Rating:
5.0

The staff at the Farragut location are excellent: knowledgeable, courteous, and efficient. As an aside, I like the program for picking up and leaving used boxes: a great community thing and good conservation of resources.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Grady R. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

christopher C. 
Rating:
5.0

Great customer service.

HARVEY LEWIS H. 
Rating:
5.0

Customer did not leave a comment.

AHMAD A. 
Rating:
5.0

Customer did not leave a comment.

LEANN R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie E. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
3.0

The store personnel were helpful. However, the call center's actions are unacceptable. We had a reservation for a particular location. Then, the morning of our reservation, the location chanced. Since the truck was rented on a daily rate plus mileage, this chance in location was both much more expensive and time consuming. So, we had a go with a larger unit than we needed a was not give the price of the one we reserved. This call center conduct is unacceptable. This is the second time something like this has happened to me or family members. I will give it one more chance but if it happens again, it will be the last time!!!!!!!

Glenn W. 
Rating:
5.0

Fastest drop off ever.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Chelsead D. 
Rating:
5.0

Trailer was dirty and the running lights did not work

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Edwin V. 
Rating:
4.0

The two uhaul guys at the counter could be more friendly. They had neutral behavior and don't-ask-me-anything body language.

Navid Z. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

nothing

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Demir T. 
Rating:
5.0

I signed up for online pickup. However, I received no instructions for performing it. I could find nowhere in the app. When I got to the location, they seemed unaware that it was supposed to be an online transaction. They handled the transaction fine, but if it had been after hours, I would not have been able to get my truck.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Zach P. 
Rating:
5.0

Easy pickup and drop off. Friendly staff.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Jay B. 
Rating:
4.0

Customer did not leave a comment.

Greg P. 
Rating:
5.0

Staff is professional and friendly.

James S. 
Rating:
5.0

Customer did not leave a comment.

li Y. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Farragut Uhaul is the nicest location I have ever seen !

BRENDA H. 
Rating:
5.0

drop off was so simple and fast. thanks!

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Julio J. 
Rating:
3.0

Nothing

AKEEM D. 
Rating:
5.0

I had a wonderful moving experience!

Audie T. 
Rating:
5.0

Your staff are very friendly!

Gina W. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Amit P. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Truck was ready when I arrived to pick it up. The employees were very knowledgeable and very helpful. Very nice people. No issues, No Problems. Return was equally as easy with no issues. Perfect!!!

Eric B. 
Rating:
1.0

They gave me a trailer that had a bad tire and about 2.5 hours into the trip the shaking was so bad a I had to pull over and find another location out of my route just to try to swap. they didn't send the request to exchange for awhile and then I was told that I wouldn't be charged and here I am a week later trying to get a refund. The customer service from heather was HORRIBLE. incredibly rude and disrepectful. I will NOT be using this location again.

heather H. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
3.0

Inadequate training in the use of equipment and parking location made exit difficult for someone new to 26' truck and dolly.

David R. 
Rating:
5.0

Very friendly and helpful. Very short return process

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Hassan N. 
Rating:
5.0

John was helpful and professional.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

My truck broke down. With only 140,000 miles on it. I do not believe these vehicles are maintained to the extent they should be. More times than not, these trucks are driven by individuals who have never driven this type of truck before and they are being driven for extended periods. This was the worst experience I have ever had. I will go out of my way to never use U-Haul ever again. This a company I've relied on many times and would recommend to anyone. Now, I nor anyone I know will use U-Haul again. Road side assistance, customer service, and every other aspect of this company needs great improvement.

Ashley B. 
Rating:
5.0

Everyone was professional, friendly, and very helpful. Easy and pleasant experience! I wouldn't change a thing!

David A. 
Rating:
5.0

Wonderful employees and very helpful

RON O. 
Rating:
5.0

Van was amazing and well priced. Super quick in and out without any issues. Return was even faster. This place is banging and highly recommend.

John M. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Needed a van quickly. Reservation was made and van picked up within an hour. No problems.

