Let the customer know if the truck has a ramp or not, an inexperienced renter wouldn't know that by sight.
gina cCustomer Reviews for U-Haul of Long Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience. The woman who checked me in and out was friendly, helpful and experienced.
DAVID RVery disappointed with my experience with U-Haul. I reserved a van online under Reservation #79690729, and nowhere during my reservation process did I see anything telling me that I needed to upload insurance information or bring insurance documents at pickup. Because I had already completed the reservation online, I asked my husband to pick up the van. When he got to the counter, he was asked about insurance and immediately called me to clarify. While he was still standing right in front of the cashier and talking to me, the cashier told him, “Too late, I already charged it.” Too late? He hadn't even left the counter. A $50 insurance charge was added without giving us a reasonable opportunity to decline the optional coverage or provide our own insurance information. If there are insurance requirements or optional coverage choices, they should be clearly explained before charging the customer—not after the charge has already been processed. I am disputing the $50 charge and requesting a refund. The entire situation could have been avoided with clear communication and a simple question before processing the charge.
ALLAN RI didnt double check how much gas was in the van VS what they said was in the van when I left. I drove 6 total miles, but was told that I was going to be charged for 4 gallons of gas. I ended up driving down to the st and buying gas more cheeply. However, I should have nevere been on the hook for 4 gallons for 6 mile trip. I literally drove from uhal to costco, to my house; then back to uhal.
BRANDON MThe staff is so nice and friendly. Would definitely use this location if there is ever a need.
LISA NEfficient Staff!
Sayuri BThis is my 3rd time using this location and the service has been excellent and the equipment very dependable
Rob MExcellent service
Jose VGreat checkin staff
Tommy SThe customer service was great at the location. Staff member was able to get me a cargo van when there were none available, supposedly. The cargo van was old and dirty. And very difficult to drive as it pulled to the left. Not the cargo van I expected, yet there were two other brand new ones on property. 4 out of 5 stars.
Charles OCustomer service was amazing. The owner is very hands on and helpful throughout the process.
Thaisan NOne of the taillights on my trailer was half broken only lit up half and the person helping with the trailer wasn't trained to answer questions regarding my trailer. And when asked what to do to disconnect and reconnect my trailer for my trip he responded with i wouldn't reccomend it! I will probably go to a different location next time felt uncomfortable with the service I recieved. Also if you advertise for certain location to be hitch installation make sure they can and do cause this location is advertised to do so but when you go to the physical location they claim they don't do them there and reccomended a much farther location that dose installs and could answer questions regarding my trailers.
KENAN GEveryone here is great. Super helpful.
KENNETH KI rent trailers from this location at least 2-3 times a month for my business. The staff is already very helpful although sometimes it seems like they are understaffed BUT they always try their best to get my the rentals I need. The check in process is quick and efficient. Dropping off the equipment is also quick and they are always happy to help.
Javier ZNothing. Everything was stellar. I even locked the key in the van! They had a spare that I picked up and all was well again. Thank you for making my move so much easier.
Christopher RDid an after-hours drop off. No personnel.
Cristina EIt was a drop off at night, used app to check in! Made it easy!!
Shawn LVery friendly and efficient customer service. Truck I rented was very clean, and it drove great. I completed my move, then returned the truck, and the woman I turned the keys into was again very friendly. Easy drop-off procedure, and receipt was sent to my email. I highly recommend this location if you need to rent a truck, and they had lots of moving supplies on-hand for all your moving needs as well.
Randy LWe had the smoothest experience here. The staff are very helpful.
Abigail MHassle free return , easy to order services via online !! Highly recommend!!
Eduardo CTruck was not well maintained. Had misfiring issue. Was very difficult to drive on the freeway.
Rishi SThe vehicle ran fine, it was a cargo van. It handled well, no feeling of flipping over when I went a little too fast around a one lane exit off the traffic circle. It was a bit too big for me, tho. I'm a short senior citizen. The only negative thing I can say is..on the outside it was very dirty as if it sat outside a few days and nights, I could not rub the dirt off the windows or mirror with my hand. It was more than a little dusty.
Delva RThw systems being down was a major inconvenience, but the staff was all great. They were patient and walked everyone through the process.
juan sThis location was the closest drop off spot to where my final destination spot was, it was disappointing to be told I had gone 7 miles over their estimated mileage, I would be charged an additional $1 per mile plus fee. When I asked about the overage of gas that was in the truck, I was told that's just the way it is as no overage refund was included. This is a customer ripoff because you can't guesstimate how much gas you're going to use ahead of time. Once again in this survey, the questions asked are inaccurate to ask you're looking for favorable results to make it seem to favor U-Haul instead of satisfying the customer.
Jayce WYour staff was excellent they explained everything we needed to know!
jordan fI don’t know the guys name who “ helped “ me but right off the bat he looked like he didn’t want to be there. Made me feel like I was bugging him and offered no type of customer service. Literally made me regret even going there. Only reason I stayed was because I had already made the reservation, otherwise I would have walked out. But this is definitely the first and last time I give them my business.
Andres OVery helpful and knowledgeable.
David SThe wait to get the U-Haul took over an hour when we had a reservation. Options were not clear and not well communicated.
thea pthe system went down the morning i needed the rental, pushing us back an hour. we we're suppose to pick up at 930 and we're not given the vehicle until 1030. the staff we're amazing and thankfully, i was able to use my phone to register and get our vehicle, but some customers we're asked to just come back. the team did extend our return time for free but it was just kind of a mess in the morning and for the system to go down with no other way to rent vehicles, it was a lot when moving is already stressful enough.
