FREINDLY AND PROFESIONAL, UNLIKE THE LOCATION ACROSS THE STREET FROM OUR LOCATION ON GRISSOM. The guy at the counter said our equipment wasn't able to do the job. And then just turn and said he can't help us, not evening offering to see if there was something else he could offer with a tone in his voice of basically saying get the @#$% out of here.
PROCOPIO ACustomer Reviews for U-Haul of Ingram Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I thought everything was great !!! The customer service was amazing
ERNEST MUhaul messed up my reservation multiple times. The app also didn't work AT ALL as expected. However, the guys working at this location were extremely helpful and took care of me.
RYAN LThe Driver side strap that secures the front wheel to the trailer was defective. Numerous times the strap which appeared to be frayed had come loose and was completely off the wheel. This was a terrifying discovery and grave concern as to whether our vehicle was going to make it to our final destination.
JAMES HThe U-Haul representative was very professional and informative!
MONIQUE BThe Mgr had everything under control, friendly, courteous, and prompt
EDWARD PGreat service and customer service. Thank you.
SHARIF RDiego was there for me when i rented our U-haul, excellent customer service.
DAVID AToo expensive to pay the rent of the truck plus the miles I spend almost 150 in 5 hours
ANTONIO GEveryone was helpful and great
JOSEF HAgent was snarky and rude. I was moving due to a hardship and was trying to think of the logistics on the fly, while in office and was met with comments like “I dont know where you’re going or what you need to move.” Condescending remarks when I asked about if I returned later within a 24 hour period would it cost more? Were met with “it runs on how long you need it for… we close at 7.” Which is not at all what I asked and uncalled for. The person seemed to be upset that I walked in to patronize the business. Very short with responses and dismissive. Won’t ever use this location again and strongly considering never using Uhaul in the future.
DESTINE TEverything done in a Professional manner.
ALLEN GBrian B is awesome he has great customer service
BRIANNA BCustomer service was terrible, both attendants did not help me until I asked them to. Stood in the shop for over 20 minutes without anyone inside.
DAVID CGood people
RICARDO VThe general manager here is an asshole - he literally bullied and harassed me for being unsure about driving such a large vehicle. Not only that but when a fed ex truck BLOCKED ME IN he FORCED ME TO GO WHEN I WAS UNCOMFORTABLE with the situation.
Carina DGreat customer service
ELISA BWILLIAM T!!you must have more workers like him!HE IS GREAT 👍!!!
Elkhaa AThey did an awesome job
Adrian WMaybe a few seats for customers who have to wait at the facility.
Donald JMe gustó el servicio y la atención de la persona que nos atendió en esa ubicación muy buena persona lo recomendaría al 100%
ALEXIS IMilitary discount or senior citizen discount
jimy AOverall everything was great and they had good customer service they were very helpful and explained everything to a T we are satisfied with the service they gave us
Alisha AVery good service and yes the manager on site was very helpful with all my rental equipment Ty
KEITH PEmployee right off the bad gave me attitude, m/c trailer was only supposed to be $16 but the employee didn't like the fact that my card was only charged that amount and made me re-run my card for $60. The employee then expected me to squeeze between trucks and equipment to load the trailer. She eventually moved the trucks out the way but did not hook up the trailer for us the way every other location has previously. This employee also didn't do a light check and made my fiancee walk to the back of the trailer to inspect lights where working. When I returned the trailer the same employee did not disconnect the trailer for me so I had to disconnect it for them. Worst Uhaul experience to date.
Arturo VEmployees very respectful and frienfly
BLANCA EGreat service
Alejandro LThe trailer was more rough than I would like for transporting furniture. Sharp spots and unlevel. The wiring harness was worn out where it required zip ties to remain engaged and functioning, and one of the brake lights was out which was conveniently not tested by the Uhaul employee. The trailer was setup too low, as my drop hitch needed adjustment. The employee just shrugged and left it, so I fixed after leaving.
