Customer Reviews for U-Haul of Glendale

Rating:

1.0

Somehow the legs to my desk got lost in transit. I paid movers on both ends to take care of things and tipped well, yet items were ultimately lost inexplicably.

Rating:

5.0

the truck was no clean but it ran very well !

Rating:

5.0

Customer service was 10/10 upon drop off. Your EHS Program Manager was also onsite and together we stumbled upon a safety issue that he and the U-Haul team member addressed and resolved immediately. Keep up the great work and thank you for your professional excellence!

Rating:

5.0

Had a wonderful experience . No complaints.

Rating:

5.0

The 2 gentleman who handled us at this pick up location were exceptional. Great customer service.

Rating:

2.0

First location didn’t have the reservation I made. Had to call Uhual and speak to an operator. They sent me to second location and said I would receive a “$50 reservation guarantee refund” at pick up. At pick up I was told to call the original location I made the reservation with to review the refund. I called the original location and they said they would need to call me back about that. It’s been 5 hours, no call back.

Rating:

5.0

Great customer service! … the person who managed the place was very helpful and efficient! Thank you!

Rating:

4.0

Your website stated your U-box container could handle a one bedroom apartment, however I needed two U-box containers. It was a bit misleading and I had to make a last minute emergency financial decision because of it.

Rating:

1.0

Rude employee accused me of stealing trailer ball very disrespectful laughing while accusing me when told he would be reported he laughed and acted like it was a joke all the while saying the trailer ball was theirs very unprofessional should not be working for uhaul

Rating:

5.0

Very helpful staff, easy rental of a small trailer. Got me in/out quickly.

Rating:

5.0

Good se6

Rating:

5.0

They worked with my availability which was amazing! Going in person and talking with them was so much better than using the UHAUL App/website. I appreciate the support and flexibility of this location. Thanks team.

Rating:

5.0

All the employee excellent. service I recommended.

Rating:

5.0

Avi runs a good business

Rating:

5.0

Very helpful crew, gave me a hand when my connection for lights was not working properly and got it solved.

Rating:

5.0

Great guys, great service

Rating:

5.0

Everything was excellent and the drop off was especially positively remarkable. The guys stayed behind after closing to help check me in. It was above and beyond and much appreciated after an exceptionally long and hard day.

Rating:

5.0

The trailer did not fit the ball at he end of the hitch and raddled to my location and back.

Rating:

5.0

I love Avi

Rating:

5.0

The mover was ready for pickup on the 8th and was told he had to wait a day

Rating:

5.0

Thank you so so much!!! This was my first time doing a long-distance move and you all made it super easy. Thank you so much!

Rating:

4.0

I hired a cargo van that had a problem with the gas pedal, I immediately brought it back, the representative said to me that’s how they are?! Anyway he’d did swap it for a good one. Also whatever scent they are using to clean the trucks is very strong and makes you feel sick!

Rating:

5.0

I ended up at this location because my original location failed to leave after hours keys - it resulted in an additional 12 miles round trip beyond what I had planned consequently this rental ended up much more expensive that I had anticpated. On the plus side it was super easy and the app made it very easy to rent from the Glendale location.

Rating:

4.0

Diane was amazing at delivery!

Rating:

5.0

Staff was great

Rating:

5.0

Always a pleasure renting from this location.

Rating:

4.0

I think confirmations could happen online or via email vs needing a phone call-- I felt like I had to have several phone calls that were simply confirming details that had already been confirmed online, and I understand the importance of confirming when such an important delivery/pickup/move is at stake, but feel like an online option would be nice.

Rating:

5.0

Nothing! This location is running very efficiently already.

Rating:

5.0

Picking up vehicles that often have 1/4 is not ideal. It would be a lot more convenient to have a full tank of gas, and it would be a lot easier to top off and return full than trying to match 1/4 or 1/2 tank. Otherwise it’s a great experience and staff at this location is professional and very helpful!

Rating:

5.0

Great customer service they got me in and out in a timely manner. And the returns staff was excellent. My checkout was smooth

Rating:

5.0

Very professional and fast

Rating:

5.0

Vehicle in good condition. Customer service efficient and would use again.

