Está todo exelente muy buen equipo
Henry VCustomer Reviews for U-Haul of Glendale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
By far best U-Haul location
Brandi MGreat Customer Service!
Marc KHave the equipment full of gasoline, the one I got only have one quarter of tank, Also when I drop it of the guy didn't check the equipment I even ask him to do and He say I will do it later .
Janitzi AAmazing customer service! Professional and very friendly staff! Highly recommended! Thank you
Armen TWhen I called to make a reservation, I told Maggie I needed to park my car at the rental place for about 24 hours. She said it SHOULDN'T be a problem. I told her I needed to KNOW it wouldn't be a problem. She said she contacted the Burbank and Glendale locations and someone would call me back from those locations. Someone did; he told me it was perfectly fine to leave my car parked on the U-Haul lot in Glendale, so I booked the reservation. When I showed up, I was told I couldn't park there at all. I was annoyed because I'm under an EXTREMELY stressful move on top of a LOT of other things going on in my life. I'm a victim of domestic violence by TWO males for the past 7 years. The co-owner of my home is trying to illegally evict me early, and I'm alone. The guy at the counter didn't even let me talk before cutting me off to tell me that the call center doesn't know. I told him, "I'm not done." and proceeded to finish my story to say that someone from that location (or at least that's what Maggie told me would happen) called me and told me it would be okay to leave my car parked. Another guy interrupted me to also tell me that the call center doesn't know. I also told him that it wasn't the call center. Neither of them gave a damn about my predicament. The guy who checked me out in the store finally told me that I could park on Brand for 24 hours if I wanted to, so I took the keys, walked out, checked the parking signs on Brand, and once again he was wrong! It added SO MUCH stress to my day! Neither of the rearview mirrors worked. The joystick for the one on the driver's side didn't, and I couldn't manually fix the one on the passenger's side. I've never driven such a large van before, but even if it were a tiny car, the rearview mirrors need to work properly! If I had wrecked or damaged the van, YOU would make me liable, which is NOT okay! Maggie should have been properly trained. The two guys in the store need to be properly trained in customer service and NOT give false information that could have resulted in my car getting towed or ticketed had I listened to him and parked on Brand. I had a MILLION things to think about and deal with in that moment; I could have very easily forgotten to read the street signs because I'm under such EXTREME stress and duress!!!!!!!!!!!!!!!! I will never rent from there again, and I might never rent from U-Haul again, period. I will be moving in a short year. I know I will need to rent another moving van soon. I won't forget this experience, and depending on how you deal with this complaint, I may NEVER use U-Haul again. I will also be sure everyone I know who is moving is aware of this.
Karen DHad a one way move, originally scheduled for Burbank location. Because of the limited options, I had to get 15’ truck in Glendale. I was not charged extra and I had unlimited mileage. Only thing I would say is that it wasn't as clearly communicated about when I needed to send photos. I called the reservation team after the fact and they said it was fine.
Rebecca WCustomer service needs major improvement.
Arthur VEverything was great. Keep up the good work.
Edward BJon we’ll done
Eddie AFast and reliable customer service!
Vardan MNot charge customers extra for 3 miles!!!!
Belinda MGreat customer service
aljane bWaiting for assistance was a bit long.
Veronica UThe truck we rented doesn't have a ramp to make it easier to bring the big appliances up. But everything else is good. Thanks
Lea VThe vehicle odometer had something wrong. There is no way my mileage should have been so high. And they are super slow inside
Howard FYou guys could use more employees at this location, but the person who assisted my rental was great !
JON PYou guys are awesome, I cannot ask for anything else.
Jose EMobile pickup issues
EDGAR SGreat service
awades jMontice gave was excellent customer service 😊
GINA FI’m so satisfied, nothing that I can think of
JOSE HThere was a large discrepancy between our quote and the final receipt we just received, and I plan to dispute it. I will not be returning to this location again.
James FThe truck struggled to start anytime I turned the ignition on. Seemed like it could use a new starter, but it did start eventually every time. The guy helping us out was very polite and helpful too by the way.
Brian WPicking up at this location went really well. This is my preferred U-Haul location and they've been very reliable over the years. The only trouble I ran into was when dropping off the truck after hours. When dropping off after hours, you have to use the app and the app is not the best. It wouldn't accept the photos I took of the truck, but it wouldn't tell me why. It just kept saying there was an error processing all of the photos and to retake them. I tried again and again for 45 minutes before finally giving up. I wish there was another way to submit photos of the truck when dropping off after hours.
