Customer Reviews for U-Haul of Long Beach

4649 reviews

1600 E Pacific Coast Hwy   Long Beach, CA 90806
(& Walnut)

(562) 591-7651

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(562) 591-7651

1600 E Pacific Coast Hwy
Long Beach, CA 90806
(& Walnut)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ALEJANDRO A. 
Rating:
5.0

I can't stress enough how happy I was with the rental. From Shayla in the office to the guys outside to the equipment. All top notch.

MARTIN R. 
Rating:
5.0

What a great uhaul location. Lots of equipment, efficient and friendly staff. I was in and out in minutes. Thank you John.

Jamen T. 
Rating:
4.0

Customer did not leave a comment.

Dimple M. 
Rating:
5.0

Great service! Friendly staff!

EDRIANA R. 
Rating:
5.0

The gentleman working gave the best and was super nice

MICHAEL S. 
Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

My rep was so helpful

MARGARITE F. 
Rating:
5.0

Customer did not leave a comment.

Melissa Q. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY MICHAEL L. 
Rating:
3.0

Long lines with only one staff checking reservations. Totally unacceptable.

Earl B. 
Rating:
5.0

The online booking experience was horrible. I originally booked a 17' truck at the Torrance location but was called a few days later and was told the truck wasn't available so they switched me to the Carson location where a 17' was booked for me. Then I was called 5 min later and was told the truck was no longer available so they switched me to the LB location where I had to book a 20' truck. I never received a confirmation text and or email so I had to call back a few hrs later to get the confirmation. I spent over 35 min on the phone the day before the booking. It stressed me out to say the least!! All said and done, I had the truck for 11 hrs and it costs me over $400 including the insurance, mileage (180 miles) which is $1.18 a mile. So much for $29 rental fee they advertise!!! Total bait and switch!!!!

William M. 
Rating:
4.0

Customer did not leave a comment.

VERONICA R. 
Rating:
5.0

Customer did not leave a comment.

MAXWELL N. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Reservation, pick up, and return was easy and quick!

Lam K. 
Rating:
4.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

John and Shelia were amazing! Very professional, and maintained a clean store. The other employees were also pleasant; however, my interactions minimal. Overall, this was a smooth experience. This was definitely service worth my time.

Katie J. 
Rating:
5.0

Customer did not leave a comment.

AVERY R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

The whole crew was helpful and so charming! They all made my moving an (almost) delightful experience. Thanks guys!!

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

SIMON P. 
Rating:
3.0

The 24/7 sign-in process went horribly ... it was unclear in the app exactly what was wrong with the verification entries. After a frustrating 15 minutes of trying to rent from the app I gave up and requested manual rental. If I was renting outside the hours when someone was available I would not have been successful.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
1.0

Do not rent from here. They seem to be doing some kind of scheme where they alter your fuel and charge you. Chad Leonard, white guy, tattoos, tan, was the one who tried to mess with me. Charging an extra one hundred bucks after manipulating fuel. If Chad still works there then management is in on it. He changed it after I drove away.

OWEN H. 
Rating:
5.0

Great service and equipment. Thanks!

Adam M. 
Rating:
5.0

Customer did not leave a comment.

LENA R. 
Rating:
5.0

Customer did not leave a comment.

ANIBAL H. 
Rating:
5.0

I was in such a hurry trying to beat a deadline in and out cool staff got it right .

DARRELL L. 
Rating:
5.0

Customer did not leave a comment.

WAYNE H. 
Rating:
1.0

The equipment was covered in dirt, bird poop, and had significant damage. The parking brake release did not work properly, and according to the onboard computer, the equipment needed services. The location staff was not helpful and rude.

CHRISTOPHER H. 
Rating:
5.0

John was amazing. He was super energetic, funny, helpful and helped us move through the process faster than any u-haul employee I've ever worked with. He explained some options we were thinking about extremely simply and very fast to allow us to make the best decision for us. There was literally nothing he could have done better. He's a role model for all service agents.

JOSHUA R. 
Rating:
5.0

Great customer service

Donna T. 
Rating:
5.0

Very friendly courteous staff.

GILBERT U. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Everything is ok

Elvia M. 
Rating:
5.0

Customer did not leave a comment.

VINCENT H. 
Rating:
5.0

Customer did not leave a comment.

DORETTE B. 
Rating:
5.0

This team was phenomenal! Professional, efficient, helpful, considerate, friendly. They were patient and willing to help me sort out some details of a previous was much appreciated. I am new to the area. I was treated as a valued customer--- and they certainly have my loyalty and respect.

