Everything was fine except the U-Haul that I picked up was out of the alignment and there's something going on with the suspension that caused me to not be able to drive more than 65 mph without being shook to death. Which meant it took me longer to get to and from where I was going and coming back to because I could not drive faster than 65 mph on the interstate without triggering a lot of shaking. I did report this to the dealership and that it needed to be looked at
Sherrie WCustomer Reviews for U-Haul of Farragut
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for being available when we need to move . Products and service are top notch !
Nicole REverything right here, a professional business and great site for UHaul. 100% different than my trailer pickup.
DAVE KPouring oil out of the engine. Smoking every time you get out of it
tristan p1. The truck interior was gross. Brown stains on all armrests, interior passenger-side windshield had foot prints/smears from someone, and overall very unclean inside. 2. We called for roadside within the first 30 mins due to flashing check engine light. Told "Probably needs fresh gas, but it won't break down on you. Top it off with fresh and you should be good." With 750 miles left to go.. The check engine light came on and off periodically until staying on around midnight. Only 51k miles on it. 3. I drive an HD truck daily, and you expect a somewhat bumpy ride. Good grief this truck felt like it had blown shocks or zero suspension whatsoever. The bumping was so violent that the ABS light flashed on at one point (and turned off), several items were not where I strapped them down, and we are both sore. Imagine someone holding you by the shoulders and shaking you at any road imperfection. It was violent loaded or empty. We had it full (should be better loaded). 4. Uhaul, please give these trucks more power or leave them factory tuned. The A/C cutoff feature is silly in 95* weather. Tow/Haul mode was aggressively downshifting and holding gears so long that you worry the engine will give up. The engine would hold 3rd-4th the majority of the trip, and immediately downshift even when coasting. Never driven a truck that just wanted to be at 3000-4500rpm so much or was so loud in the cab for a gas engine. Borderline dangerous getting on the highway (without triggering the CEL) or going over hills when you can barely hold 50mph. In the end, it got us here. I just want UHaul to be aware of a real experience and realize this wasn't a pleasant one when using the largest self-move service company. We have used UHaul several times, and this is by far the most unpleasant. -The A/C, bluetooth/radio, and toy hauler worked great. Customer service/employees at all locations were very friendly, helpful, and quick! Turning radius and driving the truck was easier than I expected when it wasn't trying to shake us or itself apart. So there's that.
Russell GI dropped off after hours so I don't have any sort of review for their operation.
JOE CNice guys working the counter, spoke to me when I arrived went straight to work on my order, reserved a van. A better check in experience than a week ago at the store close to west town mall in Knoxville.
Connie TLocation was fine. Your app is horrible. Wouldn’t let me check in online, asked for the same information I put in your system when I made the reservation. Don’t make the app so important to the experience if it’s not going to work. Has opposite impact.
George SVery friendly staff!
WILLIAM WGood selection and customer service!
Lisa CEasy transaction. Nice staff.
Wesley FAgain, quick and easy. I was in and out in a couple minutes.
Ron GEasy dropoff
Jim RThe whole process was simple and seamless.
Charles CU-Haul charged for extra mileage which really wasn’t our fault . There was no drop off locations within several miles. Even mileage allowed wasn’t enough without an up charge .
David HNothing but continue with what you're doing.
KEVIN GGreat location and easy to pick up and drop off
BRUCE NAmazing and quick check out and check back in
CRISTOBAL RThis location was more than reasonable.
WILLIAM WThe guy I returned the truck to didn't seem to care at all that we had any issues and said, "Yeah, we know" and turned to walk away.
Tyler VThanks !
Michael cThis location always seems to have computer problems. That is what I have been told each time I have used their services. The only exception to this was when my son worked there and the computers seem to work fine. I provided my information and selection on line to save time and still it took 20 minutes to get my trailer.
