Customer Reviews for U-Haul of Glenside

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Glenside

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Gina W. on

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The person who waited on us was nice and professional

PETER S. on

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Julian was totally professional and definetly a good choice to run the show

Cheryl M. on

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Everything was great for me - the customer service rep Julian was EXCELLENT and made sure each customer was informed of everything they needed to know. His performance definitely exceeded expectations and he is to be commended. Returning the truck was also very quick and easy. Thank you!

Angela T. on

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Diane H. on

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Customer service was excellent!

Bradley N. on

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More gas in the tank

Grace C. on

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Plz make it plain to customers what a 24/7 center is. I wasted 1 hour trying to figure it out and ended up going to the Glenside site. There was no service with the Customer service operator. She wanted to send me all the way to Horsham and did not even try to aid me. Very condescending. UHaul you have to do better.

William D. on

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Margaret W. on

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Carl B. on

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Diantha A. on

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Nothing at all. Thank you

marge H. on

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Denise B. on

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Wendy H. on

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The cargo area had dirt/mud residue on the bottom area. I put a blanket down but it should have been cleaned.

Kevin H. on

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Employee was rude and unhelpful.

William M. on

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Staff is always super friendly and helpful. This is my go-to location for truck rentals.

David B. on

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We were told that we had 5 days to complete our trip & return the trailer. We do not remember being told it had to be returned by or before the same time of day that we picked it up.

James A. on

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Staff were efficient and professional.

kathleen S. on

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Stanley R. on

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Even though I called to tell them the time I was arriving - my truck was not ready..... - had to wait 30 minuteswhile they got their act together with not one customer in the store besides myself

William M. on

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Shannon K. on

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Christopher G. on

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Everything was great and easy EXCEPT the value. I literally needed the truck for two hours. A $19.99 advertisement turned into nearly $100 after refueling. I was pleased with the counter person & quality of the vehicle. Unfortunately, I will have to think twice before renting another Uhaul.

Steve K. on

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Rockwell H. on

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Michael R. on

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William D. on

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The staff at this facility were very accommodating and helpful

Jeffrey C. on

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Sheila D. on

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No suggestions

Elsa H. on

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Megan M. on

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robert F. on

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Bryan A. on

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Frank V. on

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Gregory M. on

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Sean D. on

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Joe L. on

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Lee B. on

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I wish you had round trip rates on trucks like you do on vans when traveling more than 100 miles

Theresa B. on

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Charles W. on

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Christine G. on

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Great customer service

Bharat R. on

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Lauren L. on

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Charles S. on

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Alon H. on

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Jaime G. on

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Thank you for serving my truck rental needs. Uhaul makes it super easy! This location is excellent. They have always had great service managers or whatever their formal title.

R M. on

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I really liked the professionalism of the staff and all of my questions were well explained and clear, Great Service.

Clark B. on

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Check tow bar and pin for proper install before connecting

David A. on

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James D. on

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the location needs at least 2 people on weekends

Anthony K. on

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Lauren P. on

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Front desk associate was not knowledgeable and/or helpful.

Kristin K. on

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Check the equipment better. We had a broken windshield wiper and it was raining. We didn’t realize until we were on the turnpike when it started raining. After contacting roadside assist, we were put on hold for a long period of it time.

Stanley R. on

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Stanley R. on

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The wait was way too long to rent a truck One person doing anything is unacceptable

Bryan S. on

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Howard E. on

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Continue to keep Julian as the GM. He was very helpful and gave some good guidance to me for future use of UHaul materials.

Graham G. on

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the representative was outstanding in his service, very helpful and cordial. but was the only one there which delayed my checking in as he was working with another customer. the site needs additional workers, which would have resulted in an excellent overall rating.

Eugene M. on

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it a a rock star experience - everything was perfect about my rental and I watched the staff very effectively and professionally deal with another customer who had problems caused by another location.

Tarrilyn W. on

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Customer service Representative was professional, kind, and knowledgeable. I was asked if I required any supplies to ease my move. That impressed me. Thank you for a great experience !!

brandon H. on

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Make sure mileage on the trucks are recorded properly.

Stanley S. on

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Patrick was great. He checked me in quickly, explained the process and got me going quickly. The truck work perfect for what I needed to move. Patrick check me out when I got back. No surprise charges upon return. Overall excellent experience. Would definitely recommend this facility to a friend.

Edward Z. on

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Nothing. All my questions were quickly answered and rental and return were quick and easy.

