Customer Reviews for U-Haul of Kings Canyon

2,636 reviews

4036 E Ventura Av   Fresno, CA 93702
(W Of Cedar)

(559) 487-1730

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(559) 487-1730

4036 E Ventura Av
Fresno, CA 93702
(W Of Cedar)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was attentive and helpful!!

Frank U. 
Rating:
1.0

Customer did not leave a comment.

VIKAS W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

SIDNEY D. 
Rating:
5.0

Customer did not leave a comment.

Latda T. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

The general manager helped us with pickup and was extremely friendly and professional. The Uhaul representatives on the phone could learn a thing or two from this guy. It's a bit a drive for me but I will happily use this location again due to my positive interactions with the manager. And he also has a really nice 1967 Caprice.

Stephen A. 
Rating:
4.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

I got there early and didn't notice but the can was dirty. Food crumbs, a tissue and someone's vaping device. Lol. The window had what looked like coffee or spit all over the inside window. I Lysol'd everything. Washed the truck and detailed the inside of the truck. I shouldn't have left without taking pictures or letting staff now, but since I already drove off and didn't notice until I got home; I had to pay $20 to wash and detail the pickup. So 8t 2as kind of a pricey endeavor. About a hundred bucks for under 40 miles and 4 hours. I don't wanna rate the staff poorly. I don't know who dropped the ball, the folks at the register were great. I shouldn't have had to detail the truck for you. But my fault for not advising the staff. Just wanted to point out that you might want to be more diligent about cleaning the trucks or others won't be so nice in the review. Thanks.

ZACARY N. 
Rating:
5.0

Customer did not leave a comment.

Juan T. 
Rating:
5.0

Nothing at this time because Christian should be your poster person for UHaul.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

RYAN V. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
1.0

Customer service sucks. The car not clean at all!!

Houa L. 
Rating:
3.0

I dropped off the truck on time, with fuel and on time. My truck was due back by 1:45 p.m. I had it there by 1 p.m. I handed the key to the representative and was told I'd receive a receipt by email. At 5:53 p.m. I had a voice-mail from the representative from the rental location asking me if I would need my rental longer because they believed that still had it!!!!!! I lost it, see people who you all deal with have so many burdens that weigh so heavily on them, problems that they carry unshared because no one asks how they are or cares. This issue was "the straw that broke the camels back!" I can't handle unfinished business or assumptions that involve my reputation. I drove back to the rental location only because after calling the "customer service line" I was speaking to someone who just didn't get it. All he offered was "to write down my issue!" That's all he offered! So I went there and cried while I explained the problem and showed them that the truck was on their property and they had the key. So David told me that he'd check it in and email my receipt to me. Which he did. David was patient and concerned. He saw that I was very upset and handled the problem not only professionally but humanly. I wish this hadn't happened but it did. Please teach your customer service phone reps to be understanding, at least!!

Juliet P. 
Rating:
5.0

Great service!

Berenice L. 
Rating:
5.0

At pickup I was told anytime on the first would be ok for drop off and any location.

JESSICA B. 
Rating:
5.0

Customer did not leave a comment.

QUESHAWN H. 
Rating:
3.0

Customer did not leave a comment.

CHOR V. 
Rating:
5.0

Entrance signs. There is a sign saying returns enter here, but nothing saying where I should go for pick up? I was a bit confused at first and I think the sign should have said pick up and return. Just a thought, other then that this location has been fast and friendly.

Roy D. 
Rating:
5.0

staff were friendly check in was quick and easy

ROBERT S. 
Rating:
5.0

I dealt with Steven today (9-26). Young man who is very professional and polite. He knows his craft and is very helpful. I hope to deal with this person again. He made everything smooth as can be.

Roberto B. 
Rating:
5.0

Yes very nice and clean and very fast service thank you to the young gentleman that helped me.

Lydia M. 
Rating:
5.0

Customer did not leave a comment.

dean D. 
Rating:
5.0

Everything was good.

ADRIENNE G. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE C. 
Rating:
1.0

The check engine light was on the whole time and air did not work good at all the radio has like a short works when wants to I was told that if I bring uhaul back with half a tank they reimburse me nope I wasnt

Erica P. 
Rating:
1.0

I've never regretted anything more than choosing UHAUL for my cross country move and I will never ever use your company again.

Brittny J. 
Rating:
5.0

Customer did not leave a comment.

Luz C. 
Rating:
5.0

Customer did not leave a comment.

Danae P. 
Rating:
5.0

Customer did not leave a comment.

