Customer Reviews for U-Haul of Ingram Park

Employe was knowledgeable I was in and out in 15 minutes loved it

The manager Seth is the best. Always positive and very helpful. A great manager of this location

Everything was good

Again, great customer service. Staff made everything easy.

Fast and Friendly service. All equipment ready to go as promised.

Always very consistent and good service.

Free rentals. Haha. The service was good. The young man working was quick. I was in and out in a few minutes. No issues. Trailer was a beast. Much bigger than I imagined.

I never thought I'd be so compelled to write a review about my uhaul experience but when somebody goes above and beyond to help you, credit is due. I arrived close to closing time and I had questions pertaining to a trailer rental. Kyle was the only representative there and he began to answer all my questions. He advised me what trailer was best, helped me with a new tow hitch, and was honest and straight forward. He went outside with me to help me install the trailer, and when he checked if the blinkers were operable, he noticed an issue. It was well after closing time, raining, and there was Kyle underneath my truck showing me what was causing the issue and what I'd need to do to fix it. He turned into a mechanic and got to work. Wired everything and made everything right. Not ONCE did he look at his phone or make a comment that it was 20-30 minutes after closing and he's off. Not ONCE. He conducted himself so professionally and was thorough. He didn't have to do that and I am so appreciative. Even his boss, Seth (who is also a stand up individual) was/is so appreciative of Kyle and agreed with me In saying that Kyle always goes above and beyond. I just wanted to thank Kyle and Seth for all the help and I hope this review lets people know that there are still employees out there that legitimately care and will go above and beyond.

Continue doing good business job well done guys!!

I started my walk in by telling the employee I need a truck til Friday(it was Monday). He looked up in the system to see what was available since I didn't reserve a vehicle. He said there was a 15' available. At this time I told my wife to leave since he said there was a vehicle. We go out cause I asked to see the inside of the storage area. We go back inside to do the contract and tells me it is due back Tuesday at the same time. I repeated to him I needed a truck til Friday and he said there was nothing available. I am now stuck cause my wife has been gone for 15 mins. He looks after I got pretty upset and says there is a 20' truck that I can get til 1130 on wed. I have no choice. He gives me the keys and sends me off. I get a text 15 mins later and made aware that I have to return in at 0930 on Wednesday. Pissed I call back and get some type of customer service center. That rep apologized for my previous experience and extended my time to 1130 on Wednesday. Since she had that ability I asked about keep the vehicle til 1130 Friday. She was able to make that happen. Not sure why she could do that but the guy that rented me the vehicle could. Friday when I returned the vehicle, same guy that rented me the vehicle was helping some else rent a truck. This time he goes out and pulls the truck up to the front for renter. I got the keys tossed to me and had to ask which truck it was that I rented. I guess I needed to be women in tight yoga pants to get that type of customer service.

Truck had no dolly had to return to pick up cost mileage. Secondly Customer Service was Subper at best while attempting to explain I had no dolly.Thirdly hen I was 6 min after 7pm closing while worker was still in store he simply and rudely told me he was closed. Absolutely horribly servise..

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I had on my order a hand truck. When I arrived there was none available. I had to rent one from Home Depot and pay $35 due to it not being available. This made my experience drop. The associate was great to work with.

I don't like being automatically charged for 2 days when I'm only going to use it for one, regardless of the miles.

The truck had a machine light when I just got on. Other than that, everything was good. The staff was courteous.

Please check trucks well before renting out. The truck i rented was not shifting gears properly and sometimes didn't want to stop.

Very professional and courteous staff! Attentive to customer needs and ensured the correct equipment was rented to meet the needs! Overall, a very pleasant experience. Will definitely rent from this location in the future.

Nothing. The experience was perfect.

There was a U-Haul blanket inside the trailer that I hadn't ordered. It was in a heap & had been gathered up on one spot & had been bound in white tape. There were rock chips and a nail left inside. I swept out the trailer & folded thr blanket (which I didn't use) as best as I could.

Nothing

Customer service rep on site was well mannered and explained everything excellently!

Nothing! Seth was amazing ,kind and helpful ! Give him a raise please. It was a super hard day for me and he made it easy!!!!

Friendly Staff all around great experience.

Both gentlemen are very professional and polite. As well as knowledgeable

I ordered a 6x12 trailer a MONTH in advance and called twice to check on and confirm the reservation. I was assured it would be there. It was not. All he could do was offer me a tiny 5x8. I HAD to accept because it was my moving day and my paid helpers were arriving any moment. As I feared, my belongings did not fit in the trailer. I had to load some things in the back of my son's truck, open to the elements, including my new, expensive mattress. I couldn't be more displeased with this transaction. Will hesitate to use U-Haul again.

Seth at this location is extremely professional and helpful

I believe the person that helped us was Seth. He was amazing. Great customer service. He made everything easy on us. When I rent again, I will rent from this location.

I am a Happy Customer of U-Haul

Forgot gentleman's name but was very quick and sufficient. Had me in and out on a hot afternoon.

The young men that work at this location are knowledgeable about the products and equipment, they work quickly, and are so polite even when the customers are the type of people that NEED to be mad about something, anything (Yeah, I've witnessed it). I have rented equipment at this location about 8 times and have never left dissatisfied. This has become my preferred location. And yes, I am an actual customer and this is a real review.

very easy rental and very friendly employee

Staff was courteous, knowledgeable, and efficient. Will definitely come back when I need to rent a truck or trailer

Seth was super nice and helpful. He made it a quick and easy process.

Great job by all employees at this location

excellent customer satisfaction and service????????

Quick and easy. Helped me get in a rental and straight to work.

Used your website for reservation using my IPhone. It was a total failure. The young man behind the local desk - superb!

The front end of that truck did not drive straight. It was like driving an old 80's truck. Terrible piece of equipment. Might of been the steering shaft or front end. Be wary of the POS you might be driving.

Workers forgot to check light system on trailer. If I had not checked, I would have driven off site without any functional lights on trailer.

All the employees that helped me were awesome! (4 different guys) No complaints,very helpful thanks again.

Great Service from your Vance Jackson location and Bandera location. Thank you.

None

I'm pretty harsh when reviewing since i used to be employed by uhaul in CA. I felt the Uhaul location was clean, nice but it's hard on the employee there was solo and he had a huge line and no help. So my review would be a excellent for him, but a two star for the management that left that man by himself to get destroyed on a Thursday evening when I rented the trailer

Make sure obvious damage is documented prior to rental