Randy DI rented 2-20’ trucks, one in June and one in July. The first truck had 50,000+ miles and was in good condition. Also it was picked up at a different location. The second truck had 105,000 miles on it and the cab had an odor that smelled of body odor! When I got home I washed the seats off and that improved the odor problem. The drivers lower seat was in need of a new seat as my bottom sunk into it. Thankfully I had a seat cushion to help! The fuel economy of the second truck was much worse than the first truck. 8.9 mpg to 11.5 mpg.
JOEL TDropped truck with with no issues. The staff was very helpful
Robert GNothing! All went well!!!
Jon PI was 7 hours away from home and had already reserved the car hauler with my debit card. I was going to be 12 minutes late according to my GPS. I called ahead to let them know. They said they would not wait. I explained that I was 7 hours away from home and I needed to get back home or I would have to sleep in my truck because I didn’t have hotel money. They said I would have to wait until morning! I asked the guy John or Jonathan to call a manager and see if they could meet me there, his reply “I doubt it”. I didn’t ask for his opinion of whether or not he thought that a manager would come, I asked him to call them and ask them if they would be willing to. I would NEVER recommend this branch of U-Haul. There are 2 Johns that work there, the younger one (I think) should be fired for piss poor customer service and relations. I’m really glad I didn’t wreck on the way home driving through Atlanta traffic and ruin both trucks from driving while sleep deprived… The guy who I dealt with the next morning while half asleep and hurting all over from sleeping in my truck was named Addison. He was very nice and helpful. Thank you Addison!
CHARLES MTop notch on site team and customer service. :)
Brian RI dropped the trailer after hours, and the self check in using the QR scan didn't work for me, maybe because I returned it 2 days early? I don't know, i'm not an I.T. guy lol! However, the staff checked it in the next morning and all is well, thank you!
Chris HAll good.
DAVID YOriginally made a reservation two months in advance at another location. They called me the day before and said it was unavailable at their location. Sent me address and phone number to location the had exact trailer I needed. Address and location were incorrect. Finally went to location that had it but told me it would be back next day at 9:30. Went to pick it up next day it was not there. Had to wait 3 hours for it to be returned. Not good experience!
Bruce BInside the front cab was dirty. Dust build up on console and front surface.Some light mud on driver side floor. Inside front window dirty. I cleaned inside driver windshield and wiped down steering wheel and dash/console.
DYLAN FHave my car hauler hooked up and ready to go. I didn’t even want to use this store. The store i scheduled in the app didn’t have my equipment.
TRAVIS FTrailer drop off instructions unclear/not posted. Only instructions are for vehicles.
DYLAN BCar had windshield very dirty. The truck's steering wheel was vibrating, and it vibrated even more when braking. Returned the truck with sane amount of gas and I was charged $10 for 2 gallons as per the receipt. I constantly rent trucks. Whenever the truck returns with more gas than I started with, I never get any credit. It is more worth it to rent at home depot.
DAVI REquipment was clean but could use more lubrication to facilitate use.
Lyn HGreat customer help! Employees went out of they're way to help this old man, who had just got out of UT of Knoxville hosp. due to heart failure. Wonderful young people. I thank them all. Plus John at hwy411 Vonore, Tn. U-Haul that set all this up telling me about U-Hauls great 'Toy-Hauler' Another very smooth rental w/U-Haul!
ROBERT MThey quickly provided a replacement trailer that was in good shape. Thank you!!!
PATTY BEfficient pickup and dropoff. Van was clean and ready. Overall the staff was great.
Robert HI think more staff would move rentals along better. To long wait time with too men handling customers, check outs etc.
Jerry B | Overall ExperienceWhen my U-Box arrived at U-Haul of Farragut damaged, Josh Black handled my situation professionally and with great care. I will recommend U-Haul of Farragut to all my family and friends.
Patrick C | Overall ExperienceWe will definitely use this location again.
Richard W | Overall ExperienceGreat service and staff
Richard W | Overall ExperienceBrett was a super nice guy who was willing to help me with everything I needed. From hitching up my trailer to filling propane tanks. Can’t say enough good things about him and the the facility!
Derrick D | Overall ExperienceEveryone was great. Made the experience smooth and easy. I appreciate everyone’s friendliness and their help
warren p | Overall Experience