U-Haul of Grand Forks

3919 reviews

1632 Gateway Dr   Grand Forks, ND 58203
(Corner of Gateway & Washington)

(701) 775-0586

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(701) 775-0586

1632 Gateway Dr
Grand Forks, ND 58203

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

AMANDA S. 
Rating:
5.0

Customer did not leave a comment.

EARL D. 
Rating:
5.0

Customer did not leave a comment.

CHANCE W. 
Rating:
4.0

Equipment was a little crappy but worked ok -- It was probably due for a overhaul

Tom A. 
Rating:
4.0

The Cargo area was dirty. Literal dry mud was on the cargo area floor. All of my boxes and stuff are got dirty.

MOHAMMED J. 
Rating:
5.0

Customer did not leave a comment.

LOREN B. 
Rating:
3.0

Customer did not leave a comment.

Erica K. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW A. 
Rating:
5.0

It was a great experience!

SCOTT I. 
Rating:
4.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

The employees you have running your shop are the best. Very professional and kind. Thank you again for the fourth amazing transaction.

MICHAEL M. 
Rating:
5.0

Made it effortless to return equipment

Zane H. 
Rating:
4.0

Customer did not leave a comment.

KERRY D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Everything was done as it should be, No Problems here.

Barry B. 
Rating:
5.0

The mirror on passenger side was so rusted it was not adjustable and I am a driver who relies heavily on mirrors, especially when backing up to drop the ramp. Also the box door was extremely hard to open and would stick when I tried to open. The man at the store tried to blame it on the cold weather. But I have rented in much colder and the doors were not affected. I suspected there is also a rust issue in the wheels the door. I have rented many a truck from 10 to 24' sized across this country and am familiar with them in all weather.

Denise P. 
Rating:
2.0

More sizes available. Wasn't able to fit everything in a long distance move now I have to throw stuff away because I can't afford another rental.

AMANDA P. 
Rating:
5.0

Customer did not leave a comment.

PAULA H. 
Rating:
5.0

Excellent service!!!

Michael L. 
Rating:
5.0

Excellent customer service. Limited amount of selection but it fit my needs well.

GARY L. 
Rating:
5.0

You make the process very simple for both pick up and drop off. That is appreciated

KERRY B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

Dean H. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY F. 
Rating:
3.0

I called the office and asked about a trailer. I called back within 10 min and said we decided to rent a truck instead. He said “ great, you can drop off a truck at your destination and it does not increase the cost” When we went to pick up the truck, they said you are required to bring it back here. When my husband explained the conversation above they said nobody here would tell you the truck does not need to come back. I understand they want more inventory at their location but I think they should of offered us some incentive since we now had to buy gas on the trip back. We did return the truck back 1.5 late, I understand the return time was in the paperwork but nobody told my husband a due time when we picked it up. We were busy moving that weekend and did not read the paperwork. He did not charge us for being late which was nice but we actually came back hours sooner then we planned because we did not know of a set time for the return. Thank you !

Jon L. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
2.0

The employees lack any type of enthusiasm. The guy I reserved the van from sounded very bored when he was talking to me. If you don't want to be around people, don't work anywhere you have to talk to them. You don't have to be jolly, but at least don't act, look, and sound lazy.

BRITTANY G. 
Rating:
5.0

Great employees. Was impressed in all aspects. Thanks.

Chad P. 
Rating:
5.0

Customer did not leave a comment.

Julie O. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
5.0

no comment

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

just leave it alone the staff and equipment we're perfect

RICHARD S. 
Rating:
4.0

None that I can think of. They have all supplies needed for any trip.

Barbara S. 
Rating:
4.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

KURT M. 
Rating:
5.0

Customer did not leave a comment.

Darrel B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Great people awsome service

michael M. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

RONNA B. 
Rating:
5.0

Customer did not leave a comment.

CONRAD M. 
Rating:
5.0

Na

Exzavious H. 
Rating:
5.0

Great customer service thank you

FATHI A. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

HAMED A. 
Rating:
5.0

Customer did not leave a comment.