Eric VAll goid
PEARL BNone
EDGAR SThe service person was very helpful and friendly. No issues with the trailer.
DONALD OEmployee was amazing and very friendly.Excellent customer service!!
Brittney JFriendly staff, and fast service
JOSE MGreat customer service by the management
Ken MExcellent service. Uhaul truck's braking was a bit bad though
Michael MNot send us in circles. I reserved a tow dolly 4 days in advanced and was told that it was there for me turned out it wasn’t there so she made us go back just for it to not be there so they made me reserve at a different location which I had to do in a hour just for them to send me to another location. I had to be in Fort Worth Dallas before 6pm and didn’t end up getting there till about 10:30pm. Luckily the apartment complex has coded on the door otherwise we would’ve slept in the car. Why tell me you have a tow dolly ready and it’s not even there and send me to 3 different locations for it. Better communication.
BRIANNA RExcellent service. Uhaul truck's braking was a bit bad though
Michael MGreat customer service by the management
KEN MFriendly staff, and fast service
JOSE MEmployee was amazing and very friendly. Excellent customer service!!
RICHARD AHonored was really nice to us and worked with our schedule if I could go back and get his services again I would he pretty funny too I appreciate all his help and patience with us
Bryanna GGreat peopleGreat price Awesome equipment
Hector Pnull
Reynaldo Snull
Louis Bnull
NELL AIt is all good.
Christopher Pnull
DAMASO Mnull
Christopher PVery quick service on pickup and drop off. Great experience! Thank you.
CHARLOTTE Dnull
ABEL SMotorcycle trailer vibrated a lot when going >45-50 mph. I had motorcycle properly loaded and have rented trailer 3 times before with no issues.
Daniel MThe staff were very knowledgeable and prompt.
MARIA Gnull
ALLEN GThe person who helped me doesn't know Spanish, but we tried using sign language... good job.â â â â â
JUAN Cnull
ALEX GI was going to be late for pickup so I tried to call through the day. They never picked up the phone. When I arrived, they had given the trailer to someone else, without calling first. They didn't have the trailer but did help me find one in town.
MICKEY JYour employee was very cordial and helpful.
ROBERT HThe person who helped me doesn't know Spanish, but we tried using sign language... good job.⭐⭐⭐⭐⭐
JUAN CThe staff were very knowledgeable and prompt.
MARIA GGreat people, and very understanding on unusual circumstances. Great experience and professionalism. Great job U-Haul !
FELIPE BKEEP UP THE GOOD WORK MR ONUR BILDIK
ROBERT A | First ImpressionsMotorcycle trailer vibrated a lot when going >45-50 mph. I had motorcycle properly loaded and have rented trailer 3 times before with no issues.
Daniel MVery quick service on pickup and drop off. Great experience! Thank you.
CHARLOTTE DIt is all good.
CHRISTOPHER PThanks for your help
GUY BHonored was really nice to us and worked with our schedule if I could go back and get his services again I would he pretty funny too I appreciate all his help and patience with us
Bryanna GGreat people Great price Awesome equipment
HECTOR PGreat job thank you
SHERMAN D | First ImpressionsThe gentleman from Turkey was extremely helpful and provided excellent customer service. I forgot his name butI will make this my preferred location from nowon.
Graciela N | Overall ExperienceThe staff here are friendly and helpful. I would def recommend them if you are looking for a storage unit.
Amy J | Overall ExperienceI was told by the manager that he was going to charge me for the storage but I was told that the storage is free
Damian S | First ImpressionsI believe his name was Jason but he provided excellent service and was very efficient
Gloria B | First ImpressionsIssues with the autopsy at first. Staff put in an address that didn't exist.
Brian S | Overall ExperienceIs very accommodating and helpful.
RICHARD T | First ImpressionsWas Convenient for my move to a different state
Laureena G | First ImpressionsN/A
MC M | Overall Experience