Customer Reviews for U-Haul of Long Beach

5,566 reviews

1600 E Pacific Coast Hwy   Long Beach, CA 90806
(& Walnut)

(562) 591-7651

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(562) 591-7651

1600 E Pacific Coast Hwy
Long Beach, CA 90806
(& Walnut)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The moving help was C at best. Next time i hire them ill ask for someone who does not complain too much.

miguel V. 
Rating:
5.0

Very nice people outhere 5+ starts

Luis B. 
Rating:
5.0

The staff were great. Try to keep homeless people out of equipment.

thomas M. 
Rating:
5.0

Staff is very helpful 👌

Luis E. 
Rating:
3.0

Customer did not leave a comment.

Mark W. 
Rating:
1.0

There was only one person working at the counter. I had a 9:00 pickup time and didn't get my truck until 10:45. When I finally got the truck and they opened the back to put the dollies inside, there was a person inside smoking drugs!! I couldn't believe what I saw! The gentleman at the counter was very professional and courteous but the person outside was incredibly rude and has no idea what customer service means. I had originally requested to pickup the truck in Bellflower and was sent to this location in Long Beach, it definitely was not by choice that I went there.

Debra D. 
Rating:
5.0

Keep up the good work. The amount of patience you have with unprepared renters is commendable!

Robin S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

Urban S. 
Rating:
1.0

Customer service 101, Acknowledge the customer!! I walked in and saw 2 people at the counter as I approached was not sure which person to go to. As neither one said hello or can I help you I picked the one on the right. Turns out her name badge said owner. All she was concerned about was her breakfast burrito.

Wade L. 
Rating:
5.0

I was a bit nervous when the light came on for low air pressure in Left front tire, I stopped to put air in, but sensor didn't go off. Overall customer service was great.

sandra B. 
Rating:
5.0

Customer did not leave a comment.

Tony K. 
Rating:
4.0

Customer did not leave a comment.

Cristobal M. 
Rating:
5.0

Customer did not leave a comment.

Erish M. 
Rating:
3.0

The equipment return area is too congested

Salman R. 
Rating:
3.0

They were overworked and understaffed and the wait time was way too long

greg L. 
Rating:
5.0

Customer did not leave a comment.

Mitzy A. 
Rating:
5.0

Sarun Samantha Sim-Velasquez was top-notch in checking in the truck and ensuring we understood the paperwork and charges. She was also very kind and helpful. She, too, is an asset to your company. Thank you!

SHELDON P. 
Rating:
3.0

I was given a location that added multiple miles to my travel. Pick up location was in California and the Fuel level was only 1/2 full which instead of filling up after traveling, I was forced to fill up at California gas rates (costing me + $60.00 due to Cali gas prices)

Thomas D. 
Rating:
5.0

I received excellent customer service at this location however my reservation was supposed to be at the Cherry location where the employee that “helped” me was extremely rude.

Ana Z. 
Rating:
1.0

I was over charged for gas mileage.

Gloria B. 
Rating:
5.0

Customer did not leave a comment.

Alexander G. 
Rating:
1.0

There was a used condom in the back of the truck plus I tried to do a one way trip ended up being something different. From long beach to Hemet so I have to. Drive it back all the way from Hemet to Long Beach just to return it. Paying over $403 when all I wanted was dropped off near Hemet.

Marco U. 
Rating:
5.0

Customer did not leave a comment.

Roberta I. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
3.0

Customer did not leave a comment.

Derrick C. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

I could not think of any ways I would improve the experience during trailer pick-up. Great job!

Gregory M. 
Rating:
5.0

The driver side mirror was loose and would not stay in place. Made driving little difficult had to stop by a mechanic shop to fix

Issam E. 
Rating:
1.0

I had a 10am scheduled pickup, i arrived at 9:45am, i wasn't able to get rental until 10:45, i waiting in line a hour. There were 10 people ahead of me in line with a single person at the counter. Other employees seen just standing around.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Bennie L. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
4.0

Repeat customer

Doren V. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Excellent service

JABAR R. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
4.0

Customer did not leave a comment.

Laurence B. 
Rating:
3.0

Customer did not leave a comment.

Dominic M. 
Rating:
5.0

Straps on auto transport need to be same length

john O. 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

space ready for drop off

Jordanna Y. 
Rating:
1.0

Customer Service was not the best I had to pull my truck from between surrounding trucks tight parking space no one did a walk around with me told me to take pictures passenger window did not roll down when I mentioned it to whom I assumed was the supervisor she said I know (on order) but failed to let myself know I will not go back there again.

Zannie B. 
Rating:
4.0

Customer did not leave a comment.

Carolyn T. 
Rating:
1.0

I was called by this place to return the truck even though I wasn't completed my job. The return was requested according to them was the another customer was waiting to rent the truck I was using. I rashes back to this place even though I wasn't done and was going to request another truck rental. When I got there, I found out that there were no customer waiting. I was told that they called to tell me that because they wanted to save me from additional charges. I was also told that the gas was almost empty; however, when I rented, the truck gas was already almost empty. We only drove approx 12 miles. After I asked them that I needed the truck to finish my job. They rented me the same truck that I was told that another customer waiting. And again, only one hour later, they called me and asked me to bring the truck because the customer there waiting for my truck to return. This whole experience with this office was nothing but stressful constantly asking my truck to return when I was running late. And I was told about to pay extra gas because it was almost empty which it was almost empty when I rented out. They insisted it was 3/4 of tank. It was my fault that I didn't take pictures of the gas gage. And they charged for the rate of estimated mileage which I used less than my estimate. I will never come to this place again and will never recommend it. Very unprofessional.

