Customer service was horrible. Very rude and the truck needed work done. Over priced and they don't tell you anything until you call.
Shayquanda W.Customer Reviews for U-Haul of Juniata Park/Feltonville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Things went smoothly, like a well oiled machine . Maybe I got lucky. I would say Keep up the good work.
ulysses R.Great people, helped with all that we needed. And pretty affordable. Would be reserving a truck soon again.
Veronica C.They told me to drop the truck off and checked the truck after I left and charged me for cleaning when I know I cleaned out the truck. I am a veteran of renting Uhauls and this is the first time I've been charged the cleaning fee
Anthony D.They are good the way they are they should look into storages
LAURA C.At no time during this service did the employees show that they had an appropriate "Customer Service Model". The rented equipment was dirty, but useful, it served its purpose. The service was poor. There was no advice of any kind in relation to my needs. A little guidance focused only on the charges. I mean, it was just another sale! At return, They did not verify the vehicle, nor did they look at the mileage, or the condition of the body, nor where I left it, nor did they give me a simple invoice. I found out about the charges only by email. It was my first time, and it was not what I expected.
Rafael M.Fire the nasty poor customer service employees that work there—they dont do what corp. ask them to do and they think their doing you a favor: the Mgr. at location does not lead by example and as such the employees are horrible. Will Never use this location or recommend it to anyone.
Tracy C.Just keep an eye on slick people always taking advantage of good people hard workers
Luis G.Was treated like s***
Tyrone T.Rude customer service Truck check engine light on Front n rear tire low pressure warning light Passenger side mirror broken Driver window wonder broke Customer service guy need to wear his attire better n clean
Clinton F.The employees were excellent, but u-haul over all is not good. I made a reserved a truck a week in advance to find out when I get to the location to pick up that the vehicle is down and that there is no other and that you over book, it's a real big inconvenience when your running on a tight schedule.
Anel T.They rented a vehicle to someone in my name and did not correct the mistake despite several conversations with the location. This resulted in a letter being sent to me when whoever rented the equipment didn't return it well past when it was due. I had to open a CAP case with your office to try and get the matter resolved. Horrible experience for me and I wasn't even involved in the transaction other than your personnel screwing up the rental information by putting it under my name erroneously.
JONATHON W.Staff was rude at the beginning, first unit that was received slipped on transmission twice in less than a block from the location
Joaquin B.From making my reservation over the phone to drop off, It was awesome. I had no problems. The only thing I noticed at this location is that it's too compact/small. They need a bigger place.
ARSENIO T.I don't think you can improve on the quality of service that your technicians gave.
Barbara R.Whenever I need to rent moving equipment, I ALWAYS use+recommend uhaul. Really easy, great customer service, flexible+convenient 😊👍🏾
Tabatha J.great location
Anthony S.An absolutely horrible experience.
Michelle P.Friendly and excellent
Roy R.The gentleman at the counter did the bare minimum of what was required of his job. Je was not helpful to the customer before me and when it was my turn he just ask for my id and card and then gave me a total. I had to ask about my dollies and and furniture pads and told me nothing was available thats why he didn't charge me. The way he said it was rude and didnt even offer me any type of help. He should have let me know before hand and no one gave me a heads up even when i did reserve them 2 days earlier. He was lucky i need the truck in that moment of not i would ha e canceled my reservation.
Nilda S.Uhaul is exceptionally perfect that you for your time commitments
Ajamal L.I rented the truck from 8-5:30. I was charged for 2 days of rental. I had to go back and get this straightened out. The vehicle was never checked back in. A fiasco!
George C.Muchas personas no hablamos inglés, seria prudente tener alguien de habla español en cada turno. Gracias
Miguel A.I didn't receive my money back for my Unused miles .
Keith R.Fill up rental truck with gas before customer leaves the site. The associate's we're very unfriendly and very unprofessional. Please do better with maintaining your rental vehicles. They're all very dirty and smells of smoke.
yero C.It wasn't even the location or the people at the location because the guy who gave me the keys was cute as ever. Uhaul is so high, $2/mile is crazy work
Tramaine F.There seems to be a shortage of cargo vans to rent. Please get more to meet the customers demand.
Zaw M.Well respectful place and good people who took care of us
Tiffany B.Nothing everything was perfect
bret L.The call center needs to inform people of a one way pick up at our place and drop off at another I reserved a truck for a Sat for a move and was to bring the truck back to the same location I picked up from but some how when I went to pick up the truck the call center to reserve my truck put me in for a one way so that meant that I had to wait the next day to rent the truck to bring it back to the same location please get it right thing like that are very inconvenient for people when they have plans to move on a certain day so whoever is controlling the call center do your job but do it right and listen to the customers and what they need.