LaNora HN/A
Frank BI think i Agree on $60 and now they have added the milage rate which was not there when I rented online and after that I got the car with low gas 1/4 tank amd I filled it out and use it and returned it with same level of 1/4. It now they charging me an extra 55 box for fuel and from what I agree on online which was 60 and now I am getting charged $223 , I am not sure what you call this but that will be my last time dealing with this business
Sarkees VEverything was great that’s why we keep coming back to this location and the employees were very helpful. Thank you.
Ruben UThe U-Haul staff in Glendale was great! We had a horrible experience with scheduling but the staff in Glendale was very kind and very helpful.
Kelly CLegit the best Uhaul location ever. Plentiful stock of trucks, easy pick up always. Helpful staff, equipment and supplies if I need them. And never had an issue with returning the trucks. The pricing will always be unbeatable.
BRYAN LEverything was perfect
Ponciano TThe stuff was not customer friendly,specially when I was returning the vehicle I left a small trash, I didn’t get chance to clean it, I asked the one of the U haul associate to clean it, but he refused and treated me to charge penalty in rude way. I was really in rush, for that reason I asked him to do me a favor to clean the small trash.
Karbis ABest thing ever. If I know how easy will it be, I'll have done it before...
Jose PThe experience was great for 80% of the time but the pick up for unload coordination with U-Haul was unprofessional and the customer service person who I spoke with on that day (Aug 9th) was abrasive and unhelpful and could not understand what the issue was. Not only was my date changed to Aug 9th from Aug 8th without my notice, but when my movers arrived, there was no one at U-Haul to put my box on a trailer for the movers. Thankfully the movers were Gracias and waited two hours but this is really unacceptable that U-Haul was unprepared for pick up, especially when they had an additional date from the original pick up. I was prepared to recommended this experience to others but the final delivery was handled extremely poorly and unprofessionally.
Lexy WI do not know this young mans name who assisted me but he assisted me very well and had me on my way with the trailer in less than 10 minutes.
Richard MSpent 45 mins to retrieve the key, suggest that you change the kind of lock, twice I experience it.
Francis BGreat service and amazing follow through from the staff at the Glendale location.
Joseph MQuick processing and check in and out !
HENRY VTOD0 BIEN SIN COMENTARIOS..
Bernabe SIt wasn’t clear how to use the mobile pick up so I stood in line to pick up. Once they told me to turn on location services, I remembered this for the drop off process which was super easy. Thank you!
April SCustomer service at both U-Haul locations I visited was OUTSTANDING. Three different people I engaged with and in all three instances, my expectations were exceeded.
Isaac BGreat job guys!!
Leslie DStaff person was friendly and competent.
David JThe one and only representative was engaged in a lengthy phone call as we waited... another person to help would have been nice... Not always possible, I know.
Max VPerfectly located no matter where you go, excellent customer service. Easy in and out process.
Milton HWhat is there to say? Smooth, efficient, friendly.
ARAMAZD SGd
Setrack JAC was broke
William SFor me it’s excellent
Gevorg PThe location was well staffed and from my initial inquiry in person on a previous week, to the pickup, and then easy dropoff, the location staff provided one of the best U-Haul experiences in my many year years of occasional use rentals. Highly recommended location and personnel!
Greg MMy movinghelp movers were able to get my ubox quickly and efficiently!
Andrea S | Overall ExperienceFacility is fine, logistics is a mess. Made an appt to rent a pickup, trailer & pick up U-Box @ 9am. Truck was not available, nothing was ready, I waited until 11 before I could leave. Not happy.
Tatiana K | Overall ExperienceFollow through was nonexistant
Sally B | Overall ExperienceThe staff are extremely helpful and flexible. This was my best experience working with U-haul.
Marcus R | Overall ExperienceThe UBox was guaranteed for delivery in Glendale on 6/30/18. It arrived on 7/2/18. No one could tell me where it was or when it would be delivered. UHaul owes me $150 for the three days it was late!
Robin D | Overall ExperienceTito, the driver who delivered and picked up (on 7/16) our U-Box was fantastic! Thanks for helping us with our storage needs!
Emily B | Overall ExperienceIt would help to have guiding ropes for waiting customers. Wait lines were chaotic.
elizabeth l | Overall ExperienceUHAL’s operation has been better than we anticipate.
mohammad n | Overall ExperienceAttendant was great, helpful and fast. Everything went very smoothly.
Stacey T | Overall ExperienceLove you guys
Robert M | Overall Experience