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EDGAR SCustomer Reviews for U-Haul of Ingram Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service person was very helpful and friendly. No issues with the trailer.
DONALD OEmployee was amazing and very friendly.Excellent customer service!!
Brittney JFriendly staff, and fast service
JOSE MGreat customer service by the management
Ken MExcellent service. Uhaul truck's braking was a bit bad though
Michael MNot send us in circles. I reserved a tow dolly 4 days in advanced and was told that it was there for me turned out it wasn’t there so she made us go back just for it to not be there so they made me reserve at a different location which I had to do in a hour just for them to send me to another location. I had to be in Fort Worth Dallas before 6pm and didn’t end up getting there till about 10:30pm. Luckily the apartment complex has coded on the door otherwise we would’ve slept in the car. Why tell me you have a tow dolly ready and it’s not even there and send me to 3 different locations for it. Better communication.
BRIANNA RExcellent service. Uhaul truck's braking was a bit bad though
Michael MGreat customer service by the management
KEN MFriendly staff, and fast service
JOSE MEmployee was amazing and very friendly. Excellent customer service!!
RICHARD AHonored was really nice to us and worked with our schedule if I could go back and get his services again I would he pretty funny too I appreciate all his help and patience with us
Bryanna GGreat peopleGreat price Awesome equipment
Hector Pnull
Reynaldo Snull
Louis Bnull
NELL AIt is all good.
Christopher Pnull
DAMASO Mnull
Christopher PVery quick service on pickup and drop off. Great experience! Thank you.
CHARLOTTE Dnull
ABEL SMotorcycle trailer vibrated a lot when going >45-50 mph. I had motorcycle properly loaded and have rented trailer 3 times before with no issues.
Daniel MThe staff were very knowledgeable and prompt.
MARIA Gnull
ALLEN GThe person who helped me doesn't know Spanish, but we tried using sign language... good job.â â â â â
JUAN Cnull
ALEX GI was going to be late for pickup so I tried to call through the day. They never picked up the phone. When I arrived, they had given the trailer to someone else, without calling first. They didn't have the trailer but did help me find one in town.
MICKEY JYour employee was very cordial and helpful.
ROBERT HThe person who helped me doesn't know Spanish, but we tried using sign language... good job.⭐⭐⭐⭐⭐
JUAN CThe staff were very knowledgeable and prompt.
MARIA GGreat people, and very understanding on unusual circumstances. Great experience and professionalism. Great job U-Haul !
FELIPE BKEEP UP THE GOOD WORK MR ONUR BILDIK
ROBERT A | First ImpressionsMotorcycle trailer vibrated a lot when going >45-50 mph. I had motorcycle properly loaded and have rented trailer 3 times before with no issues.
Daniel MVery quick service on pickup and drop off. Great experience! Thank you.
CHARLOTTE DIt is all good.
CHRISTOPHER PThanks for your help
GUY BHonored was really nice to us and worked with our schedule if I could go back and get his services again I would he pretty funny too I appreciate all his help and patience with us
Bryanna GGreat people Great price Awesome equipment
HECTOR POnur is amazing. Hands down great personality, caring and goes above and beyond to make sure your needs are taken care of. Moving is never fun and with the issues we had with other companies...it started off rough. We then went to uhaul with onur and it was quick, easy and we left feeling reassured. It's hard to find great customer service. This man is perfection
BRYANT MStaff is where you guys shine, from the retail store to the customer service line everyone was incredibly helpful. The equipment was well used and did the job that needed to be done.
MATIAS MNothing .. customer service was excellent. Truck was dusty from outside but worked well .. What mattered to me was customer service. No complaints there
ESTER SGreat job thank you
SHERMAN D | First ImpressionsThe attitude of the employee was so poor and unpleasant, we almost changed our mind about picking up the trailer. We were not informed that we'd need to have the connection for the lights for the trailer and when we asked for advice or confirmation of what was needed, we were met with so much arrogance and rudeness. Employee made repeated comments about "not staying a minute after close" to help us and that it wasn't his problem that we weren't prepared. He did make an effort to help after my husband spoke to him about customer service going a long way and how it didn't help either side for us to not try to understand and help each other achieve our goals. It was such a terrible experience, I couldn't recommend this location as a pickup unless I knew that employee wasn't on the clock that day.
BRANDI BGreat customer service and quick to help if you need anything. Definitely use them again.
Heiko BEasy fast to rent employees were easy to work with
EDUARDO SThe gentleman from Turkey was extremely helpful and provided excellent customer service. I forgot his name butI will make this my preferred location from nowon.
Graciela N | Overall ExperienceHire eager/ experienced employees… they need to understand people that are purchasing from U-Haul are under immense stress of-course from moving etc.
JESSICA VHonor and his team were amazing! They made sure the equipment was ready to go and that I had everything I needed!
TEILA WIt's always great when I rent a u haul thank you.
MICHAEL ANo improvements at this time. Everything part of my experience was well met and honored.
ARTURO RIn and out
DAVID GCustomer service was excellent, friendly and professional
MICHAEL RNo complains I been very happy with all personal. And happy Thanksgiving to all of y’all.
MARIA CThe only thing is I thought there would be a ramp
RAYNALDO CFill up gas tank
DANIEL MJust wish I could travel at highway speeds! A normal drive from San Antonio to Brownsville takes abiout 4 hrs., but at 55MPH well its over five hrs. Plus you feel like your going to be the one causing an accident due to others driving the posted speed limit (75MPH) or as normal they are going 90MPH. Hopefully they are not texting when they come up behind you!!!
KENDALL TGood truck string: clean fast check in and check out
Augustine UThe rep was very helpful, so I didn't have any issues
DENNIS II cannot think of anything at the moment.. I had an overall good experience.
Uchenna NExcellent service, very friendly and helpful staff. I would definitely recommend to a friend.
FRANCISCO CThe employee that handled my rental today was just in a bad mood and negative. Won’t be going to that location ever again.
KEVIN RThe process was smooth. Nothing to improve on at this moment.
RUBEN CThe young who manned this location is totally about customer service start to finish. My vehicle had a problem with lighting but was able to pinpoint the problem and get me on way. The whole transaction, painless I would definitely recommend this location to anyone.
GILBERT HI was told I would get a refund of $25 but I was charged the original amount on the receipt
KARLA CThank you so much considering that I’m a disabled veteran the moving process was very swig and simple thanks to U Haul wonderful service thanks again
JUAN EThe staff here are friendly and helpful. I would def recommend them if you are looking for a storage unit.
Amy J | Overall ExperienceI was told by the manager that he was going to charge me for the storage but I was told that the storage is free
Damian S | First ImpressionsI believe his name was Jason but he provided excellent service and was very efficient
Gloria B | First ImpressionsIssues with the autopsy at first. Staff put in an address that didn't exist.
Brian S | Overall ExperienceIs very accommodating and helpful.
RICHARD T | First ImpressionsWas Convenient for my move to a different state
Laureena G | First ImpressionsN/A
MC M | Overall Experience