Customer Reviews for U-Haul of Long Beach

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Long Beach

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Jim H. on

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Tyler D. on

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Alvin T. on

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rachel R. on

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Poorly staffed for a weekend morning. The 1 man was doing his best behind the counter, but waiting 50 minutes to drive off when we were the 2nd guest there is not acceptable. We had 9am reservations. We got there early and because there was only 1 person working the desk, (the first customer was extremely difficult and took forever) we waited almost 30 minutes before we got helped. When we left the line of people was out the door. Shame on the staffer who thought a weekend morning wouldnt be busy.

Sandy T. on

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Staff is helpful and friendly but this van seemed like it hadn’t been cleaned and smelled of cigarettes.

ROB G. on

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Charles A. on

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Great Service

pete H. on

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Teresa F. on

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1. Use simpler technology for the inspection process (text and photo turned out to be unworkable for less than full gas tank) 2. Explain the truck controls fully (the automatic "trailer mode" was not pointed out and took a while to figure out. Could have resulted in damage or an accident)

joseph S. on

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The truck was so dangerous to drive. I would never rent from this location or if I did, I would need to test drive the truck before I used it. Most horrible and unsafe experience I had ever had in a vehicle.

Brijae C. on

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Thomas was great. Very helpful

Jack M. on

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Timothy H. on

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The lady at the reception counter was good and fast at her job but was not friendly. Maybe she was having a bad day. Th guy outside where you pick up and drop off the trucks was great. Fast friendly and courteous.

Dominik M. on

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Veronica M. on

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Guys we’re friendly and professional!!!

Narada C. on

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Everything with the Uhaul was great. Only thing I'd suggest is more help on the inside. It was a busy Saturday and 1 person processing orders had a line out the door. My appt was for 9am which I was on time for and didn't leave until 10am

Jose R. on

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Janet M. on

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Vincent H. on

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Good professional experience, quick service.

Edward F. on

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Thanks

Matthew F. on

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Keep homeless people off the property at night. Every time I go at night, I find homeless in my van

Velma J. on

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Dana R. on

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Gabriel M. on

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Entire truck rental process was seamless from beginning to end. The "helper" I had hired (NOT ASSOCIATED WITH U-HAUL) was less than helpful ... forcing me to have my original return date/time extended. This, too, was done seamlessly by your professional staff (specifically Michael) at this location...

Valerie F. on

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Nothing at all. It's always a pleasure. Thank you!

Andrew N. on

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Ebonee B. on

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Chiquita K. on

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Thank you for your kindness and time of assiting me when ask upon

Adam S. on

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Ronald W. on

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Jameella F. on

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Elizabeth C. on

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Alexander C. on

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So easy to drop off...staff was very friendly and helpful.

Megan J. on

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Frank V. on

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Amira M. on

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Thanks

Francisco H. on

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Frank C. on

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Check in and check out we’re great and quick.

Alonzo G. on

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Victor B. on

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Outstanding service, friendly people,quick in and out,great place and Michael and John were very friendly and polite and well experienced,I recommend this place highly to everyone.

CAROLE A. on

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John Y. on

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Jason M. on

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Great Experience! Quick Easy and friendly!! Thank You

glenda W. on

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MICHAEL O. on

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Gricelda C. on

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Kimberly M. on

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Robert B. on

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Advertise trucks at actual size not exaggerated. Stop fraudulently overbooking.

Camilo V. on

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GOD. Bless all for making our life a Easier

Ricardo V. on

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There are people that appear to be gang affiliated roaming around the parked trucks at night asking to borrow the trucks. This place needs a night security guard as it is not safe for customers looking to simply drop off a truck in the evening hours. I had to drop off my key and run away from this place. I didn’t feel safe waiting for an ride-share driver to pick me up from this location.

Maurice H. on

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People were great my truck had some issues. 1. Very squirrel steering, down shifted very hard and gas cap did not fit or lock.