MARCIA L. 
Rating:
5.0

Perfection can not be improved upon!

Jerome W. 
Rating:
5.0

Customer did not leave a comment.

MARIA I. 
Rating:
5.0

Customer service was EXCELLENT😃👍🏽👍🏽👍🏽

Jorge L. 
Rating:
2.0

Not enough staff

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

ANZAL A. 
Rating:
1.0

Staff was asleep at the wheel. Left me standing around and pretty much forgot I was there. When I brought the truck back, I had over filled the tank by accident and they wouldn't credit me back. Gas isn't cheap, I'm not rich and it was complete BS. I'll never return to say the least

TEDDY Z. 
Rating:
5.0

The guy who checked me out was super friendly and made the whole process less stressful

Kathryn E. 
Rating:
3.0

Truck smelled like cigarette smoke, which was disgusting. I reserved a van and was given a truck. When I inquired as to why the equipment wasn't available I was told I'd have to go to another location if I wanted a van...this was after I went through the whole check in process. I've had this experience before, overall I don't expect much.

April H. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

Rodney F. 
Rating:
5.0

A really great experience. Very friendly and helpful staff. Everything was easy and the pick-up I rented was new and very good.

SIMON P. 
Rating:
4.0

Customer did not leave a comment.

Sayandro V. 
Rating:
4.0

My only small complaint is that the guy at the drop off section hang out nearby but did not acknowledge me and I had to go inside where the gentleman behind the counter said that I should wait and that drop off area a little longer… And the guy that was standing around out there ended up going to lunch and the person behind the counter had to come out and check me out… Gentleman behind the counter was extremely helpful and friendly.

Gary W. 
Rating:
5.0

I used this located twice within 48 hours, and both experiences were fast, easy, and I highly recommend them!

CHRISTINA R. 
Rating:
3.0

The lock was left on our truck which we didn't realize until we were at our pickup location . My husband had to drive all the way back to get the lock removed. Additionally we didn't get the dolly that we originally asked for so I had to drive my car back to the location to pick-up. I would suggest for the online system that you instruct your sales people to make sure equipment is ready for pick-up including all additional supplies. Thanks. I will add that everyone was very nice and helped us with all of our issues with a smile.

Danielle W. 
Rating:
3.0

The Customer Service from each agent/employee once I've gotten to the counter has been excellent. They all acknowledge guests who are waiting and thank each one of us for waiting patiently. Unfortunately, the site does get busy and staff service can seem to run longer than anticipated in terms of getting either a trailer hooked up, or a rental vehicle checked in and out for customers, while trying to get customers who need propane tanks and refills. This would be the piece that is the disconnect in the streamline of having great customer service. Suggestion: Separate the lines for the counter service. Have 1 line for new rentals/propane customers, 1 line for reservations, & 1 line for returns. This can help filter the guests who are in line and service them more efficient. If you already have 1 agent completing the checking out of equipment after they've been processed, guests feel that they're taken cared for in the order they were helped. Versus, agents telling their team member, a specific rental is next, "do this one next", "then, this one", "then, that one". There should be a que for processing the checking out of equipment. Also, guests are not encouraged to use the tablet of products that they can choose from once they've entered the store. Guests just wait in line and aren't ready to make their purchases until they get to the agent counter. The more familiarized with the products, the less time guests have to wait. It takes so long for guests who have no clue for what they want or need until they get to the counter. This delays those of us who already have reservations who are waiting in the line in excess time; patiently, I might add. Although technology is utilized to check in equipment, the part where the U-Haul agent has to come out to inspect/hook up a trailer/check out a vehicle for a customer is the part that takes away from customers who are waiting in line. Ultimately, the site is short staffed for all the products and wide variety of services it offers. The site is doing the best it can with the labor force it has. I'd like to reiterate that the customer service is excellent. They just can't get to everyone all at once and service is long.

MARY M. 
Rating:
5.0

Good location - easy to enter and leave. Friendly staff that explains the details of rentals and answers questions. Truck was ready to rent when reserved.

Eric S. 
Rating:
5.0

Nothing.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

VICTORINO L. 
Rating:
5.0

Customer did not leave a comment.

SENNA I. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Hector C. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

Very satisfied staff was excellent. No comparison with my last experience with U-Haul which was horrible.

MARLON S. 
Rating:
4.0

The clerk at check-out was very helpful. The return was simple. Tyrone was very polite and helpful.

George T. 
Rating:
5.0

Customer did not leave a comment.

Glen D. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
4.0

Customer did not leave a comment.

