Customer Reviews for U-Haul of Glendale

6,231 reviews

1313 S Brand Bl   Glendale, CA 91204
(N of Los Feliz Blvd)

(818) 956-3740

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(818) 956-3740

1313 S Brand Bl
Glendale, CA 91204
(N of Los Feliz Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

A/C ON UNIT RENTED DID NOT WORK AT 11O F DEGREES OUTSIDE STORE MANAGER AVIN DID NOT CARE RENT IS PER/DAY NO PER/HOUR THEN I GOT A TEXT FROM U-HAUL THAT I WOULD HAVE TO RETURN TRUCK AS SOON AS I CAN BECAUSE OTHER CUSTOMER NEEDED IT

JUAN C. 
Rating:
1.0

A/C DID NOT WORK ON TRUCK TT5736D STORE MANAGER DID NOT CARE AFTER I REPORTED THEN TRUCK WAS GIVEN WITH A 1/4 OF GAS AND EMPLOYEE TRIED TO CHARGE FOR 3/8 IT IS SAME STEAL AND I SHOW A PICTURE WHEN TRUCK WAS PICK IT UP NO MANTEINANCE NO SUPERVISOR ON FIELD TO REPORT A SHAME

juan C. 
Rating:
4.0

Customer did not leave a comment.

Christian L. 
Rating:
5.0

Get the AC installed or ad a bigger one.

Esterino D. 
Rating:
3.0

Customer did not leave a comment.

SUSAN T. 
Rating:
5.0

Customer did not leave a comment.

Melvin M. 
Rating:
5.0

Associates were helpful. Allowed me to keep the truck for an extra 3 hours. Thank you.

octavio V. 
Rating:
5.0

Customer did not leave a comment.

Doug W. 
Rating:
2.0

Gas was on empty upon arrival. Spent over $60 on gas to get measly $16 credit.

George N. 
Rating:
5.0

Customer did not leave a comment.

Sos V. 
Rating:
5.0

Hurry up and finish the building repairs.

Richard S. 
Rating:
5.0

They are really nice. Would come again

Suzanne W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN P. 
Rating:
1.0

Start implementing fuel credit when people accidentally over fuel a rental vehicle. It's a simple procedure done by almost every rental house in LA. This will entice my business back to you. I've been going to the Brand location for 15 years. And Now you have lost it, good job.

Pedro H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
1.0

Replace management, I've been trying to get my refund back for the worst trip of my life. I paid over $600 dollars and I'm waiting for my refund.

Shirly W. 
Rating:
5.0

Customer did not leave a comment.

Ross P. 
Rating:
4.0

When the new office is completed, the location will rate an excellent.

mark B. 
Rating:
4.0

Customer did not leave a comment.

Andre H. 
Rating:
4.0

Office too small had to wait outside in the sun, no chairs, no shade.

Eva D. 
Rating:
1.0

I am upset bc when I retuned the truck, I told The person there that I did not use the blankets, the bag that the blankets were In are a secure zip tie and I said I can not be charged the 10 dollars since I did not use the blankets. He said he will not charge me and I confirmed with him one more time before I left and he assured me that I would not be charged but when I got the bill I was charged. I tried to call you guys but I had to be on hold for 40 min to talk to anyone. This is upsetting. Vahagn.

Vahagn O. 
Rating:
5.0

I love uhaul

RENEE S. 
Rating:
3.0

Understaffed When checking out I never got a receipt. Receipt via email never came.

michael M. 
Rating:
3.0

These guys put me down that i drove 238 miles which is absurd. I drove 58-60 miles tops. Please have someone contact me from this store to adjust my credit card charge. Thanks.

justin K. 
Rating:
3.0

Customer did not leave a comment.

Donn W. 
Rating:
3.0

I DO NOT Smoke and the truck I got Someone had smoked in it and the smell was not good Especially driving in from one state to another in 104 degree temperatures

Patrick C. 
Rating:
5.0

Staff was courteous and helpful. It was a good experience.

James K. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
4.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Customer did not leave a comment.

Areg G. 
Rating:
5.0

Customer did not leave a comment.

Smbat T. 
Rating:
5.0

Customer did not leave a comment.