JANET F.How about you inspect your trucks and equipment before renting them out to people
Serouj T.The Guy that I talked to was rude and not welcoming at all. bad receptionist. but the apps was good, pictures was already loaded and it was fast pick up.
Pierre Gerald A.We had to wait a while for the truck to be ready, so we started moving later than we wanted. Other than that everything was good.
ANTHONY M.The service was great, thanks
Priscilla P.nothing
William F.Great help, polite, and I was only in there for 5 minutes. Would highly recommend.
christian R.Truck had a lot of issues and l was not able to use it normal …. Still was charge full price
Jonathan R.It seemed like Everything that could go wrong did! I beyond stressed and every single employee went above and beyond to accommodate us. U- Haul will be our go to from now on.
cierra marie C.I've rented a van once and a truck once. Both times the keys had issues starting the vehicle. It took 3 out of the 5 hours I had the truck trying to get the truck to start. The keys don't turn. Terrible experience. Cost me time and money. And I had to pay for it. I rent trucks from a different location all the time and I never have that problem. So overall I feel I should be compensated for being rented equipment that didn't work.
Antonio R.Location thought I was to have dropped elsewhere (far away), but I had definitely not specified any dropoff point. Like with the needless msg mentioned above, this is a symptom of errors i your system. Spoils a review perfect otherwise.
ALAN S.Overall customer workers ok but every time I get the customer service Jeury Rodriquez he always given me a hard time and attitude.
JoseE R.The return process was not good. Pick up was amazing and easy. Drop off team member was a very rude and unpleasant team member. If you don't like your Job don't come to work!
Manuel B.Have better signal for equipment drop off
Henry R.U-Haul of Juniata was the third location I tried. When I got there they told me they didn't have a truck available. Went online and got a truck from the exact location. Then, the app had issues and I was not able to pay online, I asked the clerk of I can pay there instead and he told me he can't help me. It took me more than 2 hours to rent a truck. I hope I will never need your services again in the future.
Felipe V.Sustain your services and products.
William R.Th gentleman who dealt with me the morning of the reservation made me wait until he finished cleaning his trucks, the music playing was loud & disrespectful. No to mention, he was very UNPROFESSIONAL. Seemed irked and bothered by my business there. He mentioned with an attitude that he was in the hospital and didn't know why most of the trucks had no air on tire, I was given 3 trucks before driving off with one that didn't have an service button or low tire message on the panel, HORRIFIC! Nevertheless, the young Spanish guy who checked me out was very nice.
Alma R.listen i was in and out keep up the great customer service (which has been rare during these trying times)
Larngneh L.Everything was great 👍
FRANSICO C.This location did not have the furniture pads I have reserved. Some of my furniture was scratched.
WonBin Y.The person on duty at the time of picking up was very unwelcoming and had a bad attitude on my return
Joseph M.Usually when I rent a truck the gas and mileage are highlighted this time they weren't. But I still took a picture of odometer and gas level. I was given a price over the phone. Also had to rush to pick up the van because I was told they were closing at 6:00. That's an hour ahead of advertised hours. So I wasn't to upset with the cleanliness of van. When vehicle was returned the mileage was quoted at over 500. This confused me seeing as how that was over 300 more than I actually used. I was quoted a daily price plus insurance that was $30 and was being billed at $50. Worst rental experience ever. And with the added extra costs I don't see any reason to use this location again. Wouldnt recommend it to an enemy.
William M.What you can do for a lady, is to clean the truck. Other than that, it was great. Thank you 😊
Valerie D.Location had trucks. Many locations are low on trucks.
Allessia B.It always a pleasure to rent from you guys
LILLIE A.I feel the tank up and they refuse to reimburse me
Edna L.2nd location I was sent to, on the other side of the city, got me on the road but I had many issues with my original pick up location .PLEASE CALL !!
Scott D.The customer service is TERRIBLE. No one wants to deal with lazy and ignorant employees. Both gentlemen were the PITS.
Tennille M.The young kid who worked there short with a bob cut was miserable as hell and rude. We asked him to fix the mirror cause my daughter in law couldn't see very well and he kept saying that it wasn't his job and that he didn't pay enough for that, then he burned us for a lot of money. 0/10
Yedely S.