Customer Reviews for U-Haul of Grand Forks

4,196 reviews

1632 Gateway Dr   Grand Forks, ND 58203
(Corner of Gateway & Washington)

(701) 775-0586

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(701) 775-0586

1632 Gateway Dr
Grand Forks, ND 58203
(Corner of Gateway & Washington)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

TERRY G. 
Rating:
5.0

Customer did not leave a comment.

Sally B. 
Rating:
5.0

Nothing to do with either location, but when my drop off location was messed up on the contract (I had confirmed that the desired location on the contract was exactly where it was supposed to be, but customer service had said otherwise), I had to talk to seven different people from U-Haul over the phone, and it wasn't until I called the Palm Harbor location but I got actual results. When I had called customer service to remedy the issue, I was told that I would be charged double the amount.

Athena S. 
Rating:
4.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Deldrick S. 
Rating:
5.0

Nothing. Everything was great

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

KARRIE M. 
Rating:
4.0

It can be hard to get into this location and they tend to be understaffed.

JONATHAN M. 
Rating:
4.0

Customer did not leave a comment.

Amanda G. 
Rating:
5.0

The young man that helped was great. He was very helpful and made the experience seamless.

KEVIN H. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

I thought it was a great rental, and the man helping me was great.

DARCY C. 
Rating:
5.0

Very easy to rent and great customer service !!

Kristen W. 
Rating:
4.0

Customer did not leave a comment.

BETTY L. 
Rating:
5.0

Easy and quick pick up and return

JAMES S. 
Rating:
5.0

Staff were professional good to work with

DAVID P. 
Rating:
5.0

Friendly and capable service. Online check-in really expedited the process.

Delore Z. 
Rating:
5.0

Better access

STEVEN S. 
Rating:
5.0

Agent was very accommodating when I needed extra time to finish my move. Much appreciated.

BRADLEY H. 
Rating:
5.0

Was done extremely fast. Wry impressed.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

JESSICA B. 
Rating:
5.0

nothing

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
4.0

Check in was very fast and we were on the way to our next destination

JACQUALINE A. 
Rating:
2.0

Needed to pick up early in the morning as I scheduled it, guy was more than 10 minutes late to open, the truck I rented almost three weeks earlier wasn't there and I had to take a van instead. Happy I still got something but it was inconvenient to wait as I had to be somewhere at 8 and was cutting it close.

Jacquelyn K. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
4.0

Problems were with corporate which altered the pickup location and the auto tow rental from a tow dolly to a full) auto transport/trailer.

Bret R. 
Rating:
5.0

Everything went very well. Staff were polite. They could stand to put out a bit more energy and friendliness, but maybe that's nitpicking. Good service, good equipment, fair rates. U-Haul is hitting on a lot of cylinders. Keep up the good work.

GARY N. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

LAMONT H. 
Rating:
5.0

Fantastic customer service!

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

SARAH H. 
Rating:
5.0

The people had it before trashed it. I was concerned about being charged so I returned it cleaner than I took it. But the guys were great and there was no trouble with the truck.

NIOMI M. 
Rating:
5.0

The gentleman I talked to in Grand Forks Nd was very helpful and listen to all my questions and told me what was wrong and what was the right way to do stuff.

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

I rented 2 -U-Haul 26' trucks and 2-6x12 trailers at different times this summer from the Grand Forks U-Haul on Gateway. Both times on the 26' trucks they were not there on time I booked, one I had to settle for a 20' truck, the the next time I had to wait another day to pick it up. Jake at Grand Forks U-Haul did everything he could to make sure my moves were not turned into a nightmare with these hooked reservations. He deserves a raise for going way far beyond to make a bad situation not turn into a nightmare experience with these U-Haul reservations!

FRANK N. 
Rating:
4.0

Customer did not leave a comment.

LARRY B. 
Rating:
4.0

Customer did not leave a comment.

Molly F. 
Rating:
5.0

Customer did not leave a comment.

BRETT W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Matt C. 
Rating:
1.0

when I book a truck 1 month in advance i should not have to drive 4 to 6 hrs away to pick up another location...............

CHARLES V. 
Rating:
5.0

Excellent staff to work with. They were very helpful!

AMY S. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

DEQUAN W. 
Rating:
5.0

Jacob ALSO really helped me, my man!

Thomas H. 
Rating:
5.0

Excellent customer service. Had a drive thru drop off, very easy!

BARBARA B. 
Rating:
5.0

Have a little more space in yard to get around

LARRY S. 
Rating:
5.0

Y'all were amazing and made it super easy.

TASHA G. 
Rating:
5.0

Very friendly staff and very helpful.

TODD B. 
Rating:
5.0

We did not have to go in. Employee met us at the drop-off location, unhooked the trailer and we left. Hopefully he logged us in as a return as there was no transfer of information provided.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN ALLAN B. 
Rating:
5.0

Excellent friendly customer service both via phone & at location. Love the 7 day a week availability as well! Super cheap boxes actually beat Walmart in price and design!

