Customer Reviews for U-Haul of Grand Forks

4,367 reviews

1632 Gateway Dr   Grand Forks, ND 58203
(Corner of Gateway & Washington)

(701) 775-0586

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(701) 775-0586

1632 Gateway Dr
Grand Forks, ND 58203
(Corner of Gateway & Washington)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

kaden R. 
Rating:
5.0

Customer did not leave a comment.

Margaret T. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

jay D. 
Rating:
5.0

Customer did not leave a comment.

ALVY C. 
Rating:
5.0

I hope everyone who chooses to do business with Grandforks UHaul has the quality service I had. I have zero complaints and I would recommend this business.

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

Jared W. 
Rating:
5.0

Great experience, restored my faith in uhaul.

Alan W. 
Rating:
4.0

Had an issue and it was promptly taken care of.

mark R. 
Rating:
5.0

Customer did not leave a comment.

donna S. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
2.0

Terrible experience. I paid over 50 dollars to use a car dolly for 2 hours. The car dolly i got had a missing light. I will be going to penske for my future moving needs.

AUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Still in disbelief by how easy and inexpensive the entire experience was. I'll never hire movers again. Thank you!

Denise R. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Rod B. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
4.0

Customer did not leave a comment.

Alyssa C. 
Rating:
5.0

Customer did not leave a comment.

RUSS A. 
Rating:
4.0

Wait time to get served was a little long. It looks like only 1 person there and he was busy but very friendly and efficient

Reinier John V. 
Rating:
5.0

Customer did not leave a comment.

Danny K. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

JOEL W. 
Rating:
3.0

It is hard to get in and out of this business. The trailer worked out great, I would use a U Haul trailer again for sure..

MARSHA G. 
Rating:
5.0

Customer did not leave a comment.

glenn A. 
Rating:
4.0

Customer service when we picked up the truck was excellent!

Sherry L. 
Rating:
4.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
4.0

Customer did not leave a comment.

Nathan L. 
Rating:
5.0

They were perfect...

Julie D. 
Rating:
2.0

Last fall the store opened more than 10 minutes late. This spring it was more than 30 minutes late. I was contacted by the manager after I got a different local number to call by contacting the website by chat, but that's still 2 widely separated rentals from the dame store were it was not opened until, this time, well after the posted open time. Thankfully I was not time sensitive

Douglas N. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

I cannot think of a single thing that needs improvement. Excellent, friendly service!

Craig M. 
Rating:
5.0

Customer did not leave a comment.

PEDRO C. 
Rating:
5.0

Young man helped us which was great.

Faye P. 
Rating:
4.0

Customer did not leave a comment.

Clark K. 
Rating:
2.0

1.29 a mile is soooo expensive especially if u have to go few hundred miles I'll go with Penske for less.

Sean J. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
3.0

Customer did not leave a comment.

Galen N. 
Rating:
2.0

I came here because the location i originally set my appointment with did not have the equipment that I reserved. I was told I could come here and they'd upgrade me to the next size truck for the same price. Unfortunately, this location did not have the bigger truck, or the truck I reserved. So my free upgrade got turned into a free downgrade forcing me to take multiple trips to move when I could have just done one trip with what I reserved.

Myron D. 
Rating:
5.0

Customer did not leave a comment.

johnathen D. 
Rating:
5.0

Great service thank you.

Welton M. 
Rating:
5.0

Customer did not leave a comment.

JAMES Y. 
Rating:
3.0

Customer did not leave a comment.

Anne J. 
Rating:
5.0

Easy access off Hwy 2. Pulled into return area mid afternoon and was out within a minute.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

The 10 foot trucks do not have cruise control. They need it for multi day trips. Also, your competitors have cruise control.

David M. 
Rating:
5.0

Customer did not leave a comment.

RODNEY M. 
Rating:
5.0

It would be nice if I did not have to fuel up the truck. Just pick it up full and pay for fuel used. Other than that it was a great experience.

Scott J. 
Rating:
3.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

PATTI W. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
2.0

Have better customer service and more professional service.

Lynn P. 
Rating:
3.0

The website did not work well for drop off. But the staff was there so we were taken care of.

Matt Z. 
Rating:
5.0

Customer did not leave a comment.

Sarah L. 
Rating:
3.0

Not clean inside. Dog hair all over.