Mary H. 
Rating:
4.0

Customer did not leave a comment.

Audie T. 
Rating:
5.0

Customer did not leave a comment.

Mario D. 
Rating:
5.0

Great truck!

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Yugo V. 
Rating:
1.0

Customer did not leave a comment.

douglas F. 
Rating:
5.0

Great Experience

STEVEN A. 
Rating:
4.0

Customer service from the two ladies on pick up and drop off was excellent . One of the young men however could use some customer interaction manners training.

Robert K. 
Rating:
5.0

I walked in asked for the truck I wanted and was out and on my way in 5 minutes.

jessie L. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
1.0

Customer did not leave a comment.

Jaden M. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Rudi H. 
Rating:
5.0

Customer did not leave a comment.

debbie G. 
Rating:
4.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Jodie Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
4.0

My truck had a leak. It cost me an extra days rental and an extra lost day of work to complete my move and caused damage to my antique furniture. I emailed the manager about my issues and did not get a reply. This cost me more than it should have and no one cared. I will probably not use uhaul again.

Zachary A. 
Rating:
5.0

Everything was amazing, cargo van was super handy and fit everything like a glove. The guy helping me with the beard was super friendly and cute.

John M. 
Rating:
5.0

Customer did not leave a comment.

Carey D. 
Rating:
5.0

Very organized drop off process. Fast and efficient staff.

George N. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

GERHARD E. 
Rating:
5.0

Customer did not leave a comment.

linda Q. 
Rating:
5.0

Customer did not leave a comment.

clhoe M. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
4.0

I got home and the truck had a flat tire. After changing the tire I didn't see any nails or anything that caused the flat. Nor did I run over any curb. I wish U-haul would have offered $10 for the effort of having to change a tire.

Kenton D. 
Rating:
5.0

No change. Staff are friendly. helpful and get you in and out quickly.

Ira M. 
Rating:
4.0

Make sure trucks are sprayed down!!! There were roaches in the truck and I'm sorry, if I am moving furniture....I certainly do not want roaches in my furniture. The link that was given me expired before I could verify my truck, when I returned the truck(which I intend to talk to someone today about), the online tool wouldn't let me complete the survey. We returned the truck before it was at a half a tank but after having to constantly start the truck to retake pictures it went down further. The tire was low on the truck which I have proof of(couldn't put it in the pre-inspection). I could not show when we brought the truck back which was before 845pm, where mileage was, and the fuel. Very disappointed!!

JUSTIN T. 
Rating:
5.0

Customer did not leave a comment.

Carlene W. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
4.0

Customer did not leave a comment.

Ben S. 
Rating:
4.0

Vehicle transport driver side fold down fender was damaged, would not fold or close correctly. Cut my wrist in 3 places

Christopher J. 
Rating:
5.0

NOTHING THAT I FOUND....GREETED ME IN THE DROP OFF AREA AND WAS SUPER POLITE AND GOT ME BACK ON THE ROAD RIGHT AWAY!!!

Keith N. 
Rating:
3.0

I think more staff would move rentals along better. To long wait time with too men handling customers, check outs etc.

Jerry B.  |  Overall Experience 
Rating:
5.0

When my U-Box arrived at U-Haul of Farragut damaged, Josh Black handled my situation professionally and with great care. I will recommend U-Haul of Farragut to all my family and friends.

Patrick C.  |  Overall Experience 
Rating:
5.0

We will definitely use this location again.

Richard W.  |  Overall Experience 
Rating:
5.0

Great service and staff

Richard W.  |  Overall Experience 
Rating:
5.0

Brett was a super nice guy who was willing to help me with everything I needed. From hitching up my trailer to filling propane tanks. Can’t say enough good things about him and the the facility!

Derrick D.  |  Overall Experience 
Rating:
5.0

Everyone was great. Made the experience smooth and easy. I appreciate everyone’s friendliness and their help

warren p.  |  Overall Experience 
No reviews have been submitted for this location.

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