Customer Reviews for U-Haul of Ingram Park

1,415 reviews

5786 NW Loop 410   San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)

(210) 684-8700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 684-8700

5786 NW Loop 410
San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Shannon C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
3.0

Customer did not leave a comment.

joann D. 
Rating:
4.0

Customer did not leave a comment.

Vince C. 
Rating:
4.0

Fuel was below 1/4, so I had to put gas immediately. Drop off was good. But when looking for drop BOX, I could not find. it was actually a mail SLOT by the door. Frustrated for about 5 minutes.

Paul M. 
Rating:
5.0

Great service Thank you very much

Joe Y. 
Rating:
5.0

Nothing, everything was perfect.

Marcos G. 
Rating:
5.0

Everything was easy.

CALVIN G. 
Rating:
1.0

Was overcharged and still hasn't been resolved

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Jorge S. 
Rating:
4.0

Customer did not leave a comment.

Ruben L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
4.0

Friendly and fast service!

Leyann W. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
1.0

As per previous experiences the Manager at this location is very unprofessional, does not have common sense and lacks the ability to realize that the equipment he rents needs obvious maintenance even when customers express the quipment has warning lights on dashboard.  I personally pointed out the equipment given to me had warning lights he opted to ignore warning lights and issue the equipment anyway, saying it was my only choice. I pointed out to newer models available and he refused to issue this newer equipment with the 'take it or leave it' attitude, saying he had no control over maintenance issues. The end result is that the equipment did fail while on the road, leaving us stranded by the Highway and truck was towed away when roadside service failed to assist us. U haul is failing customers with the complicated emergency call system and contracted roadside assistance companies. U haul has much to improve when phone agents fail to follow up when: 1) U haul customers are stranded after equipmet breakdown. 2) when contracted roadside assistance companies are lazy and don't want to fix mecanical issues on the road and simply make the call to abandon  Uhaul customers on the road stating that towing the equipment is the only solution to the problem or simply fail to show up to the emergency with the excuse that they are busy on other emergencies. Roadside assistance also fails to follow up with Uhaul customers. And (ignoring the truck is full of items) 3) U haul needs to retrain managers at rental locations to make simple decisions as to when it is not safe to issue faulty equipment to customers. Much more can be said in this review but in the interest of time just let it be said that. I will not be returning as a customer and I will no longer recommend to anyone to use U haul. At the contrary, I will be giving U haul negative feedback for failing us as customers in time of a severe emergency

Byron M. 
Rating:
1.0

Have the equipment ready when time specified online or with customer service representative. There is no key drop box either.

Brian B. 
Rating:
3.0

Customer did not leave a comment.

Lynda S. 
Rating:
5.0

Customer did not leave a comment.

Marianne L. 
Rating:
5.0

Great customer service 👍🏽

james F. 
Rating:
5.0

I was a little frustrated myself because of all the packing and different things that's just kept happening, and the guys that waited on us were very calm and patient with me they didn't get stirred up they stayed calm and I just want them to know that I really appreciated that.

Thelma F. 
Rating:
5.0

Good

Johnny H. 
Rating:
5.0

All was good but left light was not working, blinkers/brake light working but maybe need to check parking lights as well cause I had to drive at night with no light.

David G. 
Rating:
4.0

Customer did not leave a comment.

STEVEN ANTHONY H. 
Rating:
3.0

Explained that I needed a trailer to haul my 2020 HD TriGlide motorcycle. Even gave the dimensions. Was advised the 6x12 would work for me. When tried to load bike, it would not pass the entry point of the trailer because of the sides of the ramp. Returned unit immediately because it would not accommodate my needs. Will reach out to CS for a full refund.