Sadi I. 
Rating:
5.0

Great friendly service

James K. 
Rating:
4.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Jade M. 
Rating:
5.0

Nothing everything was done very well and equipment was very good! Loved that you pit dolly's in your trucks now!

CAROLE D. 
Rating:
5.0

I reserved a utility dolly a week in advance with the trailer but it was not available when I went to pick everything up. I wish the equipment I reserved would have been available when reserved.

Honesty J. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Rodney H. 
Rating:
2.0

Customer service was non-existent at pick up and drop off, especially compared to other visits to different Uhaul locations. I understand many things can be done digitally, but the service at this location was absurd. At pick up, the truck was driven up, I received the keys, and that was all. I did the walk around inspection on my own and with my phone. The drop off was horrible. I completed my work early and was able to bring the truck back a day early. I went in to do the check in process, and the Uhaul representatives only said thank you. When asked about a credit for bringing the truck back early, all they could say was maybe. They made no effort to check the truck over, check fuel, etc to actually check me back in as a return. Therefore, I again did it myself via my phone. I am not pleased at all with the representatives I dealt with at this Uhaul.

Torey L. 
Rating:
4.0

I actually got good milage with the box truck I rented. Traveled in high cross winds, handled great. The overhead door was hard to open after 3 inches, but past 6 inches worked great. The only thing I would add to truck, is a running board step. Pretty high for a shorter person with leg issues. The store was closed due to staff shortage. I get that, it's everywhere. The return Wed site was hard to navigate to return truck. But got through it.

LEE D. 
Rating:
3.0

Customer did not leave a comment.

Kent F. 
Rating:
3.0

Unhooked the trailer myself and was told that they would checknit in when I went inside. Nothing bad, nothing special.

JASON L. 
Rating:
5.0

The person working was very good at his job.

KAREN F. 
Rating:
1.0

Do not give false information to customers and leave them on hold for 30 minutes. Costed me money I didn't need to spend because I wasn't given correct information.

Jordan M. 
Rating:
2.0

We had an appointment 9:00 am Sunday. There was no staff there. After waiting and several phone calls, we finally talked to a person who was in Fargo. She said the manager was on his way. It delayed our move for an hour. We have used this location before without issues.

BRADLEY T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

This facility is awesome! Clean secure and easy. Thank you!!

TODD S. 
Rating:
5.0

Low tire lights were on when I picked up the 10' Uhaul. Otherwise great service reps and excellent price! Will continue to do business with Uhaul. Thank you.

MICHELLE R. 
Rating:
5.0

Customer did not leave a comment.

Darryl H. 
Rating:
5.0

Staff was very friendly and helpful. Equipment was good.

Patricia S. 
Rating:
5.0

The employee was very friendly and helpful and professional! Very pleased!

Timothy C. 
Rating:
5.0

d Dont know of anything. 100% great service.

RANDIE J. 
Rating:
2.0

Not on time for reservation. Not clean. Low tire and bad transmission. Try somewhere else

Evin P. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY D. 
Rating:
4.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Nothing really!! It's awesome!!

DONALD G. 
Rating:
4.0

Customer did not leave a comment.

ANTE J. 
Rating:
5.0

Where you hook up to the hitch, it really needs wd-40 each time it's used. Very very difficult to unhitch.

Karen M. 
Rating:
5.0

Very nice people to deal with.

RONALD A. 
Rating:
5.0

The service attendant was kind and knowledgeable. He easily and accurately explained the rental contract including return conditions and penalties. He made the process seamless and it was the least stressful thing for my entire moving experience.

GRETTA G. 
Rating:
5.0

Customer did not leave a comment.

BRANDONALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca K. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

GOLDEN M. 
Rating:
4.0

Much of what I experienced was-- definitely helping myself!

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

Arash T. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Gentleman at check in was friendly and helpful. Quick service no complaints. Super job!!!

James Y. 
Rating:
5.0

Keep up the good work .

RAMIRO D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
3.0

was under the impression I was receiving a portable u-box, was frustrated to find out that wasn't the case and has many issues being transferred to the GF office and was told 2 different times a manag

nicole b.  |  Overall Experience 
Rating:
5.0

We had issues with the ubox showing up 2weeks late and damaged. Grand Forks was aware of issue. The manager called right away when it came in and the sfaff was very helpful when we got there.

mary b.  |  Overall Experience 
No reviews have been submitted for this location.

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