Bianca G. on

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I was charged an extra day and did not use the truck for an extra day. The mileage is also off. I calculated each location and from each stopping point and I did not use 7 extra miles. I drove exactly from the pick up point to the ending destination point and did not drive any extra mileage. I should not be charged anything extra. I called customer service twice after we dropped it off and they ensured me I would be contacted about not agreeing with the charges and would not be charged extra. Checking my back account a few days later waiting for uhaul to contact me I see that they charged me anyway without contacting me like they said they would. Extremely disappointed with my uhaul experience

Ishan A. on

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yasmine J. on

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Juan S. on

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Gina J. on

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The area is a little rough, but who can help that? It's very close to my home so it works for me. The guys who checked me in and out were superstars. The a few of the men seemed to be loitering around. I could not tell if they were employed by U-Haul. They were kind but a little too friendly towards my sister and I. She was creeped out but I don't usually let that bother me.

Grace S. on

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The truck I borrowed wreaked of cigarette smoke. The customer service was horrible and slow. The worker helping me smelled badly of marijuana and they mixed my contract up with someone elses and it took 30 minutes to undo! I will never be coming back to this location, horrible service.

ARTURO D. on

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Too crowded and dangerous to get out. PCH is a busy street. Otherwise personnel was helpful and the equipment performed well.

Peter G. on

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Check the HVAC controls and system, the heating system did not work. You don’t think about this when you pick the truck up and it’s sunny and 65 degrees but in the morning when it’s cold and the controls don’t work or no heat comes out even after the truck is warmed up it’s absolutely terrible. The person that I returned the truck to apologized and said that she could talk to her manager when he wasn’t busy but their were already 4 or 5 customers ahead of me and I had to get back to work

Carlos B. on

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Dropping off the truck was quick and easy.

Michael S. on

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leeanne C. on

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Wonderful customer service!

Nick R. on

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leonard T. on

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FRANK T. on

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Jennifer T. on

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Julie L. on

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Very quick and seamless drop off and very nice staff!

Jacqueline V. on

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Robert C. on

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Nora R. on

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anna R. on

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The staff was very friendly and welcoming.

Nam L. on

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It was easy to rent and return the vehicle, but the cabin smelled strongly of cigarette smoke.

Andrew W. on

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Sheldon M. on

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David T. on

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Not let non-employees just hangout on or near the trucks. When I was there, there were people handing out cards asking patrons if they needed packing services - that's fine. But they proceeded to just hangout and loiter near the entrance and near where the trucks were parked.

DANIEL J. on

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Awful service smh

Marcos R. on

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Remove the smoke smell from vehicles. Check tire alignment. Check for even brake wear. The truck was not maintaining a straight line and did not brake smoothly.

Jim L. on

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Tell customer where to drop it off

Ryan C. on

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Cesar M. on

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Good service...thanks

Valeri P. on

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You should ask rentals to bring full tank of gas. It will be easy to return a van with full tank of gas instead of 5/8 or soo. Thank you

Madison R. on

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Jamile H. on

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Ronnie H. on

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Alfonso M. on

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Faster phone customer service. At drop off at my new residence. Was unable to unfasten driver's seat belt for close to 10 minutes. Call the u-haul where I picked up the rental. Was disconnected when transferred to the trouble shooting department.

roland J. on

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I received very good service and the young lady customer service skills was excellent.

Steve L. on

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Van had check tire pressure light on as soon as I left I called the store where I got the van They said for me to stop at a gas station and put some air in it and also the gas level was not what they said it was

Sharif A. on

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Best service ever

Catherine M. on

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Great service, please keep doing what you are doing.

Arturo G. on

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James H. on

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the people that help me were the friendliest u haul i have meet from the front desk to the check in guy and when i brought it back they were just as happy to see me

Elizabeth R. on

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Francesca R. on

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Annette A. on

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The cab was clean. The back of the truck was wet even though I was given some blankets that were put on the floor and my mattress became wet. It was difficult to start the truck as the key did not want to turn almost every time I started the truck. That needs to be fixed and the transmission had a hard time downshifting (lurching). The associates who were assisting me, the day manager and the check-in person at the night were pleasant and efficient.

David B. on

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I had a wonderful experience with this Uhaul store. Everyone was very helpful, and extremely efficient. I was able to get in and out with no problems, and the check in process was flawless.

JEREMY F. on

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Dorethia W. on

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jeraldean R. on

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Keep the people that request to help u load or help u move away from customers who rent trucks and equipment

Jose F. on

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KENNETH A. on

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Great service!

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