Nobumi S. 
Rating:
5.0

Excellent staff. Much appreciated

Ben S. 
Rating:
1.0

More lines open at the front desk . Maybe more training for the staff because they are soo unprofessional and have poor costumer service. As for the trucks at this location they need to be worked on before taking them on the road the one I rented had multiple issues while on the fwy but staff didn't even accommodate me atol even knowing the truck had issues

AUNJAHNAE B. 
Rating:
5.0

The staff was super friendly and helpful. Answered any questions I had and we're efficient

Emily A. 
Rating:
3.0

Location seemed cluttered and confusing. Employees were helpful but seemed stressed. Perhaps not enough coverage to properly handle the customer flow.

Delbert S. 
Rating:
1.0

Customer did not leave a comment.

Tammi T. 
Rating:
4.0

Customer did not leave a comment.

Lucas T. 
Rating:
5.0

Staff was very friendly and the process was quick.

Erin L. 
Rating:
1.0

Customer did not leave a comment.

Jessica M. 
Rating:
1.0

I was charged for this after the vehicle broke down and I was left without a running vehicle for over 24 hours in the desert.

WALTER W. 
Rating:
3.0

The location was fine, but I ended up returning a trailer that I didn't end up needing. That was INCREDIBLY difficult. It took an hour. Nothing against the staff, they tried really hard, but UHaul made this unnecessarily difficult.

Weston S. 
Rating:
4.0

Just work a little closer with the customer onthe proper use of the equip ment. But the trailer I rented was topnotch. Thanks again. D.S.

donlad S. 
Rating:
5.0

The kid with the dreds is awesome. Very helpful.

Hector D. 
Rating:
5.0

Todo fue muy fácil y el personal muy amable , ya están mejorados. Gracias

margarita I. 
Rating:
1.0

This was the worst location. It took over an hour to get the hauler. 3 different people backing up the truck to a trailer that could be moved by hand. Then once connected they didn't do a complete light check I had light out on The trailer. He told me it was ok not a problem. I was traveling over 1000 miles it was a problem. He reluctantly fixed it.. they never showed me how to to load the car. One if the guys who seemed to know more about the process was in a hurry to leave. I'm thankful I won't ever have to deal with them and will NOT recommend that location.

tandra J. 
Rating:
2.0

your trucks are filthy you need better educated with initiative Your prices are too high

Brice B. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

juan M. 
Rating:
4.0

Location and customer service was great. Van was in good condition. Smooth process.

Phillip W. 
Rating:
4.0

Gas tank between 1/4 and empty very inconvenient

rynol R. 
Rating:
1.0

The lady that helped me out with my reservation was very nice and helpfull. However the man that was working with her, a chubby hispanic guy, was very unprofessional and lazy. He made the visit sooo inconvenient that i will not return. He gave me trouble about returning a single box. That is ridiculous. He wasnt the only unprofessional one, they also shut all the lights off 30 minutes before closing so people will think they are closed and dont go in to buy something. This is costing Uhaul to lose sales and i dont think this was the first time they have done this.

Squally H. 
Rating:
4.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

I purchased two locks for a truck and a trailer and was told, “All locks work in trucks”. Neither the truck or trailer accepted this lock in the locking mechanisms.

Desiree B. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

LAFAYETTE V. 
Rating:
5.0

Customer did not leave a comment.

Jonimar D. 
Rating:
5.0

Customer did not leave a comment.

Erika L. 
Rating:
1.0

Customer did not leave a comment.

ESTELLE G. 
Rating:
5.0

Customer did not leave a comment.

ALONZO S. 
Rating:
5.0

Very professional

CYNTHIA T. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

very good services

RICARDO V. 
Rating:
3.0

There were 10 people in line when I got there. The truck was in poor condition.

David A. 
Rating:
5.0

Customer did not leave a comment.

Arturo M. 
Rating:
3.0

Customer did not leave a comment.

vickie W. 
Rating:
4.0

more places to safely leave m car

Rafael R. 
Rating:
3.0

I didn't get my TV moving packaging in the truck.

Vivien V. 
Rating:
5.0

Workers were helpful and friendly

Phil R. 
Rating:
1.0

Customer service was very poor. And staff were very rude and ignoring us when trying to explain things about rental van. Would never recommend or use again

Semajanet M. 
Rating:
5.0

Customer did not leave a comment.

Marena L. 
Rating:
1.0

Overpriced and taking advantage of people. No gas in the truck when picking up. Wtf!! Truck sounded like it was going to breakdown in the middle of the road.

Charlize O. 
Rating:
5.0

Superior service. Thank you

Michael C. 
Rating:
5.0

The gentleman who helped me provided the best customer service i've had anywhere since before the pandemic. Bravo.

Lia B. 
Rating:
5.0

Customer did not leave a comment.

Anthony V. 
Rating:
1.0

1st truck full of roaches 2nd truck option on empty Family completely bug bitten after ride in cab of truck Disgusting

Brittanie H. 
Rating:
3.0

Your lines could move faster.

vernon S. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Viacheslav O. 
Rating:
3.0

Customer did not leave a comment.

Alissa H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
3.0

Customer did not leave a comment.

Nicolas Z. 
Rating:
5.0

Customer did not leave a comment.

melissa H. 
Rating:
3.0

Got charged 3 times what gas costs. Kinda sucks man.

Sean K. 
Rating:
4.0

Customer did not leave a comment.

Bret J. 
Rating:
3.0

Employees friendly and helpful!

Chris W. 
No reviews have been submitted for this location.

Additional Services at this Location

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