MICHELLE A. 
Rating:
2.0

I had ordered 6 blankets plus the trailer. When I arrived the attendant stated he gave all the blankets away that morning. I explained that I ordered this 2 days prior and needed those blankets as I was hauling a baby grand piano. The attendant found three blankets at first. I pressed him for three more and suggested he give me some of the blankets you could buy. He states he couldn't do that. He left and found three more, thus completing my order. However because of this fiasco of a mess I was late picking up the piano by a half hour and this that much later getting to my house where I had men waiting for me to carry in the piano. I was not impressed with this experience.

SARAH AUDREY B. 
Rating:
5.0

Add a seatbelt in 3 person vehicles

JESSICA G. 
Rating:
5.0

Customer did not leave a comment.

BARRY L. 
Rating:
5.0

Customer did not leave a comment.

NARCIS A. 
Rating:
4.0

Customer did not leave a comment.

CURTIS L. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

TRISHA M. 
Rating:
3.0

The parking lot is small. I almost got blocked in by the guy behind me who was also returning a trailer. There was one attendant and he seemed to be less than thrilled with his job and he was overworked. This was the move-in day for UND and they should have been prepared.

Gaylen A. 
Rating:
5.0

Customer did not leave a comment.

TWYLA N. 
Rating:
5.0

Customer did not leave a comment.

DANIEL BRYNLEY K. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

brad U. 
Rating:
3.0

No one at front counter when arrived waited 10 minutes for someone to come up. Could hear them in the back talking.

BRENT B. 
Rating:
5.0

I did the after hours mobile return and it seems that the app didn't work. I tried from my downloaded the app on my Samsubg phone, tried 2 different browsers and my husband attempted on Safari on his iPhone. We would get as far as uploading the picture but it never went anywhere after that. It kept asking us to upload pictures.

TERESA D. 
Rating:
4.0

The uhaul drop off service via online was not letting me use the location services to confirm drop off location. I did everything the page said to do and still said not able to connect. I'm very pleased I wasn't charged extra though!

Santana B. 
Rating:
5.0

Igood service it was my first I look U-haul thanks guys I liked

HAWA S. 
Rating:
5.0

Customer did not leave a comment.

Brant L. 
Rating:
2.0

Was charged for gas even though I brought it back with more than I left with. Glad I checked my receipt.

CANDACE S. 
Rating:
5.0

Great service. Very easy and quick pickup and drop off.

MATHEW H. 
Rating:
5.0

The staff was very helpful. They answered my questions well and without hesitation. They were very thorough in their explanations and were not in a hurry to get me on the road before I was ready. I would recommend using this U-haul location for your moving needs.

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

REBECCA H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

LYNNETTE M. 
Rating:
5.0

Customer did not leave a comment.

Kristen H. 
Rating:
5.0

The guys were really helpful and made a last minute move super easy!

MICHELLE D. 
Rating:
3.0

Parking lot sucks but clean environment and friendly staff.

Cody M. 
Rating:
5.0

The weather stripping on the driver's side allows wind to enter the cab. The vehicle needs an alignment as it pulls left and requires the driver to keep the steering wheel turned to the right. Lastly, between 57-63 mph, the front end vibrates pretty bad.

NICHOLAS W. 
Rating:
5.0

Customer did not leave a comment.

Kathryn C. 
Rating:
5.0

Great service, quick and fast set up and check-in. Good prices as well. Definitely recommend if you need a U-haul in Grand Forks, ND!

GABRIEL MICHAEL- S. 
Rating:
5.0

Customer did not leave a comment.

Barb K. 
Rating:
4.0

CHECK LIGHTS BEFORE YOU TRAVEL

Troy T. 
Rating:
3.0

Customer did not leave a comment.

Daryl H. 
Rating:
5.0

Extended Saturday hours were a great help

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

AARON U. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Very friendly staff.

JAMES J. 
Rating:
5.0

100%, helpful people, clean, organized and well managed

barb B. 
Rating:
1.0

I waited for the guy to tell me that. I could take it for two hrs when I had rented for the 24 hrs. I stood there for 29 minutes as he stared at the computer. I ended up with a 25l6 feeder when I rented a 10. Very unprofessional business.

PAULINE B. 
Rating:
2.0

Not charge more than what I've been quoted, awful customer support, they weren't friendly at all

SARAH N. 
Rating:
4.0

Customer did not leave a comment.

KIRK V. 
Rating:
5.0

Customer did not leave a comment.

MARCAL A. 
Rating:
3.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

Emma T. 
Rating:
2.0

The 26' truck reserved was not available on the reserved date. UHaul team dispensed a 17' truck but it was not long enough for all of my boxes and furniture. I will now have to arrange other transportation to deliver the leftover items. Disappointed! I had hired a team of 4 people to help in the move-out and did not have the right truck to get the job done and it is costing me more.

Teresa K. 
No reviews have been submitted for this location.

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