Customer Reviews for U-Haul of Kirkland

10043 reviews

12000 NE 85th St   Kirkland, WA 98033
(E 405 Exit 18)

(425) 822-4134

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(425) 822-4134

12000 NE 85th St
Kirkland, WA 98033
(E 405 Exit 18)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I know it was very busy however the demeanor of the associates could have been better.

Alex H. 
Rating:
5.0

This was a delight from pick up ,use, and drop off! Great staff, great people all the way around. Will be back in the future!

David L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Lenny D. 
Rating:
4.0

Customer did not leave a comment.

Rhett O. 
Rating:
3.0

I reserved over phone for early morning 6am pickup and got confirmation. A night prior I got a call that they don't do morning pickup and 8 am store opens and that is when I can pickup. I had to reschedule everything I had planned.

GAUREV J. 
Rating:
4.0

Thank you for being calm in such a hectic time with so many people coming to rent this Friday.

Tung T H. 
Rating:
5.0

Move the equipment away from in front of the key box, which makes it difficult to access. After I managed to drop the key in the slot, when I was backing away my foot went off down and I litteraly fell and landed on my face. I had a camera bag on my back and a fanny bag. Luckily I fell on the left side of my face, not full on, and I didn't try to stop my fall with my arms (happened so fast). It took a few minutes to sit up but then I couldn't get up. No one around. Luckily a uhaul truck pulled in straight at me and stopped. He said he didn't see me. He helped me to my feet, talked, and I walked to my car at Costco. Bottom line, hurt my left knee and bruised ribs. Nothing broken. So please make the key box more accessible. Thanks! PS My rescuers name was Jake.

Susan H. 
Rating:
2.0

The young man that helped me was great - very polite and helpful. I was annoyed that I could not leave my car in the parking lot or in the lot close by but was told that my car would be towed. I had to drive down to Costco and park my car and then walk back to U-Haul. It is not a far distance its that it is annoying for your clients to have no where to park. I would use this location again only because of the great employees.

Jana E. 
Rating:
4.0

Customer did not leave a comment.

Cheng Cheng T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

The "check engine oil" indicator was on from the get go.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Venkata P. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

I would prefer that my experience online matched the in store experience. I had specifically selected the vehicle that I wanted to reserve. When I got to the store to pick it up I was given whatever can that was "next in line" per the clerk and it was not the one I reserved. Several of the functions online were not necessary but I think that I should be able to select a specific vehicle and would expect to get that one upon arrival. In some circumstances I might be moving a very specific item in which case the exact load capacity is important.

IAN A. 
Rating:
4.0

Please clean the interior of vehicles.

Shawna H. 
Rating:
5.0

The staff was awesome. Some customers were jerks. Don't be a jerk cause this staff is great.

JOHN CHRISTOPHER C. 
Rating:
5.0

I loved the service and the friendlyness here.

Jitesh K. 
Rating:
5.0

Customer did not leave a comment.

Rajiv R. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Inform customers that the truck must be picked up within 1 hour of the reservation time or it will be re-rented.. My reserved truck was given to someone else when I arrived at 9am today, and I reserved truck from 7am-4pm. Luckily, Kirkland mgr on 85th street still accommodated me, so all is well that ends well.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
3.0

I ordered a hitch and lighting module online for my vehicle. I scheduled a time per the website availability. I got a call from the tech saying he can't do that time because he's "tired of living at work". I asked when a better time would be for him and rescheduled to accommodate. The hitch was installed but the lighting module was not because the one they had didn't work last time he tried and he "wasn't going to waste another two hours trying to figure it out." He refunded my money for the module. When I asked him if the replacement part would cost the same, he said he didn't have time for research it and he'd get back to me later. It seems he's over worked and disgruntled.

Ramy M. 
Rating:
2.0

One of the guys working there that assisted me with the pickup was condescending and did everything he could to confuse the situation or to do little to be helpful. I will never go back to that location.

MARTIN P. 
Rating:
1.0

The store rep was rude and mean. He made bad comments about me checking the odometer readings during the vehicle return. He behaved as if he was doing me a favor by offering the U-Haul vehicle.

Venkatanathan A. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
4.0

The blonde guy behind the counter shouldn't roll his eyes when the customer asks a stupid question. He wasn't very "friendly"

Valerie L. 
Rating:
5.0

Customer did not leave a comment.

