U-Haul of Ingram Park

1022 reviews

5786 NW Loop 410   San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)

(210) 684-8700

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(210) 684-8700

5786 NW Loop 410
San Antonio, TX 78238

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SAMANTHA NICOLE M. 
Rating:
4.0

Customer did not leave a comment.

Jenny S. 
Rating:
2.0

I was billed twice for same(one) rental. No bueno.

Jose T. 
Rating:
5.0

Customer did not leave a comment.

JACOB M. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN J. 
Rating:
5.0

On the web interface, I had trouble taking a pic of my license. It was because I didn't have my browser authorized to access the camera on my phone. I figured it out, but thought that it might be worth you putting a note on the site so that people know they may need to do this. The whole process was seamless and I am really impressed with how user friendly the pre check in process was.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

adam K. 
Rating:
5.0

What a great relief to have 24hour service. After a long trip it was great to have them remove the trailer. They were very helpful!

KATIE D. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Sherdon T. 
Rating:
4.0

Just dropped off in lane. Employee removed trailer and was done. No complicated process. Was pleasantly surprised

Stefan G. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL F. 
Rating:
4.0

The original place I was to pick up truck was very rude and would not rent me the truck I prepaid for. I had to be sent to a new location to get a truck. I did everything online even the checkout process and it took nearly 3 hours to finally get a truck. I was given $50 refund but it should've been much greater.

Renee B. 
Rating:
5.0

Customer did not leave a comment.

Shannon K. 
Rating:
5.0

Customer did not leave a comment.

Thomas Y. 
Rating:
5.0

Your staff was extremely helpful and explained everything in great detail. We were very happy with service. Thank you

Rebecca D. 
Rating:
4.0

Customer did not leave a comment.

raul M. 
Rating:
5.0

I have never been to such a sweet and cordial business. You made it not only a pleasant, easy and fun experience for all of us,....but one we will ALWAYS refer your location to.....all who need a truck rental! Thank you! Your truck was clean, easy to drive and felt very safe! JoAnne

Nathan J. 
Rating:
5.0

Not at all. You guys did a great job.

Andre S. 
Rating:
5.0

Quick and friendly service!

CHRISTOPHER G. 
Rating:
5.0

Don't double charge your customers. I was charged twice for my rental,

Crystal W. 
Rating:
5.0

Areas when i drove were super clean

LEONARD H. 
Rating:
5.0

Customer did not leave a comment.

Marquet W. 
Rating:
1.0

Customer did not leave a comment.

Rashaun L. 
Rating:
5.0

Employe was knowledgeable I was in and out in 15 minutes loved it

TERESA G. 
Rating:
5.0

Customer did not leave a comment.

Yaroslav S. 
Rating:
5.0

Customer did not leave a comment.

anthony C. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

The manager Seth is the best. Always positive and very helpful. A great manager of this location

Ann C. 
Rating:
5.0

Customer did not leave a comment.

Priscilla R. 
Rating:
5.0

Everything was good

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

MAYO G. 
Rating:
5.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

Again, great customer service. Staff made everything easy.

JOHN STERLING T. 
Rating:
5.0

Customer did not leave a comment.

ETHEL W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

CARL H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca D. 
Rating:
5.0

Fast and Friendly service. All equipment ready to go as promised.

arthur C. 
Rating:
5.0

Customer did not leave a comment.

Crystal W. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

LATEEFAH R. 
Rating:
5.0

Customer did not leave a comment.

Sue H. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Always very consistent and good service.

Kyle E. 
Rating:
5.0

Free rentals. Haha. The service was good. The young man working was quick. I was in and out in a few minutes. No issues. Trailer was a beast. Much bigger than I imagined.

Genaro C. 
Rating:
5.0

Customer did not leave a comment.

Amanpreet S. 
Rating:
5.0

I never thought I'd be so compelled to write a review about my uhaul experience but when somebody goes above and beyond to help you, credit is due. I arrived close to closing time and I had questions pertaining to a trailer rental. Kyle was the only representative there and he began to answer all my questions. He advised me what trailer was best, helped me with a new tow hitch, and was honest and straight forward. He went outside with me to help me install the trailer, and when he checked if the blinkers were operable, he noticed an issue. It was well after closing time, raining, and there was Kyle underneath my truck showing me what was causing the issue and what I'd need to do to fix it. He turned into a mechanic and got to work. Wired everything and made everything right. Not ONCE did he look at his phone or make a comment that it was 20-30 minutes after closing and he's off. Not ONCE. He conducted himself so professionally and was thorough. He didn't have to do that and I am so appreciative. Even his boss, Seth (who is also a stand up individual) was/is so appreciative of Kyle and agreed with me In saying that Kyle always goes above and beyond. I just wanted to thank Kyle and Seth for all the help and I hope this review lets people know that there are still employees out there that legitimately care and will go above and beyond.

JOHN R. 
Rating:
5.0

Continue doing good business job well done guys!!

