Customer Reviews for U-Haul of Grand Forks

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Grand Forks

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Jennifer B. on

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Shauna B. on

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Debra H. on

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Excellent, compared to Canadian uhaul in Winnipeg it was night and day Would NEVER use the uhaul in Canada again! This uhaul was wonderful.

Timothy C. on

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Jeremiah N. on

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Alex B. on

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The guy who was working was rude and in the middle of helping me he told this other guy to finish it.

austyn S. on

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Jacqueline L. on

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Vicente D. on

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James B. on

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Maxim M. on

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william a. on

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Derek D. on

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Great drop off experience

Jeremiah M. on

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Roger H. on

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Deanna L. on

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Farhan R. on

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I like everything, because, it was much easier than I thought and convenient. Thank you.

Blake E. on

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blake e. on

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Sheryl O. on

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Jennifer B. on

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brain b. on

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Jennifer H. on

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Michael L. on

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Bruce H. on

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Bruce H. on

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Shaun M. on

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Carla N. on

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Kevin W. on

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Tanner M. on

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Doing fine.

Brandon T. on

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Debra H. on

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Benjamin W. on

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Local owner is not customer service oriented. Vehicle was messy, 1/2 tank of gas and didn't give us all of the boxes we purchased and he could care less that he didn't.

Kathy e. on

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Ryan was very professional. Enjoyed our experience there.

Cassie G. on

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george s. on

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Staff was unpleasant and location was understaffed. The truck was under powered for a small moving job. Don't recommend the Ford moving truck. Absolutely nothing backing all the weight. Eric from the location was pleasant the other guy seemed like being their was a waste of his time. Location had informational video to watch on hitches while you waited.

Jeff Q. on

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The wiring job was good, fast and clean. I would recommend it to anyone.

Robin N. on

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When I dropped off UHaul it was a fast process.

Khosro D. on

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Nothing. Keep the same friendly people. Thank you

Harold V. on

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Fung Y Y. on

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Services are highly efficient. Thank you.

James B. on

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Larry L. on

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Maynard G. on

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The only problem we had was a tire that went flat. When we took the tire off it was right down to the cords, the other wasn't much better. next time I will check tires. The trailer was clean.

Samuel G. on

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Newington T. on

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Michelle D. on

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Nothing. Customer Service was great. The check-in process was easy. The agents were knowledgeable and helpful.

shelly q. on

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holly H. on

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Steve P. on

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Rachel B. on

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Jim S. on

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leslie b. on

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Fast & friendly staff.

Zach B. on

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Na

Marcos F. on

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tonja s. on

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Nothing

Khosro D. on

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Everything was great.

John B. on

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Every part of the process went smoothly. I will definitely use this location again.

Barry N. on

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toni m. on

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Your staff was courteous and friendly. Quickly answered all questions and got us one the road faster than expected.

Jacob G. on

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We were extremely disappointed: We reserved a U-Haul truck well in advance at this location and instead of contacting us as stated I had to call them and then find out there was no truck for us "in a 300-mile radius". We were told with confirmation that a truck would be available the following day at 8:00am. When we arrived at 8:00am there was still no truck and was pushed back again to 5:00pm. We had movers ready and waiting and because everything got pushed back we had no help at our new home. We will never be using U-Haul again nor will anyone of the family members and friends who were directly involved with this joke of a service.

Keith T. on

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Very quick and kind manager, appreciated this location

Felisha R. on

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blake e. on

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BREE G. on

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Traci K. on

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Donald L. on

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mobile check-in was a bit frustrating. Problems accepting my login. Had to do it a number of times before it was accepted. Go bumped out several times and having to start over was frustrating. However, once it did take it worked well. Not sure I'd do it again??

Patrick s. on

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Kenneth Scott R. on

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Great value for the price. Staff were helpful and friendly.

cody s. on

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I made my reservation a month in advance for the day I was moving. I got a call the day before I was supposed to pick up my truck saying basically if you want a truck you are going to drive an hour and a half out of your way to pick it up or you aren’t getting one because we don’t have on for you. ARE you kidding me I’m sorry but that is a poor way to do business ok so I got a slight discount and free mileage yeah ok great I better get something considering you all basically said sorry bout your luck drive to the truckor kick rock.

Noah V. on

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Consider looking into a new location. The corner that this u-haul location sits on (Washington and Gateway) is very difficult to get into and out of. This is especially true on a busy weekend. One can wait quite a while to turn right and pull out of the parking lot and that is if you are not already boxed in by people renting/returning equipment at the same time.

daniel v. on

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Make sure to grease the trailer hubs.

samantha h. on

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Karen H. on

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Michael M. on

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Tires on the trailer had some cracks forming, and one of the LED taillights was half burned out. But otherwise it pulled great and would use again.

Jennifer C. on

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The online check in to return was a terrible experience. After 2 phone calls, and online, I could not complete it after hours and had to return again the next day.