Janine M. 
Rating:
1.0

Agent was unfriendly. Before leaving, I notice the odometer reading was incorrectly recorded by 50 miles. When I brought it to the agent's attention, he was irritated, dismissive and told me it was my obligation to control that. Never apologize, blamed me. U-Haul should train agents to be courteous and try to avoid having agent's like this one

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

JAYASHREE I. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
3.0

The trucks were dirty inside and out. Please wash!

John B. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Troy F. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
3.0

Customer did not leave a comment.

ENRIQUE H. 
Rating:
5.0

Customer did not leave a comment.

Fawn W. 
Rating:
5.0

TJ and James were great to work with. Thanks guys!

Brian B. 
Rating:
4.0

This was a great experience overall. The staff was helpful and informative. The truck was clean and maintained. We did have a low traction signal/beeping that happened occasionally on the truck. One thing that would have been helpful is to have a parking area or place to park your personal vehicles when moving locally. Other than that, I was very happy with the service I received.

EMILY N. 
Rating:
5.0

Customer did not leave a comment.

Ted V. 
Rating:
5.0

Customer did not leave a comment.

Leanne C. 
Rating:
1.0

Very unclear communication about location of tow dolly vs. truck. Associate was rude and unaccommodating. Had to leave my car in Kirkland and drive up to Everett to pick up additional equipment. Called 1-800-UHAUL as instructed to sort out issues and was placed on hold for 40 minutes, then hung up on. Also called a local number and associate was the most unhelpful and unfriendly person I have ever dealt with in customer service. I would not recommend U-HAUL to anybody, period.

Sarah G. 
Rating:
1.0

Customer did not leave a comment.

Jenna K. 
Rating:
2.0

Short staffed. Took 25+ minutes for me to “start” my 4 hour reservation. Also, was given the wrong truck compared to my paperwork… but don't worry, they still charged me for my efforts. Honestly, pretty fucking amateur.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Maged M. 
Rating:
5.0

Customer did not leave a comment.

Suresh M. 
Rating:
1.0

Ken was rude, uhaul corporate provided false info and when returning the guys just ignored us and didn't make eye contact.

Nathan R. 
Rating:
5.0

After initial waiting time on hitch installation, due to manufacturers production issues, quick and precise install was performed. Friendly and knowledgeable stuff.

iris O. 
Rating:
5.0

Customer did not leave a comment.

lori F. 
Rating:
5.0

Customer did not leave a comment.

Jared H. 
Rating:
3.0

Pro: Service was fast; job got done. Con: staff was rude and insulting to customers.

Alexander L. 
Rating:
2.0

The Uhaul rental process online, and the return process were great! The customer service in this location was pretty abysmal and the employees were in seriously grumpy moods. The owner of the location was helpful and pulling out trucks and helping customers but the gents behind the counter were short with everyone, communicated in grunts, and seemed like the slightest thing would set them off. Below average service. Good online tools.

James W. 
Rating:
5.0

Customer did not leave a comment.

MARC L. 
Rating:
5.0

Customer did not leave a comment.

Dane S. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Cargo van pick up is fast, service is good. Van is clean and easy to drive.

Tao Z. 
Rating:
4.0

A bit of info upfront on what to expect when checking the truck back in after hours (such as uploading photos)

Christiane H. 
Rating:
5.0

Great service! Hitch installed in under an hour. thanks so much!

james W. 
Rating:
5.0

Customer did not leave a comment.

AARON WILLIAM G. 
Rating:
3.0

I won't ever rent from uhaul again. It was over $260 dollars for a 7 and 1/2 hour rental and I put less than 100 miles on the U-Haul. What happened to $29.95 a day and .49 cents a mile? I'm so disappointed.

Marva S. 
Rating:
5.0

I did not understand the fuel charge. I only drove the rental van for 5 miles and filled the van with a gallon of gas which was more than what i had used.

MOHAMED J K. 
Rating:
3.0

I reserved two trucks on the website only to be told later you don't have the trucks. I reserved two smaller trucks over the phone. And I was told I'd have to get them from a further away location. Someone chose to cancel one because they thought it was a duplicate, but didn't call me. That really screwed up my move and cost me a lot more money and time. I was given a rebate, which is appreciated, but not having the mess up would be a lot better.

