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Cynthia ACustomer Reviews for U-Haul of Lakewood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff very friendly and helpful both at pickup and return. Thank you.
Robert EGreat customer service, they were flexible and understanding, really appreciate the team!
Gavin HTwo people went above and beyond. First, Lauren the manager was amazing. Made the whoe process easy and less stressful. Also, the guy who helped me checking the vehicle back in was awesome as well.
Gary BI had a quick in and out and had help with hooking the trailer up they did an awesome job.
megan mVery fast and clean installation. Works perfectly with my bike rack:
Richard HThe vehicles door wouldn’t close properly the top sill to the door had a large gap of an inch. It rained hard the day I had rented it and my left leg and arm was soaked driving this car and still had to pay full price. I’ve rented here numerous times 20 + but never again. I was told I couldn’t recieve a discount because the workers didn’t have authorization to discount. This was rediculous
RAPHAEL LWhen backing out from the parking someone needs to check for you.
JOHN N:)
Rodrigo RNice and knowledgeable people
CRUZ CWent above and beyond to help us out. 10/10
JONATHAN MI feel like I should take a picture of any and everything for fear being accused of scratch or something your a moving company not a car rental.
MILTON JStaff at both locations were courteous and helpful and got me on my way quickly.
MARK SIt was excellent
Modeste SAll good thanks
Martin GI received excellent service.
Nichole WGreat team. Thanks.
JONATHAN EHelpful staff.
PAUL RI booked a truck online and visited the physical office to let them know in advance. The lady attending to me was very helpful and showed me where they would leave the keys since I was to pick the truck after office hours. On the day I was to pick it up, the safe had no keys and I had already called the moving company to arrive at my premises on time. I ended up switching to a different location, but since this was the second time it has happened to me, I dont think Ill try a third time.
GEOFFREY WAlways Gas Up After Use
Avasa LAndrew was super helpful and got us set up in our truck. Overall a great experience- quick and easy! Always using this location moving forward.
Rebecca CNothing
MELVIN TI thought the service was fast and easy I was pleased with the quick process I was in and out in about 10 minutes so no improvement needed from my stand point.
RAYMOND VI've used you guys for every move I do and I move alot your employees are so nice and vehicles are always nice to use
Crystal OAndrew Johnson did a great job! Friendly and great product knowledge !
KELLY GStaff made transaction safe and fast. Good kob
jon sRif offs
Sal OGreat and fast service.
Matthew HThanks, all is good
Charles KNo on-site parking but service was great.
Kanimang KTop notch rental experience all the way around. No complaints
Sam SGreat job!
William MThe early morning location switch is very frustrating. I would have preferred a choice and knowing what was closer to my move.
Samantha MNo additional improvements at this time.
Warren RGuy who helped was good
Roger OGetting into the parking lot was quite difficult. But other than that, it was fine.
LEONA NThe mirrors are almost impossible to adjust. Please make sure staff check this with customers.
Tami FThe check in was a little slow but the staff apologized for the delay and were very helpful. The van was clean and nice to drive, the shift was a bit dodgy, it wouldn't quite engage. This location has no onsite parking, perhaps an agreement with a neighbor would help.
Kurt KBe nice to have a little bit of fuel so you can leave the location and get to a gas station.
Chris SProvide better customer service. Pickup went well aside from the truck being on empty but drop off was extremely unprofessional.
Victoria JThe van smelled so bad inside and when I said something to the attendant when I returned it he asked if I had put my dog in it! I told him it smelled like that when I got it and he told me he doesn’t remember it smelling like that!? I moved a glass dining table and nothing else. U-Haul has hired young incompetent people to run their stores.
tammy rI would like to say that your team there were excellent and helped me with my move. I had to change the date several times, but they were more than willing to help me out. Thank you so much.
JOHN MThe gas amount was well below the amount stated. When I started driving it went down even more. Always take your time and dispute any discrepancies discovered!!
GEORGE GPlease don't park so close to other trucks on the gravel I could not open the drivers door. Even worse trying to back out in deep gravel and the side mirror will not even move or adjust so old and stuck.
ANDREA WGreat Experience
RYAN DMy only issue is that, like many U-haul locations, there's not really anywhere to park your own vehicle while conducting business in the store & it's very hard to maneuver the truck out of the tight parking area. It's not a great layout.
JENNIFER CEverything was great fast and friendly service. 👍👍
TERRY MIt’s terrible how there is no parking that feels appropriate!
KELSEY DFirst time dropping off at this location and it was really busy at the drop off. But every employee I came across made sure they would be right with me to help asap. They even were able to disconnect my trailer while waiting for other U-Hauls to be cleaned out. Even with how busy it was, I was in and out. I did have to call about a receipt after 2 hours but customer service helped quickly with no problems either! Overall great experience
TYLER UI was in and out in no time. Guy at the counter is very friendly and helpful. I would definitely go back if I needed a truck for moving.
JERWIN FGabby was so amazing! Will recommend to everyone, I appreciate all the help you guys have offered! Thank you!
HAILEIGH BS far you’re the best
MUBARAK LThe staff was really great. They made it easy and less stressful!
sierra s | Overall ExperienceThe wait lines were so long seemed like total chaos. My wife and I were trying to download our ubox. Was told it was ready showed up waited 30 minutes to have access to it.
Christopher S | Overall Experience