Esterino D. 
Rating:
4.0

Unfortunately this time, The car was making too much noise inside. I'm renting u haul every week and the cars are in different condition. Since the rate is a fixed amount, so the quality of the cars should be same.

ADRINEH V. 
Rating:
1.0

Customer did not leave a comment.

ARMEN H. 
Rating:
5.0

Customer did not leave a comment.

lester H. 
Rating:
5.0

Customer did not leave a comment.

Celene C. 
Rating:
5.0

My overall experience was excellent. The movers, Frank & Angel, were prompt, friendly & courteous and worked efficiently. I felt they went above expectations in assisting us in placing our furniture. The lesson I learned is we should have had more furniture pads on the loading side to protect finished wood surfaces.

Alice D. 
Rating:
5.0

Customer did not leave a comment.

SARKIS W. 
Rating:
4.0

Customer did not leave a comment.

TAMMY D. 
Rating:
5.0

Customer did not leave a comment.

Mazaco Q. 
Rating:
5.0

I've used this location several time, it's always nice, easy and professional!!

Harold C. 
Rating:
5.0

Customer did not leave a comment.

Vardan D. 
Rating:
5.0

Customer did not leave a comment.

Hugo R. 
Rating:
5.0

Customer did not leave a comment.

Hamlet A. 
Rating:
5.0

Stuff is professional and cars in good condition

edwin A. 
Rating:
3.0

Customer did not leave a comment.

maria M. 
Rating:
3.0

Standing in the heat for someone to help at location due to understaffing. No clear instructions on where to pickup or drop off van rental. Hired movers through uhaul… they showed up an hour late and I had to go back the next day alone with an injured arm and with my senior mother to finish the job. Really upsetting. I also paid for them to pickup a Ubox and deliver it back after loading… when plans changed and all I needed was for them to move the objects from a down stairs storage unit to an upstairs unit (no pickup or drop off of a Ubox) - elevator close by, they still showed up late and I was still charged the same price. It's unbelievable really.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

ARMEN M. 
Rating:
5.0

Customer did not leave a comment.

Samvel Z. 
Rating:
5.0

Customer did not leave a comment.

MARGARITO B. 
Rating:
5.0

Thank you

Petros C. 
Rating:
5.0

Customer did not leave a comment.

Armando C. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
4.0

They find a way to charge you for gas, I filled the gas the way I got it, I should have taken a picture when I picked up the truck, I don't trust the attendent who looked at the gas gage and concluded that I should get charged $10 for gas. I will be looking for other companies if I need to rent a truck or moving vans.

Garbis K. 
Rating:
5.0

Nice service.

Aleksandr O. 
Rating:
5.0

Customer did not leave a comment.

Lloyd R. 
Rating:
5.0

Customer did not leave a comment.

Davit H. 
Rating:
2.0

AC was not working

Jennifer D. 
Rating:
5.0

The staff who assigned me the vehicle were friendly and helpful. The U-Haul self-inspection app worked very well. The person who checked the vehicle back in (middle aged man with glasses) was extremely pleasant.

William I. 
Rating:
5.0

speed of approval through the app needs to be sped up

Bear W. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
1.0

The truck I rented smell like a Cigarette Ashtray!!! When I returned my clean truck that I used to pick up a new water heater in a cardboard box from Home Depot the guy working at the check in & manager said I would be charged a $25 cleaning fee which was ridiculous!!! All I did was transport a new water heater in a cardboard box, I'll never use this U-Haul location again. This location/workers are Scammers!!!

Donald F. 
Rating:
5.0

Just keep up the superb service. Thanks!

RUSSELL B. 
Rating:
3.0

Customer did not leave a comment.

Mher G. 
Rating:
5.0

Customer did not leave a comment.

vladimir P. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
1.0

I don't understand why my bill is do different from the estimate. I thought rentals were $19.95 per day - but was charged that amount for 4 hours?! No one will answer the phone to explain the discrepancy in my bill - VERY FRUSTRATING.

Kristen D. 
Rating:
5.0

Customer did not leave a comment.

GAPRIEL A. 
Rating:
5.0

Fast and easy

Andranik M. 
Rating:
5.0

Customer did not leave a comment.

