Customer Reviews for U-Haul of Grand Forks

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Grand Forks

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Chad S. on

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Jessica G. on

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The individual who helped us was very friendly and was super helpful!

Ann J. on

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Charles L. on

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Great helpful staff ... excellent!

Jason D. on

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Guy was rude and didn’t really want to be there.

Hamid R. on

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Mike P. on

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Joshua H. on

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Easy drop off and friendly staff.

Markel G. on

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mike G. on

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Thomas S. on

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Barbara N. on

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Lisa P. on

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The staff are the stars of this business. Both of the guys who helped me (checking-out & checking-in) were helpful & professional. They provide the positive experience.

Jay S. on

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Leah K. on

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Roger B. on

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Dropping off took less than 5 minutes. The young man working there unhooked me and said I was good to go.

Mary S. on

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Great personnel and reliable equipment.

Steven J. on

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Tamara R. on

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Phetsamone P. on

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Brad M. on

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The man who helped me at the location was very friendly and knowledgeable. He had me on my way in no time.

Rochelle C. on

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I was a little frustrated because I ordered a 20 foot truck and they didn't have one. I didn't understand how uhaul works. Its supply and demand.

Micah W. on

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The tires on the truck were really bad I was gliding and fishtailing on almost any piece of ice. I had to go at least 10 mph below the speed limit to be safe.

Noel S. on

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This trip went perfect. I do have to share the story of the week before as I had reserved a truck from you for a week and the day before I was to start moving your staff called and said they did not have a truck available for me. This was very inconvenient for me obviously as no one else had trucks available at short notice. So in short your company failed on the first part of my move but did very well on the second half of my move. Another note. Your website is quite hard to understand especially when trying to set up a round trip extended day move. Another note. When I picked up my truck I got a call from another location telling me that my truck was ready for pickup?? Double booking?? Not sure what happened there. Overall thanks for coming through in the end!!

Gerald A. on

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nothing, everything went well.

Mark J. on

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Clara H. on

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Morgan C. on

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Sophia S. on

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Stephany H. on

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Truck got stuck several times in low snow. But was a good experience overall. Manager was friendly and helpful.

Ross T. on

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Keith R. on

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David P. on

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Leo M. on

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Very courtes and professional staff.

Ted A. on

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Answer phone at actual rental pick-up location, rather than national office somewhere.

Mary O. on

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Staff were polite and helpful at each encounter.

Stewart M. on

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The trailer wasn't clean and had big chunks of frozen mud on it.

Erik O. on

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GREG H. on

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Thomas Y. on

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Aaron H. on

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Gramp N. on

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Changed our reservation from 7:30 to 9:30 without notice. No call the day before. I had to Called Uhaul at 9:00 to confirm truck and was told it wasn’t dropped off yet. Got a call back that it was there later and they were wrong. That I was getting a special truck. Did not get the 2 dollies. But one broken appliance dolly for free. Cab had trash behind the seats. Not ready at 9:30.

Andrew S. on

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Truck was kind of dirty made a lot of noises it shouldn't and overall was in extremely poor condition. Checking for damage was nearly impossible as the entire truck was damaged.

David B. on

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Relocate as it is not situated in a good spot. Very tight. Access off busy road at intersection.

Hadi J. on

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The clerk at the location was so impolite and unreasonable.

Kristine M. on

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Everything was wonderful. All the staff was great.

James T. on

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This is a great Uhaul location. When I have rented here before, there have been no issues. This time was okay, but the trailer was quite dirty inside & the door was a little stiff to open & close. I think the trailer was an older one. I swept it out before & after I used it.

david W. on

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Taylor D. on

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Thomas S. on

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Tanner S. on

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Give a little advice on how to load it.

Michael N. on

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Great service, friendly and convenient location.

Welton M. on

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Great customer service guys, keep it up.

Edward F. on

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curtis K. on

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Staff was great, informative and helpful. Location is perfect. Truck needs work on the front end. Steering was off at times by 45 degrees and is loose. Cruise control would be nice for people like me who have to travel to move.

Ross T. on

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JAMES M. on

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Safe and Reliable Equipment.. Friendly and Professional Staff.. Thanks Chad ????????????

Khosro D. on

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Thanks for everything and great friendly people working at this location. Greatly apprecviated.

Derald R. on

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Mary S. on

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Shirley A. on

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wrong vechile reserved for me had broken glass in the van I got

Casey S. on

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Cynthia F. on

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Dennis K. on

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Just keep up the good work

Randy F. on

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Evan V. on

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David M. on

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James S. on

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Nothing. Everything was great.

Erik R. on

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They were short staffed that day so there was quite a wait. The guy at the counter was good, though.

Gordon M. on

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TIMOTHY J. on

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Kimberly J. on

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patricia H. on

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David G. on

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Apparently the 10' box trucks have a speed limiter/governor on them? Top speed was restricted to 75 mph. Limit in Montana is 80 on the Interstate so being limited to 75 was not welcome. The speed limiter is not specified anywhere, Uhaul reps did not mention it, and there are no decals or labels inside the truck that I could see that mentioned it either. Also disappointed these trucks don't have cruise control. 2 day 1400 mile trip... yeah cruise control would have been nice.

Anita K. on

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Debbie D. on

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Taylor R. on

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Mary H. on

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Continue being understanding when a 69 year old woman gets car trouble after loading, then became physically I'll and was forced to be late for return. Sincere thanks for your help and understanding.

Stacy B. on

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Daryl H. on

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Everyone who served me was very accommodating and professional.

Julia S. on

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eva J. on

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Friendly Service !!

Keith B. on

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RONALD S. on

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Excellent customer service!

Helen N. on

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Inform customers where to locate person who checks in rental unit.

Thomas S. on

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Richard C. on

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Dean E. on

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Chad is great!!

Tammy L. on

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James H. on

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John Y. on

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Jessica M. on

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Christopher S. on

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Genel G. on

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Cory F. on

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David W. on

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Samuel P. on

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Truck was ready when I arrived. The representative processed the rental quickly- no wait.

yosef R. on

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Jesus G. on

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Thomas L. on

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nicole b. on

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was under the impression I was receiving a portable u-box, was frustrated to find out that wasn't the case and has many issues being transferred to the GF office and was told 2 different times a manag

mary b. on

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We had issues with the ubox showing up 2weeks late and damaged. Grand Forks was aware of issue. The manager called right away when it came in and the sfaff was very helpful when we got there.