STACY S. 
Rating:
5.0

Truck was in rough shape. Had a leak and steering was loose or wore out, Worked fine for my in town move but it might have been a tough one to drive on the highway. I did let the guys know what I observed on the truck. Great customer service, thanks.

BRANDON S. 
Rating:
5.0

Customer did not leave a comment.

RYLEE N. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN A. 
Rating:
5.0

N/A

SAID A. 
Rating:
5.0

Customer did not leave a comment.

Dean L. 
Rating:
5.0

Customer did not leave a comment.

Darren W. 
Rating:
5.0

I appreciate the speed in renting the truck and turning it back in. Emailing the contracts was a great idea.

KENNETH S. 
Rating:
4.0

Very helpful staff member

John B. 
Rating:
5.0

Customer did not leave a comment.

HAMED A. 
Rating:
5.0

My experience was super fast and convenient! Just what I needed for my move!

TAMI D. 
Rating:
4.0

It was a quick and easy drop off which made the whole process a lot better than I thought it might be.

kasaundra P. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

Customer did not leave a comment.

MARILYN L. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY S. 
Rating:
5.0

Customer did not leave a comment.

BLANE G. 
Rating:
5.0

Customer did not leave a comment.

EVA J. 
Rating:
5.0

Customer did not leave a comment.

DALE R. 
Rating:
3.0

The poor guy was buy himself checking everyone in then going to get the trucks. It was busy so he did a great job but shouldn't have had to do it all himself. I never did get my contract emailed to me.

MELANIE R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

EARL P. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Abinadad C. 
Rating:
4.0

service was excellent

DAVID M. 
Rating:
1.0

Customer did not leave a comment.

Lani Fay B. 
Rating:
5.0

Im using the same comments for both locations- The guys were awesome! Ive never dealt with ANY company where i consistently had such good experiences. Thank you!!

JOSEPH H. 
Rating:
4.0

All good

WAYNE R. 
Rating:
5.0

Customer did not leave a comment.

Kent P. 
Rating:
2.0

was charged for two days but had van for less than 24 hours

DAWN D. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
5.0

Customer did not leave a comment.

Marae G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

ZAIN Q. 
Rating:
5.0

sorry, I did not find anything at all to be an issue. Person I booked with was very professional and complete.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

LYLE H. 
Rating:
5.0

Customer did not leave a comment.

JOHNNATHON V. 
Rating:
4.0

Customer did not leave a comment.

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

Courtney E. 
Rating:
4.0

Customer did not leave a comment.

AMANDA W. 
Rating:
4.0

Customer did not leave a comment.

DEREK A. 
Rating:
4.0

I was surprised that U-Haul is open almost every day of the year except for Christmas. Saturdays Sundays holidays they're open

MICHAEL B. 
Rating:
2.0

The location is at a very tricky spot in town. When you leave, you have to go up a road just to get back on the main road of the business. The spot is very tight to get in and out.

NICHOLAS K. 
Rating:
4.0

Customer did not leave a comment.

Dennis N. 
Rating:
5.0

The customer service was superior

ANTONIO F. 
Rating:
5.0

Second rental in the past four months, always a good experience, good customer service, clean vehicles, easy process!

THEODORE G. 
Rating:
5.0

Chad did a great job.

Henry H. 
Rating:
5.0

I tried to open up my receipt to turn into my company for the payment and it would not open if you can get me my receipt I would greatly appreciate it

JEFFREY S. 
Rating:
5.0

Great working/communicative team!

William M. 
Rating:
5.0

Customer did not leave a comment.

NICOLE B. 
Rating:
5.0

Awesome and fantastic service.

Daniel B. 
Rating:
2.0

The employee started working on a quote with another customer after our appointment time had already passed and made us wait. What's the point of having an appointment if they're still going to help people in the line order.

Brady C. 
Rating:
3.0

was under the impression I was receiving a portable u-box, was frustrated to find out that wasn't the case and has many issues being transferred to the GF office and was told 2 different times a manag

nicole b.  |  Overall Experience 
Rating:
5.0

We had issues with the ubox showing up 2weeks late and damaged. Grand Forks was aware of issue. The manager called right away when it came in and the sfaff was very helpful when we got there.

mary b.  |  Overall Experience 
No reviews have been submitted for this location.

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