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Walter wCustomer Reviews for U-Haul of Kirkland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a very smooth experience with U-Haul. The service was great, and everything went well with my rental. The only issue I had was with the gas charge. I filled the gas to the level they asked for, but I still felt like I was charged extra for gas. Other than that, I was very happy with the overall service and experience.
sandeep nvery helpful staffs, 5 stars
Stephen NAll staff were very friendly, courteous and helpful! Staff was quick to help and answered all my questions. Staff at Kirkland, WA were really great to work with.
Jerrie CPersonnel very friendly and helpful!
Lianne LThis Crew made it super easy for me to return and pick up a trailer that I would go back to them again for sure
Lisa LI had an excellent experience with U-Haul of Kirkland. The entire rental process was smooth, quick, and hassle-free. The staff was friendly, professional, and took the time to explain everything clearly before I left with the vehicle. The truck was clean, well-maintained, and ready at the scheduled pickup time, which made my move much easier. Returning the vehicle was equally simplewith the app taking pictures and uploading them in the portal. I really appreciated the great customer service and attention to detail throughout the rental experience. I would definitely recommend U-Haul of Kirkland to anyone looking for a reliable rental truck and outstanding service. Thank you for making the moving process stress-free!
GIRISH KStaff and management is excellent here. Helpful and efficient and easy going.
Gregory Sstaff helped me loading the rental goods. appreciate their help! waiting line is quite long (~5min) though both time I visited.
Zhaoning YCustomer service was amazing! First time renting a U-Haul And was a great experience!
Diana VN\A
Carlos BHave items available at pickup that were ordered online.Give credit back for unused packaged blankets.
Gerald RRyland is the most effective employee that made this business such a pleasure to rent from. His professional and disciplined focus was reassuring. He went the extra step to tighten a trailer hitch bolt which was loose when he could have just avoided the work. Solid personnel with genuine dedication to helping. Rare. This was in stark contrast to the person who picked up the one at 9:05 am on Friday 8/27 when I was trying to verify the website information stating that a 4x8 cargo trailer was available. Not only did this person straight lie that there was not one but he proceeded to redirect to me to everywhere but the store! After the run around with 1800 go U-Haul, I decided to take a chance and go to Kirkland where I believe I was helped by the owner/ manager who was great and efficient. The weakest link was the guy who was answering the phone that day while trying to listen to his AM sports talk radio quite loud. I believe his inability to multi task led him to be unable to realize the cargo trailer was on the lot. I wonder how many people have been redirected by this guy at a major stressful moving time.
Jason Ctruly wonderful
SERGIO Dthe driver side door had to be slammed to fully close. I should have mentioned that when dropping the truck off but it slipped my mind. check in and picking up the truck was quick and easy. The agent who helped me was very pleasant and helpful.
greg sThe man at the counter was delightful. You should give him a raise.
Kristina YService was fantastic!!!
JAMES MGreat as expected. Thanks!
Christopher GSmooth & easy process The gentleman who checked me in was exceptional
KRISTEN DThe service was great and trailer was great. Legally parking here can be a challenge though since it can get really full with UHaul vehicles.
Robert HThe mileage meter showed more than on the statement. It should be exact amount. They corrected immediately when I reported.
Emily SThe staff were extremely professional and awesome! I will continue to rent from this establishment.
Darren LGreat service and overall experience
Raj VIzzia was awesome. When I showed up for the check in, he got me in and out super quickly and with a friendly smile.
ROBERT JBattery died and could not return our rental chairs to vendors. Could not fill the gas to return as I was concerned battery may die again at the gas station. Truck obviously did not have healthy battery, Only plus was reception person was really nice, however, without reliable truck, I think they should not rent them. Business suffers as a result.
YUKI SPure chaos
Janai WAlways the best, polite, easy to rent from. Thank you!
STEPHEN VVery friendly and helpful staff
Samantha CI liked that the customer service was willing to help me even after I kept coming back to ask questions.
Sterling P"Leo" was behind the counter when I checked the truck in. He was awesome - easy to work with, fast on the check-in and I was in and out of the location in under ten minutes. Super happy with the drop off process.
mark sThe visor of the truck wouldn't stay up and that should be replaced
Alec BThe staff was helpful and professional.
Steven MThe staff was helpful, fast, and accommodating!
Alexandra TThe website needs some work. I tried to log into my account both on the web and via mobile. Becuase it had been a while, the website wanted to send me a confirmation code and when it did sent one it was 45 min later when I was away from my computer so by the time I saw it, the code had expired. Simularly, I had issues with the mobile app. I wanted to send a verifiaction code to my phone via text but it took about 45 min to get those codes and when I tried to use them, they had expired.