THOMAS JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

They seem understaffed. Took 30 mins to get truck. My mileage was off by 50 miles...if i didnt check and gl back would have been extra 100$ charge. Hardly ever answer phone. Called 10 times they hung up 1st 9

Bryan J. 
Rating:
1.0

U-Haul provided the incorrect size truck. I was the on hold with Uhaul customer service for 1 hour and no answer. Stuck in traffic for an extra 4 hours, billed twice, this is a mess.

Neil G. 
Rating:
1.0

One of the two guys that were helping me to pick up my truck was extremely rude. They didn't have the sofa bag that I had paid for when I made the reservation, and I was complaining to one guy about that, the other guys came in and interrupted me saying "what we have is what we have and you'll be refunded what you paid, end of story!" And when I replied that his tone is aggressive, he said "that's how I am!" The other guy was nice and apologized to me and refunded me the price of the sofa bag.

Amr D. 
Rating:
5.0

Offer th customers hauling dirt to purchase a tarp for the bed and the load. Will save on clean up time 😃

Peter K. 
Rating:
5.0

Customer did not leave a comment.

HALI D. 
Rating:
5.0

Customer did not leave a comment.

Stanley G. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA B. 
Rating:
2.0

Theres one competent representative there and his name is TJ

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Shu-chun C. 
Rating:
4.0

The glove box panel was hanging out. I clipped it back in place. They over charged me for fuel. I won't be a customer of this location anymore.

Francis A. 
Rating:
5.0

Customer did not leave a comment.

romeo R. 
Rating:
5.0

Customer did not leave a comment.

Pascal W. 
Rating:
5.0

Nothing I can think of. The staff was very accommodating in scheduling the appointment. The technician did a very neat job and explained clearly how he had installed the hitch and how the wiring was done. I appreciate the great work!

Andreas W. 
Rating:
5.0

Ken and his team are top notch and on top of all the details!

Earl B. 
Rating:
5.0

Customer did not leave a comment.

Phani T. 
Rating:
5.0

I rented a 10' van. Excellent service!!

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

Tejas H. 
Rating:
4.0

Location was good, staff was friendly and gave very helpful instructions. The boxtruck had glass shards and razors in the box, I still have glass fragments in my fingers, I can't blame too much because these were extremely small, but sweeping or vacuuming would have helped. These boxtrucks in general I wish they had backup cameras, but it wasn't too bad, just not used to a 17'er

Carlos O. 
Rating:
3.0

I got a call from you guys the day before the move saying you wouldn't have the truck I reserved and could I use a van instead. If I wanted a van I would of reserved a van. Instead I ended up having to drive farther to a different location to get the size of truck I needed. What's the point of making a reservation if you cancel it at the eleventh hour? Next time I'm hiring movers.

David P. 
Rating:
5.0

Very good service!

Jue Y G. 
Rating:
5.0

Quick answer easy directions for the return! Great customer service! Thank you!!!!

PATRICIA J. 
Rating:
5.0

A metal patch in the deck was unstable, felt like it would break.

Michael K. 
Rating:
4.0

Have done quite a few rentals at this site - very convenient and usually reasonable. Today's cost was extremely high - seems like gouging. But more aggravating was the demeanor of the representative (a young man) who set up the rental. Despite having input all of the information when the reservation was made, everythng still had to be re-done. The representative was very unfriendly - certainly was NOT customer focused and I don't think could spell "SMILE" much less do so. Very surly and curt as though we were imposing on his job rather than paying his salary. Not a typical employee of this site.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
1.0

Customer service personnel was very rude while renting and also while returning (lucky me! got the same person) - maybe he is overworked and needs a break or it is the same sunny disposition all the time!

Kalyan P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Make online check in available but the staff was very quick and got my truck ready in about 5 minutes even though there were 4 people in front of me. Great location, clean moving truck, and great staff

Timothy V. 
Rating:
5.0

Customer service was excellent!

Stephanie L. 
Rating:
3.0

Charged extra $30 due to a clerical mistake while noting down mileage

Arun Das M. 
Rating:
5.0

Bob is fantastic!! Great customer service

Hunter G. 
Rating:
4.0

Customer did not leave a comment.

Laurance A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top