Andrew P. on

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Dave S. on

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kimberly v. on

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Friendly fast service

THOMAS T. on

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When we went to start truck, it would click a couple times, before turning the motor to start. Perhaps repairing that. . . . . Still, I was pleased.

Joe B. on

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Key did not unlock drivers door. Blinkers and taillights did not work. Truck had a nasty squeak. Overhead door was extremely hard to close. And supplied pad lock was stuck. But somewhat understandable do to older truck with many hard miles. Friendly personnel. Quick pick up and drop off process.

RANDALL M. on

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David S. on

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Easy

Tracy C. on

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jared m. on

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Jerry K. on

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HAIYAN Q. on

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The stuff at U-Haul store Grand Forks (1632 Gateway Dr) is super efficient and professional. Could not be more happy!! Thank you!

Beau B. on

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Margo W. on

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Fast rental. Great service.

Brian K. on

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No problems at all! Quick service from staff! Used them in the past and will use in future! Thank u

Bryan H. on

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BRIAN W. on

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The employees and equipment are excellent. The location and access is horrible. It is impossible to get in as out of there with any size vehicle.

Ronald K. on

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Deborah W. on

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amina m. on

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Terrence T. on

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Very quick and efficient drop off.

Jennifer S. on

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The door was not maintained and got stuck and didn’t roll.

Allen H. on

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Christopher P. on

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MARK W. on

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steve c. on

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Mike K. on

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quick and easy with great customer service.

Timothy M. on

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Very quick turn in and person was very helpful. In and out in less than 3 minutes!!!

Loren N. on

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Craig K. on

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Very busy, but was quickly taken care of and on my way. Rental unit was very nice, person who took care of me was knowlegeable.

Donald I. on

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Jane w. on

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The only problem I have is that the employee in Grand Forkstold me I could drop the trailer off at any u-haul location. That turned out not to be the case. The one in Hastings that is closest to me would not take the trailer.

Joseph M. on

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Kathy O. on

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andy j. on

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Neil P. on

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Jamie S. on

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gary b. on

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Ken O. on

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Two tires on one side is so bold and other side has teeth. For last two and half days I drove, the trailer keeps swift left and right. Grr...

matt f. on

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Windshield wipers on the passenger side didn't work. The person in Grand Forks was rude and not helpful.

Tim S. on

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In and out fast. They did a great job.

John q. on

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MICHAEL O. on

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Everything was excellent. The truck was ready when I showed up, and check in was quick. When I returned with the truck everything was smooth as well.

Elizabeth R. on

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Kristian L. on

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Not charge a bunch of 1 and 2 dollar charges without an explanation of charges. Already paid a 70 dollar fee for getting stuck in a blizzard and being a day late. Having 5 nickel and dime charges really will piss a person off when they opt for all the extra stuff and then have to pay more bs.

Sarah R. on

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LARRY B. on

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Mary H. on

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Have rental ready for pick up. Had to wait an extra day, but they worked it out for me to my satisfaction.

Wally P. on

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The staff is always very professional and helpful. My several rentals have ALWAYS been a great experience.

lisa f. on

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larry r. on

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under staffed. one guy was running the place and there was a long wait.

Charles S. on

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Well I will never rent from Uhaul again first and last time. The trailer felt like it was going to fall apart. It made my drive from a 24 hour trip to a 3 day trip. Had to keep stopping because of trailer.

Steve K. on

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SCOTT R. on

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Kevin M. on

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Jamey D. on

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Nothing everything went perfect!

Patti H. on

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Customer service was excellent and right on time! They even helped me with a later date of return when I needed! The equipment was dirty and old, but that was ok. It did exactly what I needed it to do, help me move! Thank you!

Diane G. on

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Nima N. on

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PAUL B. on

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David S. on

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Really the North Dakota location needs no improvement it was so so easy to drop it off

ron j. on

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Friendly, courteous and responsive employees eager to please and clean equipment.

richard d. on

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Elaine R. on

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dawn l. on

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Kenneth L. on

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BRADLEY A. on

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Very helpful and inviting location.

jude f. on

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Lesley M. on

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Another great experience.

Nathanael R. on

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Truck did have a little slack in the wheel which could minor veering.

gary t. on

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Have more than one counter person to cut down waiting time. However, Ryan was excellent and efficient once I reached the head of the line.

Lyle S. on

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Karin G. on

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Dave G. on

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Michael S. on

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Easy dispatch and check In

Lexie C. on

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nicole b. on

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was under the impression I was receiving a portable u-box, was frustrated to find out that wasn't the case and has many issues being transferred to the GF office and was told 2 different times a manag

mary b. on

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We had issues with the ubox showing up 2weeks late and damaged. Grand Forks was aware of issue. The manager called right away when it came in and the sfaff was very helpful when we got there.