CARLOS L. 
Rating:
5.0

Customer did not leave a comment.

PRINCEDEEP S. 
Rating:
4.0

The service was excellent, except for one thing. This is not a complaint, I'm a businessman, so I'm always looking at the customer service aspect. I had gone into the Blackstone location the day before to rent this trailer. I'm not gonna tell you everything that went wrong, but the young man behind the counter was simply lost. He got my phone number wrong three times, he got my address wrong, and he got my email wrong. It just went on and on. Then he told me what the price was going to be, which he said was $304.80 for the day. I said, what?! He knew he had got it wrong, but instead of telling me the price again he turned the screen around so I could see it. There was a list of at least 10 items on that and I said I'm just renting a trailer which I believe is $26 a day. His response was, oh you didn't need the trailer hitch? At that point a gentleman came in and the young man widely turned it over to him from that point on the service was professional, and polite. So I had reserved this trailer for 730 the following morning, and I when I went over to the Ventura Street location to pick it up, that young man behind the counter said it was canceled. And I said well I'm here so obviously it's not canceled. He said no you booked it for yesterday and you didn't show up it was canceled. So I asked, does it show what time I was in there, he shook his head. I said I was in there yesterday afternoon at about 3 o'clock, so how could I reserve a traitler at 3 o'clock in the afternoon for 730 that morning approximately eight hours earlier. He just got defensive, and said well they sent you an email. Obviously the young man from the day before put in the wrong day. If there's ever a problem in a transaction like this, I do nothing with my customers but apologize for the inconvenience, it doesn't even matter if it was their fault or mine. Customer service is paramount. So I was ready to go hook up the trailer, and I don't remember his name but he was the boss out there yesterday, and he's been over backwards to make sure everything was working properly. The left-hand blinker on the trailer was not working so he brought in his meter to check my fuses. Look through my owners manual, and finally got to the fuse it was under the hood, and he figured out that the fuse I just pulled out a little bit. Very very professional and accommodating. I did bring the problem up to him from the day before, and he apologized for that and said they had almost all new people over there. I will absolutely return Uhaul, probably this coming weekend, I just want you to be aware of a pretty serious problems that exist in customer service. Other than that, thank you you all for all that you guys have done for me!

CHRISTOPHER M. 
Rating:
3.0

Better attitudes from some of employees but the employee who hooked my trailer was very polite and respectful

Rosalind A. 
Rating:
5.0

Amazing employees!

JACOB L. 
Rating:
5.0

Customer did not leave a comment.

MARIE G. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

VICTOR H. 
Rating:
3.0

Truck did have chip crumbs in the interior, Dude at the front desk was helpful and respectful and knew what he was doing.

ISAAC C. 
Rating:
1.0

Ordered a 15' truck, a furniture dolly, and a utility dolly a week before my move out. Every day until my move out day they called to tell me they didn't have any 15' trucks. They did have a 10' truck which I had no option but to accept. Upon arrival, my keys were not in the drop off, and neither of the dollies I ordered were in the truck. I couldn't do anything about it because the store was closed.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Robin K. 
Rating:
4.0

Customer did not leave a comment.

ANDREW J. 
Rating:
4.0

These guys need a raise! They're the best! I never leave reviews but I had to because these guys were so kind and helping! They went above and beyond and made me decide to ALWAYS go with UHAUL, especially the location in Fresno off of Ventura. Amazing staff, attentive, relatable and caring.

JOHNATHAN C. 
Rating:
3.0

Staff was very helpful and professional

ANNMARIE O. 
Rating:
5.0

The 2 owners were friendly.

BILLY Y. 
Rating:
4.0

None

Ernest F. 
Rating:
4.0

Keep up the good job ,,,

LETICIA R. 
Rating:
5.0

Customer did not leave a comment.

Jesse C. 
Rating:
5.0

Location was great, Chris the owner was super friendly. The truck interior was pretty old and on it's last legs but that's on U-Haul. Also the UHaul checkout and return software sucks, doesn't work properly.

TOBIAS S. 
Rating:
5.0

Very friendly staff

KIMBERLY W. 
Rating:
5.0

Everyone was very helpful

DURRELL O. 
Rating:
5.0

Give the man who serviced me a raise. He was excellent in providing customer service and he was fast and efficient.

PHAYMANY L. 
Rating:
5.0

Wash truck but not that serious

JACKIE J. 
Rating:
2.0

I was going to be late to location and I cannot even tell you how many times I had to call to get them to answer the phone. Then I was going to be later than we discussed so I had to call back . They never answered again

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Stacey P. 
Rating:
5.0

Nothing, everything went smooth and easy.

