Parking lot was very full and busy - hard to get trailer hooked up onto car because of this. There was not enough staff to double check my auto-hauler hook-ups or car loading. Luckily, I have done this before, but had I not, it could have been very dangerous.
ALLISON FCustomer Reviews for U-Haul of Juniata Park/Feltonville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My opinion, to make sure there's always More than 2 employees at the work site..It's hard for just one employee on a very Busy morning..But the 1 employee did handle his self Very well among 6 or 7 impatient customers This morning.👍
GEORGE MService was great no complaints
SHERIAL MService was great no complaints
SHERIAL MMy opinion, to make sure there's always More than 2 employees at the work site.. It's hard for just one employee on a very Busy morning.. But the 1 employee did handle his self Very well among 6 or 7 impatient customers This morning.👍
GEORGE MVery good customer service
Alex BGreat and easy people to deal with at this location
Bruce WMala compañía cobra dinero de más y no relbosa
ANEURIS ENothing the service was great . In and out Thank you
BARRY RThis was the best location to get trailer from 100% recommend! Was in and out in minutes! Customer service was great too
Anthony lGreat and fast service!! Great staff
ELIEZER RFrank was an amazing Service Representative. Very knowledgeable, professional, and outstanding customer service provider. He made the visit worth every moment.
MIGUEL ANone
robert gParking for the customers!!
Alexis VGood place
FRANK PPanel on floor of truck fell through when I stepped in rear of truck. But always have good service at this location
Jeremy OMake sure that the truck is clean even if it's a bran new truck
EMMANUEL WCustomer service, attitude was horrible.
TANIQUA TNothing to improve..!! Everything is excellent..!!
Felix CBoth guys did what they were suppose to do today! Thank you for making my furniture pickup so easy. Wishing you all that you wish for yourself!
CARMELLE LVery professional customer service
ALEX BThem 2 guys they were very helpful very friendly on top they get you a 100% satisfaction…they are very professional
ALEX BNothing!!! The experience was great!!!
ANTHONY DRented a tow dolly that did not have functional tow straps . Unable to tow the car
MALICK WOnly thing because there is snow they should clear the snow out the trucks and Vans but the service is #1
LUIS GPlace very good standard
ALEX BGreat and fast customer care experience
ANGEL SIn this location I dropped off my equipment. So I didn't interact with anyone face to face. The young lady on the phone that helped me , with the drop off steps, was great. Also needs a raise. I will continue to use u-haul for my moving, transporting needs. Thank you all for your services.
CYNTHIA RThe staff was professional and caring. He is a people person and I will do business with him anytime. Please thank him for me.
EDWIN CThe truck was in excellent condition. The staff was very helpful. The parking lot was cramped and hectic. Also, this location was assigned to me and was 3 miles away from the one that I selected in my original reservation. I thought it was no big deal but when I returned truck to next location, they said we went 8 miles over included mileage, app should adjust for that.
PAUL KEl truck se dañó varias veces durante el viaje y tuve que esperar bastante tiempo por ayuda!
EMMANUEL LCustomer services was very professional and courteous
JOE SI believe everything should remain as is
SAMUEL MAmazing service!
CRISTINA PI rented a bigger truck the first time for 50 something dollars. How come I got a mini van this time and I paid more than 60???? Make it make sense
LUIS CI was extremely impressed with how quick and easy the process was. The staff provided excellent customer service, guiding me through everything with professionalism and kindness. I couldn’t have asked for a better experience. Highly recommended
FLOR GGreat service
MARION SThank you
HUNG TGreat
BENITO REverything was clean, your workers were polite and answer all my questions. These days so many people are lazy it's great to see people who actually do their job and enjoy what they do. I hope all your employees are like the ones that serve me today
ANDRE RVery great service
MARION SMichael and Joejay, were very professional and knowledgeable. They both were very nice as well.
JAVESE PVery respectful and professional
ALEX BHire more personnel. So, waiting time its less. But the service was awesome!!!
MADELYN OI have nothing that I can say. It was a simple easy transaction, and Michael is very professional and very nice.
JAVESE PJoeJay C provided professional support and assistance early on a Saturday morning. He was helpful and friendly and quickly got me on my way. I would highly recommend this location due to his customer service.
MEGHAN OFriendly service
Madeline RDeben de estar un poco más pendientes a la limpieza de las unidades para que no traten de cobrarle a otros lo que dejaron sucio.
SANDRA TEverything was great staff was very friendly and helpful.
ULYSSES CVery good office staff. They were polite and professional
MONICA WThe truck have mold everywhere
FAF-ANNIA MThe sales representative did not provide complete details about the rental, including information about using the app and the $20 fee for returning the U-Haul after hours. I rented the U-Haul at 4:30 pm and was not informed that returning it in the morning would cost me more, but it ended up costing more to return the vehicle after hours. The customer service was poorly executed.
AIRKIM GMichael was a great help and got me in and out quickly!
BELINDA ACan't think of anything.
DAVID LI had gone to the location to pick up my rental. I spoke with the associate about picking up the tow dolly the following day due to not being able to load the truck with the dolly attached. When the next day came around, I was going to be later than I had expected in picking it up, so I called the store and spoke to the same associate about picking up the dolly in the afternoon. He said that would be fine, and that he would let the next associate on shift know. He rescheduled my pick up for 12:30 instead of 2:30, so when I arrived at the location at 2:15 to pick up the dolly, the reservation had been cancelled and refunded. I did not get a phone call or any form of communication asking me if I was still coming to pick it up. The associate just ASSUMED that I wasn't coming to pick up. The money obviously was not instantly refunded, so I had to use money that was planned for gas in said u-haul to pay for the dolly rental all over again. The truck was literally on empty when it was picked up, and ti was also filthy in the back, not even sweeped out.
Walter JFast and easy service
TERRANCE BThe AC wasn’t working
PEDRO PEveryone was very helpful and went beyond their way to assist me.
Gisela Ri was overcharged.
Zoe DThis is always my go to location...Plenty of vehicles, clean all of the supplies needed and the staff is amazing.
VLERIE CBeen renting from this location for years. Always a great experience.
VLERIE C