Ingrid T. 
Rating:
5.0

The people who helped me were excellent and friendly. Took care of business. I was on my way in no time. John was good. Also the young man that unhooked me was good.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY P. 
Rating:
5.0

Customer did not leave a comment.

Gowrisankar G. 
Rating:
4.0

Making the reservation on the phone was easy and the pick up was streamline & also easy with at the desk. Equipment clean & perfect for our purpose and the drop box return & phone confirmation was also convenient and efficient. However, 2 days later when I recieved my receipt in email, there were several inaccuracies and over charges on my card! So, I then had to spend over and hour on the phone on hold (no one EVER answered at the store!) and they were not available to handle the issue and I had to be transferred to UHAUL Customer Service to correct the inaccurate charges & get a refund! Definitely a huge inconvenience in my schedule for the day.

Adrienne H. 
Rating:
5.0

Customer did not leave a comment.

John Lyle D. 
Rating:
5.0

Customer did not leave a comment.

MARIE B. 
Rating:
5.0

Customer did not leave a comment.

Sombor C. 
Rating:
5.0

Customer did not leave a comment.

Regina J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
3.0

I had to drive for almost 30 mi utes to pick up the rental truck. Too far Before you pick up your rental truck, use the online UHAUL App to enter your information. That way you will get out of the store much quicker.

Tomas F. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
1.0

I was scheduled for a manual pick up at 6:00 am. I confirmed with the location the day before the rep told me I was all set. I showed up at 6 o'clock in the morning as scheduled and I had to wait until the facility opened to receive the truck. I had movers waiting for me. I had $150 in overages for them waiting on me an hour and a half.

ROB W. 
Rating:
5.0

Customer did not leave a comment.

Saleena B. 
Rating:
5.0

AAA discounts and senior discounts

JESSE P. 
Rating:
4.0

Great customer service. The staff was very friendly, thank you

Colette H. 
Rating:
5.0

Counter people were doing their best to address customer needs and get to everyone as quickly and efficiently as possible.

RODGER C. 
Rating:
1.0

You can answer your fucking phones for beginners. How am I supposed to make a reservation or get a question answered. No one ever answers the phones. Even when I'm standing in line the phones are ringing an the employees do not answer them! I should run this company because whoever makes the decisions now is not qualified!!!

Vito R. 
Rating:
1.0

No one cares. I reserved a truck 2 and a half weeks prior to my move to another state. One way. The automated reservation confirmation said a truck was not guaranteed. What purpose is a reservation?????? I called to check 4 days before my move. The “customer service” person told me they didn't know if they would have a truck available but to come in on my move day. What purpose is a reservation????? They also had the time set for pickup at the end of my move day, instead of in the morning as I requested on my reservation! Guess what ? Yep,, when I arrived on my move out of state day there was no truck! What purpose is a reservation???? (Uhaul has a different definition of that term apperently. ) I inquired, stupidly, about the 6 or more trucks parked in the lot, and was informed that “ those were IN TOWN trucks and that I could not rent one unless I was willing to return it after my move,,, OUT OF STATE! I have plenty more to say, and will continue my glowing comments about Uhaul on Yelp. Never rent from Uhaul EVER EVER again. (Also as I was standing in the facility, I overheard the other agent calling several other potential customers with “reservations” that they wouldn't have a truck for them either.) Totally inept and ineffectual. Good bye forever!

JEFFREY S. 
Rating:
3.0

Customer did not leave a comment.

ASHLEE O. 
Rating:
5.0

The wait time for a U-Haul representative is long.

NICHOLAS N. 
Rating:
5.0

Just treat the next customer as well as my experience. Everything went extremely well. Everyone was upbeat and very helpful.

James P. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
4.0

Customer did not leave a comment.

MARCY G. 
Rating:
5.0

The location layout is pretty inconvenient, but customer service was great!

Reece M. 
Rating:
4.0

System was crashed on return could not process at time of return but receipt was sent later as promised . thank you.

Patrick H. 
Rating:
5.0

Just keep up the good work.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

Ennis W. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

My whole experience from renting and reserving my 15' truck online, to pickup, drive/use and to return went smoothly. U-Haul staff both at pick-up and check-in were knowledgeable and professional. My only negative, was the difficulty in getting in and out of the truck. Having some hip issues it certainly would have been most helpful to have a built in step.

Ian L. 
Rating:
5.0

Customer did not leave a comment.

Donielle J. 
Rating:
1.0

The inside was too smelly. It was hard to drive.

Sombath S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
No reviews have been submitted for this location.

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