Customer Reviews for U-Haul of Havertown

Rating:

5.0

Costumer Service was very helpful and kind.

Rating:

4.0

The woman at the front desk named Gabriela needs serious customer service training. She was abrasive, combative, and rude. She initially gave me a truck that was totally banged up and it was starting and stopping and ultimately stalked at a red light just a couple blocks from the UHaul store. I took it back and got a different truck. Everyone else was nice helpful.

Rating:

5.0

Work fast and nice 2 people

Rating:

5.0

Overall the experience was good, I would like someone to do an inspection with me before departure and upon return. I think that would alleviate any potential problems.

Rating:

3.0

The truck was dirty (used coffee cups under seats, material in the box), and I was charged for gas even though I refilled it back to the level it was at upon pickup.

Rating:

5.0

Can’t think of anything. Overall very satisfied

Rating:

3.0

The trailer I went to pickup had a nail in the tire. The solution offered was another location that would add an hour to my trip on each end. Do they have me a truck which ended up doubling the cost. The window was dirty inside and out and the tire warning indicator was on. Also the fuel efficiency gauge appeared to be broken.

Rating:

5.0

I was switched to this location and I will use this location all the time, even though it’s a little farther from my house

Rating:

5.0

Nothing

Rating:

5.0

Plus: Excellent staff -- friendly and helpful Minus: First truck had a flat tire. Replacement had a damaged driver's side door (reported on my checkout) and the tire inflation monitoring system needed maintenance, which resulted in a message every time I started the truck. This was not up to the standards that I'm used to from this location.

Rating:

5.0

Make sure trailer is free of debris

Rating:

5.0

The staff were fast, helpful, and friendly. Kayvon answered all the questions we had including difficulty using the digital check in.

Rating:

1.0

Charged for fuel incorrectly. Furniture pads preordered not available. Received multiple calls to return the truck hours after I dropped off the truck

Rating:

5.0

Really happy with the outstanding customer service of all UHaul employees at this Havertown location. Everyone I've encountered in several rentals there has a good attitude.

Rating:

5.0

Young kid at desk was great, so was the manager. So please go there and see for yourself !

Rating:

5.0

The service was REALLY impresive both at pick up and drp off. I will DEFINTELTY return and tell family & friends about the Havertowin UHaul.

Rating:

5.0

Keep up the great customer service

Rating:

3.0

Vehicles smell strongly like marijuana and are not well cleaned lately. Otherwise, no issues, large selection of vehicle options- making it a convenient choice.

Rating:

5.0

Customer service representative was definitely helpful would definitely use again

Rating:

5.0

my truck did not have air working.would have be nice.

Rating:

4.0

The trailer I reserve was not functional that day so I had to take a smaller one. It ended up working out OK and the guys that morning were very helpful, but someone needs to do a better job, checking in equipment to make sure that it service for the next person who rents it. I was able to change plans that day, but that’s not always the case. It could’ve left me in a very difficult position.

Rating:

4.0

The safety straps for the tow dolly were cut, rip and torn. I did not notice until later after my pickup.

Rating:

4.0

Keyvan employee was very helpful after the front desk kept leaving away from the desk.

Rating:

5.0

Keep doing what you are doing! This made our move very easy.

Rating:

3.0

Drop off was smoother but the previous few days with pick-up shit show shows how poorly run and organized the company is

Rating:

5.0

Lots of the vehicle are very old and need service

Rating:

5.0

Kayvon (spelling?) was fantastic. Great service, clean truck. Thank you for the smooth rental!

Rating:

3.0

Staff was helpful and kind, but computer equipment was incredibly slow and didn’t work well. It took 45 minutes to get the keys to the truck we reserved online because of this.

Rating:

1.0

The first 10ft truck I picked up had blood all over the inside of the cargo area and smelled like literal death. The 2nd truck had a nearly flat tire that I didn’t notice until I was loading the truck and the drivers side door wouldn’t shut unless you slammed it closed which was impossible to do while sitting in the truck. The staff was courteous, friendly and helpful but the condition of the trucks was extremely poor.

Rating:

4.0

The employee is good and polite however he should learn to help one customer at a time.

Rating:

5.0

Keyvon (sorry if it’s spelled wrong) was quick and efficient in helpings us with the truck. It made our move in much smoother.

Rating:

5.0

Flawless service from pick up to drop off. If I could give a 10 star review, I would.

Rating:

3.0

Can't have just 1 guy working on a Saturday!

Rating:

1.0

The parking lot was too crowded and chaotic. Only one employee was helpful and understood how the online pickup and drop off. One employee told me to leave the keys on the cup holder after the key drop wasn’t functioning. This made me very concerned and worried that anyone could steal the truck and I would then be liable.

Rating:

1.0

Wait time was OVER two hours for a reserved truck!

Rating:

4.0

Parking is occasionally a problem. Service is great.

Rating:

5.0

Tire warning was on the dash had me a little nervous but no issues. I just wish it had a backup camera. Overall happy with my experience.

Rating:

5.0

Very pleased. 1 second after parking I was approached by someone who told me they would take care of everything. One of the smoothest drop-offs I have experienced.

Rating:

5.0

We were helped at check in by someone really great! We didn't get their name but they were so friendly and helpful that it really enhanced our experience. We will definitely use this service again if we need to.

Rating:

3.0

First truck they gave me, the latch was jammed. Got a new truck after 30 minutes into my allotted time. Drove a total of 16 miles. I put 8 bucks of gas in it. They charged me $34 for fuel on my final bill. Insane.

Rating:

1.0

Truck smelled like smoke. Radio didn’t work. Truck old!!!! Not worth the money. Other customers were complaining about the same.

Rating:

5.0

It was crazy when retuning the trailer

Rating:

1.0

Told me i had to return it to that location even tho i wasn’t moving around there and ended up having to pay $40 more because of it

Rating:

5.0

Fantastic

Rating:

5.0

Customer service representative was awesome

Rating:

3.0

U Haul offices in general are somewhat clean but rarely INVITING. The people who took care of us were very nice and checked us out quickly.

Rating:

5.0

Staff was super polite and very helpful.

Rating:

5.0

While not a problem for me specifically (because I arrived early), by the time I was done the check-in process there was a line wrapped around the inside of the store. I think you need to schedule more than one customer service rep in the morning.

Rating:

5.0

The drop off location was m and m auto in vandling pa.

Rating:

1.0

It was not a good experience. I do not recommend this to anyone. I would never use this service ever again in life overcharged. Staff members are very unprofessional and very, not trained right I never got a confirmation till the next day. Nothing it’s just I just will never use the service again.

Rating:

1.0

Horrific in every way

Rating:

5.0

The staff took the time to match the tow trailer to our needs. Their knowledge was much appreciated.

Rating:

3.0

The pick up location was not clean and inviting. It was very cluttered and disorganized.

Rating:

4.0

My truck was clean, but the flat tire light had me worried for the whole 150 miles I put on the truck. I was told there were a few truck having problems with sensors after I returned the rental.

Rating:

5.0

The attendants were helpful and friendly!!

Rating:

1.0

The lady who works in customer service the behavior is tribal, she is really disrespectful, inexperienced, and rude

Rating:

5.0

You guys need better dollies. Mine was so heavy I couldn't even use it.

Rating:

4.0

Very busy, could use more help, excellent customer service there

Rating:

4.0

MASSIVE fan of this uhaul having a screen. The ones I've gotten in the past have not and my experience was significantly better with the help of the screen (my girlfriend and I argued less over the directions namely LOL)

Rating:

4.0

More staff

Rating:

4.0

Hire more staff!