Carlos H. 
Rating:
1.0

WE RENTED A LARGE TRAILER ON FRIDAY, WHEN WE ARRIVE THE STAFF WAS VERY RUDE I FELT LIKE WE WERE BOTHERING THEM WHEN I WENT TO PICK UP THE TRAILER, THE WORKERS MADE ME FEEL UNWELCOMED. AFTER THE TRAILER WAS HOOKED UP AND WE TOOK OFF THE TRAILER KEPT PULLING AT 1st I THOUGHT WELL IT'S NORMAL, THEN AFTER A WHILE IT JUST KEPT PULLING, WE HOOKED THE TRAILER UP TO OUR TRUCK AND IT WAS THE SAME PROBLEM IT FELT LIKE THE BRAKES TO THE TRAILER KEPT LOCKING UP. WE ORDER THE RENTAL TIL SUNDAY AT 1 BUT DUE TO THE ISSUES WE WERE HAVING WITH THE TRAILER WE TOOK THE RENTAL BACK SATURDAY AFTER 1 WE GOT THE SAME UNWELCOMING FEELING AS WE DID THE DAY BEFORE. ALL IN ALL BAD EXPERIENE EVER NEXT TIME WE WILL JUST GO SOMEWHERE ELSE.

CrystalLynn M. 
Rating:
5.0

Nothing. Employees very nice and efficient. Will use again. Thank you

JUDITH J. 
Rating:
5.0

Your employee who connected the trailer and disconnected it when we brought it back was the same gentleman and he was very polite, courteous, and professional. Please pass along my appreciation to him.

nick O. 
Rating:
5.0

Keep doing what your doing

Mary A. 
Rating:
3.0

Customer did not leave a comment.

ERNIE M. 
Rating:
4.0

The trailer had not been cleaned and I returned it the same way.

STEVEN ANTHONY H. 
Rating:
5.0

Everything at the location was excellent but the app on my phone sucks it was hard to navigate and keep making changes with out my doing to extend or renew your rental and it's not very easy to do all you need anywhere I couldn't get my tire that leaked and online you have to wait on hold for an hour to talk to anyone but the staff was good online and in person.

HUNT N. 
Rating:
5.0

I was told that my bill would be lowered but then I realized that I was charged for an extra dolly

CRYSTAL ANNMARIE S. 
Rating:
5.0

Everything was perfect, very professional stuff! Thank you

Ivan C. 
Rating:
4.0

I have yet to have an issue with Uhaul throughout my years in the service and out here now in the civilian sector!...

Baldemar H. 
Rating:
5.0

Customer did not leave a comment.

Hectors C. 
Rating:
5.0

The young man who issued me my trailer was very knowledgable and helpful and provided overall first class service!

William S. 
Rating:
5.0

Customer did not leave a comment.

Billy P. 
Rating:
5.0

N/a

Anthony L. 
Rating:
5.0

You have excellent service

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Blanca D. 
Rating:
5.0

Good customer service throughout.

shelby P. 
Rating:
5.0

Customer did not leave a comment.

Isabel R. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Did everything from ordering, to pick-up, to the return on my phone. Very easy.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Darcy P. 
Rating:
4.0

Thank you for add on days

Deanna H. 
Rating:
5.0

Customer did not leave a comment.

April C. 
Rating:
4.0

Customer did not leave a comment.

Ernest L. 
Rating:
5.0

The truck had damage and the door handle was broken. I have an upcoming cross country trip and I hope they give me a newer van.

ANNA maria B. 
Rating:
5.0

They were clean. Customer service was fast and friendly.

Trenia W. 
Rating:
1.0

They have charged me 2 gallons of gas when I filled it with the appropriate level so I would not be under the requirement

Jose M E. 
Rating:
4.0

Not much! The crew was very helpful- which helps when you're having other problems!

GABRIEL C. 
Rating:
5.0

Customer did not leave a comment.

Jairo H. 
Rating:
5.0

So helpful, manager Seth Miller and all the employees did everything to make my rental as smooth as possible.

Natalie C. 
Rating:
2.0

Next time a customer places an order at uhaul.com, do not call to confirm availability for a pick-up that is not factual. Additionally, provide availability to contact the customer service.

Monica L. 
Rating:
4.0

Customer did not leave a comment.

jacob P. 
Rating:
5.0

Not a thing !!!!

MARY R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie Q. 
Rating:
5.0

The customer service team was outstanding from pickup to drop-off. Not my first time using this location and it will not be my last.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

I've rented several trailers from this location and have never had any issues. The staff has always been friendly and helpful. Keep up the great work!

