Checked in after hours didn’t speak with staff, but things were clean and straightforward.
Colin CCustomer Reviews for U-Haul of Kirkland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
While this location is out of my way, I happily drive past other locations to patronize this one. Clean, undamaged trucks that work and capable and happy staff makes my 8 rentals in the last month the easiest part of the move.
Valorie ONeeded some prep before pick up, but handled by the attendant very professionally.
David BService and staff were very friendly and helpful. They made everything very easy and quick.
Jerrie CEverything is good enough and great service
Melvin PMy card was “flagged” as pre-paid and I could not extend the rental from the app. This is not a pre-paid card.
Axel REverything was great and on time. Van was clean the whole process was smooth.
Denise DWe ordered our truck for 8am pickup. We arrived only to find that our truck and others trying to pick up were blocked in. One of the other groups called Uhaul and someone came to help at 8:40. We asked why this happened and he said the trucks blocking us in were drop offs from over night. Why advertise that you can pick up outside of open office house but then also let people drop off trucks in front of the ones you have scheduled to be rented out the next morning?? Terrible system
kyle sGood job to the guys working on Saturday morning with a line of customers at opening and a horrendous lot location. They were helpful when they could have been stressed out.
elizabeth mExcellent service
Sylvestre ADue to the nature of my business, there are times where I need a vehicle on short notice and this location has always been there for me. The staff is both friendly and professional, and do their best to help answer questions and provide options. I highly recommend this location.
Raj VGot over charge
JORGE GStaff was very friendly and helpful even though there was a prior issue with the truck.
Byron TThe associate that helped me was great!
MICHAEL QWindshield needs cleaning
Michael II was overcharged and they can’t figure out how to refund me. It’s an additional $50+. I would like it resolved without waiting on hold forever.
Amy KThe guys working at the Kirkland U-Haul are super kind and very helpful.
Shailey HGreat experience! Friendly patient personal ready to assist and explain everything! Thanks!
Alexandre II had to wait for 40 mins to get my rental truck and even after waiting that much I got a 15 ft truck instead of 20 ft I had originally reserved 10 days back.
Dweep GStanding in line for 45min while your systems crash repeatedly, is utter nonsense. The staff was perfect, but you can't run a business that way and expect to earn repeat business
bradley cSimple, fast, and easy. I would recommend 💯
Jessica RGot lots of boxes and supplies; rented a van for the day. All went very well due to a very cooperative and helpful staff!
PAUL SGet rid of the AI based program required to borrow or return a vehicle. It requires location and camera access but does not include how that information is used, how you protect it, nor how long you will keep it. A counter agent can verify that the person and the license are correct. A counter agent can also verify the condition of the truck so I should not need to use an intrusive app to do so when renting or returning equipment.
Valorie OPrompt and Great customer service, friendly, and quick. Over all good experience 🙂
Silvia OI've had the pleasure of renting 4 trucks in the last 2 months for moving. Each time, the location has been great. The staff are excellent and remember me. The last time, they both asked how my move was going since the last time. Overall, great team. Great location. Excellent experience. Contact me at any time if you want more of my thoughts. Ray
Raywood RYou need to make delivery easier with a direct code. I arrived with the vehicle and I couldn't enter the site using the code you have instead of putting the key.
Deyvid SEveryone was pleasant and helpful at the counter. There was some computer issue upon my return the vehicle, but they still took the time to check everything gave us an estimate before they could confirm everything. Everything went smoothly. Van was super clean. 👍
Terri SThe Truck Driver drove bad and made lots of noise. I’m just glad I only had to go 2.9 miles from where I live.
Sandra BNothing. Fast and efficient.
DAVID Rprovide overnight parking.
JAMES EAwesome customer service
Robert FRental and return process was easy and efficient. Rental vehicle was exactly what I need.
Charles SIt would be nice if you had a larger parking lot for people who need to leave their own vehicle while using your trucks and vans. I've rented twice from you this last month and had to leave my car at the Costco around the corner.
Barbara PSuper friendly and knowledgeable staff. The process was so easy and quick. Thank you 😊
Leslie LCustomer service was great, it was super busy but they handled it really well. Will definitely comeback when I need another truck
CRAIG WQuick and easy! I was in and out in no time. Fast and friendly service!
Paige WYou have a first clas crew. CJ, Ryland, Leo, Aiden...everyone is terrific, thank you!
Andrew SThe person who checked me out ws excellent in customer service. Very personable and friendly. I appreciated that aspect.
Ray RGreat customer service have been renting from you for possibly over 20 years! Thank you! Steve.
STEPHEN VConvenient and easy location to drop off.
nitin bGreat service and details. There was a burning epoxy smell inside the store.
David KThe return process is pretty cumbersome.
JASON KOnly concern is that it can be impossible to reach staff by phone. I called they answered and said they were putting me on hold while they finish up with a customer. 45 min later I wa still on hold. Recommend providing more staff to support customer calls.
Mark VGreat renter. You get a truck when you need one.
MICHAEL TThe guy behind the counter was awesome and knowledgeable.
Chris WI was impressed with the quality of everything they deliver, from the first service to the act of delivery. Fantastic
Raphael SReceived very little assistance when picking up rental. Had to go ask employee to move other vehicles so we could get our rental out. Told we couldn’t leave our personal vehicle on the property. When we returned the vehicle after hours the key return was jammed.
Joanne GIt took considerable time to take photos of the van before and after renting. Your website choked on the before-pics upload so I gave up in frustration. I'm also not thrilled that I'm doing the work that your staff should be doing.
Carl UEverything went swimmingly, and staff were great!
STEPHEN CI use the app to check in. That should be easier, or I should be able to do it before I go for the pickup. Would be nice if it kept info like my face and my drivers license on file as well.
Jeremy BFriendly staff, everything clean and organized BUT you should find another location. It was challenging to drive the big truck onto the small roads in heavy traffic.
Wendy HWould improve the overall uhaul system. This location goes above and beyond for every single customer. Would recommend them over anyone.
JENNA RLittle issue with all the trucks in the way, but the were great, great service and thanks!
tom hCostumer service is great, the staff is nice and efficient. The Van I rented was in excellent shape. Thanks!
Angelica LCJ, GREAT customer service! From the meet and greet, truck location and return. Everything went smoothly. Will be my goto spot! Thanks CJ!
Mitchell UI had a great experience I believe the manager on duty goes by the name CJ ! His communication was great and made my 5 yr old feel so welcome honestly best U-Haul place I ever been too thank you CJ
Estelle TThank you s much for your help with everything. The team in Kirkland are terrific!
ANTHONY MThe crew was king enough to allow to pick up the truck earlier than arranged time. It was quick, professional and easy. Thank you
Frederic L