CARLY CMake things smoother. Your app doesn’t work and only having 2 employees on a Saturday at the end of the month is idiotic. The employees had no sense of customer service from how overwhelmed they were. I blame U-Haul not the employees. My reservation was at 1 and I didn’t get the U-Haul until about 135.
Xuli GGreat leadership and staff
Gabriel FCustomer Service was great - really helpful and friendly staff. Van was clean on the inside, but outside was dirty, but that didn't affect me. Thanks for all the help!
Natalie GExcellent staff, with great customer service!!⭐️⭐️⭐️⭐️⭐️
larry kThe trailer I needed was not available at the Spring Street location in Long Beach, so I was directed to the Pacific Coast Highway branch. Unfortunately, my experience at the Pacific Coast Highway location was disappointing. I don't know the reason, but the employees seemed curt and did not provide complete instructions. The overall impression was that they were frustrated or unhappy, and that attitude came across in their interactions with customers. For example, while I was there, a woman was waiting beside her car with her infant inside and the air conditioner running. An employee walked over and simply told her that he had been expecting her in the office. However, I had not heard him provide any prior instructions before walking away. A little more communication and guidance would have been helpful, especially given that she had a young child with her. Customer service should include clear communication and a willingness to help customers understand the process. Unfortunately, that was not the experience I had at this location.
Nandakumar GGreat experience. Clerk was awesome
Philip RKeeping word
ANGEL Fthe people were very friendly.
Elizabeth WDon't improve nothing everything is all good
Shamika WI return the cargo van with the exactly fuil gas but they enail me a receipt with additional extra $7 gas price. I never return that location
arturo mProfessional, quick and easy hassle free customer service.
nicholas rThe morning staff was not friendly..Maybe remind staff to be a little more welcoming when first opening.
Inez AEverything was good about my experience except the Customer Service. No eye contact no hello no thank you not one extra word besides contractual conversation. Not looking for a buddy, but at least smile.
Kelly LBad customer service.
Tonmoi BWe were threatened by an employee when we drove up. He screamed at us and told us we couldn’t park in the lot and had to park on the street. I told him I was being dropped off and he repeatedly yelled at my husband to park on the street. My husband told him he was getting out of the passengers seat to get into the drivers seat to move our car and then he threatened to knock my husband out. He was aggressive and combative. We are regular patrons of this establishment and have never been treated with such disrespect. This kind of person shouldn’t be working in retail customer service and needs to be handled. I never leave reviews or fill out surveys but feel like this shouldn’t EVER happen to a customer especially one who regularly rents from this location.
SHAWNA SAlthough truck I used was a 2026 and it drove great, But It would have been a better experience if seats were airbag seats and there was a cruise control button. This was first vehicle in a very long time I do not see with the cruise control option. The seats were a bit uncomfortable after a couple of hours. Staff was great on both ends
MARIO MGreat customer service from pick-up to drop off. Would 100% recommend.
Jesus BThere was a younger black dude who really made my experience great. He helped me with a walk in rental and checked me back in. I was waiting in line and there was one rep who was taking his time with the 2 customers ahead of me. The man that checked me out asked a few questions and quickly got me situated. It took me less than 4 minutes to check out. Then when I wanted to return he also checked me out as well and I wanted to tip him, but he said not to worry about it. U-haul protect this man at all costs!
Terry MGreat employees, great service but just not enough employees. Went two separate times and the line was almost through the door and wait time was almost an hour
Brian LSomehow my U-Haul got switched from one way to intown. They didn’t go over the contract at all with us when signing and didn’t even show us it. If they had we would’ve told them no it needed to be one way because I was moving to a different city and so when dropping it off back home they tried charging me a $500 fee. They put it on hold while trying to figure it out but I’ve been calling the original pick up location and customer service for 3 days and no one has gotten back to me like they were supposed to. Worst customer service experience I’ve ever had
Sara BAt check in, it is clear we put pick up at 2 pm and need for 7 hours (until 9 pm). Check in was also in person. However, the staff didn't even bother to state that they close at 5 on Sundays. Moreover, the staff who closed up the shop didn't even bother to check that there were customers still scheduled to arrive. When my brother arrived at night, this location didn't leave any open space for him to park. They also barricaded all entrances with trucks. My brother kept circling around and waited for an hour before I contacted after hours and had to explain the situation for about 20 minutes more and then he was instructed to simply park next to one of the cars. My brother also saw another customer similarly circling around looking for a place to park. We were all so tired and it felt like a nightmare trying to return this vehicle at night. It was very inconsiderate and we would appreciate better logisitical communication both from the site (online reservation) and the location. It is our first time trying U-haul and this was a little traumatizing.
Sharlene FGreat service..fast and easy
Misty LCustomer service was great
John GVery professional and well organized. All the personnel worked very hard at taking care of the customers quickly. Highly recommend this location!
Bruce KGreat team. Would recommend picking up equipment at this place.
Michael CStaff was quick efficient and got through a long line quickly. Staff was friendly and helpful. The return was swift and the guy was thorough and friendly. Overall had a great experience with the truck rental and all went smoothly.
Tyrone CAccept return of UHaul packing items bought by customers, if not on current receipt, to credit to customer's credit card.
Oliver PEverything was great !
WALTER CGreat service, expedited return, no wait times
Anthony V