JUAN D. 
Rating:
3.0

I started my walk in by telling the employee I need a truck til Friday(it was Monday). He looked up in the system to see what was available since I didn't reserve a vehicle. He said there was a 15' available. At this time I told my wife to leave since he said there was a vehicle. We go out cause I asked to see the inside of the storage area. We go back inside to do the contract and tells me it is due back Tuesday at the same time. I repeated to him I needed a truck til Friday and he said there was nothing available. I am now stuck cause my wife has been gone for 15 mins. He looks after I got pretty upset and says there is a 20' truck that I can get til 1130 on wed. I have no choice. He gives me the keys and sends me off. I get a text 15 mins later and made aware that I have to return in at 0930 on Wednesday. Pissed I call back and get some type of customer service center. That rep apologized for my previous experience and extended my time to 1130 on Wednesday. Since she had that ability I asked about keep the vehicle til 1130 Friday. She was able to make that happen. Not sure why she could do that but the guy that rented me the vehicle could. Friday when I returned the vehicle, same guy that rented me the vehicle was helping some else rent a truck. This time he goes out and pulls the truck up to the front for renter. I got the keys tossed to me and had to ask which truck it was that I rented. I guess I needed to be women in tight yoga pants to get that type of customer service.

SHAUN PAUL P. 
Rating:
1.0

Truck had no dolly had to return to pick up cost mileage. Secondly Customer Service was Subper at best while attempting to explain I had no dolly.Thirdly hen I was 6 min after 7pm closing while worker was still in store he simply and rudely told me he was closed. Absolutely horribly servise..

LOUIE G. 
Rating:
5.0

N/A

Terrence C. 
Rating:
3.0

I had on my order a hand truck. When I arrived there was none available. I had to rent one from Home Depot and pay $35 due to it not being available. This made my experience drop. The associate was great to work with.

CHIQUITA B. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
4.0

Customer did not leave a comment.

ERNEST M. 
Rating:
5.0

Customer did not leave a comment.

Eugen D. 
Rating:
5.0

Customer did not leave a comment.

Jason O. 
Rating:
5.0

I don't like being automatically charged for 2 days when I'm only going to use it for one, regardless of the miles.

PABLO A. 
Rating:
4.0

Customer did not leave a comment.

Jaqute W. 
Rating:
3.0

Customer did not leave a comment.

Eric Y. 
Rating:
4.0

The truck had a machine light when I just got on. Other than that, everything was good. The staff was courteous.

Trong Phat D. 
Rating:
5.0

Customer did not leave a comment.

Marc V. 
Rating:
4.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Please check trucks well before renting out. The truck i rented was not shifting gears properly and sometimes didn't want to stop.

LESLEY S. 
Rating:
5.0

Very professional and courteous staff! Attentive to customer needs and ensured the correct equipment was rented to meet the needs! Overall, a very pleasant experience. Will definitely rent from this location in the future.

Jeremy S. 
Rating:
5.0

Nothing. The experience was perfect.

PATTON Z. 
Rating:
5.0

There was a U-Haul blanket inside the trailer that I hadn't ordered. It was in a heap & had been gathered up on one spot & had been bound in white tape. There were rock chips and a nail left inside. I swept out the trailer & folded thr blanket (which I didn't use) as best as I could.

PATRICIA S. 
Rating:
4.0

Customer did not leave a comment.

Alicia G. 
Rating:
5.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

Nothing

YASSER A. 
Rating:
5.0

Customer service rep on site was well mannered and explained everything excellently!

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
3.0

Customer did not leave a comment.

emilio B. 
Rating:
5.0

Nothing! Seth was amazing ,kind and helpful ! Give him a raise please. It was a super hard day for me and he made it easy!!!!

Jeannie H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

WIllie C. 
Rating:
5.0

Customer did not leave a comment.

VONNIE G. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

Customer did not leave a comment.

marisol F. 
Rating:
5.0

Friendly Staff all around great experience.

BENE M. 
Rating:
5.0

Customer did not leave a comment.

MELISSA Y. 
Rating:
5.0

Both gentlemen are very professional and polite. As well as knowledgeable

christina P. 
Rating:
1.0

I ordered a 6x12 trailer a MONTH in advance and called twice to check on and confirm the reservation. I was assured it would be there. It was not. All he could do was offer me a tiny 5x8. I HAD to accept because it was my moving day and my paid helpers were arriving any moment. As I feared, my belongings did not fit in the trailer. I had to load some things in the back of my son's truck, open to the elements, including my new, expensive mattress. I couldn't be more displeased with this transaction. Will hesitate to use U-Haul again.

Ralph D. 
Rating:
5.0

Seth at this location is extremely professional and helpful

MOHSIN S. 
Rating:
5.0

I believe the person that helped us was Seth. He was amazing. Great customer service. He made everything easy on us. When I rent again, I will rent from this location.

Everett M. 
Rating:
5.0

I am a Happy Customer of U-Haul

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Eric O. 
Rating:
5.0

Forgot gentleman's name but was very quick and sufficient. Had me in and out on a hot afternoon.

MELISSA NICHOLE A. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

The young men that work at this location are knowledgeable about the products and equipment, they work quickly, and are so polite even when the customers are the type of people that NEED to be mad about something, anything (Yeah, I've witnessed it). I have rented equipment at this location about 8 times and have never left dissatisfied. This has become my preferred location. And yes, I am an actual customer and this is a real review.

Alexandra H. 
Rating:
5.0

very easy rental and very friendly employee

CHRISTINA R. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Staff was courteous, knowledgeable, and efficient. Will definitely come back when I need to rent a truck or trailer

PHILLIP T. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Celeste C. 
No reviews have been submitted for this location.

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