Jeffrey J. 
Rating:
5.0

Truck was well maintained but windshield was pretty dirty. Customer service was excellent.

ANDREA W. 
Rating:
5.0

Friendly and efficient staff!

BORIS B. 
Rating:
5.0

Find more staff, cause there was only one guy there after his other employee called in sick 10 minutes prior to opening.

GARY T. 
Rating:
4.0

Customer did not leave a comment.

JOSHICA G. 
Rating:
5.0

The wait for service is time consuming so maybe have some infotainment videos/music/news playing to help pass the time. All in all it was my first time renting a PB truck and it was a great experience. I will definitely be back to rent again.

Edward M. 
Rating:
4.0

Customer did not leave a comment.

Charles J. 
Rating:
4.0

Customer did not leave a comment.

SERGIO A. 
Rating:
5.0

Chris, Andrew and the other team member did a great job

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Everything was great! Maybe just more staff

STEPHANIE A. 
Rating:
1.0

Customer did not leave a comment.

DAO M. 
Rating:
1.0

Was scheduled to pick up truck at 7pm on Saturday, Aug. 14,2021. Arrived & was told we couldn't because employee said computer system shuts down at 7pm & we'd have to return Next day! Didn't seem to matter U-haul's system made the appointment! We needed the truck on the day & time scheduled by you! I will never, ever use your company again! I'm a Senior Citizen on a fixed income and I had to contact all those who were helping me move at 7:30am on 8/15/21! Temperature was to be 108 degrees that day so early morning time was necessary! Most of helpers couldn't help me move because we couldn't get truck until after 9am! I will tell every person I know about the treatment I received from your company and recommend they go elsewhere! Besides my fiasco with you, another woman came in to pick her vehicle up as she was scheduled for an 8:30pm pick up time by your company! This is extremely irresponsible service from your company and I think the least you can do is refund my $81.00!

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

LORIANA M. 
Rating:
4.0

Folks. The young men working here were GREAT! but the air pump didn't work. So I had to take the truck to a gas station on my own to get a low tire pumped up. Get the manager to maintain his equipment.

DIAN S. 
Rating:
5.0

Was very happy that I didn't get charged extra fees for dropping off 30 minutes late, what's satisfied with Uhauls rates and business, never even consider renting anywhere else. Thanks to the U-haul team!

Andrew S. 
Rating:
5.0

Great service

VICK A. 
Rating:
5.0

Everything went perfect.

Arnold T. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN E. 
Rating:
5.0

To be honest you guys do a really good job The staff is really knowledgeable and polite…. Definitely coming back to you guys

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE O. 
Rating:
3.0

Customer did not leave a comment.

VICTOR V. 
Rating:
5.0

Nothing keep everything the way it is

FAITHA J. 
Rating:
5.0

The employees were friendly and helpful made it a pleasant experience I will rent from them again

Antonio R. 
Rating:
5.0

Customer did not leave a comment.

PANG V. 
Rating:
4.0

Customer did not leave a comment.

MARY C. 
Rating:
4.0

Customer did not leave a comment.

James Q. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
4.0

Very helpful staff. No waiting.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Ray R. 
Rating:
1.0

The truck I reserved was not ready, I got no call. Poor service. Not satisfied.

Karla O. 
Rating:
5.0

Customer did not leave a comment.

Chuck K. 
Rating:
5.0

Customer did not leave a comment.

Laurie C. 
Rating:
4.0

I was rented a flatbed dolly for a car that was being serviced

ERNESTO Z. 
Rating:
5.0

Customer did not leave a comment.

Amber F. 
Rating:
5.0

Excellent service. Very welcoming, professional and fast service. They get you out the door fast with what ever it is that you need, so you can be on your way quickly. I recommend them to anyone.

Luis D. 
Rating:
5.0

Customer did not leave a comment.

STEVE B. 
Rating:
4.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

Joy D. 
Rating:
3.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

The young men were great at the Ventura Uhaul!

Ralph M. 
Rating:
5.0

Chris was nothing short of outstanding. If I were in ANY HR unit in the Nation, I'd hire Chris in a second if he was ever looking for a job. In 105-dgree heat, he endlessly helped me by setting up the trailer, attaching it, helping me secure the gear I needed for a safe towing experience and was nothing short of 100% professional the entire time. This employee makes this business experience & location an A++++

CLAYTON T. 
No reviews have been submitted for this location.

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