GLEN T. 
Rating:
5.0

New update office.

torremce A. 
Rating:
4.0

Needs to improve communication with customer especially prior to pick up the truck. In my experience, if I did not call, I would not have a truck I reserve ready for me.

Orlando N. 
Rating:
5.0

Service was quick and convenient for pick up and drop off. No issues!

Shayla C. 
Rating:
4.0

Customer did not leave a comment.

Esterino D. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Rosario B. 
Rating:
5.0

Great store front! Very helpful and easy to work with!

Bennett E. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Karapet M. 
Rating:
1.0

I returned the truck on time. I gave the key to the U-HAUL person and he said that the final receipt will arrive on my email. But next day, the another guy from U-HAUL called me and asked me did I return the truck??? I was confused with that question. I said of course returned. In addition, I said you can check it by GPS. After 5 minutes I got my final receipt on my email and they didn't call me back. My personal opinion when you work with customers, firstly you should ask people who accepted the truck and if they don't know, call to the customer. For me this kind of experience was very uncomfortable. Many thoughts was in my head. I think it was unprofessional.

Berik O. 
Rating:
5.0

Customer did not leave a comment.

Neron B. 
Rating:
1.0

very bad service and disrespect to the customer

HAMAYAK H. 
Rating:
5.0

Excellent service at this location . The truck was clean and, despite its high mileage, ran exceedingly well. Pick up and drop off went with ease. Thank you to the u-haul on Brand.

Alan M. 
Rating:
5.0

The employer he was an awesome person he helped me to get the van is very gentleman

HAROUTIOUN B. 
Rating:
5.0

I want to check if they found my key set in that truck, I think left front box below the radio .

David L. 
Rating:
3.0

One U-Box did not fit my studio apartment as stated, had to give stuff to Goodwill, please update

Alex G. 
Rating:
3.0

Customer did not leave a comment.

Lori Z. 
Rating:
5.0

Thank you for your fast service !

ulysses C. 
Rating:
5.0

Good guys working at this location.

Esterino D. 
Rating:
5.0

Customer did not leave a comment.

Frederic S. 
Rating:
5.0

Customer did not leave a comment.

Denise L. 
Rating:
4.0

Customer did not leave a comment.

Ramon F. 
Rating:
5.0

The guy who helped me was super nice and organized. It was a very smooth transaction. Great price as well.

Ali J. 
Rating:
5.0

IT WAS EXELENT EXPERIENS.

Alfred S. 
Rating:
4.0

Better directions regarding return location on side street

Randall D. 
Rating:
5.0

Everything is well organize , the staff are attentive and friendly

Wenceslao C. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
1.0

Rude employee.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

My movinghelp movers were able to get my ubox quickly and efficiently!

Andrea S.  |  Overall Experience 
Rating:
3.0

Facility is fine, logistics is a mess. Made an appt to rent a pickup, trailer & pick up U-Box @ 9am. Truck was not available, nothing was ready, I waited until 11 before I could leave. Not happy.

Tatiana K.  |  Overall Experience 
Rating:
1.0

Follow through was nonexistant

Sally o.  |  Overall Experience 
Rating:
5.0

The staff are extremely helpful and flexible. This was my best experience working with U-haul.

Marcus R.  |  Overall Experience 
Rating:
2.0

The UBox was guaranteed for delivery in Glendale on 6/30/18. It arrived on 7/2/18. No one could tell me where it was or when it would be delivered. UHaul owes me $150 for the three days it was late!

Robin D.  |  Overall Experience 
Rating:
5.0

Tito, the driver who delivered and picked up (on 7/16) our U-Box was fantastic! Thanks for helping us with our storage needs!

Emily B.  |  Overall Experience 
Rating:
3.0

It would help to have guiding ropes for waiting customers. Wait lines were chaotic.

elizabeth l.  |  Overall Experience 
Rating:
5.0

UHAL’s operation has been better than we anticipate.

mohammad n.  |  Overall Experience 
Rating:
5.0

Attendant was great, helpful and fast. Everything went very smoothly.

Stacey T.  |  Overall Experience 
Rating:
5.0

Love you guys

ROBERT M.  |  Overall Experience 
No reviews have been submitted for this location.

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