Rating:

5.0

Customer Service was the best!!! Very professional and reliable:)

Rating:

1.0

I can confidently say that this was the absolute worse customer service at this location. First they forgot to put the furniture dolly that I requested, Secondly, they told me that the gas was at the 3/4 when it was below the 1/2. And then unfortunately when I called them they were very rude, and it seems like they don't care at all at this location. I was trying to talk to the person who was at the counter not to charge me extra for their mistake, but instead he told me he is putting me on mute because he doesn't want to hear me complaining. WHAT???? ARE YOU FOR REAL??? THIS WAS A DISASTER. WILL NEVER GO BACK TO UHAUL AT ALL. YOU FAILED YOU HAUL.

Rating:

5.0

There is nothing you can to improve. Everything was spot on. The management was fantastic. He was very engaging. We had a heart-warming aconversation about victims of the Eaton Canyon fire, which included myself, which included myself I had a very pleasant experience there.

Rating:

5.0

Love avi

Rating:

5.0

I wasn't allowed to upload my driver's license ahead of time, so maybe I did something wrong, but it would much more convenient if I could get verified before I arrive.

Rating:

5.0

very friendly personal

Rating:

5.0

Fast and friendly service Thank you.

Rating:

5.0

Perfect location. Open early in the morning.

Rating:

5.0

Glendale U haul is great! Thanks guys. Jim C.

Rating:

5.0

I was not informed until the afternoon before I was to have an early morning pick up of the 10” truck that it would not be at the location here in Pasadena where I had reserved but rather in Glendale, some miles away. That was a big failing on UHaul’s part and an inconvenience to say the least. The personnel at the Glendale facility were efficient and helpful, as were those at the drop off in San Diego. We could not adjust the outside mirrors and so twisting and turning while driving was required.

Rating:

1.0

They charged my credit card three times in a month for the same rental.

Rating:

1.0

Total bait and switch.!!! I use u-haul and other rental trucks often. I rarely choose THIS location because of bad experiences. In this instance, other locations did not have the equip so I rented here. I booked on line and specifically declined the optional u-haul insurance. When I got in the vehicle and read the contract, there it was! I went back to the Manager who had helped me and asked him why it was there. His very brief answer was :...That this was the Default charge...) I responded with something like you should have asked me about it etc. No apology, no excuse. No eye contact. He did not change the contract. I asked him to sign the RA so I would not be charged on return. Upon return the RA was adjusted with a Customer discount or some such. I am sure this was to keep up his total for selling insurance quotas! I do not appreciate the Bait and Switch. I have worked for 3 rental companies and am aware of the pressure placed on employees to pump profit by selling insurance. Bad look U-Haul. As for positive things here, the Lot guys and the associate who checked me in were very nice and the equip was clean. Only the manager who checked me in was an issue. There's a reason I choose this location as a last resort.

Rating:

3.0

The people who work there aren’t friendly at all

Rating:

5.0

Thank you

Rating:

5.0

great folks great service

Rating:

5.0

Excellent service. The person that helped me was very knowledgeable and efficient. I will definitely recommend this location to a friend.

Rating:

5.0

All is good

Rating:

5.0

Sam was very helpful - thanks!

Rating:

5.0

Official uhaul pick-up location, with helpful customer service and moving materials, plus the driver brought me the truck and fixed my mirrors. I felt the truck was in good conditions for a long journey. Had no issues along the road. I'm glad uhaul factored in a few extra miles to count for unexpected stops. That helped me ultimately choose Uhaul over other rentals. The trailer light on the dashboard would light up sometimes randomly when the truckload was either empty or full.

Rating:

5.0

My movinghelp movers were able to get my ubox quickly and efficiently!

Rating:

3.0

Facility is fine, logistics is a mess. Made an appt to rent a pickup, trailer & pick up U-Box @ 9am. Truck was not available, nothing was ready, I waited until 11 before I could leave. Not happy.

Rating:

1.0

Follow through was nonexistant

Rating:

5.0

The staff are extremely helpful and flexible. This was my best experience working with U-haul.

Rating:

2.0

The UBox was guaranteed for delivery in Glendale on 6/30/18. It arrived on 7/2/18. No one could tell me where it was or when it would be delivered. UHaul owes me $150 for the three days it was late!

Rating:

5.0

Tito, the driver who delivered and picked up (on 7/16) our U-Box was fantastic! Thanks for helping us with our storage needs!

Rating:

3.0

It would help to have guiding ropes for waiting customers. Wait lines were chaotic.

Rating:

5.0

UHAL’s operation has been better than we anticipate.

Rating:

5.0

Attendant was great, helpful and fast. Everything went very smoothly.