Robert KGreat service, thank you!
Richard BSpeed up the rental process - I had checked in on-line and filled out literally all of the informatlon the night before, but it still took over 45 minutes to get me my truck
JOHN Swhile the staff was nice, it was clear they were overwhelmed, under staffed, and frazzled. Mornings are a wild ride with no one around to help since everyone is scrambling to move cars around. Employ more people to make this store more successful.
Samantha GThe rep at the store was great to work with. Good dude
Thomas AThe employees who worked with me to check out and return the trailer were very professional. Everything ran very smoothly. Great experience. Doug
Douglas DParking is difficult at this location.
Robert GGreat! Clear communication and easy to work with.
Stephanie DThe truck was clean, but I think the engine should be serviced (or something). Going down a small hill, the engine would clunk really hard and shift (not even going fast...maybe 25mph?). It was kind of scary. However, the truck did what it needed to do and get me to my location and back twice. Love having the ramp! There should be an easy-load ramp on ALL the trucks (10-foot ones too!).
Leanne CFull tank would have been nice
Mirinda AI had a fantastic experience with the team at U-Haul today. After accidentally locking the keys inside my rental van, I called customer service expecting to need a locksmith. I initially spoke with April and she documented the event while I waited for AAA. When AAA was not able to help, I call back and spoke with Annie. She was kind, reassuring, and never made me feel embarrassed. She explained the options, and when the locksmith would have cost around $200, she didn’t stop there—she took the initiative to check whether a spare key might be available. A short time later, she called back with great news: they had located a spare at the field office, and Carolina, one of the field managers, personally drove it out to me. Their extra effort saved me a significant expense and got me back on the road much sooner than I expected. Even the representative at the store in Kirkland was a delight to interact with during pickup and drop off. Everyone I interacted with was friendly, professional, and genuinely committed to helping solve the problem rather than simply processing the transaction. Mistakes happen, and I appreciated being treated with kindness and respect throughout the entire experience. Thank you to the customer service representative, the field manager, and the entire team for going above and beyond. Outstanding customer service like this is worth recognizing.
Kristen BCustomer Parking. Obviously, there is none on the location site, so that is a bit of a deterrent to renting from this location. Otherwise, the service was excellent / very friendly.
Chris KTruck was showing tire maintenance warning, was missing rear view mirror and music system was not working. When complained about tire pressure and rear view been told it all fine
Abhishek KI experienced super friendly service and a very timely check out and check in. The truck was new, clean and easy to operate.
Michael KAlways pleasant and accommodating. Great staff!
Laurie LThe employees were great! The 15' Truck was in need of some serious steering and exhaust repairs, the steering is a safety concern and the exhaust is a fuel saving and engine life concern. I understand the need to turn over the rentals as quickly as possible, but there are several vehicles at this location and should be in constant repair rotation after a quick lap around the area to assess the serviceability. It's really in the company's best interest.
Rich NI been going to this location for last 15 years always great service. Use to know Dakota she was great . I am glad CJ is there in her place helping customers with same service. Appreciate there help and been humble and welcoming as soon as walk in the door
Kalwinder BThank you both to kirkland wa and deer park wa staff
mark gI registered online and still had to go through all of the information I provided online when I pickd up the truck. The person that was helping me was the mechanic and he had no idea how to work the computer. It was a very frustrating experience. It took approx 30 minutes to get the vehicle and I only had it reserved for a set period of time so it was using my time. Very bad experience. Other than that the vehicle itself was fine.
Paul WI refilled the fuel and returned in 3/4 full as it took it. but they still charged my for the fuel
Arsen GI want to give poor rating because you guys deducted money twice from my account . 62 usd the first time and 55 usd the second time . 55 was the correct
Jitesh jThe gentleman said if I drive between 1-5 miles there is no need to fill up, I drove no more than 5 and still got charged $10 bucks
Herycsson OAidan was exceptional! This was my first time renting anything from uHaul and he was thorough, approachable, and professional.
Avery SEverything was fast and easy thank you
Kamila AAttendant was friendly and helpful and made sure to confirm I had the right location (there are two very close to each other).
GARRETT MEasier locationt or detailed instructions on how and where to park a trailer after hours
Lisamarie CVehicle maintenance needs to addressed
DONALD SThe workers were extremely helpful and professional. However, it was super crowded, there was no parking for our car let alone our moving truck, and the poor worker had to rearrange 4-6 different trucks in order to access our car carrier. The car carrier itself was very dented, the right light didn’t work, and it seemed very old and used up.
Geneva AGreat customer service, thanks!
Peter P