Ben L. on

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Truck was gassed up and ready to go. Very simple check in process.

Scott R. on

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Robert M. on

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JOHN G. on

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Agent was very helpful and accommodating even though my request was last minute.

Matthew R. on

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This was my first time using uhaul if I ever need to rent a truck Again I would use this location again was very happy with my experience customer service is awesome

Brian J. on

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All went very well.

Edward D. on

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Walt D. on

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Dolly was 6 hours late.

Patience G. on

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The manager Julian was very polite and accommodating. He explained the rental process, including expectations and return. The facility and vehicle was clean and organized. Julian made this a positive experience. I will recommend this location to my family and friends.

Alan W. on

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Lewis L. on

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Shemira B. on

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Patrick was extremely rude to myself and the customers before me. If he did not want to be bothered, he should not have come to work that day. I will never use this location again and refer anyone I know else where.

John S. on

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The customer service representative was not friendly at all. Was not a pleasant experience he should not be dealing with customers.

Tracie C. on

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john P. on

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Gil H. on

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Khalil does a fantastic job - our experience was perfect. Highly recommended.

Lisa A. on

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My mileage was way off. I went 44 miles from there to Norritown 11 miles up and back 2 times. 44 miles and was told it was 76 no way. Patrick that works there was extremely rude and patronizing. I have rented several trucks from Uhaul. This was my worst experience.

Kathleen M. on

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The man when we picked up was very nice but when we dropped off, that guy was nasty

Shpetim M. on

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I had a terrible experience calling one of your agent. He got all my informations and after I received a registration numer I went to pick up the van and they told me this number is under a different name, not in my name. I wasted all my Saturday from one location to other from one phone line to other and they finally I found a 20 food van for me at 5:30 pm Saturday. Not sure what went wrong, maybe poor phone agent work but I waisted my Saturday which was a very busy day for me

Allie T. on

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The representative on the night of pick up was very short, disengaged and almost like it was incommodious for him to be working. Very flat, not welcoming at all.

Zachary L. on

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Judith L. on

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Frank D. on

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Anthony C. on

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allen S. on

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They were all set for my appointment - no delays o very helpful. I have a F-250 super duty truck that usually pulls a 28' box trailer so I have a larger then normal 2 5/16" ball on the truck which was too big for the trailer - so they pulled mine off and LENT me at no charge a rig to fit. Super nice staff and very helpful.

Raymond N. on

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The staff was great. The after hours return process is tedious, and requires you to allow Google Chrome to have access to your camera, because you have to take pictures of the truck, to show it's condition. If you don't follow this, and let the staff check the truck the next day, they charge you a fee. I had no problem with the rental up until the return process. I like U-haul, you have a great service.

William C. on

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I ha e rented u hauls several times. Including auto transports. The Representative was rude. I went out of my way to listen and answer his questions. He seemed to be in a bad mood and was unreasonably rude in his mannerisms. For example when asked if I had my phone during registration- I said was in the car but will go and get it. His response was to make clear body language of disapproval and then said he can handle using his phone. Just overall seemed disrupted by simply checking me in. I asked if the trailer could be returned to a location closer to home. He said will cost you more and again rude in the response. After checking for me it was actually less expensive. His reaction was again bothered by the extra work. Very disappointed.

FRED G. on

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My experience was very satisfactory. Both the pickup and return were efficient and reliable, and the vehicle (a cargo van, for a short trip) was clean. I will use this location again if I need to do some moving.

Drew S. on

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Customer did not leave a comment.

Jonathan C. on

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SYED S. on

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The Gas Level Guage was wrong, I am told that it’s 1/4th Tank, but physically it was not more than a gallon or two.

Gloriadean M. on

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At this time there is no room for improvement. The service was on a all time high as well as the professionalism demonstrated by employer. The wait time was very minimum. Great job well done. Keep up the good work.

Ashley P. on

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Customer did not leave a comment.

Colette S. on

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I normally don't say anything is excellent but under the circumstances the Damon handled everything (no power/no lights) was remarkable. It was cold and the power was out and he still came through for the customer. In addition my return went smooth as well, again with Damon.

James W. on

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Christopher S. on

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Sara M. on

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The parking lot is very dark. Barely any lighting. After hours pick up is not as safe as it could be. With the lack of lighting it is impossible to check the vehicle for any exterior damage and cleanliness. I brought this up to the customer service person at drop off and he literally shrugged his shoulders and continued checking the vehicle. Some customer service 101 is needed at this site.

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