LUTERIO C. 
Rating:
3.0

There was a dolly that I rented at first, then I realized that it was not the dolly that I needed and I did not take it from the store. I spoke to the person in charge and he told me that he would discount it and so far he has not discounted it from me.

GONZALO M. 
Rating:
5.0

Customer did not leave a comment.

MARK R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

CHERYL C. 
Rating:
4.0

Customer did not leave a comment.

KEITH L. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL CASANOVA M. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

JUAN F. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M. 
Rating:
5.0

Customer did not leave a comment.

CHAD T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Denise R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FAUSTO D. 
Rating:
4.0

Customer did not leave a comment.

Janet L. 
Rating:
5.0

Is nothing really good job

JAMAL A. 
Rating:
5.0

Customer did not leave a comment.

Pete E. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA T. 
Rating:
5.0

Customer did not leave a comment.

Sovreyne W. 
Rating:
3.0

Customer did not leave a comment.

SHEKITA B. 
Rating:
5.0

Customer did not leave a comment.

EVERARDO M. 
Rating:
5.0

I was charged for 10 blankets I never received. Not sure how to get a credit. Otherwise a nice experience

Oscar A. 
Rating:
5.0

Service was excellent. The place was clean and well run. I'd return and I'd recommend the place to friends.

MARCO P. 
Rating:
3.0

I have use uhaul a number of times and to me it seems like cleanliness has not been up to par. I the pass two weeks I have rented a van twice from different locations and by oth have been extremely dirty inside and out. The one off of Grissom rd was worse. That you could see spit marks on the door and window. The van from work was stolen and that's why we use yours. But we usually use the bigger truck

Rolando R. 
Rating:
5.0

Customer did not leave a comment.

MARK R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt S. 
Rating:
2.0

Input the correct information given to save people the inconvenience and headache of adjusting the drop off location. Make sure the equipment is maintained. My tow dollys chains that go under the hitch kept falling of and dragging because neither chain had the rubber retainers

JOHN-PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Roxanne F.  |  Online Move In 
Rating:
3.0

There was a bad tire sensor

JAVONE R. 
Rating:
1.0

Customer did not leave a comment.

MANUEL B. 
Rating:
5.0

Helpful in every way thanks

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

RICARDO R. 
Rating:
4.0

Customer did not leave a comment.

MEREDITH S. 
Rating:
5.0

This location is what I expected and appreciated. Great commutative staff, easy and clear drop off and great clean location with additional options for purchase and supply

Anthony P. 
Rating:
5.0

Perfect customer service! It was very easy and fast. And the young man working was nice, and efficient

Sylvia O. 
Rating:
3.0

Fuck y'all

Duncan M. 
Rating:
5.0

Quick service

JESSE JR A. 
Rating:
5.0

Very smooth transaction and friendly

JAY S. 
Rating:
5.0

Keep up the good work. The employees here are always attentive and ready to help out.

BRANDON C. 
Rating:
3.0

My first visit to pick up my truck was good - the staffperson acknowledged me and took care of me in a polite, professional, efficient manner. When I came back the next day to pick up the car trailer, there was one staffperson on the phone when I got there; he acknowledged me and said he'd be right with me. As soon as he was off the phone, he confirmed who I was and said he'd been expecting me. He proceeded to assist three other people who arrived after I got there; he said they were just there for propane, so he helped them first. I was on a timetable myself to get moved to another city; I didn't feel too valued as a customer. But the biggest issue was the truck itself; the steering was very loose, the brakes were terrible, the transmission was ROUGH.

ALAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Ruby P. 
Rating:
5.0

Customer did not leave a comment.

ann G. 
Rating:
5.0

Is very accommodating and helpful.

RICHARD T.  |  First Impressions 
Rating:
5.0

Was Convenient for my move to a different state

Laureena G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMANDA R.  |  Overall Experience 
Rating:
5.0

N/A

MC M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnathon M.  |  Overall Experience 
No reviews have been submitted for this location.

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